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Support Operations Lead Jobs

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Explore current support operations lead jobs. Use filters to narrow by work mode, employment type, experience and date posted.

O
OpenAI
📍 San Francisco• Full-time• $347K – $445K/yr
7mo ago

About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. A majority of our users interact with our products in languages other than English, and our products must work seamlessly across languages, regions, and cultures. The Internationalization team builds the infrastructure that enables OpenAI products to ship globally by default. We develop the systems that power localization, international product launches, and high-quality global user experiences across all OpenAI products. About the Role As a Senior Software Engineer on the Internationalization team, you will build the systems that power localization and international product launches at OpenAI. You’ll work on the platform that manages product content, translation workflows, and localization infrastructure across our products. This role sits at the intersection of AI systems, developer platforms, and product infrastructure. In this role, you will Build and scale OpenAI’s localization, content, and experimentation platform used across OpenAI product teams, including open-source components: Develop AI-powered translation pipelines combined with human-in-the-loop review workflows. Design systems that reliably deliver localized product content across web and mobile apps. Build tools that enable linguists and localization teams to review and improve translations. Develop developer tooling that simplifies localization and internationalization workflows. Build and maintain internationalization libraries used across OpenAI products: Design systems that correctly handle numbers, currencies, dates, and pluralization across locales. Improve support for multilingual interfaces and right-to-left languages. Partner with product teams to improve the international readiness of new features. You might thrive in this role if you Have strong software engineering experience building backend or full-stack systems. Have familiarity with Java, React, MySQL, and cloud infrastructure p

javareactmysql
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R
Reddit
📍 United States• Remote• $230K – $322K/yr
7mo ago

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Who We Are: The Machine Learning Platform team at Reddit is a high-impact team that owns the infrastructure that powers recommendations, content discovery, user and content quantification, while directly impacting other teams such as Growth, Ads, Feeds, and Core Machine Learning teams. What You’ll Do: As a Staff ML Infrastructure Engineer, you will lead development of a platform for large scale ML models at Reddit. Design end-to-end model lifecycle patterns (MLOps) to boost velocity of development for ML engineers, including data preparation, model management, experiment tracking, and more Zero-to-one development and support of a graph ML codebase and platform that abstracts away common patterns and enables greater model scalability and iteration Collaborate with ML engineers on performance tuning, including improving model training time, efficiency, and GPU training costs in a large, distributed ML training environment Optimize batch data processing within a data warehouse and with tools such as Apache Beam, Apache Spark, Ray Data, and more Architect pipelines to build and maintain massive graph data structures on the order of billions of nodes and tens of billions of edges Who You Might Be: 8+ years of experience in ML infrastructure, including model training and model deployments Hands-on experience with ML optimization, including memory and GPU profiling Deep experience with cloud-based technologies for supporting an ML platform, including tools like GCP BigQuery, Google Cloud Storage, infrastructure-as-code (

REMOTEpythongcpkubernetes
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R
Reddit
📍 United States• Remote• $216.7K – $303.4K/yr
7mo ago

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Who We Are: The Machine Learning Platform team at Reddit is a high-impact team that owns the infrastructure that powers recommendations, content discovery, user and content quantification, while directly impacting other teams such as Growth, Ads, Feeds, and Core Machine Learning teams. What You’ll Do: As a Senior ML Infrastructure Engineer, you will lead development of a platform for large scale ML models at Reddit. Design end-to-end model lifecycle patterns (MLOps) to boost velocity of development for ML engineers, including data preparation, model management, experiment tracking, and more Zero-to-one development and support of a graph ML codebase and platform that abstracts away common patterns and enables greater model scalability and iteration Collaborate with ML engineers on performance tuning, including improving model training time, efficiency, and GPU training costs in a large, distributed ML training environment Optimize batch data processing within a data warehouse and with tools such as Apache Beam, Apache Spark, Ray Data, and more Architect pipelines to build and maintain massive graph data structures on the order of billions of nodes and tens of billions of edges Who You Might Be: 5+ years of experience in ML infrastructure, including model training and model deployments Hands-on experience with ML optimization, including memory and GPU profiling Deep experience with cloud-based technologies for supporting an ML platform, including tools like GCP BigQuery, Google Cloud Storage, infrastructure-as-code

