Tamara Builders Program Jobs

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Merchant Retention Lead owns the retention and reactivation of unmanaged SMB merchants across the UAE. This role leads a team of specialists who contact churned merchants to understand why they stopped transacting and resolve or escalate the issue. The team also proactively monitors unmanaged merchants whose order volume is slowing down, identifies the reasons behind the decline, and provides the right support before they fully churn. Your responsibilities: Team leadership and execution: Lead, coach, and performance-manage a team of Specialists Set team priorities, merchant portfolios, outreach targets, and follow-up SLAs Establish a clear daily and weekly operating rhythm for calls, follow-ups, escalations, and performance reviews Monitor call quality, CRM updates, and action-plan execution Ensure each merchant case has a clear churn or slowdown reason, next action, owner, and follow-up date Churn and slowdown management Own outreach to churned merchants with no orders for a predetermined number of days Build an early-intervention approach for unmanaged merchants whose transaction volume is slowing down Ensure the team identifies the root cause behind churn or declining activity through structured merchant conversations Define action plans for each churn reason, including issue resolution, training, product support, or escalation Track merchants through the recovery journey and confirm whether they resume transacting SOPs, frameworks, and i

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Partner Onboarding Advisor is responsible for executing Tamara’s merchant onboarding steps end-to-end for assigned merchants—focusing on accuracy, SLA adherence, and a smooth merchant experience. The role owns KYB, compliance and fraud checks, integration coordination, and activating merchants/partners for go-live readiness. Your responsibilities 1) Merchant intake & case ownership Pick up assigned merchants from the relevant queue/view, take ownership, and manage the case through activation/go-live. Monitor and work on support queues for merchants who are not live yet; action tickets promptly and correctly, ensure all actions/decisions are documented in internal notes, and communicate clearly and professionally with merchants throughout the full ticket lifecycle (updates, requests, and resolution). Make proactive follow-up calls with merchants that have pending actions (e.g., missing go-live requirements, pending integration steps on the merchant side, or pending contract signature) to unblock progress, reduce average time-to-go-live, improve conversion rates by increasing the % of merchants who complete pending actions and go live, and improve NPS by creating a more supportive onboarding journey. 2) KYB & document collection/validation Validate submitted documents (CR/Trade License/Freelancer certificate, ID, IBAN, VAT where applicable) and ensure they meet minimum validity and quality requirements. Confirm consistency across

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Experience At a minimum, internship or co-op training experien

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Experience At a minimum, internship or co-op training experien

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking Customer Care Advisors to join our teams. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound Call, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. Your Role: As our Financial Reporting specialist, you're the maestro behind our financial harmony. Your mission is to nail the accuracy, transparency, and compliance of our financial reporting, crafting financial reports and disclosures in compliance with international accounting standards and best practices. We are all about collaboration here, so team up with our internal squads, analyze financial data and freely apply your strong analytical skills. A keen attention to detail, profound understanding of accounting standards, and proficiency in financial modelling are integral to this role. Your responsibilities: 1) Financial Reporting & Consolidation: ● Prepare accurate and timely financial reports and disclosures in compliance with international accounting standards (IFRS). ● Manage and execute the consolidation process, ensuring accurate aggregation of financial data for various entities and subsidiaries. ● Prepare accurate and timely monthly management reporting packs along with key metrics. ● Collaborate with internal teams to gather financial data and ensure completeness and accuracy. ● Conduct analysis to identify and explain significant variances in Financials. 2) Data Analysis and Automation ● Liaise with the data analytics team to automate financial reporting metrics /dashboards through report

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the Role We are seeking a highly motivated Merchant Acquisition Specialist who will join our In-store Operations team and will be responsible for signing new businesses and inspecting our in-store marketing efforts at Tamara’s partner stores. The role involves being on the ground and visiting new and existing merchants. It’s ideal for an energetic individual who is eager to learn and grow in a dynamic start-up environment. Your Responsibilities: Active Merchant Outreach: Proactively identify and approach potential merchants in their physical store locations, introducing the company's services or products and explaining the benefits of partnership. Relationship Building: Establish and nurture strong relationships with merchants, understanding their unique needs and challenges to position the company's offerings as valuable solutions. On-Site Demonstrations: Conduct in-person product or service demonstrations and address merchant concerns to secure new partnerships. Market Intelligence Gathering: Collect and report valuable market insights, competitor activities and merchant feedback to inform company strategy and product development, including in-store materials visibility, Conversion and Onboarding: Guide interested merchants through the application and onboarding process, ensuring a smooth transition and laying the groundwork for a successful long-term partnership. Your expertise: Experience At a minimum, internship or co-op training experien

