Technical Support Engineer Jobs

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce is seeking a Senior Manager, Software Engineering to lead the engineering team for Gliffy, our visual collaboration and diagramming product, based in Pune, India. This role owns day-to-day engineering execution, delivery quality, and team development for Gliffy, while also engaging with the Akana and OpenLogic engineering teams to build cross-product collaboration and partnering closely with the VP of Engineering on strategic planning and roadmap decisions. We are looking for a seasoned leader who can operate with significant scope and autonomy, bring strong organizational and cross-functional leadership skills, and contribute to strategic thinking across Perforce’s growing portfolio of products — not just execute within a single team. The ideal candidate has proven experience leading distributed engineering teams in a high-growth SaaS or enterprise software environment, a strong grasp of modern SDLC practices, and a track record of embedding AI into development workflows. They are comfortable operating with significant autonomy, influencing senior leaders and cross-functional stakeholders, and balancing hands-on technical depth with a broader strategic perspective. Responsibilities: Own the day-to-day planning, execu

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We're looking for a talented and motivated Senior Software Engineer II to join our Mobile engineering team. You are passionate about continuous learning and eager to grow along with us in a fast-paced, innovative environment. You will work remotely from Bulgaria and will be reporting to an engineering leader based in Bulgaria. You Will: Design and develop mobile frameworks and features for Smartsheet's native applications on both Android and iOS platforms. Guide and mentor team members regarding architecture and best practices for mobile development. Provide technical expertise, solving complex problems and offering thoughtful feedback on peer design and code reviews. Contribute to the full software development lifecycle (SDLC)—defining, designing, implementing, testing, and deploying new features. Participate in troubleshooting and root cause analysis to identify solutions and next steps for production issues. Work autonomously, overseeing essential features and collaborating cross-functionally with product managers, UI designers, senior developers, and testers. Recognize and take ownership of complex technical cross-team issues, driving them to resolution. Support development across multiple platforms (Android, iOS, Native NDK, etc.). Perform other duties as assigned You Have: 7+ years of mobile engineering experience, specializing in native mobile development. Experience in developing consumer mobile applications, with a strong understanding of the mobile ecosystem and a customer-focused attitude. Expertise in Kotlin,

About the team The OpenAI for Government team partners with federal, state, local, defense, national security, and international public-sector organizations to securely and responsibly adopt frontier AI, strengthen public services, and deliver meaningful mission impact. About the role OpenAI is seeking a strategic and deeply technical leader to serve as the Head of Government Technical Success. This leader will oversee the technical functions across the government customer lifecycle, spanning pre-sales engagement, prototype-to-production delivery, and post-sales adoption and value realization. You will define and operate a unified technical success strategy across federal civilian, defense and national security, state and local, international public sector, and industry partners. Your mission is to help customers identify the highest value applications of OpenAI’s technology, navigate the technical and organizational requirements of government environments, move those applications into production, and scale adoption in ways that deliver measurable mission impact. This role combines organizational leadership, technical judgment, executive customer engagement, operating rigor, and product influence. You will partner closely with Government Sales, Product, Engineering, Research, Security, Legal, Global Affairs and Policy, and other teams to ensure a seamless customer experience for governments in the United States and around the world. This role is based in Washington, DC. We offer relocation support to new employees. In this role, you will Set and continuously refine the strategy, operating model, and priorities for Government Technical Success, aligning the organization to OpenAI’s broader objectives and the distinct needs of government customers. Build and lead an organization of technical success personnel, including hiring, organizational design, manager development, career growth, and high standards for technical and customer-facing excellence. Create a seamless

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role Sentry's Infrastructure Engineering team is what makes operating Sentry simple, safe, and seamless for every other engineering team in the company. They build the internal control platforms, configuration systems, traffic routing, and automation that let product engineers operate services safely at scale without needing deep infrastructure expertise themselves. As the Engineering Manager for Infrastructure Engineering, you'll lead a team of engineers building the tools that power Sentry's growth: internal admin and change management tools, configuration automation, and the routing layer that underlies Sentry's architecture. You'll be responsible for technical vision, team health, system reliability, and partnership with engineering teams across the company who depend on your team's tools every day. You'll work closely with leaders across Infrastructure, Platform, and Production Engineering to shape how Sentry scales its operational model as the company grows. In this role you will Lead a team of engineers building the internal control platforms that every engineering team at Sentry relies on to operate services safely. Drive the evolution of Infrastructure Engineering's platform, including configuration management, traffic routing and environment controls Own the team's technical direction, contributing to key decisions on API architecture, internal tooling design, and automation frameworks. Nurture and grow engineers at different levels, providing support through coaching, mentorship, and career development. Foster an inclusive, high-performing team culture focused on ownership, learning, and delivery. Partne

