User Escalation Specialist Jobs

The Product Management team drives Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. We’re helping to define the Work Management category and inventing new ways for teams to work more efficiently together and see the larger purpose behind their work. Our team works directly with Engineering, Design, Experience Research, and Data Science, as well as with Sales, Support, and Marketing to ship great products. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Asana itself for millions of teams around the world. We're looking for a Senior Product Manager to lead our Integrations Platform team and build the connective tissue between Asana and the broader tools, data systems, and developer ecosystem our customers rely on. On the Integrations Platform team, you’ll define the shared capabilities, architecture, and operating foundations that make integrations secure, reliable, and scalable, including integrations for AI teammates.You're a technical product leader who's genuinely comfortable in the weeds of API design, connectivity architecture, and backend systems, and who knows how to navigate the nuances of a platform partnership from technical scoping through go-to-market, working with technology partners. You thrive on cross-functional collaboration and are excited to partner with engineering, design, user research, product marketing, product leadership, and the rest of our PM team. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing

About the Role: The Program Manager executes Technology Capital Builds by creating tight alignment across Real Estate and Workplace Services, Corporate IT, Corporate Security and other partner teams to design and deliver technical solutions for capital build outs, including new office buildout and remodels, industrial labs, datacenters and secured facilities. This includes all low voltage, ISP connectivity, network infrastructure, audio visual, physical security and related IT scopes of work. In this role, you will: Ensure new sites launch with secure and reliable ISP connectivity, network infrastructure, and low voltage systems that are ready to support employees from day one. Deliver Capital Builds commitments through effective coordination across internal teams, construction partners, and vendors, achieving outcomes on scope, schedule, budget, and quality. Ensure AV systems across conference rooms, training spaces, all hands venues, digital signage, and wayfinding deliver a consistent and dependable user experience. Ensure access control, surveillance, and intrusion detection systems are integrated into the built environment and aligned with enterprise security requirements. Provide leadership with clear visibility into portfolio status, key decisions, dependencies, and emerging risks. Establish standards, drawing packages, specifications, and documentation that enable repeatable execution and operational consistency across the global portfolio. Ensure disciplined stewardship of procurement, budgets, and vendor investments across the Capital Builds portfolio. Identify and mitigate delivery risks early to protect project outcomes, business continuity, and operational readiness. Ensure all systems are commissioned, documented, and transitioned to support teams with clear ownership and support models in place. You might thrive in this role if you have: Strong project and program management capabilities. Strong knowledge of the architectural design process (schematic

At Experient, we provide experience, technology, and transformation support to our clients, creating a dynamic work environment. We value collaboration, prioritize effective communication, and focus on delivering results quickly and practically. Whether you’re looking to deepen your expertise or take on new challenges, we’re here to support your journey every step of the way. We are seeking a Senior Technical Project Manager to join our team. In this role, you will lead the delivery of technology initiatives that bring business strategy to life within financial services. You will serve as a Senior Technical Project Manager on client engagements, guiding cross-functional teams as they implement strategies across credit card, fraud prevention, collections and lending portfolios, and ensuring each release is high quality, well governed and tied to business priorities. The ideal candidate pairs a strong understanding of banking and lending with disciplined Agile delivery and has a proven track record of turning complex requirements into well-planned, on-time releases. This is a highly collaborative, client-facing consulting role requiring the ability to bring clarity to technical work, keep diverse stakeholders aligned and navigate the regulatory expectations that shape financial services environments. Location: Dallas, TX or Charlotte, NC; Hybrid work environment. What You'll Do Own technical initiatives from start to finish, partnering with client stakeholders to shape project scope, objectives and a clear vision for delivery. Translate business strategy into actionable work by breaking requirements down into well-defined tasks, user stories and acceptance criteria. Develop and maintain technical requirements documentation and process flow diagrams that give engineering, QA and business teams a shared view of the solution. Build and manage a prioritized backlog that reflects business value, customer impact and shifting client priorities. Lead Agile ceremonies, includi

