Technical Support Engineer Tier 3 Jobs

WHAT IS BOX? Box(NYSE: BOX)はインテリジェントコンテンツ管理（ICM）プラットフォームのリーディングカンパニーです。Boxのプラットフォームは、企業のコラボレーション促進や、コンテンツのライフサイクル全体の管理、重要なコンテンツの保護、そしてエンタープライズAIによるビジネスワークフローの変革を実現することを目指しています。2005年に米国で設立され、JLL、モルガン・スタンレーなどを含む大手グローバル企業や、日本では約22,000社および日経225の85%の企業の業務効率化を支援しています。 Boxは、カリフォルニア州レッドウッドシティーに本社を置き、米国、ヨーロッパ、アジアに拠点を持っています。株式会社Box Japanは2013年に設立された日本法人です。 Boxでは、重要なコンテンツを扱うプラットフォームをさらに推進し、お客様の働き方に大きな変革を提供する、またとない機会があります。コンテンツは私達の業務の中心にあります。契約書、請求書、社員情報、財務情報、製品仕様、マーケティング資産などの部署間に跨る重要なビジネス・プロセスに含まれる数十億ものファイルや情報が日々流れています。私達のミッションは、コンテンツ管理にインテリジェンスをもたらし、お客様がデジタル・トランスフォーメーションを実現するお手伝いをさせていただくことです。このAIと膨大な業務コンテンツの融合による、大規模な働き方の変革期に、そのビジネスの最前線に貢献することが、Boxではできます。 WHY BOX NEEDS YOU Box Japan Consulting Teamにおいて 技術の専門家として顧客の未来を変えるプロフェッショナル を求めています。 BoxのTechnology Consultingチームは今、転換点にあります。SSOやデータ移行といった実装業務をこなすだけでなく、 お客様の業務課題を深く理解し、Box × 外部ソリューション（Salesforce、ServiceNow、Databricks、Snowflakeなど）を組み合わせた高付加価値なソリューションを自ら構想・提案・実装できる人材 が必要です。 あなたには、複雑なエンタープライズ案件を自律的に推進し、Boxの技術的価値をお客様に届ける役割を担っていただきます。BoxAI、Cursor、Claude Code、ChatGPT Enterpriseなど最先端のAI環境をいち早く活用できる環境で、 技術の深掘りと発信 を通じて、Consulting組織全体の底上げしていただくことを期待しています。 WHAT YOU’LL DO 複雑な顧客課題の解決をリード： 複数部門にまたがる業務・技術課題を分析し、Box Platformおよび外部SaaS（Salesforce、ServiceNow、Databricks、Snowflakeなど）との連携を組み合わせた、創造的かつ実行可能なソリューションを設計・実装する テクノロジー領域の案件を主体的にリードする： SSO統合、データ移行（Shuttle）、Box内部データ調査・分析、カスタムアプリ開発（Platform）、QA対応など多様な案件において、プロジェクト全体の目標・設計・スコープ・成果物・スケジュール・リスクを定義し、完遂まで自律的に推進する 顧客折衝・要件定義のオーナーシップ： お客様のエグゼクティブから技術担当者まで多様なステークホルダーと向き合い、要件定義・各種報告・トラブル対応を主導する。技術的な懸念を解消しながら、Boxの活用拡大を支援する 技術トレンドの発信と社内ナレッジの牽引： BoxAI・RAG/Agentic RAG・AI Codingなど最新技術の動向を継続的にキャッチアップし、Box製品との組み合わせ事例を社内外に発信する。技術の深掘りを通じて、組織全体の技術レベルを引き上げる プロダクトへのフィードバックと社内改善： お客様の声をプロダクト部門へ届け、製品ロードマップへ影響を与える。また、社内改善ツールの開発や業務効率化プロジェクトを自ら立ち上げ、推進する Box ではコミュニティと対面でのコラボレーションを重要視しています。Box の社員（Boxers）は、少なくとも毎週3日間以上はオフィスで勤務することが求められます。選考プロセスの中で、リクルーターが働き方や企業文化についてさらに詳しくご説明します。 ＜主な開発環境＞ 言語：JavaScript/TypeScript、Java, C#, Python フレームワーク：Next.js, React.js, Vue.js プラットフォーム、その他：Vercel, Supabase, Heroku, Sal

