Support Delivery Lead Jobs

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We embed deeply with users to solve high-leverage problems. We move quickly from prototype to deployment and surface patterns that shape the platform. We operate at the intersection of customer delivery and core development. We work closely with Product, Research, and Go-To-Market (GTM). About the role We are hiring a Forward Deployed Engineer (FDE) to build and deploy AI systems for legal work. You will embed deeply with customers—often working closely with senior legal practitioners—to identify the right first use case, rapidly prototype a solution, and prove measurable value. Early engagements may focus on creating a “hero” workflow that shows how OpenAI’s models can support legal analysis, drafting, research, or real-time work with complex case records. You will own the technical work from discovery and proof of concept through production adoption, while translating customer workflows and constraints into clear product feedback. As the motion matures, you will turn successful deployments into repeatable patterns that can scale across larger accounts and the broader legal market. This role is based in San Francisco or New York City. We use a hybrid work model of three days in the office per week and offer relocation assistance. Travel up to 50% may be required. In this role, you will Embed with law firms and legal teams to understand their workflows, identify high-value opportunities, and select the right initial use cases to prove value. Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks t

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Overview About Ethoca Ethoca, a Mastercard company, is a global collaboration-based technology services provider that connects card issuers and merchants to combat fraud, enhance customer experience, and prevent disputes. To support our continued growth and success, we are seeking a talented Senior Software Engineer to join the Ethoca team. In this role you will be part of a highly agile team building exciting and innovative products delivered at scale to global markets. Role The Senior Software engineer will work within a cross-functional development team to estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements and enhance Ethoca’s product suite. This position requires collaboration with other engineering teams to deliver a wide range of strategic and tactical solutions. The ideal candidate should be proficient in entire SDLC including automation and product analysis. Given the diverse set of tools and services used across the business, the candidate will be exposed to various technologies and should possess a willingness to learn and adapt. You are passionate about design and technology and committed to doing things properly to avoid tech debt. • Participate in team prioritisation disc

Work Flexibility: Field-based Stryker’s Neurovascular division is focused on advancing the practice of minimally invasive stroke therapies. We are mission driven to make health care better by providing innovative stroke care solutions, including clinical education and support to help physicians deliver better patient outcomes. The Territory Sales Representative (TSR) is responsible for driving adoption and utilization of the Acute Ischemic Stroke (AIS) portfolio, while supporting the Hemorrhagic (HEM) portfolio within a designated territory. This role will partner closely with Territory Managers in the designated market to execute strategic plans and drive AIS procedure growth through strong clinical partnerships and consistent execution in high-acuity environments. Duties and Responsibilities: Delivers on the established annual sales quota for the defined territory. Implements and executes launch strategies developed by leading product education and in-services, with a focus on AIS solutions, while supporting HEM portfolio awareness and access as appropriate. Completes a thorough analysis of the territory to identify key target accounts and partners with the Territory Manager to drive market growth, share gain, and customer engagement. Establishes a quarterly business plan that outlines key activities and strategies to support product adoption. Prioritizes activities and resource allocation toward high-impact AIS opportunities in alignment with business objectives. Monitors competition by gathering current marketplace information on pricing (for both existing and new products), delivery schedules, merchandising techniques, etc. On a daily basis, builds relationships with multiple customers within an account, and keeps them informed of new products, supply/i

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Customer Experience & Operations organization is at the heart of how we support the millions of customers, shoppers, and partners who rely on our platform every day. Within that organization, the CX Technology Programs team is responsible for driving the development and deployment of technology solutions that meaningfully improve the support experience at scale. We are looking for a CX Technology Program Manager to join a small, high-impact team working at the intersection of automation, operations, and product execution. This role sits within a team of three — two individual contributors and a people manager — and will play a critical role in bringing structure, coordination, and momentum to an ambitious chatbot automation program. With 14 automations currently in active development across Shopper and Customer support programs and s

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Customer Experience & Operations organization is at the heart of how we support the millions of customers, shoppers, and partners who rely on our platform every day. Within that organization, the CX Technology Programs team is responsible for driving the development and deployment of technology solutions that meaningfully improve the support experience at scale. We are looking for a CX Technology Program Manager to join a small, high-impact team working at the intersection of automation, operations, and product execution. This role sits within a team of three — two individual contributors and a people manager — and will play a critical role in bringing structure, coordination, and momentum to an ambitious chatbot automation program. With 14 automations currently in active development across Shopper and Customer support programs and s

