Technology Account Management Manager Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Customer Support Supervisor on the Customer Experience team, you'll lead a team of support agents delivering seamless service to Coinbase's global customer base across phone, messaging, and email channels. You'll own your team's performance against key operational metrics, including contacts handled, first contact resolution, and quality scores, while partnering with Workforce Management, Quality, and Training to continuously raise the bar. This role is based in Manila, Philippines and requires shift flexibility for 24/7 coverage. What you'll do: Own end-to-end team performance across SLAs, productivity, quality scores, and first contact resolution targets for your line of business Lead coaching and development for a team of customer support agents, using data from Maestro QA, Looker, and Salesforce to identify gaps and drive improvement Partner cross-functionally with Program, Quality, Training, and Workforce Management teams to streamline workflows and optimize scheduling adherence Drive operational initiatives that improve customer experience metrics and reduce friction across support channels Execute performance management processes including documentation, corrective action, and compliance follow-through Required Skills and Experience: 6+ years in customer support, financial services, or technology operations with at least 3 years directly managing frontlin

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu We are looking for a seasoned Oracle Fusion ERP Technical Analyst to join our Financial Systems team and accelerate a portfolio of Order-to-Cash (O2C), Record-to-Report (R2R) and Procure to Pay (P2P) transformation initiatives. In this role you will own the design, development, and delivery of custom reports, data integration interfaces, document templates, and REST/SOAP API solutions within Oracle Fusion Cloud — enabling finance and cross-functional stakeholders to operate with greater speed and accuracy. The Financial Systems team owns the technology backbone for Instacart's finance operations, managing Oracle Fusion, Zip, Billing Platform, OIC, HighRadius, Workiva, and FloQast. We partner closely with Finance, Platform Engineering, and the CTO organization to drive transformation initiatives that scale with the business. You'l

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu We are looking for a seasoned Oracle Fusion ERP Technical Analyst to join our Financial Systems team and accelerate a portfolio of Order-to-Cash (O2C), Record-to-Report (R2R) and Procure to Pay (P2P) transformation initiatives. In this role you will own the design, development, and delivery of custom reports, data integration interfaces, document templates, and REST/SOAP API solutions within Oracle Fusion Cloud — enabling finance and cross-functional stakeholders to operate with greater speed and accuracy. The Financial Systems team owns the technology backbone for Instacart's finance operations, managing Oracle Fusion, Zip, Billing Platform, OIC, HighRadius, Workiva, and FloQast. We partner closely with Finance, Platform Engineering, and the CTO organization to drive transformation initiatives that scale with the business. You'l

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Responsibilities Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 6+ years of hands-on software development experience. Strong foundation in Java and API technologies. Genuine interest in specializing in mainframe/legacy systems technology as a long-term career direction. Core Technical Skills – Java, APIs & Modern Stack Working knowledge of Java, used for the Sola IDE and one of the Sola runtime implementations. Experience with RESTful and SOAP web services, including how they're designed, secured, and exposed from backend systems. Familiarity or hands-on experience with API management gateways (e.g., Akana, Apigee, MuleSoft, Kong, or similar) — Sola's core purpose is exposing mainframe assets as governed, gateway-managed APIs. Working knowledge of JavaScript, used extensively within the Sola IDE. Experience with SQL/NoSQL databases, including DB2, Oracle, MS SQL, and/or MySQL. Working knowledge of CI/CD tools and pipelines. Requirement Mainframe & Legacy Systems – Growth Track (Mentorship & Training Provided) These skills will be