REMOTEpythongcpkubernetes
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C
7mo ago

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. About Capco Capco is a global technology and business consultancy, focused on the financial services sector. We are growing at fast pace in our Italian office, the opportunity for growth is large, accessible, and immediate. We are passionate about helping our clients succeed in an ever-changing industry. Capco is going through a significant growth journey, now is a very good time to join us as we expand our consulting team in Italy. Role Description: As part of the consulting team, the ICT Risk Analyst will: Support the development and maintenance of the ICT and Cyber Risk Management framework, ensuring alignment with regulatory requirements and industry standards Contribute to the identification, assessment, and monitoring of ICT and cyber risks across systems and processes Perform ICT risk assessments, including RCSA and scenario analysis Define, monitor, and report KRIs, KPIs, and other ICT risk metrics Support second line of defense activities within the ERM framework, focusing on ICT risk exposure monitoring Contribute to the ICT Risk Appetite Framework, including thresholds, limits, and escalation mechanisms Analyze ICT vulnerabilities and ensu

Power BI
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DU
DoorDash USA
📍 Oakland• $170K – $250K/yr
7mo ago

About the Team DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying autonomy and robotics in a service used by millions of people daily, then we want to talk to you! About the Role We are seeking a hands-on Electrical Engineer to review the design, drawings, and schematics of the electrical systems for our 4-wheeled autonomous delivery robot. This role is responsible for delivering robust, production-ready hardware across high-speed digital design, PCBAs, RF integration, harnessing, and board-level packaging. This is a deeply technical position for someone who can move seamlessly between system-level thinking and detailed circuit execution. You're excited about this opportunity because... Develop electrical systems for a complex mobile robotic platform from concept through production. Lead high-speed digital design efforts (PCIe, MIPI, Ethernet, DDR, multi-gigabit SERDES, etc.). Own PCBA development including schematic capture, stack-up definition, layout guidance, impedance control, and design-for-manufacture. Drive RF integration (Wi-Fi, LTE/5G, GNSS, Bluetooth, RADAR, and LiDAR), antenna placement, layout constraints, and signal integrity. Develop and review cable harness designs, connector selection, grounding strategy, and environmental robustness. Collaborate closely with mechanical engineering on board packaging, thermal management, vibration resistance, and environmental sealing. Define and implement power distribution architecture, battery interfaces, protection circuits, and system monitoring. Ensure compliance with EMI/EMC and regulatory requirements (FCC/CE) (CISPR-25 and FCC Part 15 Class A). Support prototype builds and bring-up, debug hardware/firmware interface issues, root-cause failures, and drive corrective actions quickly. Establish design standards and perform detailed design reviews across the EE team.

Excellogisticsrecruitment
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T
Twilio
📍 India• Full-time• Remote
7mo ago

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Network Engineer. About the job This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure. Responsibilities Build, operate and support the global Twilio IT network infrastructure. Keep track of network assets, including network hardware and software. Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team. Work closely with stakeholder teams to determine c

REMOTEawslinuxartificial intelligence
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V
Vanta
📍 United States• Full-time• Remote• $224K – $263K/yr
7mo ago

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Senior Software Engineers lead and mentor engineers, delivering high-value products for our customers and infrastructure that enables our business to scale. Vanta’s team and technology surface are growing quickly, and it’s essential that we invest in the right abstractions and systems to enable us to scale with our business. As a Senior Software Engineer, you’ll be responsible for setting technical direction to enable our product and infrastructure to scale with our business, driving complex projects across our technical stack, and mentoring our talented engineering team. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We’re growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! The GRC (Governance, Risk and Compliance) organization is the primary org responsible for developing and maintaining Vanta's core product offerings. These teams are at the heart of Vanta moving upmarket to support enterprise customers and build products that enable our customers’ existing security and compliance programs to integrate seamlessly with Vanta, giving them invaluable insights and recommendations to continue to operate, mature and evolve their programs. What you’ll do as a Senior Software Engineer at Vanta: Lead complex projects with multiple stakeholders and engineers to deliver significant imp