About the Team The Statsig team at OpenAI builds and operates the experimentation platform that powers product development, measurement, and decision-making across the company. We partner closely with product, engineering, and infrastructure teams to ensure experiments are trustworthy, statistically rigorous, and scalable to the needs of frontier AI products. Our mission is to help teams make better decisions through reliable experimentation. We care deeply about statistical correctness, pragmatic solutions, and building systems that researchers and engineers can trust at massive scale. The team operates at the intersection of experimentation methodology, data infrastructure, causal inference, and product analytics. We are looking for experienced experimentation experts who want to shape the future of experimentation in the AI era. About the role: We're seeking a Data Engineer to take the lead in building our data pipelines and core tables for OpenAI. These pipelines are crucial for powering analyses, safety systems that guide business decisions, product growth, and prevent bad actors. If you're passionate about working with data and are eager to create solutions with significant impact, we'd love to hear from you. This role also provides the opportunity to collaborate closely with the researchers behind ChatGPT and help them train new models to deliver to users. As we continue our rapid growth, we value data-driven insights, and your contributions will play a pivotal role in our trajectory. Join us in shaping the future of OpenAI! In this role, you will: Design, build and manage our data pipelines, ensuring all user event data is seamlessly integrated into our data warehouse. Develop canonical datasets to track key product metrics including user growth, engagement, and revenue. Work collaboratively with various teams, including, Infrastructure, Data Science, Product, Marketing, Finance, and Research to understand their data needs and provide solutions. Implement ro

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Tax team helps ensure that Stripe’s products comply with applicable tax requirements. We partner with product teams to understand Stripe’s products, evolving product strategy, and desired business outcomes. We develop tax approaches that support those goals while maintaining tax integrity. We provide tax requirements to cross-functional partners and help ensure they’re implemented. We also identify process gaps and support finance operations across several functions. What you’ll do We’re looking for an experienced tax professional to focus on products developed by Stripe. You’ll help scale Stripe’s tax processes as we grow in a fast-paced environment. You’ll assess the tax implications of Stripe’s products and initiatives, then partner with cross-functional teams to develop and implement effective solutions that meet Stripe’s tax obligations. Responsibilities Serve as the primary tax contact for end-to-end product launch readiness, partnering with cross-functional teams on tax issues related to Stripe products Identify and assess tax issues associated with product launches, including indirect tax, information reporting, transfer pricing, and income tax, and work with tax subject matter experts to provide clear requirements to product teams Help draft and implement tax policies and procedures that affect product operations, keeping them current as tax laws change Support internal user-facing teams, including Account Management, S

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s SMB Solutions Architecture (SA) team works with technical and business leaders (CTO/ CIO/ CEO/ Founders etc.), payments leaders and product engineering teams in the mid-market segment to evangelize Stripe’s solutions in the market. A solutions architect’s role is to build relationships with decision makers and think strategically about the business needs of Stripe’s customers. Solution Architects identify and propose Stripe solutions to solve complex business challenges and drive growth for our customers. SAs establish and prescribe best practices around a customer’s strategy, provide business and technical thought leadership and are viewed as a trusted advisor. They work on scaling business processes aligned to maximizing account coverage while working closely with customer and partner resources to deliver a solution that can be adopted quickly. What you’ll do As a member of the team, the Solutions Architect will build highly consultative trusted relationships with c-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. She/he will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Drive thought leadership and build executive relationships with key business and technical stake

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. ML Platform powers hundreds of use cases and billions of inferences per day across Discovery, Safety, Economy, and Creation. We build the primitives that let teams train, evaluate, deploy, and operate models quickly and safely—so a new ML idea can reach production in weeks or less. We’re looking for a Principal Platform Engineer who treats platform as a product : someone who can turn complex ML/AI infrastructure into clear, durable APIs, SDKs and easy-to-use CLIs/UIs that our internal developers love. This role blends product thinking, developer experience, backend engineering, and infrastructure at scale. Hands‑on ML experience is a plus; a track record of building internal platforms that developers love is a must. You Are Have 7+ years of professional experience and have a wealth of system design experience upon which to draw to build a scalable, reliable ML platform for all of Roblox. A Code Machine; you love not only to design and communicate ideas but also to actually ship product. You obsess about user feedback, and constantly drive towards getting platform features in customers hands. Proficient in API design and developer experience—gRPC/REST APIs, SDKs, CLIs, and simple UIs that de