About Us Tamara is the leading fintech platform to shop, pay, and bank in Saudi Arabia and the wider GCC region, and Saudi’s first fintech unicorn. Tamara’s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch, as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, and Checkout.com, amongst others. About the Role The Customer Care Trainer is responsible for delivering training programs that equip Customer and Partner Care teams with the knowledge, skills, and confidence required to provide excellent service. This role plays a key part in onboarding new hires, reinforcing operational knowledge, and supporting continuous learning across the Care organization. The trainer works closely with the Training Design team and Operations to ensure training delivery is effective, engaging, and aligned with operational needs. Responsibilities Training Delivery Deliver instructor-led training sessions for new hires and existing Customer Care teams. Facilitate training on product knowledge, systems, workflows, customer/partner service skills, communication techniques, company policies, and new company launches for products/features. Ensure sessions are engaging, interactive, and aligned with learning objectives. Onboarding Support Facilitate onboarding training for new Care representatives, ensuring they are equipped with the knowledge and operational understanding required to begin handling customer interactions. Support the transition from training to the operational environment by reinforcing key processes and expectations. Learning Reinforcement Conduct refresher sessions and targeted training to address knowledge gaps or operational updates. Reinforce key concepts through coaching, practical exercises, and scenario-based learnin

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role The Head of AML will lead and manage the overall operations, activities, and responsibilities of the AML/CTF Department, reporting administratively to the Chief Executive Officer (CEO) and functionally to the Audit Committee. The role is responsible for developing, implementing, and maintaining the company’s Anti-Money Laundering, Counter-Terrorist Financing, and Proliferation Financing (AML/CTF/PF) framework in Saudi Arabia. This includes ensuring compliance with the Saudi Anti-Money Laundering Law and its Implementing Regulations, SAMA requirements, SAFIU reporting obligations, and applicable Targeted Financial Sanctions requirements. The Head of AML will work closely with business and control functions to identify and assess financial-crime risks, ensure that effective controls are implemented consistently across the company, remediate identified gaps, and promote a strong culture of AML/CTF/PF compliance. Your Responsibilities AML/CTF/PF Framework and Controls: Develop, implement, monitor, and continuously enhance the company’s AML/CTF/PF framework and controls to ensure their effectiveness and alignment with applicable regulatory requirements. Oversight of AML/CTF/PF Operations: Lead and oversee the AML/CTF Unit’s activities, ensuring that all responsibilities are performed effectively and that identified control or process deficiencies are addressed promptly. Policies and Procedures: Develop, maintain, and periodically review the company’s

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. About the role We're looking for an experienced Customer Care Manager to lead UAE customer care from our Cairo site. This is a role for a strong leader who manages through Team Leaders but knows the operation cold — someone who leads with full context and credibility, never secondhand. You won't get blocked by operational detail, you won't lean on your team to understand your own numbers, and you'll contribute substantively to how the operation runs. You own the effectiveness and performance of the UAE Customer Care Team. You set the standard and hold the team to it. Your role Operational Leadership & Performance Management Provide strategic to the Team Leaders, overseeing the daily output and supervision of operational performance to ensure interactions reflect positively on the company Owns department KPIs, including service level agreements, average handling time, customer satisfaction,..etc. and read the raw contact-center and survey data yourself, well enough to know what's happening without being told. Manage performance and identify gaps, and drive resolution at the team level coaching, reslotting, queue and workflow adjustments within your operation Quality Assurance & Continuous Improvement Par