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role Sentry provides developer-first observability to over 4 million developers worldwide. The Events Analytics Platform (EAP) team is at the heart of that mission: it powers how all of Sentry's event data, such as errors, transactions, spans, profiles, replays, and metrics, is stored, queried, and analyzed. It also powers Sentry's latest AI push, Seer. The EAP team makes it possible for developers to efficiently search and debug across massive volumes of data, providing the context needed to understand and fix issues quickly. This team is also a cornerstone of Sentry's long-term strategy to become a context assembly and telemetry platform that unifies different signals so developers can see the complete picture. As an engineering manager on the EAP team, you will lead a group of engineers building and scaling one of Sentry's most critical data platforms. You will be responsible for driving architectural evolution, ensuring system stability, and mentoring a talented team. This is a highly visible leadership role with direct ties to Sentry's long-term product and platform strategy. What you'll do Grow and develop a team of engineers with high expectations for ownership and impact Set the technical and strategic direction for the team, balancing short-term stability with long-term architectural evolution Drive development of core EAP features, including support for complex analytical queries, dynamic routing logic across fidelity levels, storage and compute separation, and modern patterns for analytical storage Ensure EAP can support the workload demands of AI agents and MCP servers that unlock new AI capabilities fo

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir Foundry is an end-to-end platform for data-driven decision-making. We're transforming the way organizations securely integrate their data, so they can then build reliable, critical applications atop that unified foundation. Our customers use Foundry to perform rich analyses that drive core operations within their organizations. They can also build sophisticated, full-fledged programs, such as common operating pictures, alert-triaging inboxes, and resource allocation planning tools driven by rich-ML models. As a Senior Front End Software Engineer focused on application development in Foundry, you will be responsible for crafting the tools used by thousands of users to build the sophisticated applications that power their businesses. You will be architecting and developing interfaces, state management and access patterns to support data-intensive workflows that are both powerful and approachable. You may spend one day interviewing users to better understand their needs and identifying product gaps to improve. The next day, you might find yourself considering that customer context along with signal gathered from other customers in different industries, brainstorming approaches to handling intricate UX needs with your teammates. You’ll regularly be faced with sophisticated technical problems, requiring you to scope out the solution design and finding an incremental path to shipping the new features. As part of this, you will own APIs and schemas that power your frontend code, or work with other backend engineers in developing them together. We’re hiring engineers who are passionate about solving real-world problems and empowering both developers

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir Foundry is an end-to-end platform for data-driven decision-making. We're transforming the way organizations securely integrate their data, so they can then build reliable, critical applications atop that unified foundation. Our customers use Foundry to perform rich analyses that drive core operations within their organizations. They can also build sophisticated, full-fledged programs, such as common operating pictures, alert-triaging inboxes, and resource allocation planning tools driven by rich-ML models. As a Senior Front End Software Engineer focused on application development in Foundry, you will be responsible for crafting the tools used by thousands of users to build the sophisticated applications that power their businesses. You will be architecting and developing interfaces, state management and access patterns to support data-intensive workflows that are both powerful and approachable. You may spend one day interviewing users to better understand their needs and identifying product gaps to improve. The next day, you might find yourself considering that customer context along with signal gathered from other customers in different industries, brainstorming approaches to handling intricate UX needs with your teammates. You’ll regularly be faced with sophisticated technical problems, requiring you to scope out the solution design and finding an incremental path to shipping the new features. As part of this, you will own APIs and schemas that power your frontend code, or work with other backend engineers in developing them together. We’re hiring engineers who are passionate about solving real-world problems and empowering both developers

You will lead a small, hands-on engineering team building the secure, scalable Core Analytics Data Access Platform that accelerates Datadog’s Applied AI and analytics capabilities. The team owns the Data Access Platform — a unified interface that lets AI and analytics teams discover and self-serve production-ready datasets while abstracting underlying systems and embedding required legal and compliance guardrails. In this role you’ll own technical direction, contribute to design and code, and partner closely with Applied AI, Product Analytics, and internal platform teams to provide reliable datasets and APIs for model training and analysis. This role balances day-to-day engineering leadership with long-term platform planning. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead a Hands-On Engineering Team: Manage, mentor, and grow a small team of 2–4 data engineers (mix of senior and junior) across Paris and NYC, fostering technical excellence and career development. Own Technical Direction and Delivery: Define architecture, engineering priorities, and the team roadmap for the Data Access Platform, driving implementation of scalable, secure data pipelines and platform services. Contribute to Design and Code: Spend substantial time coding, reviewing, and shipping critical platform components to ensure performance, reliability, and operational excellence. Partner with Internal Stakeholders: Work closely with Applied AI, Internal Product Analytics, product managers, and platform teams to define data contracts, APIs, SLAs, observability, and curated analytical datasets. Ensure Data Security, Governance, and Reliability: Implement access controls, lineage, monitoring, and compliance guardrails to support safe model training and repeatable analytics workflows.