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. As a Senior Software Engineer, Data on the Mapping team, you will collaborate with our world-class team of engineers, product managers, and scientists to grow and improve the quality of recommended routes and accuracy of our travel time estimations. You will lead the architecture and long-term technical direction of our offline experimentation tooling and route simulation services — the systems that let Lyft test routing changes safely before they reach production. You'll also build scalable data pipelines for experimentation, analytics, and machine learning models, along with the data governance and observability systems that keep them trustworthy. Your work will enable integration with partner teams and allow stakeholders across Engineering, Data Science, and Product to make data-informed decisions that directly impact Lyft’s growth and profitability. Our technology stack is based on the latest technologies such as AWS, Databricks, Kubernetes and Airflow. You will work with incredibly passionate and talented colleagues from software engineering, machine learning and data science on projects that directly impact millions of riders and drivers. Responsibilities Own core data pipelines end-to-end, building deep subject matter expertise in the systems you manage and defining/managing SLAs for pipelines, services, and datasets to ensure reliability at scale Serve as the technical owner and architectural lead for our offline experimentation platform and route simulation services, setting technical direction, evaluating trade-offs, and ensuring the systems scale with Lyft's routing and mapping ambitions Continuously evolve data models and schemas to meet business and engineering requirements Develop AI tools that support self-service management of data pipelines (ETL) and schema evolution, and perform han

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The BizTech team at Airbnb is crucial to the company's operations, handling critical data related to compliance with Tax, Payments, and Legal regulations. We also manage application data for tools such as CRM, Jira, and Workday, which are essential for Airbnb’s business. Joining this team means working with cross-functional stakeholders, designing scalable solutions, and contributing to a world-class data engineering environment with an emphasis on quality, scalability, and robust engineering practices. The Difference You Will Make: We are looking for a hands-on expert to provide technical leadership in addressing BizTech’s diverse data engineering needs and driving long-term strategies and best practices. This key leadership role requires strong collaboration and influence across teams. You'll play a crucial role in understanding business needs, identifying the right data sources, designing efficient data models, and building reliable, scalable data pipelines. As technology continues to evolve, you'll help shape and maintain significant parts of BizTech’s critical data ecosystem. Your contributions will not only address complex business challenges but also help refine and advance Airbnb’s Data Engineering Paved Path, benefiting the entire data community at Airbnb. We believe in solving problems and contributing back to our data community to continuously improve. A Typical Day /Responsibilities: Lead the design, implementation, and testing of data systems, from architecture to production. Build batch and real-time data systems that support business needs and critical products. Ensur

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Provides strategic leadership to deliver exceptional customer experiences by guiding a high‑performing service team and fostering a culture of accountability, quality, and continuous improvement. Leverages extensive experience within pharmacy service operations and frontline customer support to shape and execute effective service strategies. Oversees daily performance, advises team members on achieving and exceeding goals, and conducts analysis of call recordings, customer feedback, and service metrics to identify improvement opportunities. Partners with management on hiring, training, and coaching initiatives that build departmental capability, while personally mentoring less experienced staff on customer service procedures, communication techniques, and sales approaches. Designs and coordinates comprehensive training programs to enhance product knowledge which includes PBM, problem‑solving abilities, and conflict‑resolution skills. Leads cross‑functional collaboration across sales, operations, and marketing to ensure a seamless and consistent customer journey and educates teams on integrating technology solutions that elevate service processes. Applies a customer‑centric mindset and solutions‑driven leadership to drive service quality, operational efficiency, customer loyalty, and overall organizational success. This role will be hybrid in our Hartford office, lo

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This is a full-time weekend evening position, 40 hours per week, with a schedule that includes three weekdays and every Saturday and Sunday. The shift is 2:30 p.m. to 11:00 p.m. Ideal candidates will hold a current, unrestricted license in CT, GA, NC, ND, NJ, NY, PA, SC, SD, VA, WI, WV. If hired, candidates must be willing and able to obtain additional licensure as needed. The Minute Clinic Virtual Care Nurse Practitioner (Provider) delivers patient care services through a remote technology platform. You will work in collaboration with a dedicated team of professionals as you independently provide holistic, evidenced based care inclusive of accurate assessment, diagnosis, treatment, management of health problems, health counseling, and disposition planning for our patients ranging in age 18 months and above. WORKING ENVIRONMENT: Dedicated virtual care providers must meet minimum requirements for remote care delivery, including: broadband connectivity, a quiet setting with a neutral background to conduct visits from, and the ability to uphold patient privacy per CVSH guidelines. Ability to hardwire into connection preferred. While performing the duties of the job, the employee is regularly required to interact with customers in a remote manner, site, write, operate the computer and phone, speak intelligibly, and hear patient responses.

