Technical Support Expert 2 Jobs

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Who You Are The AI Implementation Engineer owns the technical delivery and stabilization of Ema's agentic AI solutions in customer environments — from commitment through production rollout and steady state. This is a hands-on, post-sales, customer-facing engineering role: you build, you deliver, and you are the technical anchor the customer leans on. You are equally comfortable writing production code, debugging an integration the night before a go-live, walking a customer's VP of Operations through an architecture decision and translating a messy business problem into a feasible agentic workflow. You thrive in ambiguity, make abstract problems concrete, and reduce chaos rather than amplify it when things go wrong. You'll work closely with Value Engineering, Product, Engineering, Infrastructure, and the customer's IT and business teams to prove that agentic AI can be implemented responsibly — not heroically. What You'll Work On End-to-End AI Delivery Ownership Own technical delivery from design alignment through production rollout and Stabilization Configure, extend, and integrate Ema's agentic AI platform to meet customer requirements Ensure solutions align with Ema's agentic arch

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. In this role, you will: Collaborate with the sales leadership to understand customer requirements and enable technical solutions deployment based on customer needs. Develop an in-depth understanding of Ema’s technology and underlying architectures Deliver compelling product demonstrations tailored to the specific needs of potential customers, showcasing key features and benefits. Work closely with customers to execute successful PoCs, demonstrating the feasibility and value of Ema in their environment. Position yourself as a Trusted Advisor to key customer stakeholders with a focus on achieving their desired Business Outcomes. Collaborate with customers to design and architect solutions that align with their business goals, ensuring seamless integration with existing systems. Drive project teams towards common goals of accelerating the adoption of Ema’s solutions. Demonstrate and communicate the value of Ema’s solution throughout the engagement, from demo to proof of concept to running workshops, design sessions and implementation with customers and stakeholders. Help take Ema’s solution from POC to production. Understand customers cloud/on-prem environment and their unique needs f

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. In this role, you will: Collaborate with the sales leadership to understand customer requirements and enable technical solutions deployment based on customer needs. Develop an in-depth understanding of Ema’s technology and underlying architectures Deliver compelling product demonstrations tailored to the specific needs of potential customers, showcasing key features and benefits. Work closely with customers to execute successful PoCs, demonstrating the feasibility and value of Ema in their environment. Position yourself as a Trusted Advisor to key customer stakeholders with a focus on achieving their desired Business Outcomes. Collaborate with customers to design and architect solutions that align with their business goals, ensuring seamless integration with existing systems. Drive project teams towards common goals of accelerating the adoption of Ema’s solutions. Demonstrate and communicate the value of Ema’s solution throughout the engagement, from demo to proof of concept to running workshops, design sessions and implementation with customers and stakeholders. Help take Ema’s solution from POC to production. Understand customers cloud/on-prem environment and their unique needs f

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. In this role, you will: Collaborate with the sales leadership to understand customer requirements and enable technical solutions deployment based on customer needs. Develop an in-depth understanding of Ema’s technology and underlying architectures Deliver compelling product demonstrations tailored to the specific needs of potential customers, showcasing key features and benefits. Work closely with customers to execute successful PoCs, demonstrating the feasibility and value of Ema in their environment. Position yourself as a Trusted Advisor to key customer stakeholders with a focus on achieving their desired Business Outcomes. Collaborate with customers to design and architect solutions that align with their business goals, ensuring seamless integration with existing systems. Drive project teams towards common goals of accelerating the adoption of Ema’s solutions. Demonstrate and communicate the value of Ema’s solution throughout the engagement, from demo to proof of concept to running workshops, design sessions and implementation with customers and stakeholders. Help take Ema’s solution from POC to production. Understand customers cloud/on-prem environment and their unique needs f

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About Snowflake Founded by industry experts and backed by strategic investors, our disruptive built-for-the-cloud architecture was designed to push the limitations of conventional data warehousing. Our teams breed ambition, challenge ordinary thinking, push the pace of innovation, and work hard to provide our customers with the best experience possible. As an Enterprise Product Manager, your key role will be to optimize and strategically evolve Workday Finance Order to Cash (OTC) IT Systems at Snowflake. You will bridge diverse business stakeholders and skilled development teams, translating complex business requirements into precise, actionable functional specifications for technical implementations. This role offers a unique opportunity to contribute to the entire solution lifecycle for critical OTC systems, from design to deployment. Your expertise will directly impact the efficiency, scalability, and accuracy of Snowflake's revenue-generating processes, ensuring a robust OTC ecosystem. What you will be doing As a Staff Enterprise Product Manager, you will independently contribute to and lead the following areas: Process Optimization: Optimize and strategically evolve Workday Finance Order to Cash (OTC) systems, bridging business needs with technical solutions. Operation

