Support Operations Lead Jobs

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee. Reporting to the Depot Operations Lead , Flexdrive is seeking detail-oriented and technically capable Depot Operations Associates to ensure our autonomous vehicle fleet maintains optimal readiness for 24/7 operations. This hands-on role combines critical vehicle preparation, maintenance support, and calibration responsibilities that directly impact fleet availability and safety. You will be responsible for the complete vehicle lifecycle from pre-deployment checks through end-of-day diagnostics, including specialized calibration procedures that enable autonomous operation. This position offers a unique opportunity to work with cutting-edge autonomous vehicle technology while developing expertise in AV operations, safety protocols, and technical procedures. If you're passionate about being part of the future of transportation and thrive in a fast-paced, detail-oriented environment, we encourage you to apply. Work Schedule & Shift Availability This role supports 24/7 AV depot operations and requires availability to work either a day, afternoon, or overnight shift with hours scheduled between 6:00 AM- 3:30 PM, 12:00 PM - 11:00 PM, or 9:30 PM- 7:30 AM. Specific shift times and schedules will be determined based on operational needs and business requirements. Sc

About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential. About the Role As an Assistant Operations Manager, you will closely partner with an Operations Manager and/or GM to support and lead a team of supervisors, process leads, and associates to achieve our goals. In this role, you will support strategic planning and execution of department and building-wide targets and initiatives to support our company goals. Responsibilities: Lead, coach, and develop a team of supervisors, process leads, and warehouse associates to achieve operational goals while fostering a culture of accountability, engagement, and continuous improvement. Support strategic planning and execution of department and site-wide initiatives in partnership with the Operations Manager and/or General Manager. Analyze daily operational performance, identify trends and opportunities, and make data-informed decisions to adapt to changing business needs. Partner cross-functionally across the site and network to solve operational challenges, implement change initiatives, and drive continuous improvement. Onboard and support new hires and cross-training team members to ensure successful integration and development. Lead and support Operations Managers on special projects and other business priorities as needed. About You This is what you’ll need to succeed in this role from day 1. Requirements: You have 5+ years of people leadership experience within a warehouse or manufacturing setting, while demonstrating exceptional leadership skills and consistent influence of other people managers of large teams.

DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re Excited About This Opportunity Because You Will… Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contribute id

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re Excited About This Opportunity Because You Will… Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contribute id

DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re Excited About This Opportunity Because You Will… Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contribute id

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee. Reporting to the Depot Operations Lead , Flexdrive is seeking detail-oriented and technically capable Depot Operations Associates to ensure our autonomous vehicle fleet maintains optimal readiness for 24/7 operations. This hands-on role combines critical vehicle preparation, maintenance support, and calibration responsibilities that directly impact fleet availability and safety. You will be responsible for the complete vehicle lifecycle from pre-deployment checks through end-of-day diagnostics, including specialized calibration procedures that enable autonomous operation. This position offers a unique opportunity to work with cutting-edge autonomous vehicle technology while developing expertise in AV operations, safety protocols, and technical procedures. If you're passionate about being part of the future of transportation and thrive in a fast-paced, detail-oriented environment, we encourage you to apply. Work Schedule & Shift Availability This role supports 24/7 AV depot operations and requires availability to work afternoon shift, with hours scheduled between 12:00 PM - 11:00 PM. Specific shift times and schedules will be determined based on operational needs and business requirements. Schedules may include weekends and holidays based on depot operation

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee. Reporting to the Depot Operations Lead , Flexdrive is seeking detail-oriented and technically capable Depot Operations Associates to ensure our autonomous vehicle fleet maintains optimal readiness for 24/7 operations. This hands-on role combines critical vehicle preparation, maintenance support, and calibration responsibilities that directly impact fleet availability and safety. You will be responsible for the complete vehicle lifecycle from pre-deployment checks through end-of-day diagnostics, including specialized calibration procedures that enable autonomous operation. This position offers a unique opportunity to work with cutting-edge autonomous vehicle technology while developing expertise in AV operations, safety protocols, and technical procedures. If you're passionate about being part of the future of transportation and thrive in a fast-paced, detail-oriented environment, we encourage you to apply. Work Schedule & Shift Availability This role supports 24/7 AV depot operations and requires availability to work afternoon shift, with hours scheduled between 09:30 PM - 7:00 AM. Specific shift times and schedules will be determined based on operational needs and business requirements. Schedules may include weekends and holidays based on depot operationa

