Merchant Experience Partner in New Zealand

About the Team We’re looking for a Merchant Experience Partner (MXP) to join our ANZ Merchant Experience team, owning end-to-end, white-glove relationships with our highest-value merchants — across Restaurant or New Vertical categories including grocery, alcohol, convenience and retail. About the Role At its core, this role is about merchant-facing case resolution but we want to shift how we do that: working proactively, spotting and solving problems before merchants raise them, rather than just reacting when they do. You’ll have real scope to shape how we work with merchants, bringing ideas, taking initiative, and influencing new ways of working. You’ll be commercially minded, comfortable with ambiguity, and confident building trust with a wide range of stakeholders, from Enterprise merchants and Franchisees to Sales, Operations and Product teams. Please note: the initial training period for this role requires full-time, in-office attendance, five days a week, before transitioning to our 3-day hybrid pattern (Monday, Thursday and one other day of your choice). You’re excited about this opportunity because you will… Build strong, cross-functional relationships — working alongside your assigned Account Owners to manage a dedicated portfolio of merchants Support complex, high-touch, white-glove case ownership, end to end Work proactively to spot and resolve issues before merchants raise them, rather than just reacting when they do Represent Merchant Support at both the internal

About the Team DoorDash is looking for top-talent to help grow our New Zealand New Verticals business! We're looking for experienced individuals with deep retail market knowledge to allow us to best serve our consumers, Dashers, and merchants. Join our never-ending pursuit to better power economies in New Zealand and across the globe. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role DoorDash is looking for an Enterprise Partnerships Lead to join the New Verticals Business Development team, to sign net new retailers in New Zealand. You will be responsible for selling DoorDash’s full suite of products to retailers across our New Verticals categories, including general merchandise, as well as emerging verticals such as pets, fashion, beauty, hardware, consumer electronics, and more. You will report to the Director of New Verticals Business Development, ANZ. This role is hybrid with 3 days in-office and 2 days remote / meeting and pitching to prospective partners. You’re excited about this opportunity because you will…&