Senior React Native Mobile and Full Stack Developer Description - We are seeking a highly skilled Senior React Native Mobile and Full Stack Developer to design, develop, and maintain secure, scalable, enterprise-grade mobile applications for iOS and Android , as well as the cloud services and APIs that support them. The ideal candidate brings extensive experience building production-ready cross-platform mobile applications with React Native , combined with strong backend and cloud development expertise using object-oriented programming languages such as C#, Java, Python, or Go to deliver secure, end-to-end solutions. This role requires deep expertise in mobile authentication , secure storage , offline-first architecture , data synchronization , push notifications , GPS/location services , and mobile security best practices , as well as experience designing and developing RESTful APIs , integrating with cloud platforms such as Microsoft Azure, or AWS , and building scalable backend services. You will work closely with Product Managers, UX Designers, Security Architects, Backend Engineers, and QA teams to deliver high-quality, mission-critical mobile solutions used by enterprise customers worldwide. The ideal candidate is a hands-on specialist who is passionate about building high-quality software, driving architectural decisions, mentoring engineers, and delivering reliable, secure, and performant mobile experiences across the full technology stack. Key Responsibilities Design, develop, and maintain secure, scalable, and high-performance cross-platform mobile applications using React Native for both iOS and Android . Design, develop, and maintain backend APIs , cloud services, and supporting infrastructure that

Work Flexibility: Hybrid or Onsite Stryker is hiring a Senior Quality Engineer to join our Neurovascular division. This is a hybrid r ole based in Fremont, CA . As the Senior Design Quality Engineer , you will be actively involved in Product Risk Management, Post Market Surveillance, Design Control and Product Quality Improvement. You will be involved in a fast-paced mix of short design change efforts and will be responsible for product risk management and adherence to design control requirements throughout the product lifecycle. You will be responsible for ensuring that post market data and feedback is channeled into the risk management system throughout the product lifecycle. You will make regular use of problem-solving tools and statistical analysis to analyze and trend data and provide quality input into technical investigations, perform test method development and validation, design verification, risk assessment and design reviews. You will be responsible for supporting product testing and failure analysis, writing protocols and reports, creating and maintaining risk files and assessing the impact of necessary changes to our products. You will lead initiatives to increase sales and improve the customer experience of our devices. Neurovascular (NV) products push the boundaries of technology to meet ever increasing product performance requirements, making the goal of assessing and demonstrating, safety, performance and compliance an exciting challenge. What You Will Do Develop qualification plans, protocols, and reports for new products, existing products, components, and subassemblies. Execute product testing, inspection, verification, and validation activities to suppor

Work Flexibility: Hybrid Position Summary We are looking for a hands-on technical leader who thrives as a true player-coach who is as comfortable solving a difficult technical problem as they are developing the people around them. As Associate R&D Manager for Stryker Foot & Ankle in Ireland, you will help grow a high-performing R&D team focused on designing and delivering innovative orthopedic solutions for surgeons and patients around the world. This role calls for someone with strong mechanical engineering depth, sound product development judgment, and the leadership presence to coach engineers, influence cross-functional partners, and drive projects forward with purpose. You will join a business with a deep commitment to Foot & Ankle innovation, a broad portfolio of advanced medical technologies, and a mission to make healthcare better. If you are passionate about building products, building people, and building something that matters, we want to meet you. What you will do: Technical Responsibilities Lead technical team members in research, design, development, modification and evaluation of modules, assemblies, or subsystems. Apply and mentor others on advanced engineering theories, principles, and concepts. Translate user needs to design inputs/specifications and produce complex system level designs independently. Conduct, design, and select advanced prototyping and testing. Mentor and influence in correction of complex product design issues. Conduct technology exploration and influence application in the business. Develop invention disclosures, patents or trade secrets. Technical / Managerial Responsibilities Execute a robust talent offense by attracting, develo

