Technical Support Analyst Jobs

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Are you an elite relationship builder and technical strategist who can serve as a trusted advisor to C-level executives? Empower leading organizations to transform their operations through enterprise orchestration. Appian Customer Success is obsessed with delivering exceptional customer outcomes and high-value business impact. Our Customer Success Management team acts as the primary catalyst for client growth, working in tight alignment with internal and external partners. We build deep, long-term relationships with leading global enterprises to ensure they maximize the value of our AI-Powered Process Automation platform. As a Customer Success Manager, you will serve as a premier strategic advisor to elite organizations. This role is vital right now because companies are rapidly scaling complex automated ecosystems. You will use your business acumen and technical aptitude to help clients unlock the full power of our advanced capabilities - including unified Data Fabric , robotic automation, and generative AI. By proactively mitigating delivery, adoption, and technical risks, you will enable clients to achieve flawless Enterprise-Grade Orchestration . This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. Wh

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking to speak to candidates who are based in Dublin for our hybrid working model. As an ideal candidate, you will have: 5 to 8 years of related industry experience, ideally 2 years of experience in a customer facing role Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience implementing scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle A Bachelor’s degree or equivalent work experience Fluency in French or Spanish Required You may also h

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Our Opportunity Summary: Micron Facilities Construction is seeking an expert Field Superintendent to provide full-time field leadership and oversight for construction, basebuild, renovation, demolition, equipment installation, tool-install, maintenance, and routine Facilities work at Fab 6. This role partners closely with Facilities Operations, Engineering, project teams, system owners, contractors, and trades to drive execution against safety, quality, cost, schedule, and operational reliability objectives, while reinforcing the Facilities 12 Rigors and acting as the direct on-the-ground blocking issue point when conditions threaten the approved plan. (Disclaimer ) While you may not exhibit all of the characteristics/skills listed below today, we are highly interested in a team member who is anxious to grow in both technical breadth and depth. If you are open to learning from and being a valued member of a team of top-tier engineers, we are eager to help build on your existing foundation and expand your individual and collaborative skills in this exciting and unique opportunity. What’s Encouraged Daily: Provide daily field leadership across active construction, maintenance, tool-install, and contractor workfronts in an operating semiconductor manufacturing environment. Conduct daily job reviews and Facilities 12 Subject areas field walks to validate workfront readiness, procedural compliance, and system-impact awareness.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As the Data Center Manager, you’ll oversee the data center technicians and supervisors who keep SpaceXSI's AI infrastructure running smoothly. This role is pivotal in ensuring our systems operate at peak efficiency, supporting the compute power behind our mission. You’ll co-lead a skilled team, manage critical operations, and implement smart, sustainable solutions. We’re looking for someone with technical expertise and a proactive approach to maintain and scale our facilities effectively. RESPONSIBILITIES: Oversee Site Operations: Manage power, cooling, networking, and hardware deployments to ensure 99.999% uptime for SpaceXSI's AI compute systems, keeping our infrastructure reliable and ready for innovation. Guide Your Team: Lead and develop a team of Data Center Operations Technicians through training, performance evaluations, and fostering a collaborative, high-performing environment tied to SpaceXSI's objectives. Streamline Processes: Take charge of hardware lifecycles, incident resolution, and inventory management, refining procedures to ensure your team operates with precision and consistency. Connect Key Players: Coordinate between technicians, SpaceXSI's

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. Aircall is looking for a Lead Product Marketing Manager to own product marketing for AI Voice Agents. This is a technical, high-visibility role. You will sit close to Product and Engineering, co-own the roadmap, and build the narrative that shapes how customers, GTM teams, and Aircall's leadership team speak about AI Voice Agents. You will own the upstream work: positioning, ICP, core messaging, and the technical depth to represent AI Voice Agent credibly to leadership and in the market. This role is f

ThermalWorks has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative company that’s on a journey to transform the world’s infrastructure. We are seeking a Project Manager to join the ThermalWorks team, working directly with the Project Management team. Key Responsibilities Include but are not limited to: Oversee the full lifecycle of project delivery, from pre-construction planning to turnover, with a strong focus on schedule discipline, budget adherence, safety, and quality standards. Build strong working relationships with engineering, commissioning, service, and manufacturing teams to maintain cross-functional alignment and solve technical problems. Communicate with senior management, clients, and regulatory agencies. Enforce adherence to company processes, startup requirements, and commissioning readiness. Conduct inspections and audits to ensure optimal performance, safety, and quality standards, ensuring compliance with local codes, standards, and regulations. Prepare and submit project plans and budgets. Maintain cost control and be fully accountable for project financial performance. Ensure alignment between field conditions and design intent, leveraging your understanding of mechanical, electrical, and controls systems. 25% travel across specified US region. Education and Experience Bachelor's in engineering, construction, other technical degree, or equivalent experience. 10+ years of project leadership experience, with 7+ years in mission-critical infrastructure or data center delivery environments. Demonstrated success managing complex projects in a mission-critical environment. Solid working knowledge of HVAC, hydronic systems, electrical distribution, and controls integration. Experience with commissioning oversight, Level 3–5 testing, and integrated system delivery. Proven ability to earn the respect of both technical teams and clients through competence, consistency, and leadership. Strong org

Technology Partnerships Team at Datadog About the Role Datadog’s Technology Partnerships team builds and scales partnerships with the technology companies that matter most to our customers from AI/ML platforms to data platform providers. As a Technology Partner Engineer, you will be the technical bridge between Datadog and our partner developer community, acting as a consultant who helps partners build world-class monitoring solutions on the Datadog platform. You will be the primary technical contact for our partners, guiding them through the entire integration lifecycle from initial architectural design to final product integrations, and launching on the Datadog Marketplace. This is a unique role that combines deep technical troubleshooting with high-level consulting and platform advocacy, working directly with external developers and seeing your contributions immediately reflected in the Datadog ecosystem. What You’ll Do Technical Advisory: Act as the technical lead for partners, advising on OAuth flows, log pipelines, OpenTelemetry, and MCP-based and API-based integrations and configurations. Co-Build: Partner closely with Datadog Partner, Product and Engineering teams to identify, prioritize, and drive joint integration roadmaps; ensure integrations are built, launched, and continuously improved to meet customer needs. Architectural & Code Review: Perform architectural assessments and deep-dive code reviews for partner integrations and marketplace repositories, ensuring they meet Datadog’s quality rubric. Technical Troubleshooting: Solve complex technical challenges for partners via dedicated technical consultations. Platform Advocacy: Identify friction points in the Datadog platform and partner with internal Product and Engineering teams to build a better developer experience. Documentation & Tracking: Maintain public-facing developer documentation including blog posts, and internal tracking systems to ensure transparency and scale. Market Awarenes

Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we’d love to meet you! At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with the sales team to articulate the overall Datadog value proposition, vision and strategy to customers Continually learn new technology to build competitive knowledge, technical skill, and credibility Deliver product and technical presentations with potential clients Have a direct line of communication with the product team to collaborate on feature requests Help clients onboard the product and assist when they run into roadblocks. Think creatively about a wide variety of technical challenges during the pre-sales life cycle Who You Are: Knowledgeable and experienced with DevOps monitoring or architecture tools. Comfortable and confident in delivering technical presentations/demos to either external customers or internal teams Able to think creatively about a wide variety of challenges. You're going to find new things every day Previously experienced in systems administrations: Windows or Linux Able to sit up to 4 hours, traveling to and from client sites Able to travel via auto, train or air up to 25% of the time Datadog values people from all walks of life. We understand not everyone

