Customer Activation Manager Commercial in Japan

About the Team The GTM Partnerships team is responsible for building a global, best in class, partner ecosystem that makes our customers successful, supports the company's mission of reaching AGI, and impacts the revenue growth of the company. About the Role We are hiring a partner director to operationalize, activate, and scale strategic partner relationships in Japan. This role will focus on driving enablement, coordinating joint solution development, and ensuring commercial activation across the partner lifecycle to accelerate and scale existing signed partnerships. You will be the connective tissue between OpenAI and the partner’s delivery, technical, and sales organizations to ensure the partnership delivers results. This role will report to the Japan Partnerships Lead and be based in Japan. In this role you will: Own the day-to-day relationship with one or more signed partners in Japan, acting as the single point of contact across enablement, solutioning, and GTM execution. Drive and manage onboarding across workstreams including sales training, technical enablement, security and provisioning, and support operations. Ensure partner readiness to deploy and resell OpenAI solutions, through shared project plans, milestone tracking, and joint QBRs. Orchestrate co-developed solutions by collaborating with partners to define use cases, create demo assets, and localize technical documentation. Monitor partner performance , flag risks early, and drive structured remediation or acceleration plans as needed. Coordinate across OpenAI teams including Sales, Solution Engineering, Enablement, Operations, Customer Success, and Marketing to ensure partner needs are met and internal alignment is maintained. Establish operational rhythms such as roadmap briefings, asset distribution, and sales enablement refreshes. Ensure compliance with partnership agreements , including commercial terms, dedicated personnel commitments, and reporting cadences. You might thrive in this role if

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Mission The Global Revenue Enablement (GRE) organization exists to equip every audience in our ecosystem — field sellers, technical specialists, and partners — with the clarity, content, and skills they need to execute with speed and consistency. But enablement doesn't stop at the field. The fastest path to consumption is a customer who knows exactly how to use what they've bought. That's where Customer Activation comes in. We're building a function that embeds education directly into the account motion — not as a post-sale afterthought, but as a deliberate strategy to accelerate time-to-value, reduce friction in expansion conversations, and protect consumption in accounts that matter most. The Customer Activation Partner for Japan & Korea will embed education into the account motion across a defined set of top accounts in both markets. This is not as a support function, but a deliberate strategy to accelerate adoption, reduce time-to-value, and surface the expansion signals that matter to the business. You'll operate with significant autonomy, working directly with account teams, customers, and regional delivery resources to build education plans that drive measurable consumption outcomes. And you'll serve as the primary voice connecting what's happening on the gro

About the Team The AI Deployment Management (ADM) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution. Our mission is to help customers successfully adopt and operationalize AI across their organizations. We partner with enterprises to translate the potential of OpenAI’s technology into durable capability—through structured training, technical enablement, and scalable deployment programs. By helping customers move from experimentation to production, the ADM team accelerates time-to-value, deepens product adoption, and helps make OpenAI indispensable to how organizations work. About the Role The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API. This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use. This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts. Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes. This role is based in our Tokyo Office. We use a hybrid work model of 3 days in the office per wee

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. We're looking for a Japan Growth Lead to establish and scale Replit's commercial presence in Japan. This is a high-impact, externally-facing role that sits at the intersection of enterprise business development, channel sales, and market strategy. You'll own how Replit shows up in the Japanese market, building partnerships with enterprise and government customers, activating reseller and channel partner networks, and representing Replit at major industry events and conferences. This role is ideal for someone who has deep roots in Japan's business landscape, understands how to navigate enterprise and public-sector sales cycles in Japan, and knows how to build trust with both technical and non-technical stakeholders. What You'll Do Enterprise & Government Partnerships Own end-to-end partnership development with enterprise accounts, government agencies, and public sector institutions in Japan Identify, prospect, and close strategic partnerships with large Japanese enterprises across technology, finance, manufacturing, retail, and more Navigate complex, multi-stakeholder procurement processes typical of Japanese enterprise and government accounts Build long-term relationships with key decision-makers, executives, and procurement leads Channel & Reseller Activation Identify, recruit, and activate resellers, system integrators, and channel partners who can distribute Replit's products in Japan Develop enablement programs, co-selling motions, and joint go-to-market strategies with channel partners Negotiate partnership agreements, reseller terms, and co-marketing arrangements Monitor partner performance and iterate on programs to maximize channel revenue Education (EDU) Partnerships Build partnerships with Japanese un

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Engineer, you'll expand your impact by partnering with customers in GitLab's group across APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle. Working closely with Account Executives and Renewals Managers, you'll align technical recommendations to customer goals and help support renewals and expansion by demonstrating