The mission of OrgStore is to provide an easy-to-use, fully-managed platform to store and search data. With Postgres as our cornerstone technology, we focus on transactional (OLTP) data use-cases while providing a custom data plane and a flexible administrative layer. Our users are the thousands of engineers representing hundreds of teams producing products at Datadog. As a platform infrastructure team, our goal is to accelerate product teams by helping them rapidly stand up new features and make step change improvements to their application's performance. Data storage is ubiquitous and the service we are providing is critical for Datadog as the business scales and expands its product offerings. As the Engineering Manager for the OrgStore Blueprint Team, you will lead a high-performing team of software engineers, guiding them in building and maintaining these mission-critical systems. Collaboration is key in this role, needing to work closely with other engineering, product, and support teams across Datadog. Your strategic vision will not only guide your team's day-to-day operations but also influence the long-term roadmap of support within Datadog. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Guide and mentor a diverse team of 4-8 software engineers, fostering their career growth while ensuring high team performance. Drive the technical roadmap in collaboration with your team, product managers, and support teams ensuring it aligns with company objectives and directly contributes to improving customer satisfaction. Engage strategically with complex technical problems and work with your team to produce well-defined and actionable plans. Be a core contributor and reviewer of code, lead design decisions, and participate i

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We are looking for inquisitive, well-rounded Android engineers to join our platform Engineering teams. Working closely with product managers, designers, and backend engineers, you’ll play an important role in enabling the newest technologies and experiences. You will build robust frameworks & features. You will empower both developers and Pinners alike. You’ll have the opportunity to find creative solutions to thought-provoking problems. Even better, because we covet the kind of courageous thinking that’s required in order for big bets and smart risks to pay off, you’ll be invited to create and drive new initiatives, seeing them from inception through to technical design, implementation, and release. What you’ll do: Support millions of users and enable colleagues by ensuring excellence in core pieces that are shared throughout the app

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We’re looking for an Engineering Manager to join the Developer Tools team at Figma. This team is building solutions targeting mainly frontend and full stack developers, helping them bring products from idea to production faster than ever. As a manager on the Developer tools team you will lead teams working across Dev Mode, MCP, Code Connect, and more. You’ll also be responsible for helping define the future of our developer offering, very likely helping incubate and lead new product development. Developer tools is a major initiative at Figma and is spearheaded from the London office. You’ll be working on one of the most exciting areas within Figma incorporating design thinking, the latest AI developments, and open source developer tooling. This is a full time role that can be held from our London hub or remotely in the UK. What you’ll do at Figma: Manage and support a team of product engineers focused on building and expanding Figma’s developer offerings, including Dev Mode, MCP, Code Connect, and more Partner closely with cross-functional stakeholders to coordinate work across product, design, engineering, and other functions Define strategy & roadmap for your team and execute on that roadmap with a high degree of autonomy, velocity, and craftsmanship Provide hands-on technical leadership to your teams and others that collaborate with your teams to ensure a cohesive product experience and the right technical abstractions Recruit, mentor, and retain high performing engineers (and help with o

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Engineering Manager on the FINT (Financial Intelligence) team within FinHub in the Platform group, you'll lead the engineers building the account and transaction history infrastructure that underpins every Coinbase product. FINT owns the universal account primitive, the real-time transaction history engine, and the internal developer experience platform for FinHub. You'll guide your team through a critical inflection point: re-architecting these foundational systems for the next decade of scale while enabling new financial products like sub-accounts, retirement accounts, and agentic trading experiences. What you'll do: Lead and grow a team of 6 engineers across multiple levels, coaching on technical excellence, career development, and organizational impact Drive the re-architecture of core account and history systems to support new product primitives and higher throughput demands at Coinbase's next stage of growth Own the Finhub Tools roadmap, building internal UIs, dashboards, and agentic workflows that accelerate engineering and operations teams across the company Shape architectural decisions across distributed systems, streaming pipelines, and full-stack tooling, fostering a culture of high-quality code and thorough design reviews Collaborate with product, finance, and engineering leadership to define and execute a quarterly roadmap, breaking complex infras

