Technical Community Lead Jobs

Scale is building reliable AI systems for the world’s most important decisions. Our products help leading enterprises, governments, and frontier AI labs build, deploy, and evaluate AI systems at scale. The Orchestration Platform is a core technology used across the company to run durable, reliable, and scalable workflows. It powers the complex, long-running processes behind Scale’s products - from data and model-evaluation pipelines to operational systems and customer-facing workflows. As a Senior Software Engineer, you will help build and evolve this foundational orchestration platform. You will design the primitives, services, and developer experience that enable teams across Scale to author, operate, observe, and safely scale distributed workflows. This is a high-leverage role for an engineer excited by distributed systems, reliability, and platform infrastructure used by many internal teams. You will: Lead the architecture, design, implementation, and operation of Scale’s core orchestration platform. Build durable workflow infrastructure using technologies such as Temporal, Cadence, Kubernetes, and cloud-native systems. Define platform primitives and APIs for scheduling, retries, state management, task execution, observability, and workflow lifecycle management. Partner with product, infrastructure, data, and application teams to understand workflow needs and turn them into reusable platform capabilities. Improve the reliability, scalability, security, and developer experience of services that run critical company workflows. Establish technical standards and best practices for distributed workflow development, deployment, testing, and incident response. Drive cross-functional technical decisions and communicate platform direction clearly to engineers and stakeholders. Ideally, you have: 5+ years of full-time software engineering experience, with a focus on backend, infrastructure, and distributed systems. Experience building and operating production systems with

About the Team The Web team brings OpenAI’s brand, mission, and products to life online. We work across brand design, marketing, communications, and engineering to create clear, accessible web experiences for a global audience. This role is dedicated to Business Marketing, helping organizations understand how OpenAI’s products can support their work. We combine thoughtful storytelling, strong visual craft, and intuitive user experiences to make complex ideas approachable and useful. About the Role We’re looking for a hands-on Web Designer to create exceptional experiences for business audiences on OpenAI.com . You’ll help people understand our products, explore their relevance to their organizations, and find the right next step. As an individual contributor, you’ll own projects from early exploration through launch, working closely with engineers, brand designers, marketers, and writers. You’ll bring strong visual judgment and UX thinking to the work, balancing user needs, business goals, and technical constraints while contributing to a cohesive experience across the site. This role is based in New York, NY. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. In this role, you will: Own design from concept through implementation, developing information architecture, user flows, wireframes, prototypes, and high-fidelity responsive designs. Translate complex product capabilities and business use cases into clear stories and compelling web experiences. Design product, solution, and campaign experiences that help business audiences discover, evaluate, and take action. Partner with engineers, brand designers, marketers, and writers to shape ideas, make thoughtful tradeoffs, and ship polished work. Evolve and apply our web design system, creating reusable patterns that support both consistency and expressive storytelling. Stay involved through implementation and design QA, paying close attention to accessibil

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Cleveland team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Cleveland sounds exciting, we would love to meet you! Responsibilities: Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents Manages vehicle lot organization, vehicle transportation, and other daily rental operations Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners Builds trust and works effectively with others to achieve results and team goals Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: 1+ year of experience in an in-person customer service role like retail, technical support or hospitality Familiarity with the Cleveland area Impeccable customer servi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve technical incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do You'll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying complex patterns of fraud during incidents. You will lead incident response for product abuse and fraud events, conducting deep-dive analyses to identify root causes. By collaborating cross-functionally, you will drive improvements that enhance our fraud detection and prevention strategies at scale. Your expertise will be essential in automating response processes through agentic approaches, allowing us to safeguard merchants and neutralize threats with speed and precision. Responsibilities Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped detection and signals enrichment to reduce uncertainty and accelerate

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve technical incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do You'll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying complex patterns of fraud during incidents. You will lead incident response for product abuse and fraud events, conducting deep-dive analyses to identify root causes. By collaborating cross-functionally, you will drive improvements that enhance our fraud detection and prevention strategies at scale. Your expertise will be essential in automating response processes through agentic approaches, allowing us to safeguard merchants and neutralize threats with speed and precision. Responsibilities Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped detection and signals enrichment to reduce uncertainty and accelerate