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Incident Manager Snowflake’s Incident Management team is expanding. We’re looking for a Senior Incident Manager to help us deliver outstanding service to our customers in their most critical moments — when a major incident is impacting their business and they need a calm, decisive partner driving toward resolution. As a Senior Incident Manager, you thrive in a high-performing, fast-paced environment and bring a high degree of tact, patience, and composure under pressure. You are results-oriented, using data and metrics to make sound operational and tactical decisions while a major incident is unfolding. You lead with a positive outlook and a high degree of integrity, accountability, attention to detail, and strong planning and execution skills. A thorough understanding of how technical issues translate into customer and business impact is essential. This is a fixed overnight shift role: 3:00 PM – 11:00 PM Pacific Time. We’re looking for someone who is committed to working these hours long-term. In addition to the shift, you’ll participate in a weekend on-call rotation (currently about one weekend every few months, subject to change). There is no additional weekday off-hours on-call expectation. You Will Lead the response to critical, customer-impacting major incident

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring a Vice President, SE - Majors to lead the Solution Engineering organization that partners with our Majors accounts, some of the largest and most strategic enterprises in our portfolio. This leader owns the technical win across the Majors segment, building and scaling a world-class SE team that turns complex data and AI challenges into measurable customer outcomes on the Snowflake AI Data Cloud. It is a chance to shape how our most important customers adopt agentic and generative AI, and to influence product direction at the highest levels of the company. AS A VICE PRESIDENT, SE - MAJORS AT SNOWFLAKE, YOU WILL: Lead, hire, and develop a multi-layer Solution Engineering organization supporting Majors accounts, including SE directors, managers, and principal-level individual contributors Own the technical strategy for the Majors segment, aligning SE resources to revenue goals in close partnership with Sales leadership on the largest enterprise opportunities Set the vision for how Majors custome

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. We’re at the forefront of the data revolution, committed to building the world’s greatest data and applications platform. Our ‘get it done’ culture allows everyone at Snowflake to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration. Snowflake partners, from System Integrators (SI), Cloud Service Providers (CSP) and Technology Partners (ISV) are an integral part of Snowflake business to help customers unlock Power of Snowflake AI Data Cloud. We are seeking a highly motivated and proactive individual to drive the technical growth in this Partner ecosystem. This role demands a technical expert capable of driving success by aligning with key programs and significantly enhancing partner knowledge of crucial product features. The candidate must effectively present to both technical and executive audiences, utilising methods from whiteboarding to presentations and demonstrations, to cultivating strong mind share among Snowflake Partn

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Partner Solution Engineer who is accustomed to working with Partners and Systems Integrators. In this role, you will work directly with our consulting & SI partners, enabling them on key platform features and their business benefits and helping them to grow their Snowflake services business and shape their go-to-market. As a Snowflake Partner Solution Engineer, you must share our passion for innovating through the AI Data Cloud, thrive in a dynamic environment, and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and inspiring technical audiences. IN THIS ROLE YOU WILL GET TO: Present Snowflake technology and vision to decision makers and technical contributors at partners, prospects and customers Work hands-on with partners and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle Build technical champions within our partners and grow the local Snowflake technical community Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them. Collaborate with Product

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Staff Software Engineer, Product Security for our Security Foundations team. Product security sits at the center of the trust customers place in the Snowflake platform, and this role owns the hard technical problems that keep that trust intact. You will drive security architecture and secure-by-design practices across engineering teams, shaping how new products are built rather than reviewing them after the fact. AS A STAFF SOFTWARE ENGINEER, PRODUCT SECURITY AT SNOWFLAKE, YOU WILL: Set the technical direction for product security across multiple engineering teams, influencing architecture decisions before code is written Design and build security-critical services, frameworks, and controls that other engineering teams adopt as defaults Lead threat modeling and security design reviews for the platform's most complex and high-risk systems Partner with product and engineering leaders to embed secure-by-design principles into the development lifecycle Investigate and drive resolution of the highest-severity security issues, then eliminate the underlying class of problem, not just the instance Mentor senior and mid-level engineers, raising the security engineering bar across the organization Own initiatives end to end, from problem framing and scoping through de

