Ai Success Manager in San Francisco

About the Team OpenAI's Research Team is at the forefront of AI research, pushing the limits of what AI can achieve. Our team is dedicated to developing advanced AI systems that are powerful, safe, and beneficial for everyone. About the Role The Research IP Partnerships team is in need of Technical Program Managers (TPMs) to streamline the integration of our applied research with external strategic partners. This role is critical for synthesizing research from cross functional teams, enabling model deployment, and ensuring new technologies are effectively adopted. You will act as the connection that enables our partners to deploy the most advanced AI models. Your primary focus will be to increase our research velocity and ensure that our deployments are successful and collaborative with our partners. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Build and share a deep understanding of frontier AI model development Partner with internal and external teams to drive deployment of the latest OpenAI technologies Manage critical inquiries from both technical and non-technical partners Design and implement simple, scalable processes that solve complex problems Deliver high-profile pipeline and tooling projects on tight deadlines Work across research and engineering to align goals, streamline communication, and support business priorities You might thrive in this role if you: Have experience in a strategic partnerships and technical program management role Can right-size process to align stakeholders while ensuring speed of delivery (action-oriented) Are fantastic at building cross-functional relationships and having empathy for the many roles involved in deploying research Can design and build tools (via code / no-code / AI) to facilitate internal processes Are a great communicator across written, presentation, and visual forms. Are engaged and c

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We're looking for a Web Designer / Design Engineer to own baseten.co day to day, from concept through production. You'll design and build landing pages, bring product launches to life, run experiments, improve conversion, and keep raising the quality bar on the site. This is a high-ownership role on the brand design team, sitting between brand design and frontend engineering. We want the website to be one of the best expressions of the Baseten brand and one of the best developer-focused sites on the internet, which means treating it as a product that's constantly evolving rather than something we redesign every few years. You'll have a lot of autonomy to ship, while partnering closely with brand, product marketing, engineering, and leadership on bigger launches. RESPONSIBILITIES Own the design and frontend implementation of the Baseten marketing site. Ship landing pages, product pages, launches, and campaigns from concept through production. Improve the site continuously, finding and acting on opportunities to make it better rather than waiting for a redesign cycle. Partner with growth and product marketing to test messaging, layouts, and conversion improvements without sacrificing craft. Build polished interactions, motion, and details that make the site feel distinctly Baseten. Build and evolve the components, patterns, and design systems that let the team move quickly without lowering the bar. Turn complex

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is looking for a Product Designer to help shape the next generation of our platform. You'll join a small design team with a lot of ownership and a high bar for craft, working across the entire Baseten product to solve hard problems for technical users. This role covers the full arc of the work: early exploration through production. You'll establish patterns that show up across the product, evolve our design system, and raise the quality bar as we scale. RESPONSIBILITIES Lead product design end to end, including research, product definition, prototypes, design reviews, specs, and final implementation. Work directly with engineering and product to frame problems, explore solutions, and ship quickly. Collaborate with customers to understand their workflows, validate ideas, and test prototypes. Push the visual and interaction quality of the Baseten product across surfaces. Create interactions and details that make complex technical workflows feel clear, fast, and polished. Evolve our design system and establish patterns that scale across a growing product. Look across the product for opportunities to improve consistency, usability, and overall quality. Get into the code with engineers to polish UI and make sure the shipped experience matches the design. Help shape how the design team works and raise the bar for product quality across the company. REQUIREMENTS A portfolio that demonstrates strong visual and

About the Team OpenAI's Industrial Compute organization is building the world's most advanced AI infrastructure ecosystem. Working alongside leading cloud providers, engineering firms, construction partners, utilities, and equipment manufacturers, we are delivering hyperscale AI campuses that enable the next generation of frontier AI models. The Strategic Sourcing team develops and executes the commercial strategies that ensure our infrastructure programs have reliable access to the equipment, materials, and strategic partners needed to deliver at unprecedented scale. We partner closely with Infrastructure Delivery, Capacity Planning, Design Engineering, Hardware Operations, Finance, Legal, and our external suppliers to build a resilient global supply network capable of supporting Industrial Compute's long-term growth. As we continue expanding globally, strategic sourcing becomes a critical competitive advantage, ensuring our infrastructure programs remain cost-effective, resilient, and capable of executing against aggressive deployment timelines. About the Role We are seeking a Strategic Sourcing Manager, Data Center Infrastructure: Owner Furnished Equipment to lead sourcing strategy for the critical infrastructure systems that power Industrial Compute campuses. This role will develop commercial strategies, negotiate strategic supplier agreements, and manage relationships across engineering, construction, manufacturing, and infrastructure partners responsible for delivering mission-critical facilities. You will work closely with Infrastructure Delivery, Capacity Planning, Engineering, Finance, Construction, and external suppliers to ensure Industrial Compute has the capacity, supplier relationships, and commercial frameworks required to support rapid global expansion. The ideal candidate has experience sourcing major infrastructure systems for hyperscale data centers, mission-critical facilities, industrial construction, semiconductor manufacturing, energy infrastr