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life ※ 本求人は、障がいのある方を対象とした採用枠です※ 職務内容 ＜ポジション名＞ 【障がい者採用】カスタマーサポート：患者さん向け (CRM @ Tokyo) “Careers that Change Lives” 弊社の不整脈・心不全に対する植込み型医療機器をご使用いただいている患者さんの中には、日常生活における不安や疑問を抱えている方もいらっしゃいます。弊社では、植え込んだ後も継続的にサポートを行うことが大切だと考えており、患者さんが安心して日常生活を送ることで、QOL（生活の質）の一層の向上につながるよう努めています。 本業務では、電話（受電・架電対応）を通じて、患者さんの立場に立ち、寄り添う気持ちで質問や疑問にお応えしていきます。 主な業務内容 受電・架電業務 患者さんやそのご家族などから寄せられる問合せに対してのコール対応業務が中心となります。 日常生活における電磁干渉に関するご不安についても、患者さんが安心して日常生活を送れるよう、丁寧で分かりやすい説明を行っていただきます。 また、植込み型医療機器のデータを医療機関へ送信する機器（遠隔モニタリング）の設置と使用方法、トラブルシューティングなどの問い合わせに対してご対応いただきます。 対応履歴の登録 関連資料の送付手配業務など ＜勤務地＞ 品川本社 ＜部門について＞ カーディアックリズムマネジメント (CRM)は、メドトロニックの起源である心臓植込み型ペースメーカをはじめ、植込み型除細動器等、心臓植込み型デバイスを扱っている部署です。メドトロニックは本分野のPioneerであり、現在もトップメーカーとして医療に貢献しています。 ＜必須要件＞ 職務経験 社会人経験3年以上 顧客対応経験：営業、販売、接客、受付など、対人コミュニケーションを通じて顧客の課題解決や不満解消にあたった経験 スキル PCスキル(Microsoft Office: Excel, Word) 行動特性 マルチタスク能力と情報処理スキルがある方 コミュニケーション能力とチーム内での情報共有が丁寧にできる方 学歴 高卒以上 ＜歓迎要件＞

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention. Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently Act as an advisor to customers to ensure they’re leveraging the solution effectively Monitor and identify usage trends to uncover renewal risks and support greater adoption rates Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: Customer-minded, always trying to provide the most value possible Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. A strong communicator (written and verbal) with excellent attention to detail Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross

#LI-KO1 カスタマーサクセス・アソシエイトとして、Datadogをご利用中の既存顧客を対象に、トレーニング、導入サポートなどを提供しながら、確立されたセールス・メソッドに沿ってアップセル・クロスセルに取り組みます。カスタマー・エクスペリエンス（顧客体験）を最大化できるよう、顧客との信頼関係を構築して固有課題やニーズを特定し、利用拡大の機会を発掘して、Datadog製品の価値を伝えることに注力します。顧客のスケーリングを担うカスタマーサクセスチームにとって、個人の成長とチームの成功を両立させることが、最優先事項です。 Datadogでは、オフィスカルチャーによって築かれる人間関係やコラボレーション、そこからもたらされる創造性を大切にしています。私たちは、従業員それぞれに合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。 業務内容： 小規模な既存顧客に対し、利用拡大できる機会を特定し、案件化する 既存顧客へのアップセル・クロスセルにおいてフルセールスサイクルを担う カスタマー・エクスペリエンス（顧客体験）の向上と、長期にわたる継続的な利用・製品導入のためのトラブルシューティング 既存顧客と伴走し、利用拡大の機会を見つけ、ロイヤルティを高める Datadogの社内チーム（サポート、製品チーム、財務・法務など）との部門横断的コラボレーション 既存顧客のアドバイザーとして、ソリューションが効果的に活用されているか確認し、サポートする 募集要項： 可能な限り最高の価値を提供しようとするカスタマーファースト・マインド 売上を担うセールスと、カスタマーサクセスとしてのキャリアが組み合わさったハイブリッド・ポジションで、自己成長したい方 細やかで思慮に富んだコミュニケーションができる（文書および口頭で アップセル・クロスセル活動のための契約条件や、価格交渉の成功経験 マルチタスクをこなし、臨機応変なセルフスターター タイムマネジメントが得意で、大量かつ迅速な業務に自信がある Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。 福利厚生と成長機会： 個々のパフォーマンスと成果に基づく豊かな報酬体系 新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP） プレジデント・クラブへの参加機会 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 MEDDICとCommand of Messageに関する丁寧な営業研修 社内ネットワーク構築のためのメンターおよびバディ・プログラム インクルーシブな企業文化、コミュニティ・ギルドへの参加機会 幅広く手厚い医療関連の福利厚生制度 企業型確定拠出年金（401K） ペットの養子縁組と保険プログラム 上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。世界中のすべての候補者様にご理解頂けるよう、応募情報に関する項目は一部、英語のままで記載されています。全ての求人情報を英語でご確認されたい場合は、 こちら をご覧ください。 #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. We are looking to speak to candidates who are based in Tokyo for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments. Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention. Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success. Track and report progress ag