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. There is only one Data Cloud. Snowflake's founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it did not stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow. Snowflake, the company that delivers the Data Cloud to Mobilize the World's Data, is actively seeking a Manager, Sales Engineering Enablement Business Partners. In this leadership role, you will lead, coach, and grow a team of three Sales Engineering Enablement Business Partners who serve as the voice of enablement across regional and specialized technical segments worldwide. You will be accountable for ensuring this team equips our global Sales Engineering organization with the technical mastery, domain knowledge, and enablement programs needed to secure the technical win. You will partner directly with senior Sales Engineering leadership and cross functional teams across Product, Marketing, and Sales Operations to shape our global enablement strategy an

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role SoFi is looking for a Principal Product Manager to lead one of our most strategic product areas. As a senior individual contributor and product leader, you'll set vision, define strategy, and drive execution on complex, high-impact initiatives that shape how our members borrow, save, spend, invest, and protect their money. This role is inherently cross-functional. You will work closely with engineering, design, data science, marketing, operations, finance, risk, legal, compliance, and executive leadership to set strategy, prioritize features, secure resources, and execute. You'll bridge technical and business worlds to drive profitable business growth while managing risk, and you'll influence broader company strategy well beyond the boundaries of your immediate team. As a product leader in our organization, you'll be expected to inspire with your vision and roadmap, set ambitious goals, be gritty, and be accountable to results. The specific team and product area will be scoped during the hiring process based on business needs and your background. What you’ll do Own and evolve the product vision, strategy, and multi-year roadmap for your product area. Break vision into phases, prioritize, and drive backlogs for launch with your dedicated engineering teams. Drive platform and product strategy focused

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role SoFi is looking for a Senior Product Manager to help build the products and platforms that power our members' financial lives. In this role, you'll help define, prioritize, and deliver features and experiences that make it easier for our members to borrow, save, spend, invest, and protect their money. Your work will directly contribute to SoFi's mission of helping every member get their money right. You will own key elements of your product area's strategy, working across engineering, design, data science, marketing, operations, finance, risk, legal, and compliance to translate customer needs and business goals into a clear, iterative roadmap. You'll bridge technical and business worlds to deliver product enhancements that delight users and drive meaningful outcomes. As a Senior Product Manager, you'll be expected to set ambitious goals, sweat the details, be gritty, and be accountable to results. The specific team and product area will be scoped during the hiring process based on business needs and your background. What you'll do Define and execute on a product vision and multi-year roadmap for your product area. Prioritize and drive backlogs for launch with your dedicated engineering teams, writing detailed requirements and partnering closely with developers. Own instrumentation, data, and analys

As a Senior Sales Engineer on Datadog's AI Accounts team, you'll serve as the technical lead for a small portfolio of the world's leading AI labs — accounts that today represent a meaningful share of Datadog's revenue and are growing faster than any cohort in our business. You'll own the technical relationship end to end, work shoulder-to-shoulder with customer engineering teams in production, and help define how Datadog shows up for a cohort whose buying behavior looks nothing like traditional enterprise. This team was piloted earlier this year and is now being formalized. You'll be joining early enough to shape the playbook rather than inherit one. What You'll Do Own the technical relationship across a small portfolio of AI labs, go deep on how each customer trains, serves, and scales their models (and/or the downstream products and platforms), and become the person their engineers call first Partner with your AE to drive expansion inside accounts that grow unpredictably and fast: identify new workloads and teams as they spin up, and get in front of them before a need becomes a ticket Lead discovery inside flat, engineering-led organizations where influence sits with individual contributors rather than titles, and where there are no formal scoping calls to rely on Run full-scale POVs in production rather than controlled pilots: instrument real workloads at real scale, prove value against the customer's own success criteria, and work through the operational realities of doing that safely Act as an extension of the customer’s engineering/observability team rather than an external operator - this requires judgment about which standard gates serve the customer and which to break Work Slack-native and asynchronously as the default, with the responsiveness and proactive posture these accounts expect: flag new features, bugs, and incidents before they ask Bring product and engineering in early and often, and close the loop fast — leadership needs near-real-time signal fr

Aliases: Principal Engineer, Senior Principal Engineer, Technical Architect, Principal Architect, Enterprise Architect (Engineering), Senior Technical Architect, Distinguished Engineer or Chief Architect at a smaller company About Truveta Truveta is the world's first health provider-led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta's ambitious vision requires an incredible team of talented and inspired people with a unique combination of health, software, and big data expertise who share our company values. This opportunity Join the founding team of the Truveta India Development Center and play a pivotal role in shaping its future. As one of the early members, you will help build and scale a high-impact organization while contributing to the products and platforms that advance healthcare through data and AI. This is an unusual chance to influence both the technical direction and the culture of a growing global engineering hub. The Data Platform group in India owns parts of the pipeline that ingests, processes, stores, and serves healthcare data at a scale very few organizations operate at. Patients, doctors, and medical researchers deserve the same engineering rigor that has transformed other industries, and that is the work: correctness under volume, reliability under failure, and speed without cutting the corners that regulated health data does not allow anyone to cut. What you will do Define architecture across ingestion, processing, storage, serving, governance, and observability for the India-owned parts of the platform, aligned with Seattle. Set multi-platform technical strategy along with the sequencing that makes it achievable rather than aspirational. Remain hands-on where it counts: critical designs, prototyp

CONTRACTOR: Forward Deployed Engineer, Pendo Predict The team + the role Pendo Predict helps companies act on customer behavior before problems surface. We build custom predictive models — churn, upsell, expansion, and more — on top of product usage, CRM, and data warehouse data, and put those insights directly into the workflows of CS, Sales, and Product teams. By analyzing historical product usage alongside CRM and data warehouse outcomes, Predict forecasts which accounts are at risk, ready to expand, or likely to convert — surfacing intelligence where teams can actually act on it. As a Forward Deployed Engineer on the Predict team, you'll embed directly with customers and prospects to design, build, and ship predictive models inside their real-world data environments — and feed what you learn back into the product. This is a hands-on, hybrid role at the intersection of engineering, technical consulting, and customer-facing work. You'll own the technical side of the customer journey end-to-end: from pre-sales discovery and proof of value, through data modeling and integration, to enablement and adoption. SQL is a daily tool in this role. This is a contractor engagement based in Herzliya, Israel, working on United States EST hours. This role is based in Herzliya, Israel and works hybrid from Pendo's Herzliya office. What this looks like day-to-day Run technical discovery with customers to assess product analytics maturity, data availability, and business processes — and use that to set realistic implementation expectations and position Predict for their stage. Work hands-on with customers to design the data model and define the business metric the model will predict; map customer data sources (Pendo, Salesforce, Snowflake, and other warehouses) to Predict requirements and best practices. Build and present compelling predictions in the prospect's own domain — explain methodology, model accuracy, and activation to earn credibility with technical stakeholders in

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role We are looking for an ambitious People Operations Specialist to join our People team in Ljubljana, Slovenia. This is a hands-on, high-ownership role that sits at the heart of how we grow our teams and take care of our people. Roughly 70% of your time will go to hiring – owning full-cycle technical recruitment for our Slovenia teams, from scoping roles with hiring managers to sourcing, screening, and guiding candidates all the way to offer. The remaining time is spent keeping People operations sharp: running orientation sessions for new joiners, supporting employer branding events that bring our culture to life, and handling the HR administration that keeps everything running behind the scenes. Throughout, you'll partner closely with our People Business Partner (PBP) function and a thriving global People team. If you love finding great technical profiles, creating a smooth experience for every candidate and employee, and building people processes that actually work, this role is for you. What you'll bring 2-3 years of experience in HR, recruitment, or People Operations, ideally with some exposure to hiring for technical or engineering roles A track record of running recruitment processes end to end – comforta