About the Team At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) to benefit all of humanity. Our mission attracts the world’s top talent in science, engineering, and business to address one of the most ambitious challenges of our times. The Recruiting team is at the heart of this mission, tasked with identifying and hiring exceptional individuals who align with OpenAI's values and cultural ambitions. Our approach to recruitment aims to set the standard for excellence and innovation in the field, connecting outstanding candidates with opportunities to impact the future of AI. About the Role As a Senior Technical Sourcer at OpenAI, you will play a key role in identifying and engaging top-tier engineering talent across a broad range of technical domains. Your focus will be on sourcing exceptional software engineers and technical talent to help build world-class teams advancing our mission in AI research and deployment. In this role, you will: Lead sourcing strategies to identify and engage candidates across a variety of engineering disciplines, including software engineering, backend systems, product engineering, and related technical areas. Develop and maintain a strong pipeline of passive candidates through proactive outreach, research, and networking. Collaborate closely with hiring managers and technical leaders to deeply understand hiring needs and refine sourcing approaches accordingly. Leverage advanced sourcing techniques and tools to identify and attract exceptional talent. Represent OpenAI at industry events and conferences to promote our mission and connect with potential candidates. Maintain accurate and organized candidate data and metrics to inform sourcing strategies and decision-making. You might thrive in this role if you have: 5+ years of experience in technical sourcing, with a focus on engineering or technical roles. A proven track record of successfully sourcing candidates across a range of software engineering and

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role Shipping great software is only half the battle. Getting it to the right customers, at the right time, in the right way, is where the real complexity lives. We're looking for a Senior Technical Program Manager to own the end of the EPD pipeline: the moment a feature is built to the moment it's successfully in customers' hands. This person will define what "good" looks like for product launches at Sentry, building the frameworks, playbooks, and operating rhythms that make every release more intentional, more coordinated, and more confident than the last. The foundation is there. Features ship. But the connective tissue between Engineering, Product, Legal, Marketing, go-to-market (GTM), and Sales needs someone who can see the whole system, diagnose what's broken, and build something durable. That's this role. If you're energized by ambiguity, love designing operating models, and want real ownership over a function that touches every team in the company, this is a rare opportunity to define the craft at a company that takes software quality seriously. What You'll Do Define the Launch Standard: Establish what a great product launch looks like at Sentry: the gates, the playbooks, the decision rights, and the rituals. You're not inheriting a fixed process; you're authoring it. Own Feature Flag & Cohort Strategy: Bring intentionality to how Sentry uses early access programs, beta cohorts, and staged rollouts. Make sure the right customers get the right features at the right time, and that we're learning from every rollout. Orchestrate Cross-Functional Readiness: Be the central coordinator who ensures Engineering,

As a Staff Technical Program Manager for Powertrain and Thermal, you will serve as the Program Lead for our Powertrain & Thermal team. You will provide the overarching technical direction and leadership required to guide the vehicle program from concept through production across Powertrain and Thermal domains. In this position, you will bridge the gap between high-level program milestones and deep technical execution. You are responsible for balancing performance attributes, cost, quality, and manufacturability while coordinating engineering execution across our internal team and external partners. In this role, you will: Serve as the program and technical lead for the vehicle program across powertrain and thermal system design components, such as high voltage batteries, high voltage systems, component cooling systems, and cabin climate systems, while collaborating with internal engineers and external supplier design teams to ensure cohesive engineering execution. Oversee BOM integrity, approve critical build processes, and drive quality and cost engineering initiatives throughout the supply chain for your major assemblies. Develop program schedules and partner with suppliers, quality, procurement, service, manufacturing, and engineering teams to drive complex open issues to closure and ensure on-time delivery. Identify and communicate program progress, engineering challenges, and technical risks while proactively developing and leading strategic mitigation plans across the organization. Lead the root-cause analysis and tracking of critical build and design issues impacting vehicle performance, quality, and production readiness to drive long-term engineering solutions. Influence system designs to optimize performance, cost, quality, manufacturability, and serviceability by leading top-level design reviews, DFMEAs, validation programs, and manufacturing mock-builds. Qualifications B.S. or M.S. in Mechanica

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team. As the Senior Technical Program Manager (TPM) for Vehicle Attributes, you will be the operational engine and technical coordinator behind vehicle attribute development (NVH, sound and voice, ride and handling, etc.). Partnering with a world-class team of robotics, controls, and vehicle engineers, you won’t just track status — you will anticipate risks, engineer frameworks that optimize development velocity, and bridge the gap between complex engineering and executive strategy. In this role you will: Own the end-to-end delivery of critical vehicle attribute milestones, proactively clearing technical bottlenecks to keep programs on track. Partner with attribute and test leads to surface local risks (e.g., vehicle downtime, hardware shortages) and architect immediate recovery plans. Design and maintain lightweight JIRA workflows, sprint cadences, and reporting rituals that maximize engineering focus and minimize admin debt. <li style="font-s

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Technical Recruiting team partners with Engineering, Security, Data, and other technical orgs to build the teams behind Robinhood’s products and infrastructure. We work closely with hiring leaders to plan hiring, build strong pipelines, and deliver a high-quality, consistent candidate experience. We care about clear communication, strong partnerships, and continuously improving how we hire. As a Technical Recruiter, you’ll own full-cycle recruiting across a range of technical roles. You’ll partner with hiring managers and senior leaders in Engineering to define what great looks like, develop effective sourcing strategies, and drive consistent pipeline activity. You’ll collaborate closely with peers to share insights, improve workflows, and keep hiring moving efficiently. Th