REMOTEtypescriptreactnode.js
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Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Developer Relations team at Roblox is looking for new team members for our ever-growing International Developer Engagement Team. We're looking for someone who is passionate about Roblox and growing the local creator community in their region. This is a 6-month part-time contract position. You will: Develop an understanding of Roblox moderation rules and guidelines Celebrate support and engage with upcoming and current international developers on the platform Identify and engage with potential partners within the developer community to build and maintain a strong partnership pipeline Plan and execute online and offline community events, workshops, and initiatives that inspire and connect developers Support translation and localization efforts to ensure programs, communications, and resources are accessible and culturally relevant to global audiences. You have: Great understanding of Roblox and the Roblox community Good standing regarding Roblox moderation history Excellent speaking and writing skills in both English and Spanish Believe that helping the community is crucial to the success of the company Motivated to help empower and encourage our developer community Team-focused and

REMOTEawsgitai
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Z
Zscaler
📍 Santa Clara• $154K – $220K/yr
7mo ago

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for a Sr. Staff Software Development Engineer, Provisioning Platform to join our Zero Trust Exchange department. This is a hybrid position based in San Jose, CA (HQ), reporting to the Sr. Director, Software Development Engineering. The Sr. Staff Software Development Engineer will help architect and build Zscaler’s next-generation Provisioning Platform, powering SKU provisioning, entitlement management, workflow orchestration, subscription lifecycle management, and self-service experiences across Zscaler products. This is a backend-focused platform role requiring strong Java/Spring Boot expertise, distributed systems experience, API-first design, and the ability to build scalable, reliable systems that support both automation and Agentic AI-assisted user experiences. What you’ll do (Role Expectations) Lead the design and development of scalable backend services for provisioning, licensing, entitle

pythonjavareact
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About us We were founded in 2017 with the motivation to reach people globally by giving them unique and unforgettable experiences with disruptive products. Our games have reached over 3.5 billion people. This could only be done by gathering exceptional talent and creating a culture to enhance team spirit and creativity. We are looking for passionate teammates to join our team! What you’ll be doing Collaborate with hiring managers to understand their needs and develop effective recruitment strategies accordingly Manage the full recruitment cycle, from job posting to offer negotiation and onboarding Measure and ensure a positive candidate experience throughout the recruitment process Organize events, programs etc. to boost employee motivation and retention Participate in employer branding initiatives to attract top talent Stay updated on industry trends and best practices to continuously improve our processes Develop and implement projects and initiatives to enhance workplace culture and employee engagement Desired skills and experiences 1+ year of robust recruitment experience is preferred Driven and ambitious problem solver with high learning agility Ability to work independently and as part of a team in a fast-paced environment Eager to tackle demanding assignments and embrace new challenges Excellent communication and interpersonal skills Familiarity with applicant tracking systems (ATS) and HR databases Passion for Match Villains and mobile puzzle games in general What makes our team so unique Feedback and transparency are at the heart of everything we do Exceptional and passionate people/team members Every idea counts Never-ending learning We never stop asking the questions “why” and “how” Our Perks Team events and trips Great food On-site gym Full health benefits Compensation for paid military service Relocation support Good Job Games Coin Program that lets you have unforgettable experiences (e.g. Going on a cruise trip to Norw