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. We’re at the forefront of the data revolution, committed to building the world’s greatest data and applications platform. Our ‘get it done’ culture allows everyone at Snowflake to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration. Snowflake partners, from System Integrators (SI), Cloud Service Providers (CSP) and Technology Partners (ISV) are an integral part of Snowflake business to help customers unlock Power of Snowflake AI Data Cloud. We are seeking a highly motivated and proactive individual to drive the technical growth in this Partner ecosystem. This role demands a technical expert capable of driving success by aligning with key programs and significantly enhancing partner knowledge of crucial product features. The candidate must effectively present to both technical and executive audiences, utilising methods from whiteboarding to presentations and demonstrations, to cultivating strong mind share among Snowflake Partn

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Our Data Analytics and AI org (DAA) is actively seeking a Staff Analyst, GTM Analytics to contribute to building our framework to monitor health of business through metrics analysis. Examples of deliverables include building new assets, QBR, performance and ROI analysis and deep dive. You'll be part of a global team transforming GTM data into actionable intelligence, driving real-time ROI optimization across international markets. This role combines technical expertise with strategic leadership to deliver impactful insights that directly influence our go-to-market strategy and business growth. Working with stakeholders in EMEA, you'll champion data-driven decision making and advance our mission of revolutionizing B2B GTM analytics practices. IN THIS ROLE YOU WILL: Be a Strategic Partner to Leadership: Partner with GTM executives to align analytics initiatives with global business objectives — driving QBRs, shaping investment decisions, and proactively surfacing insights that move the business, not just inform it. Turn Data into Business Outcomes: Go beyond reporting to influence pipeline generation, conversion optimization, and campaign ROI — presenting complex analytical findings to executive stakeholders with clarity and impact. You measure success by decisions changed, n

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is building the world's best AI data platform — and Interactive Analytics is one of our foundational bets in that vision. We aim to deliver the fastest analytical query engine in the world and make it delightfully easy to use, seamlessly integrated into the Snowflake data platform. Designed for high-concurrency, low-latency query workloads, Interactive Analytics powers the AI agents, BI dashboards, and real-time data applications that the world's most demanding data organizations depend on. As the Product Manager for Interactive Analytics, you will set the bar for what "fast" means for Snowflake and for the data analytics industry — and then you'll build it. This role sits at the intersection of deep database technology and high-stakes product strategy, in a market where the customers are vocal, competition is real, and the opportunity is enormous. AS A SENIOR PRODUCT MANAGER AT SNOWFLAKE, YOU WILL : Build and champion a product roadmap for a differentiated Interactive Analytics experience that wins customers and workloads in one of the most competitive segments of the data analytics industry Partner closely with customers to make them successful — understanding their workloads at a technical level, solving their hardest problems, and turning them into vocal advoc

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the role The App Runtime team is building a platform that lets every Snowflake user go from an idea to a live, deployed web application (Node.js first) in minutes. We own the end-to-end experience of building and running apps, from Cortex AI-assisted development to deployment in a secure, scalable infrastructure. Apps built on the platform inherit Snowflake's security, governance, lineage, and access controls by default. See Deploy Faster with Snowflake Apps . As a Senior Full Stack Engineer, you will drive initiatives that span our product areas and tech stack. It’s a high-impact role - you will work on an early-stage, public-preview product. Your work will directly shape the product experience developers rely on. This role requires a unique combination of deep hands-on expertise with web frameworks, great UX design instincts, customer obsession and collaboration with backend teams. Responsibilities Build the AI-assisted, agentic development experiences that power App Runtime, spanning the full tech stack - React, Go, Python, and Java Stay deeply hands-on by authoring technical and design specs that consider the system holistically (frontend and backend) and implementing critical code Partner directly with customers, i.e. developers building Snowflake Apps, translati

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Services Solutions Manager (SSM) is a fully qualified professional responsible for managing complex engagements. This role focuses on the strategic transition of customers from purchasing "hours" to achieving "defined impact" and business value. You will act as a consultative challenger, ensuring that every Statement of Work (SOW) is a rigorous, milestone-driven roadmap linked to specific business outcomes. WHY THIS ROLE? Complex Problem Solving: Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Strategic Impact: Own the services lifecycle for high-stakes, complex engagements, ensuring technical discovery is grounded in core product capabilities. Operational Leadership: Implement formal Scope Governance and maintain practice margin health through meticulous SFDC rigor. WHAT YOU’LL DO: Consultative Challenger: Provide the confidence to challenge unrealistic customer requests and offer strategic trade-off options to protect project health and customer success. Scope Governance: Lead deep technical discovery pre-signature and implement formal, auditable change management processes for all scope modifications. Commercial Data Integrity: Own the accuracy of bookings forecasts and financial milestones in SFDC, ensuring the c