MongoDB is seeking a Senior Software Engineer to join the Atlas Clusters Organization. The organization is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. This includes developing software to interface with the three major cloud providers (AWS, Azure, and GCP) in order to bring security, durability, availability, and performance to all deployments of MongoDB. Atlas Clusters Security builds the security experience that Atlas customers depend on for mission-critical applications. Across the organization we own cluster networking, data encryption, database authentication, and related controls. This role sits on the Encryption & Compliance team. We own Encryption at Rest with customer-managed keys (Bring Your Own Key) across AWS, Azure, and GCP, including private networking to customer key management systems. We also own the security and compliance work that lets Atlas serve highly regulated markets, including government offerings and internal credential management. You will design and operate these systems in production, lead fleet-wide rollouts, and partner with customers when encryption or key-management issues hit their clusters. We are looking to speak to candidates who are based in San Francisco and would like a hybrid or in-office working model. What you’ll do Build and design new features for MongoDB Atlas Contribute to and lead complex technical projects Work closely with product and design teams, considering the user’s perspective while building technical solutions Work with customers and support engineers to fix issues Collaborate with team members to develop our codebase, best practices, and design principles Learn from and mentor other team members Join an on-call rotation to support Atlas’ production services We’re looking for someone who Has at least 5 years of professional software develop

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are seeking a Senior Product Manager to lead and shape Addepar’s Advisor experience for Registered Investment Advisors (RIAs). In this role, you will own the surface area, features, and capabilities designed specifically to empower wealth managers to acquire, retain, and advise their end-clients across web and mobile platforms. You will analyze early user feedback and adoption metrics to establish and execute a clear long-term roadmap. Sitting at the intersection of integrated ecosystem tools, like CRMs, Addepar data and technology, and AI, you will leverage artificial intelligence to turn platform data into tailored, context-aware insights for individual clients. Partnering closely with engineering, product design, user research, and client-facing teams, you will build and refine the tools and workflows that simplify daily operations for advisors. Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B , F-1 /OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment. What You’ll Do Build a deep understanding of the Advisor persona within the RIA segment, l

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking a Manager, Communications to manage both consumer and corporate communications for the platform in India. As a member of the Global Communications team, you will build and lead strategic communications programs in India. You will execute localized communications campaigns through earned media channels aimed at influencing a wide variety of audiences - from young adult consumers, to the local creator/developer community, to local brands, to parents - showcasing the breadth of user-generated virtual games and experiences on Roblox, the role of developers & creators in the growing virtual economy on the platform, and the company’s commitment to safety and civility as well as directly engage with press to build relationships as well as deal with policy and issues communications in the market. You have a strong understanding of the media and national cultural landscape in India, a track record of developing strategic initiatives and creative ideas that delivered impactful media coverage results, and experience as a public-facing company spokesperson when needed. You are passionate about our mission, the community Roblox serves, and you should have an excel

About the team Radar helps businesses prevent fraud and abuse without getting in the way of legitimate customers. We combine machine learning powered by Stripe’s global network with intuitive dashboard experiences and developer APIs, to give our users comprehensive controls and insights to protect their business against threats ranging from payment fraud and card testing to bot and free trial abuse. Fraud doesn’t stand still, and it isn’t limited to checkout. As businesses launch new products and business models, attackers find new ways to exploit them. We obsess about understanding those attacks, identifying defenses that work, and making sophisticated fraud prevention simple for the businesses that depend on us to help them protect and grow their revenue with confidence. What you’ll do As a product manager on the Radar team, you’ll work directly with customers to understand the novel fraud and abuse attacks they face, identify the most important problems to solve, and turn those insights into product strategy and a roadmap. You’ll work at the intersection of customers, engineering, data science, design, and commercial teams to shape what we build and bring it to market. Your work will span the fraud and abuse detection and control capabilities at the heart of Radar and the user and developer experiences that put those capabilities into our customers’ hands. This role requires both urgency and taste. You’ll move quickly as threats evolve, without compromising on reliability, craft, or the details that make complex products feel beautifully simple. Responsibilities Develop a deep understanding of the fraud and abuse landscape. Investigate emerging attacks with customers, assess their financial and operational impact, and distinguish isolated incidents from opportunities to build broadly useful defenses. Translate findings into a product strategy and roadmap, prioritizing the defenses that deliver the greatest customer and business impact. Partner with engineer