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the role We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. In this role, you will be responsible for monitoring real-time performance across all service channels (Phone, Chat, and Email) and ensuring optimal schedule adherence to meet service level agreements (SLAs). Your insights and quick decision-making will play a vital role in maintaining smooth daily operations and delivering excellent customer experience. This role will be based on-site in our Cairo office. Your Responsibilities Monitor real-time performance and queue health across all channels (voice, chat, and email). Identify and escalate service level risks and any deviations from forecast in a timely manner. Perform intraday adjustments (e.g., breaks, skilling, rescheduling) to optimize resource usage. Communicate effectively with team leaders and operations regarding any updates, alerts, or risks. Generate and share hourly, intraday, and daily performance reports with key stakeholders. Track and report on schedule adherence, attendance, shrinkage, and related KPIs. Support incident and outage management, ensuring appropriate routing and resource allocation Utilize WFM tools and platforms (e.g., Calabrio, NICE, Verint, or similar) to execute real-time actions. Collaborate closely with WFM Planners and Operations to ensure alignment on intraday execution. Provide recommendations for continuous process improvement in real-time managem

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. About the role Tamara is seeking a CRM Specialist to own the end-to-end design, execution, and optimization of highly complex lifecycle campaigns. You’ll bring deep technical expertise, ensuring our CRM flows are automated, scalable, and personalized, while serving as the go-to CRM expert for the business. This role reports to the CRM Manager. What you’ll do: Lifecycle Campaign Architecture – Lead the design and implementation of multi-channel customer journeys (email, push, in-app, SMS) with advanced segmentation, personalization, and automation. Complex CRM Logic Implementation – Expertly configure and maintain advanced CRM logic using dynamic content, Liquid logic, webhooks, and connected content to deliver hyper-personalized experiences. Own Strategic Projects – Define and drive the CRM strategy for key initiatives such as customer lifecycle management and product adoption, ensuring measurable impact on engagement and retention. Technical Execution – Manage complex CRM workflows, integrations, and troubleshooting. Data-Driven Optimization – Analyze campaign performance and user behavior to continually refine targeting, content, and triggers. Stakeholder Collaboration – Partner with product, data, engineering, and mar

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role We're seeking a People Business Partner for our People team. As a People Business Partner, you will be crucial in providing tactical and strategic consulting on people and organization development strategies in support of the business objectives. Drawing on your proficiency in contributing to the development and implementation of HR policies and programs, you will be responsible for carrying out the following functional areas: employee relations consultation, policy interpretation and application, performance and compensation management consultation, talent management consultation to create unique experiences only Tamara can provide. With a proven track record of strong understanding of HR principles, practices, and regulations, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find

People Operations Associate: About Us: Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role: As a People Associate, you’ll be the first point of contact for employees throughout their journey with us—from pre‑boarding to off‑boarding. You’ll handle day‑to‑day HR operations, ensure full compliance with UAE labour legislation, and partner closely with our PRO, Finance, IT, and insurance providers. This role is ideal for an HR professional who loves process excellence, has a strong service mindset, and thrives in a multicultural environment. Your responsibilities: Pre‑boarding & On‑boarding End-to-end onboarding management Maintain E-files of all employees compliant with the internal policy. Collect hiring documents, coordinate IT setup, and schedule orientation. Liaise with UAE PRO on entry visas, work permits, and Emirates ID issuance. Prepare employee files in line with GDPR and local data‑privacy rules. Employee Support Serve as the HR help‑desk, responding to inquiries within 24 hours. Issue HR letters, salary certificates, NOCs, and add dependents to visas. Visas & Immigration Drive end‑to‑end Golden Visa applications for employees and dependents. Monitor visa/EID/contract expi

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Fraud Investigator for our Trust and Safety team. As a Fraud Investigator, you will be crucial in monitoring and investigating suspicious transactions and activities to help protect our company and our customers from financial losses and reputational damage. Drawing on your proficiency in identifying potentially harmful activities through in-depth investigations and clear reporting, you will be responsible for collaborating with teams, implementing effective anti-fraud solutions, and elevating overall security posture to create unique experiences only Tamara can provide. With a proven track record of analyzing complex data with precision, extracting valuable insights through keen observation, communicating clearly and persuasively, tailoring messages to diverse audiences in English, Arabic, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Monitor and analyze transactions and