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is seeking a proven leader to drive support transformation and continuous improvement initiatives across the Employee Experience organization. This role is responsible for improving the effectiveness, efficiency, and customer experience of Workplace IT services by leading strategic programs focused on support operations, service management, automation, AI-enabled support, and operational excellence. The ideal candidate combines strong people leadership, technical expertise, business acumen, and executive communication skills to drive measurable improvements in employee experience and support performance across Micron's global environment. In this leadership-by-example position, you will be encouraged to lead and develop a robust team that delivers a high value portfolio of work, while working with senior management to help define the broader strategies required. The ideal candidate will have the vision to translate business needs into system capability and overall service improvement while providing the leadership to see solutions through to delivery and measurable improvements in overall employee experience. Responsibilities: Partner with business collaborators, technical teams, and architects to identify needs, develop solutions, and maintain a 3-year support technology roadmap. Lead cross-functional teams to deliver successful support and service transformation initiatives. Drive continuous improvement programs focused on service quality, operational efficiency, au

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We’re hiring a Support Specialist in our Support Team to assist with experimental products within DoorDash Labs. In this role, you’ll work within our Support Operations to assist with the various tasks relative to handling incoming support calls and cases and making any relevant outbound calls for autonomous deliveries. This role will be responsible for supporting our customers from all days 6AM-3AMPST. You’re excited about this opportunity because you will… Help support projects primarily focused on enhancing the Customer, Dasher, and Merchant experience. Enjoy frequent upskill training to learn new pilot workflows and expand your business acumen. Deal with ambiguity by leveraging all resources and cross-functional partners to improve the overall customer experience. Work cross-functionally with the S&O team partners to be the voice of the customer for our products, services, processes, and policies that DoorDash provides. Enjoy participating in testing new processes and programs to help increase customer retention. Be empowered to make decisions using the training and provided workflows, resolve problems, help make new processes durable, and escalate edge cases to leadership. Enjoy problem-solving, are incredibly resourceful, and are able to see around corners to help us learn and make informed decisions on business changes. We’re excited about you because… Approach your work enthusiastically with a customer-centric mindset and have a passion for resolving issues. You're self-motivated and have a bias for action. Strong and clear written and verbal communication. You have experience with de-escalating customers and turning detractors into lifelong promoters of

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an IT Service Desk Engineer on our IT team, you'll own the end-to-end onboarding operations experience that sets every new hire up for success on Day 1. This role sits at the center of how Coinbase scales onboarding support globally, partnering across IT, People Ops, Engineering, and Security to deliver a consistent, high-quality experience. You'll run the day-to-day support operations, maintain the documentation and workflows that power onboarding, and drive automation that reduces friction while keeping quality high. What you'll do: Own new hire onboarding support operations, including Slack-based troubleshooting, Day 1 issue resolution, and facilitated sessions for high-touch or specialized cohorts Manage the global onboarding support rotation, ensuring regional coverage and readiness, and train rotating team members on onboarding standards and processes Lead intake, triage, and escalation of onboarding-related requests through ticketing systems, coordinating with partner teams to resolve blockers impacting new hires Maintain the Computer Setup Guide and onboarding knowledge base, ensuring documentation stays accurate and aligned with live UI, system behavior, and operational workflows Drive onboarding workflow improvements by identifying repetitive issues and piloting low-code automations, bots, and AI-assisted support motions that reduce manual work at

Technical Support Manager About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone. Minimum Education Requirement This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. What You Will Be Doing Become a product expert and stay technically close to complex and critical customer escalations. Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience. Hire, develop and train a strong team of Support Engineers on an ongoing basis. Own strategic areas of the Support organization end to end, from strategy through measurable outcomes. Partner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes. Drive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution. Continuously refine processes to optimize efficiency, elevating customer support operations. Uncover golden insights within Support data, translating them into actionable strategies that improve customer experience, operational efficiency, and business outcomes. Develop a reputation for excellence, high credibility and integrity with