Technical Success Manager Jobs

Location Details: India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our Team GoDaddy's Strategy, Enablement, Acquisitions & Legal (SEAL) team is looking for a CLM Analyst/Engineer to help build and improve our contract lifecycle management platform. Working at the intersection of legal operations and technology, you will configure Ironclad workflows, develop automation for contract review and approvals, and help introduce AI-powered solutions that make contracting more efficient and self-service for teams across the business. This role goes beyond platform administration! You will partner with legal and other teams to translate legal policies, playbooks, and approval processes into scalable workflows and automation. Success in this role comes from combining knowledge of commercial contracting with strong technical and problem-solving skills to deliver reliable processes, improve data quality, and build a better contracting experience for our teams. What you'll get to do... Develop, build, test, and improve contract workflows in Ironclad, including intake forms, approval processes, document generation, e-signature workflows, and post-signature tracking Maintain and improve contract templates, clause libraries, data structures, and reporting to support consistent, accurate, and scalable contract management Monitor platform performance, solve issues, manage releases, and use data and insights to find opportunities to improve efficiency and user experience Partner with Legal, Procurement, Privacy, Security, Finance, and other teams to translate contracting requirements into

The Team + The Role Pendo’s Technical Support Engineers are the diagnostic and strategic layer between customers and the product. This small, global team sits within Engineering and partners daily with Product, Engineering, and Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight. As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo’s web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You will handle break/fix issues, how-to questions, configuration guidance, bug reproduction, and complex escalations while using AI tools to accelerate research, drafting, troubleshooting, and knowledge capture. At the senior level, you will also serve as a go-to technical resource for peers and contribute to the cross-functional work that makes the support function stronger. This role is based in our Raleigh office. What this looks like day-to-day Support queue ownership: You triage, diagnose, and resolve technical issues across Pendo’s web and mobile products, including break/fix, how-to, best practice, and configuration questions. You manage urgency based on customer impact and own each case until the customer’s problem is actually solved. Technical guidance: You provide targeted technical assistance on platform usage, configuration, and best practices for customers in your segment. Each engagement is scoped to the issue at hand, with clear resolution, documentation, and a path forward that helps the customer move independently. Customer signal: You translate customer pain into reproducible test cases, clear bug reports, and prioritized feedback for Product and Engineering. You also surface customer health signals and strategic gaps to Account Owners and Customer Success so the right teams can act. Knowledge at scale: You create and maintain intern

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox users expect and deserve a modern, standardized and coherent user experience across all platforms we support (mobile, desktop, console, VR, web, etc.). The role of Director of Product, Consumer Frontend is to up-level Roblox UI both directly, with a Core UI team, and, indirectly, through capabilities provided by our Design Systems team. Your goal is to measurably raise the quality of our UI/UX across all surfaces, and unlock greater UI/UX capabilities for the company from a centralized, platform position. You’ll report to the Senior Director of Product for Apps. This role is based at HQ (no remote option open). You will: Define the product vision, strategy, and roadmap for the Consumer Frontend team which consists of Core UI and Luau architecture and Design System with tooling teams. Be the leader for common UI paradigms in the Roblox Consumer Application, providing thought leadership on Roblox UI for both end users and Creators. Invest heavily in relationship building and stakeholder management in order to drive UI standardization and design system adoption. Help define what success looks like for your teams and measure their progress towards it. Personally PM critical project

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Expert 2 - Onboarding and Compliance Support About the job This position is needed to Deliver top-tier customer service by embodying Twilio’s values of empathy, warmth, and technical expertise. Guide customers and partners through compliance, resolve account issues, support phone numbers requests and provide expert advice. Use critical thinking to prevent fraud and ensure account security. As a key member of the Onboarding and Compliance Support team, you’ll champion customer success and protect communication environments, ensuring secure, compliant operations free from external threats. Responsibilities In this role, you’ll: Take ownership of high-impact support tickets and queues, ensuring efficient management and adherence to Support SLAs while aiming for high CSAT scores. Provide timely and concise updates on significant issues, incidents, and escalated cases, including challenges in processes, and

