User Escalation Specialist Jobs

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities and Tasks: • Establish and improve process condition and technology. • Upgrade process capability and reduce production cost. • Establish and modify process management projects. • Set up process parameters for a variety of semiconductor equipment. • Evaluation, promotion and planning of new equipment / materials. • Abnormal analysis and improvement. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assi

EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION REQUIRES U.S. CITIZENSHIP. Role Description: We are seeking a talented and motivated Solutions Architect to join our dynamic team. As a Solutions Architect, you will be responsible for delivering exceptional guidance, support, and enablement focused on our Unicorn Delivery Service projects and capabilities. You will work closely with technical groups driving towards mission impact, providing technical expertise, proactive assistance, and strategic insights to maximize mission impact. This role is instrumental in ensuring a seamless and successful customer experience throughout the initial engagement and transition to longer-term execution. Responsibilities: Act as the primary point of contact and trusted advisor for customers and their technical needs, challenges, and goals. Lead, mentor, and develop a team of engineers, fostering a culture of continuous learning, growth, and support of customer engagements Understand and articulate the technical competency and impact of engineers on the team Understand Defense Unicorns' products and philosophy Assist the team in discovery and framing efforts across the industry Identify and implement process improvements to increase team efficiency and effectiveness Assist with demonstration and content creation on products Manage the "proof of concept" work Build and maintain continuous delivery (CI/CD) pipelines Build, deploy, test, and troubleshoot UDS Bundles, Zarf packages, and UDS packages. Collaborate with cross-functional teams for brainstorming, research, and innovative growth strategies Conduct market research and competitor analysis to identify growth opportunities. Stay up-to-date with industry trends, best practices, and emerging technologies related to growth hacking and user acquisition Experiment with new tools, techniques, and technologies to improve growth outcomes The listed responsibilities are not exhaustive and additional respon

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play: Build and maintain performant backend systems and applications that drive real-world experiences Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. Champion engineering best practices—automated testing, peer reviews, observability, and elegant design Lead and influence architecture decisions that prioritize scalability and simplicity <span data-contrast=&quo

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM) , trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Why Hexnode? Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We operate in a mission-critical category—supporting organizations that rely on secure, reliable device management every single day. Joining Hexnode means stepping into a company in hyper-growth mode. With millions of devices under management and 100+ annual feature releases, you will have the opportunity to shape the next phase of a category-defining platform . About the Role: We are seeking a data-driven and strategic SEO Specialist to join our marketing team. This role is ideal for someone with deep expertise in organic search and a strong understanding of the B2B SaaS landscape. You will be responsible for developing and executing SEO strategies that drive qualified traffic, improve search rankings, and contribute to pipeline growth. Key Responsibilities: Develop and implement comprehensive SEO strategies aligned with business goals and target audience. Conduct keyword research, competitive analysis, and content gap analysis to identify growth opportunities. Optimize website architecture, content, and landing pages for search engines and user experience. Collaborate with content, product marketing, and web development teams to ensure SEO best practices are integrated. Monitor and report on SEO performance using tools like Google Analytics, Search Console, SEMrush, Ahrefs, etc. Stay updated with the latest SEO trends, algorithm updates, and industry developments. Manage technical SEO audits and recommend fixes for crawlability, indexation, and site speed. Build and execute link-building strategies to improve domain au

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Team As a member of the Alarms engineering team, you will be responsible for building compelling user experiences for one of Verkada’s major new product categories. This is an opportunity to take ownership over software products which keep our customers protected in times of critical need. You’ll be working alongside a small, dynamic team of frontend, backend and firmware engineers to develop these experiences. Our team operates as a startup within a startup, so you can expect a lot of autonomy and impact on the direction of the Alarms product category. About the Role We're looking for an Android Embedded UI Engineer to build the on-device interface for Verkada's alarm console — a touchscreen device used for real-time security monitoring, alert response, live video streaming, and two-way audio communication. You'll own the UI

P-191 At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high value challenges that are central to their own missions. Founded in 2013 by the original creators of Apache Spark, Databricks has grown from a tiny corner office in Berkeley, California to a global organization with over 1000 employees. Thousands of organizations, from small to Fortune 100, trust Databricks with their mission-critical workloads, making us one of the fastest growing SaaS companies in the world. Our engineering teams build highly technical products that fulfill real, important needs in the world. We constantly push the boundaries of data and AI technology, while simultaneously operating with the resilience, security and scale that is critical to making customers successful on our platform. We develop and operate one of the largest scale software platforms. The fleet consists of millions of virtual machines, generating terabytes of logs and processing exabytes of data per day. At our scale, we regularly observe cloud hardware, network, and operating system faults, and our software must gracefully shield our customers from any of the above. As a Data Scientist on the Data Team, you will help build a data-driven culture within Databricks by helping solve product and business challenges. The Data team also functions as a in-house, production "customer" that dogfoods Databricks and drives the future direction of the products. If you are interested in machine learning infrastructure, please apply to the Software Engineer Backend job opening here. The impact you will have: Shape the direction of some of our key data science areas for 2020 - usage forecasting, product analytics, user behavior and funnel analysis. Work closely with Product Management, Sales, Customer Success a