recruitmentHR
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About us We were founded in 2017 with the motivation to reach people globally by giving them unique and unforgettable experiences with disruptive products. Our games have reached over 3.5 billion people. This could only be done by gathering exceptional talent and creating a culture to enhance team spirit and creativity. We are looking for passionate teammates to join our team! What you’ll be doing Designing, running, and analyzing A/B tests to optimize gameplay mechanics, user experience, and monetization models Developing and maintaining player segmentation tools and strategies for personalized offers and engagement Tracking and evaluating core KPIs (DAU, retention, ARPU, LTV) through well-structured dashboards and reports Acting as the data partner for multiple teams (Product, Growth, Marketing), providing insights that shape roadmaps Comfortably managing multiple priorities with minimal guidance and adapting quickly to changing business needs Desired skills and experiences 1+ year experience in data analysis, gaming, e-commerce, or digital products Familiarity with monetization models, player segmentation, and in-game economy Advanced SQL skills Python or R is a plus Experience in A/B testing methodologies Skilled in predictive analytics and modeling Ability to separate correlation from causation and manage biases in data Passion for Match Villains and mobile puzzle games in general What makes our team so unique Feedback and transparency are at the heart of everything we do Exceptional and passionate people/team members Every idea counts Never-ending learning We never stop asking the questions “why” and “how” Our Perks Team events and trips Great food On-site gym Full health benefits Compensation for paid military service Relocation support Good Job Games Coin Program that lets you have unforgettable experiences (e.g. Going on a cruise trip to Norway or seeing the Northern Lights) This is an on-site role in Istanbul, Sarıyer. We do not offer a fully-remote workin

pythonsql
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EnCharge AI is a leader in advanced AI hardware and software systems for edge-to-cloud computing. EnCharge’s robust and scalable next-generation in-memory computing technology provides orders-of-magnitude higher compute efficiency and density compared to today’s best-in-class solutions. The high-performance architecture is coupled with seamless software integration and will enable the immense potential of AI to be accessible in power, energy, and space constrained applications. EnCharge AI launched in 2022 and is led by veteran technologists with backgrounds in semiconductor design and AI systems. Staff/Senior Staff Physical Design Floorplan & PDN Lead Experience: 10–14 Years Location: Bangalore/2 days to work Department: RTL-to-GDSII / Physical Implementation Role Overview We are seeking a high-caliber Staff or Senior Staff Physical Design Engineer with a specialized mastery of Floorplanning and Power Delivery Network (PDN) design. You won’t just be pushing buttons; you will be the architectural bridge between RTL/Systems and the final GDSII. This role requires a visionary who understands how a single floorplan decision ripples through the entire PPA (Power, Performance, Area) spectrum. As a technical lead, you will own the chip-top floorplan for complex, large-scale SoCs or Sub-chips, driving strategies that balance aggressive performance targets with robust power integrity. Key Responsibilities Architectural Floorplanning: Lead chip-level floorplanning, including macro placement, pin assignment, and partition definition for multi-million gate designs. Strategic PDN Design: Architect and implement complex Power Delivery Networks. You will define the metal stack usage and grid density to support high-performance cores while minimizing routing congestion. EMIR Mastery: Perform exhaustive IR-drop (Static/Dynamic) and Electromigration (EM) analysis. You must be able to diagnose root causes and propose ar

pythonai
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A
Amplitude
📍 Remote• Full-time• $167K – $251K/yr
7mo ago

About The Role & Team As an AI analytics company, Amplitude partners with AI native startups to help them move faster from insight to product market fit and from product market fit to scale. Startups are a critical driver of our ecosystem and growth strategy. Our mission is to create new pathways for founders to discover Amplitude and adopt it early in their growth journey. We are looking for a strategic, ecosystem-driven leader to run and evolve Amplitude’s Global Startup and Venture Program. This person will shape how we engage founders, partner with VCs and incubators, and position Amplitude as the platform of choice for AI native startups worldwide. You will become an indispensable resource for founders navigating product market fit and growth, and a trusted partner across the AI startup ecosystem. As a Global Startup and Venture Program Lead, you will: Lead the Startup and Venture Strategy- Own and scale the Amplitude for Startups program while building strategic relationships with VCs, accelerators, and ecosystem partners to drive global adoption among AI native startups. Drive Founder Engagement and Ecosystem Presence- Design and execute a founder-focused engagement strategy, including high-impact events and community initiatives, to position Amplitude as the trusted AI analytics partner for startups. Represent Amplitude in Key Startup Markets – Travel regularly to attend and host events primarily in San Francisco and New York, with select international engagements, to strengthen founder relationships, deepen venture partnerships, and expand Amplitude’s presence within priority ecosystems. Own Activation and Growth- Optimize the startup web experience and activation journey, partnering with product and marketing teams to deliver a strong customer experience and support. Drive Cross Functional Impact- Align startup initiatives with Product, Sales, and Marketing by building scalable program frameworks, defining success metrics, and ensuring insights from fo