NVIDIA has continuously reinvented itself. Our invention of the GPU sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. Today, research in artificial intelligence is booming worldwide, which calls for highly scalable and massively parallel computation horsepower that NVIDIA GPUs excel. NVIDIA is a “learning machine” that constantly evolves by adapting to new opportunities that are hard to solve, that only we can address, and that matter to the world. This is our life’s work , to amplify human creativity and intelligence. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join our diverse team and see how you can make a lasting impact on the world! As a Formal Verification Engineer at NVIDIA, you will be responsible for formally verifying complex designs. NVIDIA has developed a strong functional formal verification methodology that not only enables hardware design and verification engineers to use lightweight FV tools and techniques successfully but also allows FV engineers to use advanced property proving techniques on complex and/or critical RTL logic. The job involves very close interaction with the design team, architecture team, with other validation teams, and with NVIDIA's internal FV R&D group that develops functional verification tools using formal verification technology. What you'll be doing: You will help decide on the best applications of formal verification techniques to various parts of the design. Review functional and micro-architectural specifications, define the scope for formal verification, and create high-quality formal verification testplans to sign-off on the corresponding design implementation. Build formal verification testbenches, code assertions and constraints, and apply abstra

We are seeking a Senior Event Manager to take full responsibility for delivering some of NVIDIA's key flagship events. These events are central to NVIDIA's worldwide presence, and the person in this role will ensure each moment is executed with accuracy, enthusiasm, and influence. We seek an experienced event professional who embraces high responsibility and ownership in a complex environment. You will manage several workstreams simultaneously and work closely with collaborators in product, communications, marketing, and executive teams. Every detail, including venue, content, and the on-site experience, must be performed flawlessly. What you'll be doing: Own the full event lifecycle for assigned flagship events — from initial planning through on-site management and post-event recap. Develop and manage detailed project plans, timelines, and budgets across multiple events simultaneously. Serve as the primary cross-functional coordinator — aligning product teams, communications, creative, and executive partners around a unified event plan. Lead vendor and agency relationships, including venue sourcing, A/V, production, catering, and décor. Partner with content and programming teams to develop agenda, speaker management, and session logistics. Coordinate registration, attendee experience, and on-site staffing plans. Build and deliver executive-ready briefings, status updates, and post-event reports. Find opportunities to improve event formats, attendee experience, and operational efficiency across your portfolio of events. What we need to see: 12+ years of event management experience at a technology company or agency, with a focus on owned events. Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience. MBA

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is seeking its first dedicated Financial Crimes Compliance Controls Senior Strategist to build and own the framework that demonstrates FCC controls are working as intended, remain effective as risk evolves, and can be clearly supported in bank-partner, audit, and regulatory examinations. This is a senior individual-contributor role at the intersection of financial-crimes compliance, controls effectiveness, technology, data, and AI-enabled operations. You will own FCC’s approach to testing, documenting, and improving manual and automated controls, including procedures, detection rules, AI and LLM-enabled workflows, and automation deployments. You will serve as FCC’s dedicated compliance partner for program-level Product, Engineering, Design, and Data (“PEDD”) initiatives, ensuring FCC requirements, controls, and risk considerations are incorporated into strategic product and technology planning. This role complements the broader team’s cross-functional partnerships by focusing specifically on major PEDD-led initiatives. This is a

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. Note: each person in this role will be expected to work a standard 5x8 work week, with 1 of the days covering weekend shifts each week (e.g., work weeks covering Tuesday - Saturday or Sunday - Thursday) You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues,