Support Jobs

Role Description Dropbox is hiring a Head of Field & Partner Marketing to lead our global field and partner marketing organization and drive pipeline growth across our Sales-Led Growth (SLG) business and strategic partner ecosystem. This executive Go-To-Market (GTM) leader will own the regional marketing strategy, account-based execution, mid-to-bottom funnel demand engines, and partner marketing required to scale business-to-business revenue globally. While our PLG team focuses on the frictionless, self-serve transactional customer lifecycle, this leader owns the end-to-end marketing journey for sales-engaged and partner-led motions. This role requires an exceptional strategic operator who can orchestrate targeted account-based marketing (ABM) and regional demand generation alongside localized partner programs—including managing co-marketing initiatives with strategic AI technology ecosystems (ChatGPT, Claude, and Gemini) and supporting our distribution networks. Partnering closely with regional Sales and Channel leaders, this executive will oversee integrated campaigns, joint partner value propositions, content strategies, and comprehensive PLG to SLG customer lifecycle initiatives. Responsibilities SLG & Partner Pipeline Accountability: Own the strategic vision and performance metrics (creation, coverage, and acceleration) for both direct field pipeline and indirect partner-led business globally. Integrated Demand Generation: Lead the Integrated Marketing team to design and deploy highly optimized mid- and bottom-funnel acquisition campaigns that move prospects effectively through the sales pipeline. Content & Customer Campaigns: Oversee the upstream Campaigns team to deliver compelling content frameworks and high-impact customer marketing initiatives that drive post-sale engagement, adoption, brand advocacy, and net revenue retention (NRR). Partner Alliance & Co-Marketing: Develop and execute high-impact joint marketing programs

Role Description Dropbox’s Design team is looking for a Director of Product Design to define the next generation of product experiences and infrastructure for Dropbox. In this role, you will lead the vision, strategy, and execution for the systems, patterns, and operating model that shape how Dropbox builds coherent, high quality, multi product experiences at scale. We are building a modern system that can support a broader portfolio of products, accelerate product teams to achieve product market fit, improve front end quality, and create durable patterns for the most important product experiences across Dropbox. You will lead the team responsible for turning repeated product needs into reusable experience infrastructure: interaction patterns, product frameworks, design primitives, implementation standards, and adoption models that make it easier for teams to build excellent Dropbox experiences. As Director, you will oversee the evolution of Dropbox’s design system into a next generation design and technology platform. This includes the foundational system of components, tokens, accessibility standards, and documentation, but also the broader lifecycle of product patterns: how they are identified, designed, validated, built, adopted, measured, improved, and eventually deprecated. You will help move the team from a reactive model, where design systems patternize work after the fact, to a more proactive model, where the team helps shape core product experiences from the beginning. You will also establish Design Systems and Design Technology as a center of excellence for front end product quality. This team should not only define what good looks like, but help build it. That means partnering deeply with product designers, engineers, product managers, researchers, brand, and leadership to create high leverage patterns that improve product coherence, accelerate execution, and raise the quality bar across web, mobile, desktop, and emerging AI native experiences. The ideal

Role Description We’re looking for a n experienced Compensation Business Partner to join our Compensation Team. We collaborate with HR partners and business leaders to d esign and implement compelling compensation prog rams . We advise on complex compensation matters with in-depth analytics and strategic alignment to business goals. In this role, y ou will be client-facing and serve as a trusted partner to senior leadership t o support their unique needs. Responsibilities Drive Dropbox’s compensation philosophy, design and programs for your client teams . Build a consultative and collaborative relationship with HR business partners , business leaders , and executive leadership on compensation programs evolution and compensation initiatives. Act as a trusted advisor on compensation decisions. Support decisions with sound judgement and data-backed recommendations. Proactively r esearch compensation best practices and trends . P erform analysis on effectiveness, competitiveness and fairness of existing programs. Present findings and thoughtful alternative solutions that are aligned with Dropbox’s philosophy. Contribute to the design, delivery, and continuous improvement of enterprise-wide compensation programs and processes, including job architecture, market benchmarking, compensation review cycles, and global compensation practices. Design and implement programs with an understanding of fulfilling business need and impact on global employee base. Build and d eliver compensation - related training and education materials to your client teams. Work with the R ecruiting team to deliver a delightful new hire process by applying Dropbox compensation policies in fair and equitable ways . This includ es new hire offer package consultation to ensure alignment to market and internal peers . Requirements BA/BS in related field 7+ years of experience in-house or advising, preferably for the technology industry or compensation consulting firm Experience with job evaluation

