Technical Support Engineer 2 Jobs

About the Team The Search research team focuses on building the systems that help AI systems find, retrieve, and use information from the world. We aim to make answers more useful and grounded for more than a billion ChatGPT users. About the Role We’re looking for a Technical Program Manager to lead a broad portfolio of research and engineering programs that power search. You’ll partner closely with researchers, engineers, and product leaders to turn ambitious goals into clear plans, resolve dependencies, and move complex technical work forward. This role combines technical depth, product judgment, and hands-on execution. You’ll work across retrieval, indexing, and model improvements, while collaborating with policy, legal, and external data partners. You’ll help teams make informed tradeoffs and build practical ways of working that support a fast-moving research environment. This role is based in San Francisco, CA. In this role, you will: Lead programs across model training, retrieval, large-scale indexing, and search infrastructure. Translate evolving goals into prioritized workstreams with clear owners, milestones, dependencies, and resource needs. Partner with research, engineering, and product leads to define requirements and make tradeoffs across scope, quality, performance, timelines, and cost. Establish program success metrics and use them to guide priorities and track improvements in coverage, answer quality, responsiveness, and trust. Identify technical and cross-functional risks early, drive blockers to resolution, and communicate progress and decisions clearly to teams and leadership. Coordinate with product, policy, legal, and external partners on data access, use, and presentation, helping teams resolve decisions that span technical and non-technical domains. Manage dependencies with data providers and build repeatable processes that help research and engineering teams execute effectively as the search effort grows. You might thrive in this role if you

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Tech Recruiting team is fuelling Stripe’s regional growth by aligning world-class engineering talent with our most critical business challenges. We don’t just hire, we integrate Stripe’s operating principles into every interaction, ensuring a candidate experience that is as seamless as our products. By blending data-driven insights with compelling storytelling, we serve as strategic advisors to our leaders and shape the future of Stripe. What you’ll do To support our long-term objectives in the region, we are seeking a strategic partner to scale our Technology teams across APAC. In this role, you will manage the full recruitment lifecycle while advising leadership on talent strategy and market insights. We are looking for colleagues who value a continuous learning environment and are committed to improving our processes through thoughtful experimentation and collaborative feedback. Responsibilities Build strong partnerships with hiring managers and cross-functional teams, including Compensation, People, Finance, Recruiting Operations, and business leaders, to align on hiring priorities and deliver against headcount plans. Work closely with stakeholders to translate changing business needs into practical recruiting plans, clear ownership, and timely actions. Lead the day-to-day execution of recruiting plans, including sourcing, candidate outreach, interview process management, offer supp

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The recruiting team seeks to build the culture of Stripe by aligning the strongest global talent to our highest impact business needs. They focus on bringing Stripe’s operating principles to life in their recruiting processes, providing the highest-quality candidate experience, and leveraging data driven storytelling to influence the business. What you’ll do To further this important mission, we are looking for a consultative and creative recruiter to grow and scale our Frontend and Fullstack Engineering teams across AMER. You’ll be a part of a collaborative team environment, partnering with a range of stakeholders to support the highest priority business needs across the Engineering organization. You can expect high impact and wide-ranging responsibilities: owning full-cycle recruiting, driving hiring strategy, and delivering best-in-class candidate experience. This person must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. Responsibilities Partner with multiple internal stakeholders with varying priorities to understand their hiring objectives and drive recruiting strategies to hit headcount goals Partner closely with recruiting analytics to ensure accurate reporting of hiring progress back to the business Build and drive cross-functional partnerships with compensation, human resources, finance and others to scale hiring acro