We’re looking for a Senior Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. Check out some of our customer stories here . At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: As a Senior Manager, Enterprise Customer Success (Japan), you will lead a high‑performing team of Enterprise Customer Success Managers responsible for driving strategic value, adoption, and expansion across Datadog’s largest customers in Japan. You will combine strong people leadership, deep enterprise customer success expertise, and nuanced understanding of the Japanese market to build long‑term partnerships with C‑level stakeholders and accelerate Datadog’s growth in the region. Lead, grow, and develop a team of Enterprise Customer Success Managers supporting Datadog’s strategic and global accounts in Japan, including recruiting, onboarding, performance management, and ongoing coaching. Define and operationalize a repeatable customer success motion tailored to the Japanese enterprise market, ensuring proactive adoption, value realization, and renewal across complex, multi‑product deployments. Guide your team in building trusted advisor relationships with senior and executive stakeholders (CIO, CTO, Heads of Infrastructure/DevOps, Security leaders) at Fortune 1000 companies and leading Japanese enterprises, aligning Datadog to their business and technology priorities. Oversee the

As a Senior Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity. Own and project manage the on-boarding process for new customers. Discover, own and manage the customer’s success plan. Ensure consistent alignment with decision makers on the impact of their investment in Datadog. Proactively build and maintain targeted relationships with people of influence throughout the customer base. Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal). Monitor and analyze usage trends to uncover potential renewal opportunities and risks. Act as the primary owner of customer adoption and health. Support your colleagues and cross functional teammates in the development of best practices. With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: Min of 5+ years in a Customer Success or Account Management role in B2B SaaS (Exp in serving a technical audience a plus). Strong experience working with a portfolio of accounts that included large Enterprise. Excellent in driving discovery to understand your customers key pain points, objectives and priorities. Demonstrate expert level in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience. You’re excited to work i

Senior Enterprise Customer Success Managerとして、Datadogの中でも最も重要度の高いエンタープライズ顧客を担当し、プロダクトの健全な活用と優れた顧客体験の実現を牽引していただきます。 Datadogでは、Enterprise Customer Success Managerと同様に、オフィスカルチャーとハイブリッドワークを重視しています。 Datadogでは、オフィスカルチャーを大切にしています。人と人との関係性やコラボレーション、そこから生まれる創造性を重視し、ハイブリッドワークを通じて、一人ひとりに合ったワークライフバランスを実現しています。 主な業務内容（What You’ll Do） SalesおよびTechnical Solutionsと連携し、オンボーディングから活用成熟フェーズまでの戦略的な活用促進を主導 新規顧客オンボーディングの全体設計およびプロジェクトマネジメント 顧客サクセスプランの策定・管理・高度化 Datadogへの投資価値・成果について、エグゼクティブレベルの意思決定者と継続的にアライン 顧客組織内で影響力を持つステークホルダーとの戦略的関係構築 • 社内のクロスファンクショナルチーム（Sales、Support、Enablement、Product、Finance、Legal）との連携 利用状況データの分析を通じた更新機会・リスクの特定 顧客活用・健全性の最終責任者としての対応 チームメンバーや他部門と連携し、ベストプラクティスの構築・展開をリード 求める人物像（Who You Are） B2B SaaSにおけるCustomer SuccessまたはAccount Managementの実務経験5年以上（技術者向け顧客対応の経験があれば尚可） 大規模エンタープライズ顧客を含むアカウントポートフォリオの担当において、豊富な実績をお持ちの方 顧客の課題・目的・優先順位を深く理解するためのディスカバリーを高いレベルで実行できる方 複雑な概念を分かりやすく伝え、顧客の課題・目的に結びつけるエキスパートレベルのコミュニケーション力かつ、相手に応じてメッセージを柔軟に調整できる方 スピード感のある環境で、自身のスキルを継続的に高めながら、チーム全体のレベルアップに積極的に関与できる方 必要に応じて顧客訪問やイベント対応のための出張が可能な方 日本語：読み書き・会話ともに流暢 英語：読み書き・会話ともにビジネスレベル以上 Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。 利益と成長： 最高のオンボーディング MEDDICとCommand of Messageの営業研修 包括的な企業文化、コミュニティ・ギルドに参加する機会 社内ネットワークのための部門内メンターおよびバディ・プログラム 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 新規雇用株式（RSU）および従業員株式購入制度（ESPP） 手厚く競争力のある福利厚生パッケージ 上記の福利厚生と成長は、雇用国やDatadogでの雇用内容によって異なる場合があります。 #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Dat