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is building the next generation of AI-powered strategic planning and work execution agents through SmartAssist, our intelligent agent platform. You will work closely with Engineering and AI Platform teams, embedded in a team working in a critical area and building toward a mature Agent Development Lifecycle (ADLC). You will architect how we design, build, and operationalize AI-driven solutions that transform work execution at enterprise scale. You Will: Design and build production-grade LLM-powered agents and workflows within Smartsheet, including architecture decisions on system design, data pipelines, and deployment strategies Develop and optimize prompts, RAG pipelines, and agent reasoning patterns; build evaluation frameworks to measure accuracy, hallucination rates, and performance across model versions Implement and manage end-to-end AI systems on cloud infrastructure (AWS, GCP, or Azure), including monitoring, optimization, and incident response Collaborate with Engineering, Product, and cross-functional teams to translate business requirements into technical AI solutions that drive real impact Mentor and guide other engineers on applied ML best practices, modern AI development patterns, and production considerations Establish best practices and standards for AI development, model governance, and responsible AI within the organization Stay current with the rapidly evolving AI/LLM landscape and evaluate emerging tools, frameworks, and techniques for Smartsheet's needs Contribute to a full stack applicati

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We’re hiring a Data Scientist to help build and scale our internal analytics capabilities. This is a foundational role where you’ll create dashboards, data models and insights to power business and product teams alike. You’ll collect requirements, define key metrics, and deliver insights directly to stakeholders. You'll define what success looks like across a technical, usage-based platform and turn ambiguous questions into analyses, forecasts, and experiments that shape Baseten’s product and strategy. RESPONSIBILITIES Build and maintain production-grade dbt models and dashboards across multiple functions with a focus on accuracy, simplicity and user experience. Define and instrument core metrics around ROI, product adoption, customer lifecycle, capacity, availability, revenue and costs. Ingest and transform raw data using tools like dbt, Airbyte, and BigQuery. Partner with Engineering, Finance, Marketing, and Sales teams to understand goals and translate them into data solutions REQUIREMENTS 5+ years of experience in analytics engineering, data analysis, analytics, data science or a related role Advanced SQL and dbt skills, with a record of building models, tests, semantic layers and lineage in a cloud data warehouse. Prior experience supporting complex cross-functional projects across GTM, Finance and Engineering across various stages of the customer journey. Experience building dashboards and self-serve analy

About the Team DoorDash for Business is how companies feed their people. We build the products that let a company run a recurring team lunch, give every employee a meal budget, cater an event or meeting and manage all of it through a single corporate account - across every brand and every market DoorDash operates in. About the Role We're looking for an Engineering Manager to lead a team in DoorDash for Business. Our domain runs from the moment an order is placed to everything a company needs to administer it: high-complexity ordering for catering, recurring team meals, and group orders; the admin portal, identity, and member management that companies run their account on; budgets and policy enforcement; and the expense and travel integrations that connect us to our customers' finance systems. You'll own a pod of 8-10 engineers with a critical charter inside that domain, real revenue attached to it, and close partnership with Product, Design, and Sales Strategy & Operations. You must be located in the Seattle, San Francisco, Sunnyvale, or New York Metro Area for this hybrid position. You're excited about this opportunity because you will… Own a business-critical charter end to end - set technical direction, define the roadmap with your PM and Business counterparts, and be accountable for what ships and how well it runs. Build and grow a team - Hire, level up, and retain engineers; set the bar for what good looks like on your pod; give people work that stretches them. Work on a genuinely global product - Your charter serves the US alongside EMEA, LATAM, and APAC, with partner pods in India, Helsinki, and Brazil. You'll help decide what's built once globally versus what needs regional variation and build the partnerships across time zones to make that stick Take on real architectural weight - Consolidating onto one global stack means untangling parallel implementations, drawing clean service-ownership lines, and making migration calls with production tr

What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Engineering Manager Location: Remote US Compensation Range: $200,000 - $220,000 base plus bonus and equity About the Team Huntress protects the small and mid-sized businesses that attackers assume can't afford a security team. The Detection Platform team builds the engines and pipelines that turn billions of raw telemetry events into the signals our 24/7 SOC acts on. Every detection Huntress ships, across endpoint, identity, SIEM, and third-party EDR, runs through systems this team owns. We measure ourselves on two things: time to detection and detection engine uptime. About the Role We're hiring a Staff Software Engineer to help build and rebuild these systems without disrupting the SOC that depends on them, and to make their behavior predictable under load. This is a hands-on technical leadership role: you'll lead major workstreams, set direction that other e

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta's App Primitives team owns the shared building blocks that span data structures to UI: comments, notifications, event logs, feature flags, and task management. We own the general infrastructure; product teams own the logic built on top. Getting this layer right unlocks velocity for every team at Vanta. As the Engineering Manager, App Primitives at Vanta, you'll lead the team building the shared product primitives that every Vanta product team depends on, owning the infrastructure layer that makes collaboration, communication, and core workflows possible across the entire platform. Our Engineering Managers develop and grow high-performing teams that deliver significant value to our customers and enable our business to scale. This role sits at the intersection of technical architecture and team development, with real authority to set direction and grow a world-class platform team. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an Engineering Manager at Vanta: Lead and grow the App Primitives team, owning hiring, team health, delivery, and the development of senior engineers and technical leads Own the strategy and roadmap for Vanta's shared product primitives: comments infrastructure, notifications platform, event log, feature flag system (Statsig), and task management Define and steward the interface model between App Primitives systems and product teams, ensuring product teams can build on top of shared infrastructure quickly and safely, without owning the underlying systems themselves Partner closely with product engineering leaders across Vanta to surface developer ne

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta's App Primitives team owns the shared building blocks that span data structures to UI: comments, notifications, event logs, feature flags, and task management. We own the general infrastructure; product teams own the logic built on top. Getting this layer right unlocks velocity for every team at Vanta. As the Engineering Manager, App Primitives at Vanta, you'll lead the team building the shared product primitives that every Vanta product team depends on, owning the infrastructure layer that makes collaboration, communication, and core workflows possible across the entire platform. Our Engineering Managers develop and grow high-performing teams that deliver significant value to our customers and enable our business to scale. This role sits at the intersection of technical architecture and team development, with real authority to set direction and grow a world-class platform team. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an Engineering Manager at Vanta: Lead and grow the App Primitives team, owning hiring, team health, delivery, and the development of senior engineers and technical leads Own the strategy and roadmap for Vanta's shared product primitives: comments infrastructure, notifications platform, event log, feature flag system (Statsig), and task management Define and steward the interface model between App Primitives systems and product teams, ensuring product teams can build on top of shared infrastructure quickly and safely, without owning the underlying systems themselves Partner closely with product engineering leaders across Vanta to surface developer ne

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance met

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Austin, Texas, US About the Role As an FDE, you'll work as a hands-on, consultative build partner to a portfolio of Cloudflare's most strategic customers — companies building complex, ambitious applications on our developer platform. You'll work shoulder-to-shoulder with their engineering teams to shape architecture, prototype alongside them, review code, and unblock the hard technical problems that stand between them and production

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sales Engineer to join our team. This is a UK, London based hybrid role, reporting to the Senior Sales Engineering Manager in the Solutions Consulting department. You will act as a pivotal technical partner, presenting the Zscaler cloud security platform to prospective customers and translating complex goals into enticing, relevant recommendations. Your mission is to serve as a trusted advisor, guiding clients through their transformational journeys with deep technical expertise and strategic vision. What you’ll do (Role Expectations) Present the Zscaler cloud security platform to prospective customers Set the vision and translate goals into enticing and relevant recommendations Act as a trusted advisor to clients while aiding their transformational journey Gather customer technical requirements and promote the value proposition in POV, presentations, and demos Who You Are (Success Profile) You thr

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. What you’ll do (Role Expectations) Build relationships with important internal and customer stakeholders, including c-suite decision-makers Create a long-term account strategy aligned with customer goals Collaborate with internal teams to meet customer needs and contribute to comprehensive account planning Act as a trusted advisor by understanding client businesses and aligning technical solutions with their strategic goals What We’re Looking for (Minimum Qualifications) 5+ years of full-cycle sales experience within the software or security industry Candidate currently residing in Quebec Bachelor’s degree or equivalent practical experience Progressive selling experience engaging with enterprise accounts and selling at the C-Level Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving What Will Make You