The MongoDB Atlas team is a diverse group of contributors working together to help our users manage MongoDB at a global scale. We are responsible for MongoDB Atlas: our database-as-a-service offering and fastest-growing product, which allows users to deploy fault-tolerant, globally distributed MongoDB clusters in just minutes. We're seeking a Software Engineer to join the Atlas Identity and Access Management (IAM) team. The IAM team owns authentication and authorization for all of MongoDB Atlas, spanning from the underlying platform to user-facing features and products. IAM is both a platform and a product team, serving internal engineers as well as external customers. We enjoy the challenge of keeping MongoDB Atlas secure while providing a best-in-class user experience for users ranging from startup to enterprise. We are looking to speak to candidates who are based in New York City, NY for our hybrid working model. Role Responsibilities Lead medium-sized, full-stack projects from technical design to delivery Collaborate with colleagues at all stages of the project lifecycle (ideation, requirements gathering, design, execution, and delivery) Own our leadership principles , and exemplify them in your work Continue to learn and be curious in growing your career! Candidate Profile 2+ years of professional experience building full-stack web applications Proficient in a modern compiled programming language (Java, Go, C#, C++, etc.) Willingness to learn JavaScript and/or TypeScript along with modern frontend technologies (React, Redux, etc.); prior experience a plus Excellent communication skills, both written and verbal Is collaborative, empathetic, and intellectually honest Success Measures In 1 month, you’ll have shipped code into production In 3 months, you’ll have collaborated and delivered on a project with other engineers on the team In 6 months, you’ll have led the technical design, execution, and delivery of a project About MongoDB MongoDB is built for change, em

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Payments organization owns some of Stripe’s most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year. Our team is responsible for translating complex partner specifications related to network costs (interchange and scheme fees) into simplified logic for internal and external consumption. This also drives decisions and product recommendations to manage the underlying network costs paid by Stripe and our users. The team partners closely with the engineering, product, finance, and partnership groups to manage and understand Stripe’s network costs. Our work is core to Stripe’s business, as Technical Operations roles in Payments are a dynamic and key component of Stripe's success. We sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation. What you’ll do We are looking to add payment enthusiasts who enjoy interpreting complex cost structures and ever changing payment network systems in order to optimize on behalf of Stripe and our users. You will be instrumental in building Stripe’s approach to managing our global network cost base.</p

About the Team OpenAI’s Forward Deployed Engineering (FDE) team turns research breakthroughs into production-grade systems. We embed deeply with customers to solve high-leverage problems and act as the delivery engine for our most complex large-scale engagements. We move quickly from prototype to production and surface reusable patterns that shape our platform. We operate at the intersection of deployment and development – working closely with OpenAI Research, Product and Partnerships. About the Role As a Technical Deployment Lead (TDL), you will define how OpenAI delivers complex systems to Semiconductor customers. You will own how solutions are scoped, built, shipped, and adopted across high-value engineering workflows such as RTL design, verification, and physical implementation. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals. You will focus on the semiconductor vertical to deploy next-generation AI capabilities. You will own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities. Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures). This is a high-trust, high-autonomy role. Success requires deep technical project m

Leidos has an exciting opportunity for Cyber Security Engineer—Technical Lead in our Intel Security Sector's Analysis Solutions Business Area . Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos , we offer competitive benefits , including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security! Job Summary This role is responsible for protecting the customer’s information systems and networks from potential cyber-attacks. The Cyber Security Engineer– Technical Lead will serve in a hands-on “player-coach&#34; capacity, dedicating approximately 75% of time to direct technical engineering, troubleshooting, and implementation work, while providing technical leadership and coordination across the security team. The candidate must display an excellent understanding of technology and utilization of Firewalls (Security Groups), VPNs, Data Loss Prevention (DPS), IDS/IPS, Web-Proxy, Security tools, and Security Audits. Candidate will work directly with Team leads, developers, operations personnel, and other Technical Leads throughout a DevSecOps life cycle both on policy and technical implementation of technologies. This is not a supervisory management role. Success in this position is measured by individual technical contribution and resolution of complex security issues, in addition to technical leadership impact. Primary Responsibilities: Plan, implement, manage, monitor, and upgrade security controls and tools used to protect enterprise systems and networks, while identifying opportunitie

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Head of Security Incident Management is responsible for leading and maturing WPP's global Security Incident Management capability, providing strategic, operational, and technical leadership across the entire incident response lifecycle. Reporting directly to the Director of Operational Security, this role owns the Security Incident Management function, including Security Incident Management Leads, Senior Security Incident Responders, and Security Incident Responders. The position ensures that security incidents are managed consistently, effectively, and in accordance with WPP policies, regulatory obligations, and operational standards. The role evolves and scales incident response capabilities in alignment with WPP's Autonomic Security Operations (ASO) strategy and automation-first operating model. This includes oversight of people, process, technology, governance, service performance, and continuous improvement. What you'll be doing: Own the end-to-end Security Incident Management capability across WPP. Lead and develop Security Incident Management Leads, Senior Security

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the Portworx team and play a pivotal role in delivering our highest-quality suite of products. In this role, you will contribute to building clean, robust code with a relentless focus on quality and customer success. You will be instrumental in developing a new SaaS platform designed to provide a secure, consistent, and best-in-class experience for customers purchasing and utilizing various Portworx offerings. As a core developer, you will take ownership of designing and implementing innovative features and products across the Portworx portfolio. WHAT YOU’LL DO Design & Develop SaaS Microservices: Build, scale, and integrate new features into Portworx products, ensuring seamless alignment with our distributed system architecture. Own the Lifecycle: Lead end-to-end engineering efforts, including design reviews, code reviews, unit/functional testing, documentation, and managing CI/CD deployment pipelines. Collaborate Globally: Partner closely with cross-functional peers and stakeholders (from Product Management to early-adopter customers) to take solutions from initial concept to production. Drive Iterative Quality: Take full ownership of feature development by proactively adapting to customer feedback and resolving issues identified during testing and deployment. Innovate & Experiment: Research and experiment with emerging technologies to push boundaries, optimize cloud infrastructure, and pione

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Principal Technical Architect - AI/ML LEAD. STRATEGIZE. TRANSFORM. SUMMARY: Recognized expert and strategic technical advisor resolving critical, wide-ranging design matters for legacy modernization and Generative AI. WHY THIS ROLE? You act as the technical "North Star" for high-stakes migrations. You exercise wide latitude in determining objectives and approaches to critical assignments with high business impact. WHAT YOU’LL DO: Develop reusable solution patterns, global reference architectures, and practice-wide white papers. Modernize legacy stacks (Netezza, Teradata, Exadata) into Snowflake AI workloads using deep architectural knowledge. Act as a trusted technical advisor to C-suite stakeholders, bridging business strategy with AI execution. Solve for LLM robustness, including managing prompt safety, hallucinations, and latency at enterprise scale. Gen AI Robustness: Architect enterprise-grade guardrails for LLMs, ensuring safety and performance. Legacy Transformation: Facilitate high-complexity data migrations from on-prem legacy systems into AI-ready cloud environments. Strategic Risk Management: Determine technical approaches for assignments that impact regional or global design success. SNOWFLAKE-NATIVE TECH STACK: Vector Data Types, Snowflake Cortex, Advanced LLM

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Account Management About Arcus Arcus' leading Payments Platform enables businesses to launch and scale innovative payment experiences across Latin America. As part of Mastercard's Commercial & New Payment Flows (CNPF) organization, Arcus is helping modernize how businesses and consumers move money through digital payment solutions in Mexico and across the region. Overview The Analyst, Account Management will support the growth, retention, and success of Arcus' client portfolio by providing analytical, operational, and relationship management support. Working closely with clients and internal stakeholders, this role helps drive client satisfaction, business growth, and operational excellence. In This Role You Will Support the management and growth of strategic client relationships. Build and maintain relationships with business, product, operational, and technical stakeholders. Analyze client performance, transaction trends, and key business metrics. Develop reports, dashboards, and client-facing presentations. Identify opportunities for account growth and product adoption. Coordinate with Product, Operations, Technology, Finance, and Customer Support teams to address client needs. Support onboarding, implementations, and ongoing client initiatives. Maint

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are looking for a dynamic and highly skilled Partner Readiness Technical Lead to design the knowledge foundations that power Everpure's global partner ecosystem. This role sits at the intersection of partner enablement, knowledge architecture, instructional design, and AI. Rather than simply creating learning content, you will architect how partner knowledge is captured, structured, connected, and delivered across multiple experiences—including instructor-led training, digital learning, just-in-time guidance, and conversational learning agents. As part of the Global Partner Enablement team, you will work closely with product management, product marketing, subject matter experts, instructional designers and partner field teams to transform complex product and solution knowledge into scalable, reusable, AI-ready learning assets. This position is ideal for someone who thrives on turning complexity into clarity, brings a systems-thinking mindset to learning design, and can balance technical depth with instructional simplicity. Success in this role means building knowledge once and enabling it to be consumed everywhere—by partners, instructors, search, recommendation engines, and conversational AI. Please note that this is a technical lead role requiring deep technical expertise in storage and data management. This is NOT a instructional designer role or an external customer facing role. Thi

CAPCO POLAND *We are looking for Poland based candidate. Capco is a fully independent, global management and technology consultancy. For 25 years we have combined innovative thinking with deep industry knowledge to deliver business consulting, digital transformation and technology services to Finance and Energy markets. Our collaborative and efficient approach helps clients reduce costs and manage risk and regulatory change while increasing revenues. We are thinkers, innovators, and disruptors. We are small enough to care but large enough to matter. We are seeking an experienced Consultant / Senior Consultant with a strong background in Identity & Access Management (IAM), Privileged Access Management (PAM), and/or Secrets Management to support the delivery of strategic User Access Management initiatives within a complex enterprise environment. This role is ideal for a professional who combines cybersecurity domain knowledge with strong project delivery capabilities and is comfortable operating across heterogeneous, multi-vendor landscapes with significant customization and organizational complexity. Key Responsibilities: Advise on the definition and shaping of project charters, including scope, objectives, timelines, success criteria, requirements, and risk mitigation approaches. Drive and coordinate end-to-end delivery activities across IAM, PAM, Secrets Management, and related cybersecurity initiatives. Guide project execution using Agile, Waterfall, or hybrid delivery methodologies, ensuring alignment with agreed objectives and milestones. Partner with stakeholders across Cybersecurity, IAM, Infrastructure, Risk, Application Development, Operations, and third-party vendors to support programme outcomes. Translate complex technical concepts into clear implementation plans, stakeholder communications, and executive-level updates.Identify, monitor, and communicate project risks, dependencies, issues, and mitigation actions. Support gove

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. Head of Services & Success Operations Customer Solutions · Reports to Head of GTM Operations · San Francisco, CA (Hybrid) · Full-Time About Postman Postman is the world's leading API platform, with 45M+ developers and 500K+ organizations — including 98% of the Fortune 500. We run a dual motion: bottoms-up product-led growth and a top-down enterprise sales org. The tension between those two motions — and the opportunity to design the operating model that bridges them — is exactly what makes this role interesting. The Customer Solutions Org Customer Solutions runs four functions: Customer Success — developer-forward CSEs; technical depth over relationship management Professional Services — accelerating outcomes through repeatable, monetized programs Solutions Engineering — technical depth in the sales cycle; handoff design is part of this ops role Product Support — inbound; health signals that feed risk models This role is the operational connective tissue across all four. The CS Transformation We're Running We're moving from a traditional enterprise CS model built on relationship management and QBRs to a developer-forward motion