About the Team At DoorDash, the Data Science and Analytics team uncovers insights and translates them into actionable recommendations that drive decisions across the organisation. Analytics is integral to all areas of DoorDash, and this role sits within the global BizOps Analytics team with a specific focus on the Australia/New Zealand (ANZ) markets. About the Role You will be a key BizOps partner, working closely with the Strategy & Operations team and the ANZ Executive Leadership Team to turn data into actionable insights—with a specific focus on all things Merchant. In this role, you will work to identify and prioritise the local opportunities that matter most for Merchants to grow, operate, and monetize their business with DoorDash. This will cover areas such as merchant availability, menu quality, ads, promos, operational excellence, and more — improving outcomes for both Merchants and DoorDash. This is a hybrid role, with 3 days in-office and 2 days remote. You're excited about this opportunity because you will… Be a first-class thought partner to our Strategy & Operations and Executive teams and help them make decisions on what’s next for DoorDash Provide insights to enable our cross-functional team to understand marketplace dynamics, user behaviours, and long-term trends Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business Build full-cycle analytics experiments, reports, and dashboards using SQL, Python, R, or other scripting and statistical tools Identify and measure levers to help move essential metrics and make recommendations Work backwards from understanding and sizing problems to ideating solutions Produce recommendations and use statistical techniques and hypothesis testing and other experimentation techniques to validate your findings. We're excited about you because you have… 2+ years of experience in data analytics, consulting, or related quantitative roles and a degr

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Research Scientist, you will join a team of 40+ researchers and engineers in our R&D department, working on the frontier of generative AI with a focus on avatar-centric, interactive video diffusion models. This is a unique opportunity for experts in machine learning and diffusion models to shape the future of AI video agents that listen, respond, and react like humans. As part of our Interactive Avatars team, you'll build models that hold natural, real-time conversations: understanding what a user says and how they say it, then responding with appropriate turn-taking, backchannels, gaze, and facial and body reactions. You'll join a team that moves fast, iterates often, and turns breakthrough research into product capabilities that ship. What you'll do Contribute to the research direction for dyadic interaction modeling, and own well-scoped research problems end to end. Advance the state of the art in the perceptual layer of interactive agents, including understanding user audio and video and generating contextually appropriate reactions. Post-train multimodal models to generate rich, natural dyadic interactions from user audio and video inputs. Adapt diffusion models to new conditioning s

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Staff Research Scientist, you will join a team of 40+ researchers and engineers in our R&D department, working on the frontier of generative AI with a focus on avatar-centric, interactive video diffusion models. This is a unique opportunity for experts in machine learning and diffusion models to shape the future of AI video agents that listen, respond, and react like humans. As part of our Interactive Avatars team, you'll build models that hold natural, real-time conversations: understanding what a user says and how they say it, then responding with appropriate turn-taking, backchannels, gaze, and facial and body reactions. You'll join a team that moves fast, iterates often, and turns breakthrough research into product capabilities that ship. What you'll do Set the research direction and roadmap for dyadic interaction modeling, balancing long-term bets with near-term product impact. Advance the state of the art in the perceptual layer of interactive agents, including understanding user audio and video and generating contextually appropriate reactions. Post-train multimodal models to generate rich, natural dyadic interactions from user audio and video inputs. Adapt diffusion models to new

The Client Partner will be responsible for working with pre-existing internal relationships at NetSuite. The goal of our company is to deliver stellar results to clients in a timely fashion. Our ideal candidate is a creative problem-solver who thinks outside the box, willing to take on any challenge, with the ability to understand a client's business, scope a project and write the Statement of Work (SOW). Office culture is extremely important, so you must love what you do, drive results, and be fun to work with. You will be working with clients, NetSuite Account Executives, and internal Plative team members to provide suggested solutions after thoroughly analyzing and understanding the business requirements of new clients. Responsibilities Include: Meet and exceed targeted sales goals exceeding $1MM per year Produce and consistently manage a healthy pipeline with accurate next steps and close dates Support in creation and generating of SOWs to accurately encompass projects. Abide by Plative scoping methodology to uncover business processes, user stories, and use cases for NetSuite Engage with prospective clients to position Oracle NetSuite solutions via electronic and face-to-face customer meetings Prospect, consult and sell business application solutions and related services to prospective new mid-market business customers Work with your prospects to learn their business, understand their needs and determine how the NetSuite solution can best address their issues Collaborate with the Plative team to kick off projects Basic Qualifications: AI-native mindset. You use AI as everyday leverage in both work and life, with clear opinions on what works and what does not. You stay current on frontier-model progress, go beyond prompting to building lightweight tools and automations, and you enjoy sharing practical, real examples with teammates and clients. 5 Years experience full life cycle in B2B ERP or Software Services sales Excellent written and verbal presentation skill