We are seeking a Salesforce Engineer III to design, build, and support secure, scalable Salesforce solutions that support critical business operations. This is a senior individual contributor role requiring strong hands-on technical expertise, sound engineering judgment, and experience working in regulated environments. This position supports systems and data subject to FedRAMP and other U.S. government compliance requirements. Due to the nature of the work, U.S. citizenship is required. This role will be based remotely in the United States. What You’ll Do Design, build, and maintain Salesforce solutions across sales, service, customer, and operational workflows Implement functionality using Salesforce configuration, Flows, Apex, Lightning Web Components (LWC), SOQL, and platform automation Develop and support integrations between Salesforce and external enterprise systems Translate business requirements into secure, scalable, and maintainable technical solutions Participate in technical design reviews, sprint planning, code reviews, testing, deployments, and production support Troubleshoot and resolve issues related to automation, integrations, data integrity, and system performance Create and maintain technical documentation, support UAT and regression testing, and assist with user enablement Ensure all solutions comply with Salesforce best practices, internal security standards, and regulatory requirements Leverage AI-powered development tools to improve productivity and analysis, while adhering to security and compliance guidelines Responsibilities Technical Delivery: Own end-to-end delivery of Salesforce features using a mix of declarative and programmatic solutions Secure Engineering: Design and implement solutions that meet FedRAMP, security, and compliance requirements, including least-privilege access and auditability Integration Design: Build and maintain secure integrations between Salesforce and downstream systems Engineering Excellence: Maintain high st

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Strategy and Analytics maximizes and accelerates Operations' ability to make Stripe work for our users. We aspire to be the COOs for Stripe Ops, working cross-functionally with global teams to help run the day-to-day business and articulate and achieve the longer-term, high-effort, high-value strategic priorities. We take a data-driven approach that combines strategy and analytics to help Ops leaders solve their most complex and most important issues while also driving the business planning and operational cadence end-to-end, from strategy to goal-setting to execution. What you'll do In this role, you'll be the go-to expert for your business area. You'll be hands-on and responsible for delivering critical insights, ensuring data-driven decision-making is at the core of what we do. You'll also partner with leadership to drive business strategy, planning, goal-setting, and performance tracking. You'll also scope and lead business-critical projects and execute on strategic initiatives. Responsibilities Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses using SQL and other analytical tools and languages, identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strat

JOB TITLE Access and Identity Management - Business Analyst A CAREER WITH POINT72'S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source and AI solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU'LL DO Translate business and security requirements into scalable, production‑ready AIM and IGA solutions that support firmwide operations Partner closely with business, Global Systems Administration, and technology stakeholders to deliver secure, efficient, and user‑friendly access solutions Analyze data to identify access trends, control gaps, and process inefficiencies, with a focus on automating manual processes and improving platform scalability Own requirements gathering, functional documentation, and user stories from ideation through UAT, deployment, and post‑release support Leverage tools such as SailPoint, JIRA, SQL, Splunk, and Power BI to support access governance, reporting, and operational insights Design and maintain dashboards and KPIs that measure access lifecycle performance, risk indicators, and user experience Support data‑driven decision making by validating data quality, ensuring consistency, and aligning metrics to business objectives Build deep domain expertise in identity governance, security controls, and investment‑driven technology platforms Contribute to a culture that prioritizes integrity, transparency, and the highest ethical standards WHAT’S REQUIRED 4+ years of experience as a Business Analyst supporting Access & Identity Management (AIM) and Identity Governance & Administration (IGA) initiatives

We are hiring a Senior Technical Product Marketing Manager to lead positioning and messaging and to grow adoption of MongoDB Search and Vector Search as foundational components of our platform – the retrieval layer powering the next generation of grounded AI applications and agents. This is a high-impact role for a marketer who thinks like a builder. As developers architect increasingly sophisticated systems – RAG pipelines, agentic workflows, multi-modal search experiences – retrieval has moved from an implementation detail to a core design decision. You’ll join a high-performing, globally distributed team and partner closely with Marketing, Builder Relations, Product Management, Engineering, Partners, and Sales to develop, measure, and achieve cross-functional goals. The role requires technical depth in information retrieval — lexical and vector search, hybrid approaches, embeddings, re-ranking, agentic retrieval loops, and the tradeoffs that matter in production systems — paired with the product marketing instincts to turn that depth into crisp, differentiated messaging for distinct user and buyer personas. Hands-on experience building or shipping AI-enabled products is a strong advantage. Individuals with prior experience in technical sales, developer relations, or technical marketing are encouraged to apply. This person is a voracious consumer of AI research and pays close attention to shifting patterns in application architectures and development, including agentic systems. This individual is confident in communicating with technical practitioners and non-technical decision makers in one-to-few and one-to-many engagements for internal and external audiences. We are looking to speak to candidates who are based in the US for our hybrid working model. What You’ll Do Drive Strategy & Execution: Act as a strategic partner for high-impact initiatives that align with MongoDB’s long-term business goals in collaboration with Marketing, Developer Relations, Product

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London / UK Remote | 💰 £140,000 - £165,000 + Equity + Benefits ✨ ⭐ Our Design team We’re a team of 115+ Product Designers, User Researchers, and Brand Designers led by Chief Design Officer Vuokko Aro. We’re on a mission to make money work for everyone. Product Design is the largest discipline within the design organisation, with designers working in tight-knit squads alongside researchers, product managers, and engineers to solve real customer problems at scale. We design for the “magic moments.” We’ve built a bank that feels deeply human, not just functional, shaping how millions of people experience money every day. Our product is our personality. We combine research, empathy, and craft to turn everyday interactions into memorable experiences. Now, we’re entering our next phase of growth and looking for exceptional design leaders to help define not only Monzo’s future, but the future of banking itself. There’s significant opportunity to shape the product, influence the organisation, and leave a lasting mark on millions of customers. 🔎 About the role We’re looking for a Director of Product Design to lead design across

We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions. CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: Experts in banking and payments, capital markets, and wealth & asset management Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile, and entrepreneurial culture About the Role We are looking for an experienced Business Analyst with strong Risk Governance expertise to join our Business Consulting team in Warsaw. This role will focus on supporting TPRM (Third Party Risk Management) Governance initiatives across policy, standards, metrics, and operating model enhancements. You will work closely with Risk, Operations, Technology, and Product stakeholders to define business requirements, improve governance processes, and help deliver strategic transformation initiatives within complex financial services environments. What You’ll Do Partner with stakeholders across Risk, Technology, Operations, and Product teams to capture and define business requirements for TPRM governance initiatives Develop key business analysis artefacts including problem statements, scope documentation, stakeholder maps, workshop outputs, and requirements catalogues Analyse and document current (“as-is”) and future-state (“to-be”) processes to support governance and operating model improvements Translate business needs into clear user stories and actionable requirements for delivery teams Facilitate workshops, support governance discussions, and contribute to programme delivery across policy, standards, and metrics workstreams What We’re Looking For Proven experience as a Business Analyst within financ

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Intro : As an Engineering Manager on the Connections team, you will lead engineers working on product areas that help people engage more meaningfully with others across our platform. You’ll partner closely with cross-functional leaders to shape strategy, drive execution, and build a healthy, high-performing team. This role is ideal for a people-first leader with strong product sense, deep technical judgment, data-driven mindset and an AI-native approach to working. What you’ll do: Lead and grow a cross-functional engineering team working across user-facing product areas and the systems that support them. Set clear goals and drive execution against a roadmap aligned with broader product and business priorities. Partner with Product, Design, Research, and Data Science to shape strategy, prioritize opportunities, and deliver measurable

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. We’re looking for an experienced product manager to lead and shape the future of the software platform that powers Stripe Terminal’s devices portfolio. Working closely with your engineering partners you will design, build and launch device software capabilities that delight users and differentiate Stripe’s solutions in the market. Working closely with our hardware experts you will build the multi-year strategy for how Stripe will continue to enhance the scalability, reliability, usability, and market differentiation of the software capabilities of our in-person commerce devices. In this role, you will work with a spectrum of users, from our largest platforms to small start ups as well as external technology partners to deeply understand user needs and market trends. You will obsess over stability, scalability, and expanding our product while delivering the best in person experiences in the world. What you'll do: Set a motivating multi-year vision for device softw

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Payments Experiences group is an organization focused on bringing new and novel payment methods to Stripe, and ensuring Stripe’s systems work well for merchants globally. This team works with internal and external partners to expand regional, non-card payment options, and to expand the use of Stripe’s payments processing globally. What you’ll do This is a Sao Paulo-based team, with platform teams in the US and Europe and sister teams worldwide. This team in particular will build and maintain new payment methods for Stripe, with a focus on LATAM and North America. They will manage local market idiosyncrasies, become regional experts that other Stripe teams will rely on, and partner with many non-tech functions at Stripe to expand our global reach and product portfolio. Responsibilities Design and reason about integration experiences with a strong focus on end-user simplicity and developer experience Build back-end services and integrations across solutions across Stripe’s payments product Engage and interact with external partners to determine and build technical solutions Engage directly with users to understand their business needs and translate requirements into concrete solutions Collaborate with cross-functional teams including product, partnerships, eng platforms, and other engineering teams to deliver these solutions Contribute to software platforms used across payments at Stripe Who you are We’re looking for someone w