Enterprise Customer Success Managerとして、Datadogの中でも最大規模かつ戦略的に重要な顧客を担当し、プロダクトの健全な活用促進と、ポジティブな顧客体験の実現をリードしていただきます。 Datadogでは、オフィスカルチャーを大切にしています。人と人との関係性やコラボレーション、そこから生まれる創造性を重視し、ハイブリッドワークを通じて、一人ひとりに合ったワークライフバランスを実現しています。 主な業務内容（What You’ll Do） SalesおよびTechnical Solutionsと連携し、オンボーディングから活用成熟フェーズまでのプロダクト利用促進を主体的に推進 新規顧客のオンボーディングプロセスをオーナーとして設計・推進・プロジェクト管理 顧客のサクセスプランを策定し、主体的に管理・実行 Datadogへの投資価値・成果について、意思決定者と継続的に認識をすり合わせ 顧客組織内のキーパーソン・影響力のあるステークホルダーとの関係構築・維持 社内の各部門（Sales、Support、Enablement、Product、Finance、Legal）との密な連携 利用状況データをモニタリング・分析し、更新機会やリスクの早期把握 顧客のプロダクト活用および健全性（Customer Health）の最終的な責任者として対応 求める人物像（Who You Are） B2B SaaSにおけるCustomer SuccessまたはAccount Managementの実務経験3年以上 大手エンタープライズ顧客を含むアカウントポートフォリオの担当経験 顧客の課題・目的・優先順位を理解するためのディスカバリーを主導できる方 複雑な内容を分かりやすく伝え、顧客の課題・目的と結びつけて説明できる高いコミュニケーション力 また、相手に応じてメッセージを柔軟に調整できる方 スピード感のある環境で、自身のスキルを継続的に高めながら、チームのベストプラクティス形成にも積極的に関与できる方 必要に応じて顧客訪問やイベント対応のための出張が可能な方 本ポジションでは、日本国内およびグローバルの社内関係者・社外のお客様とのコミュニケーションが発生するため、日本語・英語ともに、読み書きおよび会話においてビジネスレベル以上の語学力をお持ちの方 Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。 利益と成長： 最高のオンボーディング MEDDICとCommand of Messageの営業研修 包括的な企業文化、コミュニティ・ギルドに参加する機会 社内ネットワークのための部門内メンターおよびバディ・プログラム 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 新規雇用株式（RSU）および従業員株式購入制度（ESPP） 手厚く競争力のある福利厚生パッケージ 上記の福利厚生と成長は、雇用国やDatadogでの雇用内容によって異なる場合があります。 #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to

As an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity. Own and project manage the on-boarding process for new customers. Discover, own and manage the customer’s success plan. Ensure consistent alignment with decision makers on the impact of their investment in Datadog. Proactively build and maintain targeted relationships with people of influence throughout the customer base. Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal). Monitor and analyze usage trends to uncover potential renewal opportunities and risks. Act as the primary owner of customer adoption and health. With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: 3+ years in a Customer Success or Account Management role in B2B SaaS. Experience working with a portfolio of accounts that included large Enterprise. Experienced in driving discovery to understand your customers key pain points, objectives and priorities. Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience. You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices. Able to t

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Our team of Customer Experience Managers (CEMs) work closely with some of Figma’s largest customers to drive engagement, adoption, and value realization. Now, we’re looking for an experienced and passionate leader to help scale this function in Japan. As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with select Mid-Market, Enterprise, and Strategic customers. You’ll help shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Figma’s Customer Experience organization. We're seeking someone who has helped scale post-sales functions in high-growth SaaS environments and is deeply motivated by helping customers succeed and realize business value by using our platform. If you’re energized by enabling and developing customer-facing teams, and you have a background in SaaS and/or product design and development tools, we’d love to hear from you. This is a full time role based out of our Tokyo hub. What you’ll do at Figma: Lead, manage, and grow a team of high-performing CEMs Set clear goals and expectations, provide mentorship and coaching, and support career development Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded Ensure the team is delivering exceptional value and experience across our enterprise customer base Regularly engage directly with customers and act as an escalation point when required (while this is a leadership role, we expect this role to inc