Technical Services Curriculum Engineer Jobs

About the team Our Technical Services (TS) team members use their exceptional problem solving and customer service skills in conjunction with their deep technical experience to advise customers and to solve their complex MongoDB problems. The Curriculum Engineer will work closely with this team and the rest of the TS Enablement program in order to create and maintain technical education modules for both new and upskilling team members to perform their support tasks at the highest levels. Responsibilities include designing,creating and delivering interactive internal training modules in cooperation with technical leaders and subject matter experts. We are looking to speak to candidates who are based in Vancouver for our hybrid working model. Responsibilities Develop, maintain, and continually improve internal training materials (videos, slides, reference materials, evaluations, etc.) Identify technical and procedural training needs across the team Help foster a culture of continual learning, skill sharing through live training, coaching and mentoring Build out the training curriculum, module hierarchy and training policies Foster subject-matter expert contributions to the creation and review of technical content Establish and report on training KPIs and success metrics Create environments and technical exercises for hands-on engineering workshops Improve practices and tooling related to the training content lifecycle Evaluate and recommend the most effective delivery methods for training Suggest the appropriate cadence to keep key skills fresh as well as supporting new product and feature readiness across the organization Work with a globally distributed team across multiple time zones Requirements Experience developing and delivering technical education/training Experience consolidating and presenting technical concepts from subject-matter experts Familiarity with course development methodologies Proven success in creating, delivering and man

Data and AI skills are critical for thriving today, and DataCamp is the platform that empowers everyone to learn them. We help individuals and Fortune 1000 companies close the data and AI skills gap through world-class learning, hands-on training, and a global community of expert instructors. In this role, you'll combine deep cloud expertise, technical breadth, and a passion for great didactic experiences to build the next generation of cloud education at DataCamp . About the role This is an individual contributor role. You will collaborate with subject matter experts and leverage in-house-built cutting-edge AI tooling to scale high-quality course creation across cloud platforms (AWS, Azure, GCP) and cloud-adjacent topics such as DevOps, infrastructure-as-code, MLOps, and cloud data engineering. Here's what your day-to-day will look like: Manage the entire content development lifecycle and deadlines. Source and recruit top-tier subject-matter experts as instructors. Collaborate with instructors to create engaging content. Consistently leverage AI tools like Claude Code, Cursor, and more to drive high-quality content production at scale. Design, review, and create content on Cloud platforms, cloud architecture, DevOps, cloud data engineering, and related topics. You will review content from a learner perspective, ensuring it is technically accurate and pedagogically effective. Continuously assess course performance using learner feedback and engagement data to drive improvements. Identify and prioritize existing curriculum gaps or new topics in DataCamp's cloud curriculum. We’re excited about you because you have the following A solid hands-on background working with one or more major cloud platforms (AWS, Azure, or GCP). Relevant cloud certifications (e.g. AWS Solutions Architect, Google Professional Cloud Architect, Azure Administrator) are a strong plus. Broad cloud fluency spanning infrastructure, storage, compute, networking, and managed services, with additiona

Data and AI skills are critical for thriving today, and DataCamp is the platform that empowers everyone to learn them. We help individuals and Fortune 1000 companies close the data and AI skills gap through world-class learning, hands-on training, and a global community of expert instructors. In this role, you'll combine deep cloud expertise, technical breadth, and a passion for great didactic experiences to build the next generation of cloud education at DataCamp . About the role This is an individual contributor role. You will collaborate with subject matter experts and leverage in-house-built cutting-edge AI tooling to scale high-quality course creation across cloud platforms (AWS, Azure, GCP) and cloud-adjacent topics such as DevOps, infrastructure-as-code, MLOps, and cloud data engineering. Here's what your day-to-day will look like: Manage the entire content development lifecycle and deadlines. Source and recruit top-tier subject-matter experts as instructors. Collaborate with instructors to create engaging content. Consistently leverage AI tools like Claude Code, Cursor, and more to drive high-quality content production at scale. Design, review, and create content on Cloud platforms, cloud architecture, DevOps, cloud data engineering, and related topics. You will review content from a learner perspective, ensuring it is technically accurate and pedagogically effective. Continuously assess course performance using learner feedback and engagement data to drive improvements. Identify and prioritize existing curriculum gaps or new topics in DataCamp's cloud curriculum. We’re excited about you because you have the following A solid hands-on background working with one or more major cloud platforms (AWS, Azure, or GCP). Relevant cloud certifications (e.g. AWS Solutions Architect, Google Professional Cloud Architect, Azure Administrator) are a strong plus. Broad cloud fluency spanning infrastructure, storage, compute, networking, and managed services, with additiona

