User Escalation Specialist Jobs

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. This is NOT a new grad role! This role is for candidates with 0-2 YOE and can start full time right away. About the Role As an engineer at Notion, you’ll help shape core user experiences and accelerate how people discover value in Notion. You'll tackle meaningful challenges with increasing autonomy, crafting code that millions of users will experience. You'll take ownership of projects that matter, make critical technical decisions, and contribute your unique perspective to our product vision. Working alongside passionate experts across design, product, and data, you'll help shape the future of how people work. We're looking for an Early Career AI Engineer to join as a strategic partner in shaping Notion's AI vision. You'll work on cutting-edge AI-powered features, leveraging LLMs, embeddings, and other AI technologies to make Notion more intelligent and capable. This role may be aligned to one of multiple AI-focused teams at Notion. Depending on team match and business needs, you could work on: AI product engineering: building model-powered features end-to-end (UX, APIs, retrieval, orchestration, quality, and reliability) Model &amp

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. This is NOT a new grad role! This role is for candidates with 0-2 YOE and can start full time right away. About the Role As an Early Career Software Engineer at Notion, you’ll help shape core user experiences and accelerate how people discover value in Notion. You'll tackle meaningful challenges with increasing autonomy, crafting code that millions of users will experience. You'll take ownership of projects that matter, make critical technical decisions, and contribute your unique perspective to our product vision. Working alongside passionate experts across design, product, and data, you'll help shape the future of how people work. We’re hiring early career engineers to join us across several teams at Notion. Your recruiter will partner with you to find the team that aligns best with your interests and where you can make the highest impact. What You’ll Achieve Plan, build, and ship product features from conception to launch, then iterate based on insights and customer feedback. Improve performance, reliability, and quality of key experiences used by millions of users and thousands of organizations. Run experiments that drive activat

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview The City Growth Manager will own the charter of growing Paytm’s consumer market share within their focus cities. The mandate is to decode local market dynamics, consumer behavior, and competitive activity to identify untapped growth opportunities, and convert these insights into targeted plans that increase transacting users, usage frequency, and wallet share for Paytm. Key Responsibilities • Track city-level market share, category penetration, and competitive intensity in UPI and other products to identify Paytm’s growth white spaces. • Leverage internal and 3P data, cohort trends, and on-ground market intelligence to size growth opportunities and prioritise the highest-impact levers for the city. • Design and execute city-specific growth plans. Targeted campaigns, offers, and hyperlocal activations to grow transacting users and spend share. • Identify and evaluate hyperlocal growth levers, including local partnerships, community-led activations, local influencers and city-specific promotions. • Run structured pilots and experiments to validate new growth levers before scaling them city-wide or replicating them across other focus cities. • Personalise the lifecycle communication, nudges, and offers to local preferences • Partner with product, marketing, operations team to convert city-level insights into action plans, product asks, and campaign briefs. • Own city-level growth dashboards and MIS, tracking change in KPIs incl. market share, transacting users, transaction/ revenue per user, user retention. • Conduct regular business reviews with leadership, highlighting progress against the growth p

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Description: project44 is looking for a Senior Software Engineer 2 - Backend to join our engineering team. You will work in a fast-paced Agile environment designing, building, and implementing best-in-class integrations to accelerate how

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior AI Engineer, you'll join a 10-person team focused on data integrations (shippers and carriers moving in and out of the FourKites ecosystem) and our active AI agent workstreams — including a support automation agent handling 60-70% of customer tickets, a voice agent that calls carriers to gather and update information, and an end-to-end carrier onboarding agent (email + voice). You'll work on features end to end (~75-80% backend, ~20-25% frontend) using Python, Java/GoLang, agentic frameworks like LangGraph, React, Redis and PostgreSQL. You'll develop products that change the logistics landscape for some of the biggest corporations in the world, and work closely with our US team and customers to shape the future of the industry. What you’ll be doing: Design, build, and productionize AI agents/workflows (e.g., support automation, voice, and onboarding agents) using agentic frameworks such as LangGraph Develop, test, and maintain backend applications in Python and Java or GoLang Write clean, efficient, and well-documented code across the full SDLC — development, QA, and release Design and implement data models and database schemas Collaborate with the frontend team to integrate the backend with the user interface Perform code reviews and ensure code quality standards are met Troubleshoot and debug applications, including AI agent workflows in production Work with the DevOps team to deploy and manage applications in production (Kubernetes) Continuously learn and stay up to date with new technologies and industry trends, particularly in the AI/agentic space About the team: Our

This is a hands-on operations role at the intersection of traditional financial markets and digital assets. You will own end-to-end workflows for asset integrations, manage critical platform events, and serve as the primary liaison between our internal teams and external partners. If you have built a strong foundation in TradFi — investment banking, asset management, capital markets, or corporate finance — and are ready to apply that rigour to the fastest-moving corner of financial services, this role is for you. What You'll Do Asset Lifecycle Management Manage end-to-end operational workflows for new digital asset integrations and asset offerings across products — from initial assessment through to live launch and ongoing maintenance. Event Operations Oversee and execute platform updates for critical asset events: token migrations, smart contract swaps, protocol upgrades, rebrands, and asset deprecation/offboarding. Precision and timing are everything. External Partner Management Act as the primary operational point of contact for external project teams, foundations, and key stakeholders. You will be the face of our operations to the ecosystem — reliable, responsive, and sharp. Cross-Functional Coordination Collaborate daily with Product, Engineering, Compliance, Legal, Marketing, and Customer Support to align on technical requirements, regulatory guidelines, and project timelines. Ecosystem Campaigns Coordinate internally to facilitate joint promotional campaigns, user engagement activities, and ecosystem growth initiatives with external partners. Process Optimisation Maintain accurate documentation, operational trackers, and standard operating

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team: Data is at the core of Outreach's strategy. It drives us and our customers to the highest levels of success. We use it for everything from customer health scores and revenue dashboards to operational metrics of our AWS infrastructure, to helping increase product engagement and user productivity through natural language understanding, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows. The mission of the Data Science team is to enable such continuous optimization by reconstructing customer engagement workflows from data, developing metrics to measure the success and efficiency of these workflows, and providing tools to support the optimization of these workflows. As a member of the team, you will work closely with other data scientists, machine learning engineers, and application engineers to define and implement our strategy for delivering this mission. Your Daily Adventures Will Include: Key Responsibi

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team: Data is at the core of Outreach's strategy. It drives us and our customers to the highest levels of success. We use it for everything from customer health scores and revenue dashboards to operational metrics of our AWS infrastructure, to helping increase product engagement and user productivity through natural language understanding, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows. The mission of the Data Science team is to enable such continuous optimization by reconstructing customer engagement workflows from data, developing metrics to measure the success and efficiency of these workflows, and providing tools to support the optimization of these workflows. As a member of the team, you will work closely with other data scientists, machine learning engineers, and application engineers to define and implement our strategy for delivering this mission. Your Daily Adventures Will Include: Key Responsibi

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. The role: As a Software Engineer, Backend, you will drive the health of the platform by developing the core, high-traffic backend services that shape feature delivery and strengthen the user experience. You will play a key role throughout the mobile ecosystem, from early discovery and technical planning through to release and continuous improvement. You will collaborate with a cross-functional group to ensure dependable delivery, smoother interactions, and stable performance at scale. What you’ll do: Develop, test, and deploy features for core, high-traffic backend services aligned to business expectations and company standards. Take ownership of assigned projects and engineering tasks, ensuring their timely implementation. Keep stakeholders informed about current progress, potential blockers, and delays that might affect delivery. Take responsibility for the deliverable's quality from both functional and non-functional perspectives. Actively contribute to the stability and maintainability of the production environment. Collaborate to continuously improve team processes and system performance, learning and following best practices along the way. What you

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Startup Account Executive team within our New Business Sales function and is responsible for closing net-new accounts for Stripe. You have the opportunity to sell the entire suite of Stripe products and run the full sales cycle through onboarding. What you'll do As a Startup Account Executive at Stripe, you'll drive future growth by building relationships with founders of the fastest-growing venture-backed companies. You'll manage inbound leads and the full sales cycle through onboarding, turning them into happy Stripe users. Responsibilities Identify high-potential prospective startups and use effective prospecting strategies to generate leads that drive net-new revenue growth in your territory Develop and implement scaled sales strategies for acquiring new customers and driving adoption of Stripe products across new accounts Identify and understand users' pain points to propose Stripe solutions and own the full sales cycle, from business case development to close Work cross-functionally to solve user pain points and improve our product to better serve new customer needs Attend startup events across ANZ Lead and contribute to team projects to develop and refine our sales process, including engaging with accelerators and VC firms Engage with Product, Marketing, and User Operations teams to help amplify our growth trajectory Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet

OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Team Our Trading Product Group leads the design of all the products on OKX's derivatives trading exchange, including spot trading, spot margin, futures, trading options, etc. We are seeking a Senior Product Manager/Product director to join our Structured Products team. The successful candidate will be responsible for managing the development and delivery of structured products, including defining and executing product strategy, collaborating with cross-functional teams, and ensuring that our products meet the needs of global traders in the opportunity discovery phase. What You’ll Be Doing Lead the planning and design of structured products, including principal-protected products, yield enhancement strategies, and custom payoff structures tailored to diverse user segments. Develop short and medium-term product iteration plans and roadmaps, taking into account market situation, product life cycle, competitive landscape, and available resources. Oversee pro

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Team Our Trading Product Group leads the design of all the products on OKX's derivatives trading exchange, including spot trading, spot margin, futures, trading options, etc. We are seeking a Senior Product Manager/Product director to join our Structured Products team. The successful candidate will be responsible for managing the development and delivery of structured products, including defining and executing product strategy, collaborating with cross-functional teams, and ensuring that our products meet the needs of global traders in the opportunity discovery phase. What You’ll Be Doing Lead the planning and design of structured products, including principal-protected products, yield enhancement strategies, and custom payoff structures tailored to diverse user segments. Develop short and medium-term product iteration plans and roadmaps, taking into account market situation, product life cycle, competitive landscape, and available resources. Oversee pro

About Capco Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation within the financial services industry. Operating at the intersection of business and technology, Capco combines innovative thinking with deep industry expertise to deliver end-to-end, data-driven solutions for banking and payments, capital markets, wealth and asset management, insurance, and energy clients worldwide. With a client portfolio spanning more than 100 global organizations, Capco helps businesses accelerate digital initiatives and unlock value through technology innovation. Our expertise spans Digital Transformation, Data & Analytics, Business and Finance Transformation, Technology Modernization, and Change Management. We are committed to maintaining our agile, entrepreneurial culture while attracting and developing exceptional talent. About the Job As a Consultant / Senior Consultant, you will be playing a key role in the delivery of projects and working on client site to deliver large-scale change initiatives for leading clients across Financial Services and/or Insurance sectors. You will be responsible for analysis, design, and consulting support, as well as developing an understanding of our client’s strategic direction and issues. Fitting that description, you will also need to be supremely motivated person and able to work in a team where clients become colleagues too. Responsibilities Develop and evaluate procedures, controls, user requirements, and functional specifications to identify gaps between the current state and future state, and propose enhancements to current business processes, reports, and applications to optimize system effectiveness. Be the liaison between business and technical users and work to ensure project timelines and milestones are met. Responsible for delivering and managing projects, individuals workstreams, and communicating project statuses to senior management. Working on client site t

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a senior business intelligence analyst (I4.0) at Micron Smart Manufacturing and Artificial Intelligence (SMAI) Planning Innovation department, you will be working in multidisciplinary projects with team members from global sites to develop Smart Manufacturing solution through Artificial Intelligence and Machine Learning to drive maxout and CAPEX efficiency. This role is perfect for a driven individual who thrives in a fast-paced, innovative environment and is eager to successfully deliver groundbreaking solutions in Micron to stay competitive. Primary Responsibility Work closely with business partners to gather and analyze opportunities to improve wafer output performance, taking an idea, access and prepare data support, work with data scientists to create machine learning models, develop it to an application with intuitive user interface, integrate with any pre-existing systems, demonstrate successful use cases and wins, etc. Provide functional and process guidance on system capabilities in Process Engineering to enable maxout initiatives. Identify gaps, weaknesses, and inefficiencies in solution today to improve wafer move, WPD, and output performance Skilled, experienced, and capable to translate process knowledge into project implement

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma's Product Legal team is growing! We are seeking a proactive, business-minded Senior Product Counsel to join our team. In this role, you will act as a primary legal partner for our Product, Design, and Engineering (PDE) teams, helping them navigate novel, complex legal questions as our product releases accelerate. We are looking for a strategic thinker with an ownership mentality who can help us build a practical, forward-looking approach to risk management. You'll report to the Director, Product Legal, and play a pivotal role in shaping how we scale legal guidance across the organization. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Partner directly with Figma's Product, Design, Engineering, and other cross-functional teams to provide practical legal guidance on product development and go-to-market strategy Review product user experiences, disclosures, and external marketing and communications materials to mitigate legal risk while helping our teams achieve their goals Partner with cross-functional Legal teams (Commercial, IP, Regulatory) to ensure cohesive strategy and support Advise on legal issues relating to data protection, privacy, consumer protection, IP, and evolving AI-specific laws and regulations Develop and build out the processes, resources, and scaffolding needed to help our team scale our legal guidance as our product releases accelerate Identify and communicate emerging legal risks early in the