User Escalation Specialist Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. ML Platform powers hundreds of use cases and billions of inferences per day across Discovery, Safety, Economy, and Creation. We build the primitives that let teams train, evaluate, deploy, and operate models quickly and safely—so a new ML idea can reach production in weeks or less. We’re looking for a Principal Platform Engineer who treats platform as a product : someone who can turn complex ML/AI infrastructure into clear, durable APIs, SDKs and easy-to-use CLIs/UIs that our internal developers love. This role blends product thinking, developer experience, backend engineering, and infrastructure at scale. Hands‑on ML experience is a plus; a track record of building internal platforms that developers love is a must. You Are Have 10+ years of professional experience and have a wealth of system design experience upon which to draw to build a scalable, reliable ML platform for all of Roblox. A Code Machine; you love not only to design and communicate ideas but also to actually ship product. You obsess about user feedback, and constantly drive towards getting platform features in customers hands. Proficient in API design and developer experience—gRPC/REST APIs, SDKs, CLIs, and simple UIs that d

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role We are a small, dynamic team focused on building cloud-managed access control systems. Access Control is our second major product line. Our Access Control solution allows users to manage their doors, schedules, and user credentials from virtually anywhere on their laptop or phone. We consider our team a startup within a startup, with a fair amount of ownership and autonomy. You’ll be working alongside a dynamic team of firmware, backend, and frontend engineers to develop this product line. What You'll Do Excited by new products and startups You think about delivering best-in-class products and experiences - not features You can take a less-than-fully-fleshed-out product idea and drive it to completion What You Bring 7+ years of industry software engineering experience Mastery of JavaScript: Scoping, closures, contexts, prototypes, c

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Collecting and filing sales & indirect taxes is a classic area for technology disruption. Companies selling across countries, states, and even smaller jurisdictions have to navigate through a myriad of tax rates, product-level tax exemptions, filing requirements, and registration obligations. The rules are constantly changing, and not accurately calculating and filing tax can have legal ramifications. It’s no surprise then that solving tax compliance is a top user request. We launched Stripe Tax as a new SaaS product in 2021 to make tax compliance as effortless as possible. The Stripe Tax team builds the systems and experiences that help businesses understand where they have obligations, calculate the right tax, and automate reporting and filing. We solve this at a global scale for users ranging from ambitious startups to the world’s largest enterprises, whose requirements demand exceptional correctness, extensibility, and operational rigor. What you’ll do We’re looking for an experienced technical leader to shape the architecture and technical roadmap for Stripe Tax. You will work alongside leaders across engineering, product, design, operations, and go-to-market teams to turn complex and evolving tax requirements into simple, reliable experiences for millions of businesses. You will lead high-impact, multi-team efforts, make durable technical decisions, and raise the bar for how we build and operate Stripe Tax. Responsibiliti

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. Stripe was founded to make it easier for developers to accept payments. We’ve solved a small part of that problem, but our ambition is to go much further. What you’ll do You'll build and enhance applications, services, and the OS that run on the physical Terminal devices. You'll also build the frameworks for other engineers, both internal and external to Stripe, to develop on our custom platform with ease. Responsibilities Design, build, and maintain Android apps and SDKs in Kotlin Develop Android payment applications for a variety of devices and form factors Work with engineers, product managers, designers, and stakeholders across the company to bring new features and products to mobile users Collaborate with Android developers who work on the Stripe mobile apps and Stripe Terminal to set best practices for Android development across the company Work with user research and product design to understand users and address their needs Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of experience in A

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engine Networking Team pulls the players together by ensuring the communication of the game state to all. As a Senior Network Transport Engineer you will help the players experience the game as a nearly synchronous world. Just as the nerves in our bodies coordinate our actions, the network system coordinates all the computers involved into a smooth experience for the players. You will work in all areas of the game platform in your quest for real-time communication of every part of Roblox. You Have: Worked on a powerful user-space network stack, solving problems related to scale, performance, latency, and throughput in client/server environments. Worked on a very large multithreaded distributed system that connects millions of users worldwide. Worked on all the devices Roblox supports - from desktop clients to mobile phone clients to console clients Worked on a game engine and understand how a game engine works You Are: A software engineer with 7+ years of experience with Game networking coming from a Game Engine/Studio A deep understanding of Network Stack with a passion for working with open source Strong systems-level C++ programming experience and fascinated by the actual

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Brand Design at Decagon shapes the visual identity of our company and helps define how we’re perceived by customers, partners, and the broader AI community. Our work turns sophisticated technology into clear, confident, and differentiated brand storytelling—across campaigns, content, web, and moments that shape perception. We believe strong brands are built through taste, consistency, and conviction. We care deeply about craft, narrative, cohesion, and expanding the brand into new, exciting territories while building its core. Designers here grow by shipping work fast, operating with urgency, developing a strong point of view, and raising the bar together. About the Role This role sits at the heart of Decagon’s in-person brand expression. As an Experiential Designer , you’ll help shape how Decagon shows up in the real world—how we tell our story at our user conferences, how we stand apart at festival booths, and how our events evolves as the company scales. You’ll work on marketing-l