Data and AI skills are critical for thriving today, and DataCamp is the platform that empowers everyone to learn them. We help individuals and Fortune 1000 companies close the data and AI skills gap through world-class learning, hands-on training, and a global community of expert instructors. In this role, you'll combine deep cloud expertise, technical breadth, and a passion for great didactic experiences to build the next generation of cloud education at DataCamp . About the role This is an individual contributor role. You will collaborate with subject matter experts and leverage in-house-built cutting-edge AI tooling to scale high-quality course creation across cloud platforms (AWS, Azure, GCP) and cloud-adjacent topics such as DevOps, infrastructure-as-code, MLOps, and cloud data engineering. Here's what your day-to-day will look like: Manage the entire content development lifecycle and deadlines. Source and recruit top-tier subject-matter experts as instructors. Collaborate with instructors to create engaging content. Consistently leverage AI tools like Claude Code, Cursor, and more to drive high-quality content production at scale. Design, review, and create content on Cloud platforms, cloud architecture, DevOps, cloud data engineering, and related topics. You will review content from a learner perspective, ensuring it is technically accurate and pedagogically effective. Continuously assess course performance using learner feedback and engagement data to drive improvements. Identify and prioritize existing curriculum gaps or new topics in DataCamp's cloud curriculum. We’re excited about you because you have the following A solid hands-on background working with one or more major cloud platforms (AWS, Azure, or GCP). Relevant cloud certifications (e.g. AWS Solutions Architect, Google Professional Cloud Architect, Azure Administrator) are a strong plus. Broad cloud fluency spanning infrastructure, storage, compute, networking, and managed services, with additiona

Data and AI skills are critical for thriving today, and DataCamp is the platform that empowers everyone to learn them. We help individuals and Fortune 1000 companies close the data and AI skills gap through world-class learning, hands-on training, and a global community of expert instructors. In this role, you'll combine deep cloud expertise, technical breadth, and a passion for great didactic experiences to build the next generation of cloud education at DataCamp . About the role This is an individual contributor role. You will collaborate with subject matter experts and leverage in-house-built cutting-edge AI tooling to scale high-quality course creation across cloud platforms (AWS, Azure, GCP) and cloud-adjacent topics such as DevOps, infrastructure-as-code, MLOps, and cloud data engineering. Here's what your day-to-day will look like: Manage the entire content development lifecycle and deadlines. Source and recruit top-tier subject-matter experts as instructors. Collaborate with instructors to create engaging content. Consistently leverage AI tools like Claude Code, Cursor, and more to drive high-quality content production at scale. Design, review, and create content on Cloud platforms, cloud architecture, DevOps, cloud data engineering, and related topics. You will review content from a learner perspective, ensuring it is technically accurate and pedagogically effective. Continuously assess course performance using learner feedback and engagement data to drive improvements. Identify and prioritize existing curriculum gaps or new topics in DataCamp's cloud curriculum. We’re excited about you because you have the following A solid hands-on background working with one or more major cloud platforms (AWS, Azure, or GCP). Relevant cloud certifications (e.g. AWS Solutions Architect, Google Professional Cloud Architect, Azure Administrator) are a strong plus. Broad cloud fluency spanning infrastructure, storage, compute, networking, and managed services, with additiona