Technical Project Manager India Jaipur, Rajasthan Key Responsibilities • Plan, manage, and deliver technical projects from initiation through completion • Define project scope, goals, timelines, and deliverables in collaboration with stakeholders • Coordinate cross-functional teams including engineering, QA, DevOps, product, and vendors • Translate business requirements into technical tasks and milestones • Track project progress, manage risks, dependencies, and issues, and implement mitigation plans • Facilitate sprint planning, stand-ups, retrospectives, and other Agile ceremonies (as applicable) • Ensure adherence to project management best practices, SDLC, and quality standards • Communicate project status, risks, and outcomes to stakeholders and leadership • Manage project budgets, resources, and documentation • Support release planning and post-implementation reviews Required Skills & Qualifications • Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field • Proven experience as a Technical Project Manager or similar role • Strong understanding of software development processes and technologies • Experience with Agile, Scrum, Kanban, or Waterfall methodologies • Proficiency with project management tools (e.g., Jira, Confluence, MS Project, Asana) • Excellent communication, leadership, and stakeholder management skills • Strong problem-solving and risk management abilities Preferred Qualifications • Project management certification (PMP, PRINCE2, CSM, SAFe, or equivalent) • Experience working with cloud platforms, APIs, databases, or infrastructure projects • Background in software development or engineering • Experience managing distributed or remote teams

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Technical Revenue Manager Multiple Locations (San Francisco, New York, Toronto, Remote) • Full time • Hybrid/Remote Cohere is at the forefront of AI innovation, building cutting-edge language models and AI systems. Our Finance team plays a critical role in supporting our rapid growth and ensuring operational excellence. We value technical expertise, collaborative problem-solving, and a commitment to accuracy and compliance. This role offers the opportunity to make a significant impact on our financial infrastructure while working at the intersection of finance and transformative technology. As we scale our business and navigate an evolving revenue landscape, we need a Technical Revenue Manager to own complex revenue technical positions for AI-native companies, ensuring robust revenue recognition frameworks that support our innovative product offerings and monetization strategies. Key Responsibilities: Own complex revenue technical positions for AI-native companies, focusing on high-impact revenue recognition projects that elevate our accounting and reporting capabilities Analyze and implement accounting treatment for complex rev

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We're creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster and cheaper than SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store, and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward. We have a small team of people who have previously built financial infrastructure at some of the world's leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb), and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that improves global money movement. What you'll do As part of our growing Product Support team, you will be a critical driver in delivering outstanding user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, diagnostic mindset, and project management skills to improve our support systems, processes, and product quality. You will own complex technical user issues and coordinate with cross-functional teams, including Engineerin

About the Team Training Runtime builds the distributed systems that power OpenAI's largest model training runs - most recently GPT-5.5! The Data Movement area owns the infrastructure that keeps training jobs supplied with the right data at the right time, and keeps model state moving safely and efficiently across large clusters. Our work spans machine learning systems, distributed storage, high-throughput data loading, reliability engineering, and developer experience. Success means researchers can move quickly while training runs remain fast, reproducible, debuggable, and resilient at scale. About the Role We are looking for a deeply hands-on Technical Lead Manager to own datasets throughout our training infrastructure. This person will set the direction for how training jobs read data: the APIs, storage contracts, versioning model, benchmarks, debugging tools, and reliability guarantees that make data access consistent across current and future training frameworks. You will begin as the primary technical owner for dataset reads, working directly in the code while aligning researchers, training framework owners, storage teams, and infrastructure partners around a durable platform. The problem is deceptively hard at frontier scale: make enormous, heterogeneous datasets easy to consume, correct across distributed workers, observable when something goes wrong, and flexible enough to support pretraining, reinforcement learning, and multimodal training. In this role, you will Design and build a unified dataset read platform for multiple current and future training frameworks. Define dataset APIs, storage-format expectations, registration/versioning, and migration paths that make data access reproducible and maintainable. Build reliability into the read path, including stateful iteration, caching, fast restart, recovery, and clear operational contracts. Build terminal and web-based visualizers that let teams inspect text, multimodal, and reinforcement learning data late