About the Team The Dasher & Logistics team supports the millions of Dashers who power DoorDash's marketplace. Dasher Financial is our bet that the financial system serving gig workers should be built by the platform they already work on. From instant access to earnings, to bill pay and savings, to credit-building tools, our goal is to become the financial home for Dashers. Our banking product serves 2M+ monthly active Dashers, and the business has more than doubled in the past year. About the Role We're looking for a Senior Manager to run our banking business, and to grow into the GM of it. This is a business already at scale: millions of users, it generates real revenue, and it runs on a regulated program with a sponsor bank and processor partners. But the business is also early enough that the decisions you make will help determine what this becomes. The first twelve months are about making the business stronger on every axis at once: growing the user base and the revenue levers that already work, taking down the cost to serve, and pulling more of the banking operation under our own control. These three pull against each other, and deciding how to trade them off against the P&L is the job. You'll also be the face of this business outside the company. Our processor, program manager, and sponsor bank determine what we can build, how fast, and at what cost. You'll own those relationships, hold partners to what they committed to, and sit at the table when we negotiate the next set of terms. This is a commercial role as much as an operational one. And you'll lead the team that runs it, hiring and developing operators who own their surfaces while staying hands-on yourself. At this stage the person running the business is still personally in the data, in the partner rooms, and in the details of how the machine actually works. You will: Own the P&L - user growth, revenue per user, and cost to serve Build the operating model for a regulated financial produ

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Overview Okta is looking for a Product Design Manager who shares our passion for bringing simple, yet powerful product experiences to Okta Research & Development customers. At Okta, we're building a world where anyone can safely use any technology, and we're specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our customers' workforce and users, but to ask, “what more can we make possible?” As a Product Designer Manager for Okta, you’ll lead, grow, and support members of our amazing product design team, ensuring our product user experience is valuable, easy to use, and of the highest level of craft and execution. You will help define and drive practice and process across our global design practice. In close collaboration and partnership with Product and Engineering, you will flesh out, frame, and help prioritize UX in an ever-evolving and complex, often ambiguous, problem space that millions of people rely on every day. Finer print You will lead user experience strategy and execution for the projects across Okta Research & Development (ORD). Specifically, ORD will solve every identity use case at work – for all types of people (employees, business partners, contractors, frontline workers), for all types of resources (SaaS, servers, privileged resources, machines, etc.), for the largest and most secure businesses i

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. We’re looking for a Product Designer for our Customs & Trade Services team. In this role, you’ll design the tools that enable users to navigate customs, compliance, and ever-changing regulations across global shipments. You’ll drive design decisions, simplify highly complex customs processes, and help shape how technology transforms an industry undergoing significant modernisation. Your work will set a high standard for design quality, support global trade compliance, and influence the direction of products with broad impact for both customers and internal teams. You Will: Apply a systems-thinking mindset to design decisions, proactively addressing edge cases to deliver robust, high-impact solutions. Conduct user research and gather insights. Leverage AI and emerging technologies to drive efficiency and elevate design outcomes. Collaborate across functions to define and execute the design vision and strategy in a complex, rapidly evolving environment. Give and solicit feedback from other designers to continually raise our bar for quality. Build prototypes to share and test concepts. Translate deep user research into actionable requirements that champion u

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity We are looking for Mobile Engineers to join our Compliance engineering team. In this role, you will build secure, regulation-compliant, and high-trust mobile solutions that power global onboarding, identity verification, risk control, and regulatory compliance systems. We are open to candidates across a wide spectrum of experience. Whether you are an engineer early in your career eager to master mobile security and regulatory technology, or a seasoned practitioner who can architect resilient systems and drive technical direction across global markets, you will find high impact and technical depth here. You should be self-driven, hungry to grow, and motivated by solving critical real-world engineering challenges. What You'll Be Doing Build, maintain, and scale native iOS features and user flows using Swift and modern iOS frameworks. Collaborate with Product, Design, and Backend Engineering to translate functional requirements int

OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity We are looking for a Product Manager with a deep understanding of TradingView users, strong commercial judgment, and experience driving product growth. You will grow OKX's business within the TradingView ecosystem by identifying the most promising customer segments, defining why traders should choose OKX, and finding effective ways to acquire, activate, and retain them, with accountability for measurable business outcomes. Your first priority is to establish how the business can grow and which opportunities warrant investment. You will validate growth hypotheses through user research, data analysis, and focused experiments before committing substantial engineering resources. Those insights will shape the product roadmap, investment priorities, and the TradingView integrations and trading experience improvements you deliver with engineering and partners. What You’ll Be Doing Define the Growth Strategy and Business Opportunity — Ide

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity We are looking for a Product Manager with a deep understanding of TradingView users, strong commercial judgment, and experience driving product growth. You will grow OKX's business within the TradingView ecosystem by identifying the most promising customer segments, defining why traders should choose OKX, and finding effective ways to acquire, activate, and retain them, with accountability for measurable business outcomes. Your first priority is to establish how the business can grow and which opportunities warrant investment. You will validate growth hypotheses through user research, data analysis, and focused experiments before committing substantial engineering resources. Those insights will shape the product roadmap, investment priorities, and the TradingView integrations and trading experience improvements you deliver with engineering and partners. What You’ll Be Doing Define the Growth Strategy and Business Opportunity — Ide

About Hark Hark is an artificial intelligence company building advanced, personalized intelligence. One that is proactive, multimodal, and capable of interacting with the world through speech, text, vision, and persistent memory. We're pairing that intelligence with next-generation hardware to create a universal interface between humans and machines. While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on what comes next: agentic systems that interact naturally with people and the real world. To get there, we're developing multimodal models and next-generation AI hardware together - designed from the ground up as a single, unified interface for a new era of intelligent systems. About the Role The Omni team at Hark is building the next generation of AI experiences beyond text, enabling models to understand and generate content across multiple modalities, including text, audio, and vision. Our goal is to create seamless, real-time multimodal intelligence that powers intuitive and immersive user experiences. We're looking for an engineer who sits at the intersection of model research and production systems. Together with our researchers, you'll decide what "better" means for a model and how to prove it — then build the infrastructure that makes those proofs reliable and repeatable: evaluation harnesses, data pipelines, and model training that hold up at scale and that the whole team can build on. This is a hands-on, individual-contributor position. The systems that judge whether a model improved, and the environments that drive that improvement, will be yours. Responsibilities Build and own end-to-end evaluation suites for LLM capabilities: task specs, grading logic, and the dashboards researchers check every day. Run the eval harness as a production service — sandboxed execution, tool calling, multi-turn and agentic tasks, deterministic replay, and caching — so a full evaluation pass is cheap and gives the same answer twic

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: We are seeking an experienced Software Engineering Tech Lead to provide hands-on technical leadership for the design, delivery, and modernization of Multifamily application platforms and full-stack digital capabilities. This role will guide engineering teams in building secure, scalable, and resilient Java-based microservices solutions while partnering closely with Product Owners, engineering managers, architects, and business stakeholders to deliver high-quality business outcomes. The Tech Lead will also advance engineering maturity by promoting practical adoption of AI-assisted development lifecycle (AIDLC) practices across design, development, testing, code quality, and delivery execution. Our Impact: Freddie Mac's Multifamily division advances affordable rental housing by purchasing apartment loans from a national network of lenders and transforming those loans into securities that attract global investors. The Multifamily Technology Team plays a critical role in this mission by: Enabling Multifamily business teams to operate more efficiently through secure, scalable, and user-focused digital applications that support critical business processes across loan acquisition, asset management, securitization, risk, and portfolio operations. Modernizing application platforms and reducing manual dependencies to improve usability, operational efficiency, scalability, reliability, and confidence in the technology capabilities that support critical Multifamily business processes. Delivering secure, resilient, auditable, and well-architected platform capa

Become a part of our caring community As a Senior Product Manager, you will help guide in-flight products that improve the customer journey and create meaningful healthcare experiences. In this role, you will partner closely with business, technology, and design stakeholders to align priorities, solve complex problems, and help teams deliver high-quality outcomes. We are looking for an experienced, collaborative, and customer-focused Senior Product Manager who is excited to work across business and technology teams to build solutions that make healthcare experiences simpler, more useful, and more human. In this role, you will bring a product mindset, strong communication skills, and the ability to turn complex needs into clear, practical solutions. You will collaborate with technical and non-technical partners, use data and customer insights to guide decisions, and help teams stay focused on delivering value. The right candidate brings significant stakeholder management experience and is comfortable navigating ambiguity, building trust across organizations, and leading with curiosity, sound judgment, and empathy. The role also requires the ability to break down complex business and technical problems into a clear product roadmap, epics, and user stories. You will be expected to write complete user stories with acceptance criteria, support story acceptance, and take responsibility for acceptance testing to ensure delivered capabilities meet business and user needs. Required Qualifications 2–4+ years of relevant product management experience, including examples of products or capabilities you helped bring to market. Experience delivering business value through lean product management, customer discovery, or human-centered design practices. Significant experience managing stakeholders across multiple business and technology orga