We anticipate the application window for this opening will close on - 14 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Principal Field Service Technical Training Specialist role is to train field service engineers (FSE), hospital biomed staff, and others on Medtronic cranial and spine medical device repair and maintenance. While this position is posted as remote, the facility where training takes place is in Lafayette, CO. and is required to be at the facility full time a minimum of 2 weeks per month to conduct instructor-led training. Medtronic will not cover travel costs to be on site, so only candidates willing to be located close to the facility will be considered. The Principal Field Service Technical Training Specialist has the responsibility and authority to drive, create and deliver training for global field service employees, and hospital Bio-Med customers . This individual will be primarily responsible for creating and delivering the course curriculum for Cranial and Spinal products and technologies, with a focus on X-Ray and Imaging products to educate both employees and customers on the technical knowledge required to troubleshoot, repair, and maintain products in these businesses. Key Responsibilities: Instructional Design & Project Management Collaborate

Job Description: Fintech Learning Consultant Company: Paytm Location: India (Open to Pan-India Travel) Experience Required: 5 to 15+ Years Employment Type: Full-Time / Contractual / Part-time About Paytm Paytm is India's leading digital ecosystem for consumers and merchants. We are redefining how people access financial services and how businesses grow through technology. As we expand our fintech footprint, we are investing in cutting-edge education, training, and innovation to upskill the future workforce. Role Overview We are seeking a seasoned Learning Consultant - Fintech to join our team in a full-time capacity. This role is ideal for a fintech domain expert who combines deep subject matter expertise with strong communication and content design skills. The individual will play a pivotal role in bridging industry practice with structured learning, working at the intersection of fintech innovation, academic collaboration, and capability development. Key Responsibilities Training & Enablement: Design and deliver high-impact training sessions for external partners and student cohorts at universities and colleges, enabling a strong understanding of fintech platforms, products, and emerging technologies. Research & Trend Analysis: Continuously track global fintech trends, regulatory developments, and technological advancements; translate these insights into relevant, future-focused learning interventions. Product & Business Support: Collaborate with product and business teams by providing domain expertise across the fintech lifecycle—including ideation, design validation, testing, and go-to-market readiness. Content Development: Develop structured, outcome-driven learning content including curriculum frameworks, case studies, playbooks, and technical guides tailored to diverse learner segments. Required Skills & Tools Must-Have: Strong verbal and written communication with the ability to translate complex concepts into understandable learning modules. Good to Ha

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual. What you’ll do As a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping operations associated with the knowledge and skills necessary for exceptional service delivery. Responsibilities Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities Design assessment methodologies aligne

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field. WHAT YOU'LL DO Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices. Proactively understand customer requirements and expectations to deliver effective solutions. Communicate with customers in a clear, concise, and professional manner across all interactions. Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use. Manage multiple support cases and priorities simultaneously in a fast paced environment. Act as a customer advocate by driving issues internally and representing the company externally. Collaborate within a team environment, contributing to shared goals while continuously learning and growing. Participate in weekend, public holiday, and on call s

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that deliver the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing some of the world's most transformative technologies. Our AI Engineering Campus in Austin plays an important role in building the future of AI computing. The Opportunity As Technical Services Director, you will lead the teams that operate and evolve Graphcore's engineering labs, high-performance computing (HPC) platforms, and data center environments globally. You will be accountable for reliable, secure, cost-effective infrastructure that supports demanding engineering, AI, silicon-development, and validation workloads. This role combines people leadership, infrastructure strategy, operational excellence, capacity and financial planning, procurement, and program delivery. You will partner with Engineering, Information Technology, Security, Finance, Facilities, Supply Chain, customers, and external suppliers. The position is based onsite in Austin and requires travel to company facilities, data centers, and supplier locations, including international travel. What You'll Do Lead, recruit, mentor, and develop the systems administration, lab operations, and technical services teams responsible for the facility supporting global Engineering and Research and Development. Own the reliability, efficiency, protection, safety, supportability, and continuous improvement of engineering labs, HPC systems, and infrastructure facilities. Establish service levels, operating standards, escalation paths, performance measures, monitoring, observability, automation, ticketing, and configuration-management practices. Translate engineering and customer requirements into infrastructure roadmaps, capacity p