gitrestai
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PH
7mo ago

Registered Mental Health Nurse (RMN) Banding: Band 5 Location: Bedford & Luton Rate: £17 - £ 32.00 per hour Pulse Nursing is seeking compassionate and dedicated Mental Health Nurses to join our team in Bedford & Luton. If you're passionate about supporting individuals with mental health needs and are looking to make a real difference, this is the opportunity for you. As a RMN (Registered Mental Health Nurse) you will provide high-quality, person-centered care to individuals, promoting their recovery and supporting their mental health needs. You will work in a multidisciplinary team to assess, plan, and deliver care in a variety of settings, helping patients to manage their conditions and live more fulfilling lives. Key Responsibilities · Conduct comprehensive assessments of mental health patients · Develop, implement, and review individualized care plans in collaboration with patients and their families · Administer medications, monitor symptoms, and provide therapeutic interventions · Support patients with managing their mental health, preventing relapse, and promoting recovery · Collaborate with multidisciplinary teams including psychologists, social workers, and healthcare professionals · Provide crisis intervention and emotional support to patients in times of need · Ensure the delivery of care in line with mental health legislation, safeguarding procedures, and professional standards Exclusive Benefits · Weekly Pay: You’ll enjoy weekly payments, giving you financial flexibility and peace of mind. · £500 Refer a Friend Scheme: Refer a friend or colleague and earn a £500 bonus. · Dedicated Consultant Support: Receive guidance and support from a Pulse Nursing consultant who understands your career aspirations and goals. · Access to a Variety of Roles: With Pulse, you can explore different roles and settings within the community mental health sector to enhance your career experience. · A Chance to Make a Real Impact: Your work will s

recruitment
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PH
7mo ago

Registered Mental Health Nurse (RMN) Banding: Band 5 Location: Berkshire Rate: £17.00 - £ 32.00 per hour Pulse Nursing is seeking compassionate and dedicated Mental Health Nurses to join our team in Berkshire. If you're passionate about supporting individuals with mental health needs and are looking to make a real difference, this is the opportunity for you. As a RMN (Registered Mental Health Nurse) you will provide high-quality, person-centered care to individuals, promoting their recovery and supporting their mental health needs. You will work in a multidisciplinary team to assess, plan, and deliver care in a variety of settings, helping patients to manage their conditions and live more fulfilling lives. Key Responsibilities · Conduct comprehensive assessments of mental health patients · Develop, implement, and review individualized care plans in collaboration with patients and their families · Administer medications, monitor symptoms, and provide therapeutic interventions · Support patients with managing their mental health, preventing relapse, and promoting recovery · Collaborate with multidisciplinary teams including psychologists, social workers, and healthcare professionals · Provide crisis intervention and emotional support to patients in times of need · Ensure the delivery of care in line with mental health legislation, safeguarding procedures, and professional standards Exclusive Benefits · Weekly Pay: You’ll enjoy weekly payments, giving you financial flexibility and peace of mind. · £500 Refer a Friend Scheme: Refer a friend or colleague and earn a £500 bonus. · Dedicated Consultant Support: Receive guidance and support from a Pulse Nursing consultant who understands your career aspirations and goals. · Access to a Variety of Roles: With Pulse, you can explore different roles and settings within the community mental health sector to enhance your career experience. · A Chance to Make a Real Impact: Your work will support individuals on their j

recruitment
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