About the Team The Stargate organization is responsible for building and scaling the physical infrastructure systems that power OpenAI’s next generation of AI training and inference platforms. This includes the manufacturing, deployment, and operational execution required to bring large-scale compute infrastructure online globally. The team operates at the intersection of data center infrastructure, hardware manufacturing, supply chain, deployment operations, and systems planning. We partner closely across Infrastructure Strategy, Manufacturing Operations, Capacity Planning, Supply Chain, Deployment, and Engineering to execute one of the largest infrastructure scale-outs in the industry. About the Role We are seeking a Technical Program Manager, Rack Delivery to drive operational execution across rack manufacturing, site readiness, and deployment coordination for Stargate infrastructure programs. This role will serve as a key connective layer between manufacturing partners, deployment teams, and infrastructure readiness programs to ensure rack production and delivery timelines remain aligned with site availability and deployment sequencing. You will help manage operational execution across contract manufacturers (CMs), support build planning and RCCA processes, and coordinate deployment readiness across multiple concurrent infrastructure programs. You will also partner closely with Demand Planning teams to translate strategic planning inputs into actionable SKU-level manufacturing and delivery schedules. This role is ideal for someone who thrives operating across ambiguity, manufacturing operations, infrastructure deployment, and large-scale cross-functional execution. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation support. Key Responsibilities Drive cross-functional coordination between rack manufacturing, deployment operations, and site readiness programs. Manage operational execution acros

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Technical Program Manager Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Digital Solutions Engineering team is responsible for Mastercard’s electronic payment system as well as ensures payments are convenient and secure. The products are primarily focused on authentication, tokenization, fraud prevention, and risk mitigation across all payment channels as well as all stakeholders, issuers, acquirers, merchants, processors, and consumers. The key objectives of the solutions are to prove identity, reduce abandonments, reduce fraud, increase approval rates, and secure the payments ecosystem. We are hiring a Lead Technical Program Manager (TPM) as part of the Authenticatio

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager Overview Are you a technical program manager who wants to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development? At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be. Come join us! ROLE Mastercard Data and Services (D&S) harnesses the power of Mastercard's transaction data to help Fortune 500 companies make multimillion-dollar business decisions. The D&S Data Delivery team is hiring a Senior Technical Program Manager to lead data integration strategy on some of our technically demanding client engagements. Responsibilities will include: • Proactively manage the end-to-end delivery of data engineering work on one or more client engagements, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. mthree has an exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training. What you'll do: Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on. How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 12 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input

Want to work in technology at an investment bank? Paid graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. mthree has an exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training. What you'll do: Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on. How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 12 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user

Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. Learn more about Privy: Privy and Stripe: Bringing crypto to everyone What you’ll do As a Support Operations Associate at Privy, you will own the internal systems and workflows that keep our Developer Success team efficient, responsive, and focused. You’ll serve as air traffic control for support requests – triaging issues across our support stack (Pylon, Slack, HubSpot, and more), improving internal workflows, and maintaining CRM and support-data hygiene. You’ll partner closely with Account Management, Solutions Engineers, Forward Deployed Engineers, and Sales, while your day-to-day work will have impact across Privy, and Stripe as a whole. This is a high-leverage operations role where attention to detail, a systems mindset, and a bias for execution will make you critical to making our customers successful. Responsibilities Own triage and routing for inbound support tickets from both Privy developers and end users of Privy applications, ensuring issues are assigned, tracked, and resolved promptly and efficiently across the Developer Success team. Maintain data hygiene, consistency, and accuracy across our support stack, including Pylon, Slack, HubSpot, and other systems. Partner with cross-functional teams—including Sales, Engineering, and Product—to continuously improve the quality and efficiency of support processes. Create and maintain internal runbooks for ticket tri

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly. What you’ll do: Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows). Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans. Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling. Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs. Build and run an

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth. You’ll be responsible for deeply understanding our organization and priorities – where we’re at, where we’re going – and will work relentlessly towards planning and executing on our vision to provide best-in-class support. This role is not “creating and executing playbooks”. AI has and will continue to fundamentally change the customer experience and the way we build tools and organizations; this role requires a proactive, strategic planner and executor that can think ten steps ahead, defining the future of customer support at OpenAI and in the world. In this role, you will: Drive the ideation and operationalization of new support systems, processes, and programs. Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives Work with product, enginee