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit has a flexible workforce! If you happen to live close to one of our physical office locations our doors are open for you to come into the office as often as you'd like. Don't live near one of our offices? No worries: You can apply to work remotely in any country in which we have a physical presence. We are looking for an experienced Technical Program Manager to join our Ads TPM team within the Tech PMO (Technical Program Management Office), supporting the Ads Product & Engineering organization. As a TPM, you will lead your team in driving cross-functional initiatives that span multiple technical teams. In this role, you’ll own and drive technical programs in the Ads Monetization engineering space, many of which will require you to work cross-functionally across multiple engineering teams at Reddit. You’ll partner with engineering leaders across the company to evaluate prioritization, tradeoffs and risks related to the programs you own. Who we are: The Technical Program Management Office (Tech PMO) exists to accelerate , scale , and empower all teams at Reddit to do their best work and advance our company’s mission. We operate from within the office of the CTO, maximizing our ability to galvanize and drive technical programs and solutions to solve company-wide problems. We drive operational excellence within the organizations we partner with and our reach extends across the entire company. At Reddit, Technical Program Managers use technical judgment to define and drive large programs across multipl

As a Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to deliver Observability features and platform capabilities for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin for our hybrid working model. The right candidate for this role will be: Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs Experienced with 5 years of Software development background, with Cloud storage and compute products Experience with Service Oriented Architecture and Cloud Infrastructure Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps Skilled at communicating across a diverse set of engineers and stakeholders Hyper-organized and capable of coordinating across multiple independent work streams and organizations A role model for effective execution practices, driven by an attuned sense of priority and urgency Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture Trained in working with project tracking software (e.g. Jira, Rally, MS Project) Familiar with MongoDB or a comparable technology Interested in business automation work such as scripting in Python, Google Apps Script and Slack. Position Expectations: Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery Recognize patterns in a sea of information and take action accordingly Design, maintain, and improve the processes and tools that power program delivery Build strategic partnerships with Product and Engineering stakeholders Expand knowledge into new domains as called upon Act as a me

Generative AI Architect Location: Charlotte, NC | Practice Area: Technology & Engineering | Type: Permanent Shape the architecture of enterprise-scale generative AI solutions at the forefront of innovation The Role As part of Capco’s Technology Delivery Team, you will apply deep expertise in architecture, AI, and modern engineering practices to design and deliver next-generation solutions. As a Generative AI Architect, you will lead the definition and implementation of scalable, secure, and enterprise-grade AI systems, guiding projects from concept through to production while aligning technology with strategic business goals. What You’ll Do Define and deliver enterprise-wide architecture for generative AI and agentic systems aligned to business objectives Design scalable, modular solution patterns and integrate foundation models into enterprise environments Architect and implement agentic AI systems, including workflows, orchestration, and system integrations Establish robust cloud-native infrastructure and MLOps pipelines for deployment, monitoring, and lifecycle management Collaborate across teams, mentor colleagues, and contribute to innovation and thought leadership in AI What We’re Looking For Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field 10+ years of experience in software architecture, including hands-on work with AI/ML systems Strong expertise in generative AI, foundation models, and agentic AI frameworks Proficiency in Python and experience with leading AI/ML frameworks and cloud platforms (AWS, Azure, or GCP) Proven ability to communicate complex technical concepts and influence technical decision-making WIllingness to work in our office 3 days/week Bonus Points For Experience with prompt engineering and advanced RAG-based architectures Familiarity with vector databases and unstructured data processing techniques Experience implementing MLOps frameworks and production-grade AI systems Exposure to containerized and distrib

Generative AI Architect Location: New York, NY & Orlando, FL | Practice Area: Technology & Engineering | Type: Permanent Shape the architecture of enterprise-scale generative AI solutions at the forefront of innovation The Role As part of Capco’s Technology Delivery Team, you will apply deep expertise in architecture, AI, and modern engineering practices to design and deliver next-generation solutions. As a Generative AI Architect, you will lead the definition and implementation of scalable, secure, and enterprise-grade AI systems, guiding projects from concept through to production while aligning technology with strategic business goals. What You’ll Do Define and deliver enterprise-wide architecture for generative AI and agentic systems aligned to business objectives Design scalable, modular solution patterns and integrate foundation models into enterprise environments Architect and implement agentic AI systems, including workflows, orchestration, and system integrations Establish robust cloud-native infrastructure and MLOps pipelines for deployment, monitoring, and lifecycle management Collaborate across teams, mentor colleagues, and contribute to innovation and thought leadership in AI What We’re Looking For Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field 10+ years of experience in software architecture, including hands-on work with AI/ML systems Strong expertise in generative AI, foundation models, and agentic AI frameworks Proficiency in Python and experience with leading AI/ML frameworks and cloud platforms (AWS, Azure, or GCP) Proven ability to communicate complex technical concepts and influence technical decision-making WIllingness to work in our office 3 days/week Bonus Points For Experience with prompt engineering and advanced RAG-based architectures Familiarity with vector databases and unstructured data processing techniques Experience implementing MLOps frameworks and production-grade AI systems Exposure to c