Technical Support Engineer 3 in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Content Platform team at Roblox powers the infrastructure behind every asset used across the Roblox ecosystem—enabling creators and developers to bring their visions to life at global scale. From 3D models and images to videos and audio, our platform manages the complete lifecycle of all assets essential for immersive experiences, supporting one of the largest services in the world at over 100+ million requests per second. Our mission is to deliver a seamless, reliable, and innovative content system that empowers creators, supports record-breaking games, and ensures the highest standards of performance and safety for our community. As the Technical Director for Content Platform, you will lead multidisciplinary engineering teams responsible for the technical and product vision of Roblox’s asset infrastructure. You will own the lifecycle of every asset—from creation and upload to storage, indexing, delivery, and rendering in the game client. Your leadership will be critical in scaling our systems, optimizing distributed infrastructure, and enabling new possibilities for creators and players alike. You Will: Define and drive the long-term strategy, architecture, and priorities for the Cont

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product groups, we use this vast tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure the impact on our community of players and developers. WHY Consumer Apps? Roblox is used by tens of millions of people every day across a wide range of devices, including mobile, desktop, console, TV, and VR. The Consumer Apps team owns the app foundation that makes Roblox feel fast, fluid, and reliable for players and is dedicated to delivering superior performance, reliability, and user experience across all platforms Roblox supports. This team ensures a seamless and engaging user interface that facilitates intuitive interactions while enabling efficient, high-quality experiences

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Since our earliest days, Roblox’s economy has been powered by creators. Marketplace is a core engine of that economy: it helps creators distribute and monetize virtual items, helps users discover and express themselves through those items, and supports a healthy, trusted two-sided ecosystem. The Role As the Product Marketing Manager for Marketplace, you will lead the strategy, positioning, and go-to-market execution for products and policies that shape how creators create, discover, sell, and grow virtual items on Roblox. You will partner closely with Product and Engineering to help creators build thriving businesses through Marketplace while ensuring users have an intuitive, inspiring, and trusted experience. You will be a core part of defining and executing the strategy for Marketplace solutions that grow creator supply, strengthen shopper demand, improve discovery and conversion, and contribute to the growth of Roblox’s broader economy. This role is based in our San Mateo, CA office, with an expectation of working in person Tuesday through Thursday. You Will Own the Marketplace narrative, positioning, and go-to-market strategy across creator supply, shopper demand, discovery, merchandisi

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Administration team at Roblox provides core administrative support and serves as a strategic partners to our business leaders. You Will: Provide strategic partnership to the Senior Vice President of Strategy and Operations and his leadership team. Manage highly sensitive and confidential information with the utmost discretion and integrity, serving as a trusted partner within the Office of the CEO to handle executive communications, strategic plans, and sensitive materials seamlessly. Translate high-level strategic objectives into actionable operational frameworks, developing repeatable playbooks, standardized processes, and tracking mechanisms to ensure flawless execution. Act as a highly collaborative liaison across various teams, executive levels, and external partners, building strong relationships and fostering a cohesive environment to align priorities and drive company-wide goals forward. Expertly manage complex and dynamic international calendars with significant movement, including proactive planning, preparing meeting materials and briefs, and anticipating scheduling conflicts. Leverages strategic foresight to design and implement innovative solutions, proactively

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Child Safety Intelligence Analyst on Roblox’s Safety Intelligence Team, you will be on the front lines protecting the platform’s youngest and most vulnerable users. This is a proactive intelligence role focused on identifying, tracking, and disrupting systemic threats to minors, to include child sexual exploitation and abuse (CSAE), grooming behaviors, peer-to-peer harassment, financial minor extortion (sextortion) and bad-actor networks trying to exploit platform features to victimize minors. You will blend quantitative and qualitative data, open-source intelligence (OSINT), behavioral analysis, and deep knowledge of online culture to uncover adversarial trends before they impact the platform ecosystem, and provide your analysis to teams across Roblox and company leadership. Your insights will directly shape automated detection logic, product safety features, and platform policy. Psychological Wellness Note: This role involves exposure to highly sensitive and potentially disturbing themes regarding the exploitation of minors. Roblox offers resources to support employees handling this challenging work. This role is based in San Mateo, CA and requires employees

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Reporting to the Director, Facilities, the Workplace Services Manager will be responsible for a wide range of activities; office moves, daily facilities and workplace operations, event coordination, space planning, implementing a Facility Management System and other logistical needs. We are looking for someone with exceptional leadership, customer-service, and facilities expertise. Our goal is to provide a great workplace experience where all Robloxians can operate efficiently and effectively in a clean, safe and fun environment. Role is based in San Mateo, CA from Monday through Friday You Will: Manage the daily operations of our San Mateo offices Develop and implement a hospitality-oriented, forward-thinking, data-driven workplace strategy focused on cultivating success across Roblox Proficient Management in Space Planning for Roblox HQ, including small satellite offices. Handle hospitality and service operations for our employees (cafe, coffee bar, events..) Work hand in hand with Exec Admins and support staff. Supervise employees (and/or subcontractors/outside vendors) involved in building/facilities activities like cleaning, event planning, ergonomics, space utilizati

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Finance Business Partner, Trust & Safety to join our Finance team, reporting to the Senior Manager, FP&A. You will be leading finance support to the Trust and Safety team. This cross functional role involves collaboration with Safety, Legal, and Infrastructure teams. You will be supporting a variety of FP&A functions including short-term planning management, business partnering, financial modeling, and finance operations. You will communicate, use analytical skills, and organize with several teams on multiple deliverables. You Will: Support monthly financial cycles, including collaboration with Accounting at month-end and quarter-end, consolidation of budgets and reporting packages Review important financial metrics with senior leadership Provide leadership in identifying ad hoc or opportunistic discussions around our financial trends Leading many cross functional projects with Safety ops team on cost efficiencies and new product introductions by identifying opportunities/gaps, providing insights and solutions. Consistently support various business decisions across the organization by surfacing spending trends, developing ROI analysis for new strategic in

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox users expect and deserve a modern, standardized and coherent user experience across all platforms we support (mobile, desktop, console, VR, web, etc.). The role of Director of Product, Consumer Frontend is to up-level Roblox UI both directly, with a Core UI team, and, indirectly, through capabilities provided by our Design Systems team. Your goal is to measurably raise the quality of our UI/UX across all surfaces, and unlock greater UI/UX capabilities for the company from a centralized, platform position. You’ll report to the Senior Director of Product for Apps. This role is based at HQ (no remote option open). You will: Define the product vision, strategy, and roadmap for the Consumer Frontend team which consists of Core UI and Luau architecture and Design System with tooling teams. Be the leader for common UI paradigms in the Roblox Consumer Application, providing thought leadership on Roblox UI for both end users and Creators. Invest heavily in relationship building and stakeholder management in order to drive UI standardization and design system adoption. Help define what success looks like for your teams and measure their progress towards it. Personally PM critical project

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the Role: AI models reshaping how our community creates, plays, and connects, all run on Compute Platform. As Senior Product Manager, Compute Platform , you'll set the strategy and roadmap for Roblox's next-generation AI infrastructure: the rapidly growing fleet of GPUs and AI accelerators spanning Roblox core and edge data centers, and public cloud that decides how fast we can train, serve, and scale every model on the platform. You'll own the products that turn raw GPU hosts into reliable, production-ready AI compute - driver and firmware management, fleet-wide health and performance, and the abstractions product teams across Roblox build on. You Will: Drive strategy and roadmap for Compute Platform spanning Managed Kubernetes (Roblox Kubernetes Service), Managed Compute Services and other critical distributed systems, and our fleet of GPU and CPU machines managed via unified Fleet APIs - all across on-prem and cloud. Drive the evolution of our Compute infrastructure to support Roblox’s most critical workloads - from AI to Storage to Data Analytics and more - each with their own distinct requirements. Build and scale our GPU infrastructure to support training and inferen

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are looking for a Litigation Paralegal. Reporting to our Sr. Litigation Paralegal, you will assist with litigation and regulatory investigations functions, including litigation and pre-litigation disputes, subpoenas and other third-party requests, responses to governmental authorities, enforcement, and intellectual property matters for a rapidly growing company that innovates at each step of the way. You will: Assist our in-house litigation counsel and external counsel in managing and responding to subpoenas, potential disputes, litigation, enforcement matters, and regulatory inquiries; Support legal team in organizing and maintaining eDiscovery workflows and document review processes; Assist with the litigation hold process and the document collection process for litigation, subpoenas, and regulatory matters; Collaborate with attorneys and cross-functional partners to identify responsive datasets and coordinate technical collections; Review, analyze, summarize and organize documents as needed; Conduct first-pass review of invoices from external counsel and vendors and assist with managing e-billing; Communicate, both orally and in writing (including memorandum, letters &amp

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Threat Investigator on the Safety Investigations team, you will help lead Roblox’s deep-dive investigative capability for the most severe, complex, and externally significant safety matters. You will conduct actor-centric and network-centric investigations, proactively identify sophisticated threat actors and abuse patterns, and develop high-quality investigative work product that supports internal decision-making and, where appropriate, external law-enforcement engagement. The ideal candidate will have an exceptional investigations background, strong analytical tradecraft, and a demonstrated ability to connect fragmented internal and external signals into clear, defensible investigative findings. They will be an innovative self-starter, a collaborative partner across functions, and someone motivated by Roblox’s mission of connecting a billion people with optimism and civility. Through your work, you will become an expert in Roblox’s internal and external safety practices, advance our investigative capabilities and playbooks, and work across a variety of systems and data sources to surface, analyze, and ultimately disrupt high-risk actors, networks, and behaviors. Please note: T

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Technical Program Manager for Compute Infrastructure, you will lead technical programs to develop and rollout next generation technology solutions to process a diverse spectrum of infrastructure workloads across Roblox services to enable users around the world to efficiently, reliably, and securely enjoy the Roblox Platform. You Have: Been a technical leader with domain expertise in systems and software used to process and manage Cloud and on-prem Infrastructure 7+ years of experience in software industry driving the build of large-scale infrastructure Experienced with establishing work relationships across multi-disciplinary teams and earning trust as a technical leader with all partners Experienced with identifying critical technical problems and opportunities Experienced with delivering end to end technical programs through roadmapping and reliable execution Able to turn specific solutions into systems that benefit the larger community in the long run Knowledgeable about user needs, scoping, planning, execution and delivery Flexible around process, using process as a tool when it makes sense for a team Experience with Kubernetes, Cloud platforms (e.g. AWS), and AI/ML infrastru

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the role: Roblox Studio is the creation engine behind millions of immersive 3D games built by creators around the world. We are entering a major platform transition, evolving Studio into an AI-Native IDE where intelligent systems plan, act, validate, and iterate alongside creators to amplify their output. We are seeking a Technical Director, Applied AI to own the technical direction of the agentic AI systems embedded deeply into Roblox Studio. This is a hands-on individual-contributor role operating at the intersection of platform engineering, AI systems, and developer experience, where you will set the technical direction, design the architecture, and write the code. You will: Design and build the agentic AI systems at the core of the AI-Native IDE (planning, execution, validation, evaluation) so they are production-grade and reliable. Decide how Studio uses coding models, agents, retrieval, tool calling, and context management across the Assistant and the broader creator workflow. Own the quality bar and evaluation strategy , standing up quantitative and qualitative eval pipelines, including human-in-the-loop, so we ship with confidence. Optimize these systems for latency, throughpu