Role Description Dropbox is looking for a Director of Media to own our total media investment—performance and brand—under a single leader. This leader will build a unified media strategy that brings performance marketing and brand investments together into one investment thesis and one operating model. They will own the media portfolio end-to-end, from upper-funnel brand campaigns through paid search, paid social, programmatic, mobile, and emerging channels, making investment tradeoffs as business priorities evolve. The role also owns how the media organization operates, balancing in-house expertise, agency partnerships, and specialist support to maximize speed, quality, and impact. The ideal candidate has worked on both sides of the industry—building media expertise at an agency before leading media inside a technology or high-growth company. They understand what great agency partnerships look like while also knowing how to build world-class internal capabilities. This role sits at the center of Dropbox's growth strategy, connecting brand, performance marketing, Product Growth, Sales, and Marketing Data Science to drive measurable business outcomes. Responsibilities Unified Media Strategy. Build and own Dropbox's media strategy across brand and performance. Set the annual and quarterly investment thesis, define the channel portfolio, and make the tradeoff decisions on where spend moves and why. Total Budget Ownership. Manage Dropbox's full media investment across paid search, paid social, programmatic, display, video, mobile, affiliate, and brand channels. Own planning, forecasting, pacing, and in-quarter reallocation against efficiency and growth targets. Brand and Performance Integration. Align reach, frequency, creative strategy, and channel mix so brand and performance investment reinforce each other rather than compete. Partner closely with the Brand organization, which owns brand positioning and creative direction, to translate brand strategy into

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The administrative business partner team works with Stripe’s leaders to support their day-to-day administrative needs, while also contributing to projects that help drive the company’s strategic priorities. What you’ll do In this role, you will be a critical part of supporting our People Leadership business function by offering administrative support to 2 leaders. Responsibilities Provide complex calendar support for your leaders and, potentially, other members of their team Manage and book travel arrangements and process expense reports Make recommendations to your leaders on time management, prioritization, delegation, and organization Organize and plan team meetings and offsites by assisting with the production of materials and pre-reads, taking notes, and tracking action items Partner with your leader to track key project milestones as well as progress against personal, team, and company goals and targets Establish new—and improve existing—administrative systems and processes Support the operations and culture of your leaders organization Act as a trusted strategic partner and handle highly sensitive data with absolute discretion Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements You have 5+ years of administrative experience at a fast growing or large company You are exc

Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. Stripe Apps connect Stripe with the tools businesses already use, bringing relevant data and workflows into the Stripe Dashboard and third-party systems. The Strategic Apps team owns a portfolio of integrations with enterprise systems that are critical to our users’ workflows—from quote-to-cash and support to reporting. We help users embed Stripe more deeply into the way they run their businesses. What you’ll do We’re looking for a Staff Product Manager to set the strategy and lead execution for Strategic Apps. You will own a portfolio of existing and new integrations, including those with systems such as Salesforce, and determine where Stripe should invest based on user needs, Stripe’s product and industry priorities, and market signals. You will work across Stripe and directly with external partners to deliver reliable, high-quality integrations that drive adoption and business outcomes. Own the vision, product strategy, roadmap, and success metrics for a portfolio of strategic apps, making and communicating clear trade-offs amid significant ambiguity. Identify, prioritize, and validate the highest-value user problems and integration opportunities through direct user research, ecosystem analysis, and quantitative evidence. Lead cross-functional teams across Engineering, Design, Data Science, Finance, Sales, User Support, Marketing, Partner Management, and other product teams to deliver and evolve integrations end to end. Par

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Deal Pricing is a dedicated global function that provides deal pricing expertise, financial insights, and deal support for negotiated users to Stripe's global Go-to-Market teams. We work to ensure deals create economic value for Stripe by establishing the deal commercial framework for a scaling sales organization, actively supporting large and strategic deals, and providing pricing insights and feedback to sales, finance, and product leaders. Deal Pricing frequently works with cross-functional business partners across Operations, Finance and Strategy, and Product. There is constant collaboration with Deal Pricing colleagues across all regions. Rather than pricing individual deals, this Strategy and Operations (S&O) role acts as a central engine behind the global deal pricing team. You’ll serve as a "Chief of Staff" function to Deal Pricing leadership—owning the global operating model, driving cross-functional process excellence, managing our strategic operating rhythm, and codifying our commercial knowledge so Stripe can scale its GTM velocity. What you’ll do Strategic planning and operating rhythm Drive strategy execution. Translate high-level annual goals into actionable quarterly OKRs, ensuring clear ownership and measurable progress. Manage the operating cadence. Facilitate the team’s operating rhythm (MBRs, QBRs, and leadership syncs) to drive accountability, surface risks, and unblock cross-functional dependencies. Strategic teleme

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do Responsibilities Troubleshoot and solve complex problems Analyze our processes and instigate changes to help scale our operations and improve user exp