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, the Operator Tooling team plays a critical role as the Guardians of the Financial Ecosystem. We build intricate solutions to streamline our internal workflows, enabling over 8,000 human agents to make informed decisions about how different actors use our products—ensuring compliance with laws and Stripe policies. Our work tackles high-impact challenges, such as enabling efficient decision making and action on preventing illegal transactions (e.g., fraud, drugs, weapons, and terrorism financing), and other risks in the financial landscape—all with the goal of resolving issues quickly and correctly for our merchants and their clients. We operate across multiple products, with a tech stack that includes Ruby, React, GraphQL, and MongoDB, alongside essential tools like GitHub, Logscale, and Grafana. What you'll do Beyond technical excellence, we prioritize continuous growth and collaboration. Knowledge sharing sessions to expand your expertise Dedicated 1:1 mentorship to support your professional development Clear, measurable impact—your contributions will directly shape our ability to maintain a secure and compliant platform. And now, we're looking for a passionate manager to expand our remit even further and reshape how operations looks inside Stripe. Full ownership is the ultimate green flag for us, but here are some high-level expectations. Responsibilities Recruit, coach, and develop a team of exceptional engineers. Lead the deve

About the Team The ChatGPT Model Flywheel team unified goal is to transform model advancements into great ChatGPT user experiences through reliable serving, rapid experimentation, safe deployment, and continuous improvement. Team Focus Areas Model Experimentation: Enable rapid, safe model validation for ChatGPT and Codex products through experiment automation and lifecycle management. Model Deployment: Ensure safe, scalable deployment of model capabilities with robust rollout and operational tooling. Automate capacity management and incorporate platform-wide health monitors. Model Measurement: Build comprehensive evaluation and measurement systems for model quality, from user signals to launch scorecards. Improve end-to-end feedback loops for continual model improvement. Key Partnerships Collaborate cross-functionally with teams including Model Measurement DS, Research, Codex, Fleet, Inference, and API. In this role, you will: Elevate and consolidate ChatGPT’s harness, context management, and system prompt frameworks. Drive expansion and improvement of multi-tier model experiences. Support and scale self-serve experiment capabilities and automated guardrails. Lead model rollout automation, capacity management, and health monitoring. Shape end-to-end measurement systems (evals, grader signals, user feedback, etc.). You might thrive in this role if you have: Proven experience leading engineering teams in complex, cross-functional environments. Demonstrated success shipping production systems at scale (ideally for AI or large backend services). Deep understanding of model-driven product development, deployment lifecycle, and measurement tooling. Excellent communication and collaboration skills—experience interfacing directly with engineering, research, and product stakeholders. Prior involvement with large language models, distributed infrastructure, or experimentation platforms is a plus. Why Work With Us Tackle highly impactful technical challenges at the cutting edg

About the Team The GTM Data Science team partners with Go-to-Market, Technical Success, Product, Engineering, RevOps, and Strategic Finance to build the shared intelligence layer for OpenAI's B2B business. The team turns product usage, customer behavior, revenue, field activity, and customer feedback into rigorous insight products that help leaders and field teams understand where customers are succeeding, where adoption is blocked, and what actions will accelerate durable growth. We are building systems that make customer intelligence proactive: surfacing risk, expansion potential, product gaps, and repeatable playbooks before they show up as escalations or missed opportunities. About the Role As the Applied Data Science & Insights Lead for GTM Intelligence Solutions and Technical Success, you will be a hands-on technical leader responsible for shaping how OpenAI measures, understands, and improves customer adoption across our B2B products. You will build AI/ML-powered intelligence products that connect account health, product usage, customer lifecycle, support tier, qualitative sentiment, commercial context, and field actions into a practical operating system for GTM and Technical Success. This role will build the data science foundation for Technical Success: defining the metrics, models, operating insights, and decision systems that help the team scale customer adoption and expansion with rigor. You will also be expected to build and lead a small mighty team over time: setting direction, hiring and developing talent, creating operating cadences, and holding a high bar for technical rigor and business impact. You will lead the development of models, metrics, and decision systems that recommend what GTM and Technical Success teams should do next, explain why, and measure whether those interventions worked. Your work will help customers move from pilots to production, deepen usage across products, identify high-value use cases, reduce churn risk, and create a f