Support Experience Guide in Sofia

As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain 🤖✨ Take Ownership: Make sure every user feels supported, understood, and never left behind: you'll take over escalated conversations that Finn (our AI assistant) hands off to a human. Get to the root cause of why users needed to reach out at all, and drive fixes that remove the underlying problem: not just close the ticket. Make Finn smarter after every interaction: spot where it fell short, and feed that back so the next Eva gets a better answer. You’re curious by nature: you look for ways to improve how things work, not just how to get through the queue. You’re calm under pressure, with a positive, solution-driven mindset when things get hectic. You're comfortable being measured on KPIs and performance metrics. You’re a teamplayer: steady, thoughtful, and proactive: the person others know they can count on. You’re fully and perfectly comfortable speaking and writing in English. You’re tech-savy and comfortable with new tools. You see AI as an opportunity to actively look for ways to use it to work faster and better. You’re available to cover morning, evening, and night shifts on weekdays, and on weekends. Your space to perfo

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes, then read further! 🤩 We are looking for full-time Support Associates to join our Support team in Bulgaria! What you'll be doing Supporting our customers, courier partners, and venues via live chat and phone for Bulgarian market Ensure that the delivery operations run smoothly Developing our support function together with the support team as well as other teams within Wolt Our humble expectations You have great communication skills with a personal touch and a customer-obsessed and team-oriented mindset You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment You ca

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Specialist Sales SEE Job Description Summary Overview Mastercard’s SME Segment helps banks, fintechs and ecosystems digitize B2B payments and deliver value added services for small and medium enterprises. As Manager, Specialist Sales – SME (South-Eastern Europe) you will lead as subject matter expert commercial execution across Financial Institutions (FI) and FinTechs, and accelerate Alternative Distribution channels (e.g., Payfacs, ISVs, embedded finance platforms) to capture new payment flows and service revenues across these markets. You will partner closely with regional product teams, the divisional Customer Solutions Center (CSC), local account management and business development teams, and with strategic customers and prospects to translate Mastercard’s global SME vision into measurable market outcomes in S