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The administrative business partner team works with Stripe's leaders to support their day-to-day administrative needs, while also contributing to projects that help drive the company's strategic priorities. What you'll do Stripe is seeking an eager and poised individual with a high attention to detail, strong communication skills, and professional drive to support the Office of the CEO. This role reports directly to the Administrative Business Partner (ABP) to the CEO and is responsible for a wide range of tasks. A successful candidate has a "no task too big, no task too small" mindset, sound judgment, and the ability to partner with leaders and individuals across the organization. Additionally, this individual has unwavering discretion, proven experience operating in ambiguous environments, and resilience. The CEO is based out of our South San Francisco HQ, so we're looking for someone to be in-office at least 3 days per week. Responsibilities Offer administrative support to our CEO by partnering with their ABP, Family Home Office (FHO), and security team to enable seamless movements for a complex calendar Support extensive research and logistics for unique and high-caliber offsite events Travel to offices and support executive onsites Track, manage, and reconcile expenses monthly Liaise with external contacts for a high volume of external speaking engagements, mapping out all aspects of the engagement (e.g. travel, security access, bri

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is building economic infrastructure for the internet. We help organizations of every size move money, manage revenue, and build global financial services. The Public Sector team builds Stripe’s presence in markets where organizations deliver essential services to millions of people. In the UK, public sector organizations collect taxes and tuition, enable transit, distribute funds, support charitable giving, and modernize citizen services. The team helps these organizations improve how they collect, manage, and disburse funds. What you’ll do As the UK Public Sector Lead, you will build and lead Stripe’s public sector go-to-market motion in the UK. You will define how Stripe serves central government, local government, devolved administrations, public bodies, higher education, utilities, transport, charities and not-for-profit organizations, and adjacent regulated organizations. You will combine market knowledge, commercial judgment, and operational leadership to build trusted relationships, win meaningful business, and establish the operating model needed to serve public sector customers. This role reports to the Global Head of Public Sector and will help launch Stripe’s UK public sector motion in 2027. Responsibilities Define Stripe’s UK public sector strategy, including priority segments, customer problems, routes to market, commercial opportunities, and the capabilities needed to succeed Build relation

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company. The Workplace Experience team comprises operations, hospitality-focused and financially responsible professionals who directly shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and programs, including a culinary team dedicated to preparing nutritious meals. What you’ll do We're looking for a strategic leader and experienced workplace manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You will be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our Dublin office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization. This role requires a high level of expertise and operational oversight—from understanding how the buildi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Complex Tax Operations team supports the TaxJar product and broader Tax Operations and Delivery teams by increasing operational effectiveness. The team resolves complex operational issues and escalations while helping the organization to support new capabilities before they scale. What you’ll do As technology evolves, so do our tax reporting requirements and filing capabilities. Our indirect obligations and filing requirements continue to grow with the business, and we are looking for someone who can not only maintain but help further build our path to global sales tax execution. This individual will need to be well versed in indirect non-US tax requirements, registration and filing, and be able to work with our talented cross-functional teams who support the indirect tax function. Responsibilities Own high-risk, cross-functional escalations that do not have a clear playbook Drive accountability through metrics, project tracking, and operational reporting Investigate recurring issues and identify root causes Partner cross-functionally to remove blockers and prevent repeat failures Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution Support operational readiness and respond quickly to external changes impacting the organization Ensure timely follow-through and closure on issues, decisions, and action items Provide visibility into friction points, risks

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company. The Workplace Experience team comprises hospitality-focused professionals who partner with the business to shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and local workplace programs, including events and onsites. What you’ll do We're looking for a strategic leader and experienced manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You'll be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our New York office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization. This role requires a high level of expertise and operational oversight—from understanding how the building functions top to bottom to governance of contrac

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts. Responsibilities Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders Utilize data as a core tool for guiding people management strategies and optimizing team productivity Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making Manage capacity and scheduling, dividing and assigning work between team members. Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues. Ensure your team has strong data analysis and Technical skills needed to be successful in their role. Setting clear goals and expectations for individual and team performance. Foster a culture of continuous improvement to refine team processes and procedures. Support recruitment and hiring initiatives. Coach and mentor individuals to meet career via structured career development conversations. Provide continuous performance feedback and facilitate periodic formal performance reviews. Drive and own initiatives that make the

Who we are About the team Link is a digital wallet designed for effortless and secure online payments and digital transactions. With Link, consumers enjoy convenience and peace of mind—it works on any device or browser, is backed by the highest security mechanisms, offers purchase protections on eligible items, and ensures seamless and quick payments. Across the Link Engineering org, we focus on building delightful payment experiences and allowing our global consumer base to pay with their preferred payment methods. Our team's work spans the entire stack from front-end experiences, to infrastructure that supports low-latency transactions, to intelligent systems that help protect consumers and merchants from bad actors. Team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . What you'll do We're looking for engineers who want to make an impact on payments at a global scale. You'll play a key role in expanding our product suite and the infrastructure that supports it. Our team collaborates with many cross-functional teams and many other teams across Stripe to deliver innovative solutions that address evolving user needs. Responsibilities Build and design the next generation of Stripe products to meet the high-growth needs of our company and customers for years to come Debug and solve critical production issues across services and multiple levels of the stack Mentor engineers to help them grow Collaborate with stakeholders across the company to build new features at large-scale, while improving internal engineering standards, tooling, and processes Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these r