Job Details: Job Description: • Domain knowledge in Product Data Management, concept of Item/Bom, Change Management are essential. • Deep understanding of business processes related to product lifecycle management, including design, development, manufacturing, and support for any works to automate the product data management. • Ability to map business requirements and problems to technical solutions and identify opportunities for process improvement. • Ability to design and architect comprehensive solutions that integrate various components of the PLM system with other enterprise systems. • Experience in creating scalable and sustainable architectures that address current and future business needs and ensuring the a quality delivery of the solution • AI knowledge that can help to optimize the process of automating data entry and validation, and workflow will be an added advantage. • Full-stack software solutions experiences to address customer needs • Web/Windows technology development in .NET, NET Core, ASP.NET C#, node.js • Front End framework in React/Jquery/Javascript • Integration technology, for eg. SSIS. Mulesoft. • Strong skillsets in SQL, relatiotional DB, MSSQL, Postgrep • Strong foundation on HTML, CSS, understanding of old technology in asp, vbscript • Knowledge in cloud technology, container as a service, docker images. • Experience developing containerized applications and services using tools such as Docker and Kubernetes. • Experience using git for code repository management, CI/CD workflow with tools such as GitHub Actions or similar. Qualifications: Required skill set: Domain knowledge in Product Data Management, concept of Item/Bom, Change Management are essential. Experience 3-7yrs with BE/BTech background Full-stack software

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Customer Experience (CX) team sits at the center of Instacart’s support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct support and scalable solutions. We partner closely with cross-functional teams across Product, Engineering, and Operations to surface insights from the front line, reduce friction in the customer journey, and shape future roadmaps. We deliver empathetic, high-quality support through a blend of data-driven, operational excellence. By focusing on clear communication, critical thinking, and continuous improvement, we ensure that every customer interaction not only resolves the immediate issue but also consistently enhances the overall Instacart experience. About the Job This role plays a vital part in supporting our consumers, shoppers, retailers, and advertisers. We a

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Registered Nurse Company: Oak Street Health Role Description: The purpose of a Registered Nurse at Oak Street Health is to build strong relationships with Oak Street Health patients by coordinating their care and providing a seamless experience to patients and their support team. At Oak Street Health you will use an integrated approach toward achieving desired patient outcomes by utilizing standards, guidelines and pathways for care delivery. Through clinical assessment, intervention and education you will ensure our patients are provided competent nursing care in a timely manner. Our Registered Nurses drive quality care, it is of vital importance that our nurses incorporate data and information to improve care and enhance our patient outcomes. You will work to create an engaging and welcoming environment through team communication and delegation to empower other members of the care team to deliver the best care to our patients. Our Registered Nurses report to the Practice Manager or Nurse Supervisor (where applicable). Core Responsibilities: Provide competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner Respond to incoming telephonic requests in a dependable manner, ensuring we are responsive to their needs and excee

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. At Freddie Mac, you will do important work to build a better housing finance system, and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. We are accepting applications for this position until 10/16/2026. Position Overview: The Single-Family Business Technology Office (BTO) is seeking Software Developer Interns to help deliver technology solutions that support Freddie Mac’s business, modernize cloud capabilities, manage technology risk, and improve delivery speed and resiliency. Interns will gain firsthand experience through training, mentorship, Agile project work, application development, business intelligence, data visualization, reporting, and emerging technologies. Our Impact: The Single-Family Business Technology Office (BTO) delivers technology solutions that support Freddie Mac’s mission, strengthen business operations, modernize cloud capabilities, manage technology risk, and improve delivery speed and resiliency. Our team partners across Single-Family to develop applications, improve data and reporting capabilities, automate processes, and support reliable technology platforms that help the business serve customers effectively. Through innovation, collaboration, and responsible use of emerging technologies, BTO helps create scalable solutions that advance Freddie Mac’s housing mission and prepare interns to contribute to meaningful technology work. Your Impact: Refine user stories, assess acceptance criteria, and support sprint wo

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. We are accepting applications for this position until 10/16/2026 Position Overview: Freddie Mac Multifamily is a dynamic organization that provides interns with meaningful opportunities to build both technical and professional skills while expanding their network across the business. As a Digital Product Analysis Intern, you will work alongside product, business, and technology teams to help deliver innovative digital capabilities that support Multifamily business objectives. This role is ideal for students interested in product management, business analysis, Agile delivery, and technology-driven solutions. You will gain hands-on experience translating business needs into product requirements, facilitating collaboration across teams, and supporting digital product development initiatives that create value for customers and business stakeholders. Our Impact: The Multifamily Digital Products team serves as a bridge between business needs and technology solutions. We work closely with business stakeholders, product owners, and development teams to identify opportunities, improve processes, and deliver innovative digital products that enhance operational efficiency and business outcomes. Our team leverages Agile methodologies, data-driven decision-making, and emerging technologies—including AI—to continuously improve product quality and user experiences. Your Impact: Support a Multifamily Digital Product team by serving as a junior Product Analyst and contributing to Agile product delivery activities. Facilitate commun

Work Flexibility: Onsite This role will be based in one of our Cork sites. Providing manufacturing, product and process co-ordination support to the manufacturing line and Line Support. This is a great opportunity for students who are interested learning more about manufacturing operations. Throughout the placement, you will be an integral part of Stryker’s 2027 Cooperative cohort. Tasks and responsibilities may include: Coordinate and prioritise production to meet customer requirements, maintain inventory levels and relevant Key Production Indicators (KPIs) as per the plan developed with the Operations Supervisor. Communicate and record output levels. Support the Supervisor and Operations Associate in the maintaining of the Daily Management records. Collaborate with NPI teams to ensure that builds are prioritised and progressed through the line as per required timelines. Identify and manage training priorities vs business needs monthly Support the Line Support Team with the formation of a training schedule and ensuring the execution of the plan, ensuring versatility, station rotation and line staffing plans are adequate to meet business needs. Train & support the line SME’s in delivery of training. Support the implementation, and scheduling of training for document changes. Support the Supervisor and Operations Associate in developing Production Training plans for new hires and ensure cross-training plans for employees are implemented. Support the Operations Associate in the upkeep of the SLMS training & ensuring that training is effectively recorded in line with QMS. Reviews overtime needs

Work Flexibility: Field-based Key Account Manager: As an Individual contributor position this role is pivotal in unifying all the elements of successful Accounts Management & New projects that will not only strengthen relationship but also unlock untapped value for both – Stryker and our Key Accounts. This position will champion the Customer’s voice within Stryker while simultaneously advocating a Solution Centric approach within the Key Account, built around strategic offering of Stryker’s portfolio. The basic expectation from this position is to strengthen existing relations and to establish new relationships in newly acquired accounts while insulating these accounts from competition. This position focuses on Long Term gain and strives to maximize business opportunity within the Key Accounts. New upcoming hospital Project support, execution, and delivery of medical device projects. The role involves gathering customer requirements, coordinating cross-functional teams, ensuring regulatory compliance, managing project documentation, and supporting product implementation from project initiation through customer handover. What You Need: Bachelor’s degree with strong academic credentials, complemented by an MBA from a reputed business school. 8-10 years of professional experience, with a proven track record of driving business growth and delivering results in a dynamic environment. Strong relationship-building skills with the ability to establish trust, influence stakeholders, and maintain effective internal and external partnerships. Demonstrated program and project management capabilities, including analytical thinking, prioritization, and execution excellence in cross-functional settings. Strategi

About the Team Being part of Meesho's Fulfilment and Experience (F&E) team as Cluster Head LM, will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving. At Meesho, we’re trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-commerce in India and globally. We are firm believers in fun at work. With monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there’s never a dull moment with us About the Role As Cluster Head LM, you’ll own the onboarding and training of partners. You’ll also drive key operational metrics by regularly visiting their facilities in different cities in your area. You’ll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. You’ll continuously work towards identifying gaps and providing recommendations for improving our processes.

Position: Robot Operator (Glass Cleaning) Location: Bangalore Job Type: Full-Time Department: Operations Role Overview This role involves operating advanced robotic window-cleaning systems at residential, retail, office, and commercial locations. Candidates should be comfortable handling technology, performing basic troubleshooting, ensuring service quality, and interacting professionally with customers. Key Responsibilities • Operate robotic glass and window-cleaning equipment with proper safety procedures. • Perform routine maintenance, inspections, and basic troubleshooting. • Carry out manual touch-up cleaning whenever required. • Ensure high-quality service delivery and customer satisfaction. • Record job updates, customer feedback, and service issues through CRM systems. • Support customer engagement and identify opportunities for additional services. Required Skills & Qualifications • Tech-savvy with the ability to learn robotic operations and mobile applications quickly. • Basic mechanical aptitude and troubleshooting skills. • Good communication skills in English, Hindi, and Kannada. • Physically fit to handle equipment and perform occasional manual cleaning. • Customer-friendly attitude with strong service orientation. • Two-wheeler preferred for local travel (fuel allowance provided). • Prior experience in cleaning services, field operations, appliances, maintenance, or home services is an advantage. What We Offer • Competitive salary package. • Incentives on upselling and cross-selling opportunities. • Performance-based bonuses. • Professional training on robot operations, safety, and customer handling. • Uniforms, equipment, and consumables provided by the company. • Career growth opportunities into Senior Operator, Supervisor, and Technician roles. • Dynamic start-up environment with long-term career development. About the Company A Bangalore-based Robot-as-a-Service (RaaS) start-up delivering innovative automated cleaning solutions across B2B and B2C

call center executive, also known as a contact center agent or customer service representative, is a frontline employee who acts as an intermediary between customers and a company. Their responsibilities include: Handling calls: Answering incoming and outgoing calls, and transferring them to the relevant department or agent Providing customer service: Addressing customer questions, concerns, and complaints Analyzing customer data: Conducting surveys to collect customer satisfaction data, and using that data to develop new strategies Communicating with customers: Using a variety of channels, including phone, email, social media, and chat Managing orders: Overseeing the timely delivery and payment of customer orders Recommending improvements: Suggesting improvements to systems and processes to increase efficiency call center BPO executive, also known as a customer care representative (CSR), is a frontline employee who deals with customer communication and support. Their responsibilities include: Answering customer queries and complaints Providing solutions to customer problems Ensuring customer satisfaction Building strong customer relationships Communicating with customers via calls, email, chat, and social media Processing orders, forms, and applications Providing information about products and services Processing returns