Support Operations Lead Jobs

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Manage the complete application development lifecycle, from planning and requirements gathering to delivery and support. Collaborate with cross-functional teams, including funding managers, traders, risk managers, and operations, to identify and prioritize application requirements. Define and maintain project plans, schedules, and resource allocations for application development projects, ensuring timely delivery and adherence to budget constraints. Oversee application design, development, testing, and deployment, across both cloud and on-premises environments, ensuring that applications meet functional requirements and align with industry best practices. Implement and maintain application performance monitoring and reporting tools, ensuring optimal application performance and stability. Manage a team of application developers, providing technical guidance, mentorship, and performance evaluations. Establish and maintain relationships with pee

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Help streamline our customers’ customs processes The opportunity: Flexport is experiencing massive growth with 2,000+ Flexporters across 16 global offices and warehouses. And we’re just getting started. As a Customs Broker , you will be part of the customs operations team and play a vital role in ensuring the smooth movement of goods into Canada. Your work directly supports Flexport’s end customers in achieving their compliance goals by executing the clearance of shipments. Most importantly, you will play a pivotal role in taking our customs operations to the next level at Flexport: allowing us to effectively scale to achieve our mission of making global trade easy for everyone a reality. You will: Create and submit customs entries for high profile clients Digitally prepare and Submit all documentation required for goods to clear goods with CBSA Maintain up to date knowledge of all regulations and procedures of the CBSA and Participating Government Agencies (PGA’s) Review and organize incoming documents to ensure compliance with CBSA and PGA reporting requirements Provide exceptional customer service support to clients, ensuring a seamless and positive experi

Participant Recruitment Partner/Sourcer 3 month FTC with the opportunity to extend - Open to candidates based in US/Mexico Compensation - Base Salary + monthly performance bonus potential based on performance NB - these roles are high priority - therefore we are prioritisitng candidates who can commence employment in the next 2 weeks Team: Human Data Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Participant Recruitment Partner, you will play a pivotal role in continuing the growth of Prolific's specialised participant pools. You’ll act as a key enabler for the evergreen expansion of our expert network, as well as working closely with delivery teams to support targeted participant-resourcing based on our customers needs.This role demands a hands-on approach to high volume participant identification, attraction, and engagement, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients What you’ll be doing in the role Drive the identification, attraction, and engagement of top-tier, highly qualified specialist participants, building and maintaining Prolific’s world-class participant pool. Act as a trusted partner for client-specific AI delivery teams, serving as the primary point of contact for all recruitment-related operations and ensuring seamless collaboration. Deliver exceptional results on bespoke client projects, consistently meeting or exceeding ambitious project goals. Maintain and elevate the quality, diversity, and readiness of Prolific’s participant pools, optimising for customer needs and high-impact outcomes. Design and manage robust verification processes for domain experts

Participant Recruitment Partner/Sourcer 3 month FTC with the opportunity to extend—Open to candidates based in US/Mexico only Base Salary + monthly performance bonus potential based on performance NB - these roles are high priority; therefore, we are prioritizing candidates who can commence employment in the next 2 weeks Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Participant Recruitment Partner, you will play a pivotal role in continuing the growth of Prolific's specialized participant pools. You’ll act as a key enabler for the evergreen expansion of our expert network, as well as working closely with delivery teams to support targeted participant resourcing based on our customers' needs. This role demands a hands-on approach to high-volume participant identification, attraction, and engagement, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients What you’ll be doing in the role Drive the identification, attraction, and engagement of top-tier, highly qualified specialist participants, building and maintaining Prolific's world-class participant pool. Act as a trusted partner for client-specific AI delivery teams, serving as the primary point of contact for all recruitment-related operations and ensuring seamless collaboration. Deliver exceptional results on bespoke client projects, consistently meeting or exceeding ambitious project goals. Maintain and elevate the quality, diversity, and readiness of Prolific’s participant pools, optimising for customer needs and high-impact outcomes. Design and manage robust verification processes for domain experts and AI tasker

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the Role Location: Altrincham Shift Pattern: Rotational Our fulfilment operations rely on engineering and automation to keep customer orders moving through our sites every day. As a Shift Engineer, you'll play a key role in keeping that operation running – working hands-on with automated equipment, solving technical problems and continuously improving the reliability and performance of our systems. This is more than a reactive maintenance role. Alongside responding to live engineering issues, you'll have the opportunity to investigate recurring faults, improve preventative maintenance, carry out root cause analysis and contribute to continuous improvement and engineering projects across the site. You'll be working in a fast-paced fulfilment environment where Engineering and Operations work closely together. You'll use your technical expertise to keep equipment performing at its best, while looking beyond the immediate fix to identify opportunities to improve reliability, efficiency and performance. We're looking for an engineer who enjoys getting hands-on, solving problems and understanding why something has failed – not just getting it running again. What You'll Be Doing You'll be part of the site Engineering team, providing hands-on technical support and helping us maintain a safe, reliable and high-performing operation. Your role will include: Diagnosing and resolving electrical, mechanical and controls-related faults acros