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB. The position will be based in our Gurugram office. The standard work week will be Monday to Friday, every week. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need You should have 5+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in more than one of the following areas Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster dep

Technical Services has nearly 500 global team members in offices spanning the entire globe. The team has offices in New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 ‘follow-the-sun’ support model with regional teams covering the Americas, EMEA, and APAC regions. We have an incredible opportunity for a transformational leader to join MongoDB’s Technical Services team and lead a regional team of MongoDB Support Engineers. This leader will build and develop an AI-native Technical Services team, enabling engineers to support MongoDB’s growing portfolio while embedding AI tools, workflows, and capabilities into daily operations. By combining deep technical expertise with innovative ways of working, the team will improve engineer effectiveness, scale customer support, and drive successful customer outcomes. As a key local representative of Technical Services (TS), this manager will play a central role in establishing and scaling MongoDB’s TS presence in the region. They will partner closely with regional stakeholders, help recruit and develop local talent, and build toward a full, high-performing Technical Services team. We are looking to speak to candidates who are based in Mexico City for our hybrid working model. Typical responsibilities of the team include: Diagnosing and resolving performance related issues, leading structured investigations, root-cause analysis, and recovery efforts across multiple technical layers Advising on design and architecture including global distribution and replication of data to support high availability, low latency and meeting data sovereignty requirements Owning complex and high-impact customer investigations involving AI applications and agentic workflows Advising on upcoming roadmap features and advocating for the customer in articulating business cases to drive issue resolution Creating and impro

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak with candidates based on the east coast for this remote role. Weekend Schedule Information: Schedule during the 6-9 month ramp period: Monday - Friday 7 AM - 4 PM ESTWeekend schedule post-ramp: Saturday - Wednesday 7 AM - 4 PM EST This schedule includes a mandatory 1 hour lunch break to ensure hand-over to 2nd shift from 3 - 4 PM. There will be a 20% uplift on your base salary for this weekend shift & there are no on-call requirements for your off days. The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, et

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! The Bazaarvoice Content & Creators (C&C) Technical Services team is hiring an Implementation Engineer with experience delivering custom integration technologies in a professional services capacity. As a Technical Services Engineer, you will partner closely with client-facing and engineering colleagues in the US, UK, and Australia to deliver and support Bazaarvoice C&C products and services. This is a hybrid role that incorporates both business and technical responsibilities.

The data management software market is transforming how organisations build and run applications. MongoDB is the leading developer data platform and the first database provider to IPO in more than 20 years. Join us at the forefront of data and application development. MongoDB Technical Services Engineers combine deep technical expertise with exceptional problem-solving and customer-service skills. You’ll advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure. We’re looking for candidates based in Dublin to join our vibrant office and collaborative in-office team. This is a five-day role with one of the following schedules: Tuesday–Saturday, Sunday–Thursday, or a five-day pattern covering both Saturday and Sunday. Under our hybrid model, employees on weekend schedules are expected to work from the office two days per week. Cool things you’ll do You’ll help customers troubleshoot complex issues and run critical MongoDB workloads with confidence. You’ll: Solve customer challenges across architecture, performance, recovery, and security Lead investigations from diagnosis to resolution, providing clear, actionable guidance Partner with Product Management and Engineering to advocate for customers and improve MongoDB Build tools, documentation, and training while mentoring peers and raising technical excellence What you need We value curiosity, adaptability, strong technical foundations, and a genuine desire to help customers. You should bring many of the following: 5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field Experience running complex, mission-critical production database systems Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting A solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS Ability