About us We were founded in 2017 with the motivation to reach people globally by giving them unique and unforgettable experiences with disruptive products. Our games have reached over 3.5 billion people. This could only be done by gathering exceptional talent and creating a culture to enhance team spirit and creativity. We are looking for passionate teammates to join our team! What you'll be doing We are looking for a passionate Backend Developer who is excited to architect and implement technology, tools and infrastructure that empower Good Job Games! Building distributed, high-performance shared game services Developing internal tools for operations, data analysis and automation Supporting and empowering teams across Good Job Games Learning, teaching and growing within a strong engineering culture Desired skills and experiences Bachelor's degree in Computer Science or other engineering departments Understanding distributed, highly scalable, low latency, fault tolerant backend architecture fundamentals Knowledge of the Go programming language at an entry-level, including experience with basic Go syntax and concepts such as goroutines and channels Strong engineering, design and architecture skills Familiarity with AWS, NoSQL/in-memory databases, DevOps practices and CI/CD tools Passion for Match Villains and mobile puzzle games in general What makes our team so unique Feedback and transparency are at the heart of everything we do Exceptional and passionate people/team members Every idea counts Never-ending learning We never stop asking the questions “why” and “how” Our Perks Team events and trips Great food On-site gym Full health benefits Compensation for paid military service Relocation support Good Job Games Coin Program that lets you have unforgettable experiences (e.g. Going on a cruise trip to Norway or seeing the Northern Lights) This is an on-site role in Istanbul, Sarıyer. We do not offer a fully-remote working option.

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Software Engineer on the Site Reliability team at Harvey, you will ensure the reliability, scalability, and performance of our legal AI platform. You’ll join a high-leverage team that sits at the intersection of infrastructure and product, owning the systems that keep our platform fast, secure, and always on. From scaling across 50+ regions to automating mission-critical operations, your work will ensure that Harvey remains resilient as we grow. If you’re passionate about building robust systems and reducing complexity through automation, we’d love to work with you. This role is based in San Francisco, CA. We use an in-person work model and offer relocation assistance to new employees. What You’ll Do Design, implement, and manage monitoring, alerting, and infrastr

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Staff Software Engineer on the Site Reliability team at Harvey, you will ensure the reliability, scalability, and performance of our legal AI platform. You’ll join a high-leverage team that sits at the intersection of infrastructure and product, owning the systems that keep our platform fast, secure, and always on. From scaling across 50+ regions to automating mission-critical operations, your work will ensure that Harvey remains resilient as we grow. If you’re passionate about building robust systems and reducing complexity through automation, we’d love to work with you. This role is based in San Francisco, CA. We use an in-person work model and offer relocation assistance to new employees. What You’ll Do Design, implement, and manage monitoring, alerting, and in

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company’s bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team. What you’ll do As a Startup & VC Partnerships Manager, you'll be the face of Brex in the startup ecosystem. You'll build trusted relationships with top-tier VCs, accelerators, incubators, law firms, and high-growth founders, and turn those relationships into a steady stream of new customers. The role has two sides that reinforce each other. On the community side, you'll represent Brex in the market by hosting events, driving engagement, and creating meaningful connections that bring real value to founders. On the partnerships side, you'll identify and cultivate

About the Team Revenue Platform sits at the intersection of customer experience, financial precision, and enterprise-grade reliability. We build both end-user experiences and the underlying platform capabilities that power invoicing, billing, payments, and revenue recognition across OpenAI. Our work spans high-leverage customer surfaces and deep, reusable platform primitives used by multiple teams. These are foundational systems that will support OpenAI’s growth for years to come, and we’re looking for engineers who care deeply about craftsmanship, correctness, and building platforms and experiences that scale gracefully and are a joy to build on. OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Achieving that mission requires more than great models, it demands a world-class commercial platform that enterprises can trust. The Revenue Platform team enables organizations to confidently adopt, scale, and manage their usage of OpenAI products by providing reliable, extensible financial infrastructure and shared services that power the broader ecosystem. We’re looking for a full-stack engineer to take end-to-end ownership of critical revenue workflows and the platform abstractions behind them. You’ll work across APIs, data models, shared services, and user interfaces to solve hard problems in scale, correctness, and usability. Partnering closely with Product, Finance, Sales, Operations, and other engineering teams, you’ll turn complex business requirements into durable platform capabilities, raising the bar on engineering quality and developer experience as our products and enterprise footprint grow. About the Role As a Full Stack Engineer on the Revenue Platform team, you will design, build, and operate platform services and user-facing interfaces that form the backbone of OpenAI’s commercial engine. You’ll collaborate with product, design, finance, and engineering partners to deliver intuitive customer experiences while also

About Appspace: At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. Your Role as a Cloud Security Engineer : We are seeking a highly skilled Cloud Security Engineer to join our dynamic team. This is a crucial customer-facing role where you will be instrumental in designing, implementing secure cloud configurations, being proactive by recommending security by design standards and, securing complex cloud environments for our clients across Google Cloud Platform (GCP), Microsoft Azure, and Amazon Web Services (AWS), with a strong emphasis on GCP. You will leverage your deep expertise in SaaS security, network security, and compliance to provide strategic guidance and hands-on support, ensuring our clients' cloud infrastructures are robust, resilient, and compliant with industry standards. What You'll Do: Cloud Security Operations: Design, implement, and optimize robust cloud security architectures to enhance, build, monitor and address all security alerts from our SIEM and other security systems. This is an operational role whereby you will be available M-F 8am-5pm EDT and, when needed, on-call shifts on evenings and weekends. Network Security Expertise: Your network security and cloud security expertise will be required to respond to customer questionnaires, customer calls and create artifacts including network diagrams, architecture diagram, data flow diagrams and other artifacts to support customer requests. Strong written skills will be required here and attention to detail. SIEM Integration & Optimization: As a Level-2 Security Operation

【About Appier】 Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier 's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. 【About the role】 We are seeking for an intern for AIXPERT product team in Taiwan. He/She will cultivate strong relationships with our new and existing clients and assist them in strategizing and plan digital marketing campaigns to meet their goals. 【Responsibilities】 Cultivate strong relationships with clients. Identify key account growth opportunities with key stakeholders. Strategize and plan digital marketing campaigns to meet clients goals. Manage campaign launch and ongoing operations, including market research, troubleshooting, budget management and reporting. Assist clients to expand their usage and adoption of enterprise solution. Provide resources to answer clients’ questions, identifying needs for account customization and further implementation where applicable. Perform service delivery and first line technical support for the product implementation. Discussing the product definition, implementation, operation and clarifying issues with the customer. Assist in renewing client contract and cultivate upsell opportunities. Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed. Fully understand client requests, documenting and engaging appropriate resources. 【About you】 Have related experience or knowledge in digital marketing. Experience on operating Google Ads, Facebook, Apple Search Ads. Performance marketing or App optimization experience is a plus. Good at problem solving and cross-functional collaboration. Logically thinking and possess good time management abilities. Requires

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. Here’s the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets like cryptocurrencies and NFTs. At Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks MPC-based Wallet Infrastructure. Digital assets are protected from cyber-attacks, internal collusion, and human error using next-generation multi-layer technology. Fireblocks supports the most diverse set of tools to work with digital assets, be it DeFi, Tokenization, NFTs or Staking across the whole industry. As of August 2025, we serve over 2000 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised. Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Join us as we Secure. Simplify. Scale Here’s the bit about the opportunity: As a Sales Engineer at Fireblocks in APAC, you will take full ownership and responsibility for your designated projects and clients, from the product sales demonstration up to the preparation of client onboarding. You will be expected to understand the competitive landscape and how other competing solutions and platforms operate, be a gatekeeper to the internal engineering groups, assist with POC setup and testing, give demos on

At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time. We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow’s hardware & software solutions and help revolutionize logistics. Responsibilities Owning content strategy and telling the Kargo story, engaging our audience and scaling the way Kargo connects with the world across channels (e.g. email, social, website, blogs, and content-driven campaigns). Manage the full lifecycle of content distribution from concept and copywriting, to scheduling, publishing, and performance optimization. Create a variety of high quality content: case studies, SEO posts, sales collateral, presentation decks, webinar decks/scripts, blog posts, landing pages, newsletters, event and webinar copy, and more. Capture customer success stories highlighting the impact of their partnership with Kargo. Maintain a library of up-to-date materials (one-pagers, email templates, ad copy, pitch decks, etc) to support sales and marketing. Track, test, iterate and optimize campaign messaging based on performance and feedback. Experience 5+ years experience in content marketing, copywriting, or related experience. Excellent writing and storytelling skills: able to make complex ideas simple and compelling. Ability to think creatively and bring out of the box ideas. Ability to work under tight deadlines while being flexible and responding to changing requirements. Bachelor's Degree in Marketing, Communications, E

ABOUT KHAN ACADEMY Khan Academy is a fast-paced nonprofit on a mission to provide free, world-class education for anyone, anywhere. We reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything. ABOUT KHAN ACADEMY INDIA Khan Academy India aims to deliver a world-class user experience to learners in India that is locally relevant and are enabled by a strong on-the-ground team and operations. Our learning system is mastery-based, which allows students to master key concepts at a pace that’s right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 4 million learners a month across our websites, apps, and YouTube channels. These learners include both independent learners accessing us at home, and teacher-directed learners in schools. Our focus is to reach the underserved by making our content accessible in local languages and by working with large public school systems . Khan Academy is already available in Assamese, Hindi, Hinglish, Kannada, Gujarati, Tamil, Marathi, and Punjabi. ABOUT THE INDIA CONTENT TEAM Our content team in India includes content creators who make thousands of awesome videos, articles, and practice questions aligned with the Indian curriculum to help both teachers and students. We are actively working on content localization in other regional languages as well, which means the content we co-create reaches a wider number (both nationally and globally), thereby quintupling the impact. ABOUT THE ROLE We are looking for a Math content creator to support our efforts of creating math videos aligned for grades 11-12th. This will be a work from home freelance position where you will be given an initial onboarding