About the Team Industrial Compute is building the world's most advanced AI infrastructure. Working alongside our capital partners, engineering teams, and construction organizations, we design and deliver large-scale, mission-critical compute campuses that power the next generation of AI. Our Design organization brings together engineering, construction, and digital design to ensure facilities are coordinated, constructible, and optimized from the earliest planning phases through deployment. About the Role We are seeking a BIM Designer & Coordinator to support the planning and design of large-scale industrial and mission-critical facilities. In this role, you will develop, coordinate, and maintain multidisciplinary BIM models across Civil, Electrical, Mechanical, Architectural, and Structural disciplines, enabling early design validation, constructability reviews, equipment planning, and cross-functional coordination. You will partner closely with internal engineering teams, external design consultants, contractors, and project stakeholders to produce coordinated BIM deliverables that improve design quality, reduce project risk, and support efficient execution across Industrial Compute's global infrastructure portfolio. Key Responsibilities: Develop and maintain conceptual and schematic BIM models for large-scale industrial and MEP-intensive facilities. Coordinate BIM models across Civil, Electrical, Mechanical, Architectural, and Structural disciplines. Create and maintain federated models used for design reviews, spatial coordination, constructability analysis, and clash detection. Model major building systems including equipment layouts, utility corridors, electrical rooms, mechanical rooms, structural framing, site infrastructure, and architectural constraints. Coordinate equipment clearances, maintenance access, routing zones, shafts, risers, utility entrances, and major MEP pathways. Translate engineering sketches, basis-of-design documents, equipment lists

About the Team OpenAI's Industrial Compute organization is building the world's most advanced AI infrastructure ecosystem. In partnership with leading cloud providers, hardware manufacturers, utilities, construction partners, and internal engineering organizations, we are delivering hyperscale AI campuses that power the next generation of frontier AI models. Infrastructure Delivery Operations sits at the center of this effort. Our team develops the operating model that connects infrastructure strategy, supply planning, manufacturing operations, and delivery into a single, integrated system that enables OpenAI to deploy AI infrastructure predictably at scale. We partner across Hardware Engineering, Network Engineering, Capacity Delivery, Hardware Operations, Security, Finance, Strategic Sourcing, and external infrastructure partners to create a single, integrated view of program health. Through governance, operational analytics, executive reporting, and scalable operating mechanisms, we enable leaders to proactively manage risk, optimize capacity, and deliver infrastructure predictably at Industrial Compute speed. About the Role We are seeking a Technical Program Manager, Infrastructure Delivery Operations to drive integrated strategy and delivery across OpenAI's rapidly expanding AI infrastructure portfolio. This role sits at the intersection of infrastructure strategy, New Product Introduction (NPI), supply planning, manufacturing operations, and infrastructure delivery. You will lead highly cross-functional programs spanning engineering, supply planning, manufacturing, logistics, construction, commissioning, and operations, ensuring technical and operational dependencies remain synchronized from planning through production readiness. Beyond driving program execution, you will leverage operational insights to improve capacity planning, infrastructure strategy, and deployment readiness. You will also help operationalize new technologies and suppliers by partnering w

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We are looking for an Account Executive to join our dynamic team. This role is a great fit for those with sales experience looking to grow within a high-growth startup environment. As an Account Executive, you will prospect and close new business alongside our founders and Marketing team. You’ll consult with our existing customer base and prospective customers to build meaningful relationships and shape our product and go-to-market roadmaps. RESPONSIBILITIES Help build the foundation and processes for customer-facing teams at Baseten Lead, negotiate, and execute new sales opportunities for Baseten In partnership with the marketing and BDR team, develop a strong sales pipeline to support quarterly and annual sales targets Establish and maintain relationships with key stakeholders within sales accounts Work cross-functionally to improve the customer experience and ensure sales effectiveness REQUIREMENTS 5+ years of sales experience in a SaaS business Experience in selling to technical audiences Experience with developer/machine-learning tooling preferred, but not required Proven ability to close complex sales cycles Proficiency with sales and marketing automation tools Interest in working at an early-stage, fast-paced startup BENEFITS Competitive compensation, including meaningful equity. 100% coverage of medical, dental, and vision insurance for employee and dependents Flexible PTO policy including company wide

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We are seeking an experienced and proactive Security Engineer to help us build, maintain, and continuously improve the security posture of our rapidly growing ML infrastructure platform. As one of the first dedicated security hires at Baseten, you will work cross-functionally with engineering and operations teams to ensure we’re meeting the highest standards of confidentiality, integrity, and availability. You’ll have an opportunity to shape our security strategy and best practices from the ground up, influencing the way our platform handles sensitive data for both internal and external stakeholders. RESPONSIBILITIES Security architecture and design: Collaborate with engineering teams to design and implement secure systems and infrastructure, including cloud (AWS/GCP) environments and container orchestration platforms. Vulnerability management: Lead proactive vulnerability assessments, pen tests, and remediation efforts to ensure our products and infrastructure remain secure. Incident response: Develop and maintain incident response processes, including detection, analysis, containment, eradication, and post-incident reviews. Identity and access management (IAM): Oversee IAM strategies and tools to ensure the right people have the right level of access to our systems and data. Security compliance and audits: Work closely with operations to ensure compliance with relevant standards (e.g., SOC 2, ISO 27001) and

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Lead large-scale brand campaigns across digital, events, and out-of-home. Partner with engineering and product marketing on major product launches. Turn complex technical ideas into clear, compelling visual communication. Evolve the Baseten visual identity into a brand system that scales. Own projects end-to-end, from concept through launch, collaborating directly with marketing, product, engineering, and leadership. Shape our employer brand and help define how new hires experience Baseten. Raise the bar for craft across every customer touchpoint. ABOUT YOU You have a portfolio of exceptional work with outstanding visual craft and attention to detail. You care deeply about quality and sweat the details. You communicate ideas clearly and thrive in collaborative environments. You know when to build systems, not just execute on assets. You default to ownership and are comfortable leading highly cross-functional projects from concept through launch. You're excited by technical products and know how to make complex ideas feel consumable without oversimplifying them. You thrive in a fast-moving environment with a high bar for quality. You have strong opinions about design and can articulate why something works - and why it doesn't. BONUS Motion design and animation experience Experience designing for developers or highly technical audiences. BENEFITS Competitive compensation, including meaningful equity. 100% covera

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As a Product Engineer on the Dedicated Inference team, you'll shape the state-of-the-art developer experience for deploying and operating AI workloads in production. From the CLI and SDKs to APIs, observability, and debugging workflows, you'll build the tools customers rely on every day to manage mission-critical inference deployments. Few teams at Baseten have as much breadth and visibility as Dedicated Inference. The team is often at the forefront of new product development, giving engineers the opportunity to shape the experience of some of our most important customers. EXAMPLE INITIATIVES You'll get to work on these types of projects as part of our Dedicated Inference team: Chains for multi-component workflows Asynchronous inference Model APIs for frontier models Model training built for production inference RESPONSIBILITIES Implement new features and products for the team Design ergonomic APIs and abstractions to solve customer problems Fix bugs and resolve customer issues with urgency Work across the stack - regardless of where you start, you’ll end up touching both React Components and Kubernetes Pods Work closely with the product and forward deployed engineering teams to develop and drive new product ideas REQUIREMENTS Bachelor's degree or higher in Computer Science or related field Proficient coding abilities in one or more popular programming or scripting languages; Python, Go, or Javascript proficie

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As an Infrastructure Software Engineer at Baseten, you'll build and maintain components of our ML inference platform that powers production AI applications. You'll contribute to the core infrastructure, enabling developers to deploy, scale, and monitor ML models with high performance. EXAMPLE INITIATIVES You'll get to work on these types of projects as part of our Infrastructure team: Multi-cloud capacity management Inference on B200 GPUs Multi-node inference Fractional H100 GPUs for efficient model serving RESPONSIBILITIES Develop infrastructure components for our ML inference platform using Python and Go Implement and maintain Kubernetes deployments for model serving Contribute to our inference orchestration layer for model deployments Build and enhance monitoring systems for model performance metrics Implement efficient resource management solutions for ML workloads Support infrastructure automation to improve ML deployment workflows Work closely with team members to implement technical solutions Help balance performance optimization with system reliability Participate in technical discussions around infrastructure improvements Learn and apply infrastructure best practices REQUIREMENTS Bachelor's degree or higher in Computer Science or related field Proficient coding abilities in one or more popular programming or scripting languages; Go proficiency is a plus Working knowledge of Kubernetes and containeriza

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Are you passionate about advancing the application of artificial intelligence? We are looking for a Software Engineer focused on ML performance to join our dynamic team. This role is ideal for someone who thrives in a fast-paced startup environment and is eager to make significant contributions to the exciting field of LLM Inference. If you are a backend engineer who thrives on making things faster and is excited about open-source ML models, we look forward to your application. EXAMPLE INITIATIVES You'll get to work on these types of projects as part of our Model Performance team: Baseten Embeddings Inference: The fastest embeddings solution available The Baseten Inference Stack Driving model performance optimization RESPONSIBILITIES Implement, refine, and productionize cutting-edge techniques (quantization, speculative decoding, kv cache reuse, chunked prefill and LoRA) for ML model inference and infrastructure. Deep dive into underlying codebases of TensorRT, PyTorch, TensorRT-LLM, vllm, sglang, CUDA, and other libraries to debug ML performance issues. Apply and scale optimization techniques across a wide range of ML models, particularly large language models. Collaborate with a diverse team to design and implement innovative solutions. Own projects from idea to production. REQUIREMENTS Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics, or related field. Experience with one

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As a Cloud Platform Engineer, you'll envision and build robust systems and processes that ensure our infrastructure is scalable, reliable, and efficient. This can range from automating deployments and monitoring systems to optimizing performance and managing incidents. We all work closely with our users, learning from their past struggles in operationalizing ML, onboarding them onto our platform, and turning our learnings into ideas for improving Baseten. EXAMPLE INITIATIVES You'll get to work on these types of projects as part of our Infrastructure team: Multi-cloud capacity management Inference on B200 GPUs Multi-node inference Fractional H100 GPUs for efficient model serving RESPONSIBILITIES Build and maintain scalable infrastructure to support the deployment and operation of machine learning models. Establish standards and best practices for reliability and performance across the infrastructure. Automate processes when relevant, particularly for managing CI/CD pipelines. Own products and projects end-to-end, functioning as both an engineer and a project manager, with a focus on user empathy, project specification, and end-to-end execution. Collaborate with cross-functional teams to understand project requirements and translate them into technical solutions. Mentor junior team members and contribute to knowledge sharing within the organization. Navigate ambiguity and exercise good judgment on tradeoffs and

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As a Site Reliability Engineer at Baseten, you'll define and codify the gold standards of day 2 operations for our ML infrastructure platform. You'll envision and build robust systems, processes, automations, and observability tooling that keep our platform reliable at scale — and that empower the broader organization to operate confidently. You'll work closely with engineering, forward-deployed and product teams: learning from recurring failure patterns, turning tribal knowledge into automated mitigations, and raising the operational floor for the entire company. EXAMPLE INITIATIVES You'll work on projects like these as part of the SRE team: Improve Baseten SRE Practices, by instrumenting SLOs and SLIs, improving alerting and observability for all services. Building AI-assisted tooling for incident triage and response. RESPONSIBILITIES Own the reliability of Baseten's multi-cloud Kubernetes infrastructure, including incident response, post-mortems, and remediation tracking. Build and maintain observability infrastructure — metrics, logging, dashboards, and alerting — as code. Author, validate, and improve runbooks for recurring failure patterns, ensuring they're structured for low-context, safe execution. Identify high-frequency failure patterns and convert them into automated mitigations or self-healing automations. Diagnose and resolve runtime issues related to latency, memory behavior, GPU utilization, con

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. ROLE We’re looking for a high-performing strategic finance professional to join our growing GTM Finance team. Our business grows with our customers' usage, which makes the finance function highly strategic at Baseten: growth, pricing, margin, and capacity decisions are business model decisions. You'll sit at the center of them, partnering directly with GTM leadership and reporting into a finance team with a seat at the table for the calls that shape the company's trajectory. This role is ideal for someone with 3 to 7 years of experience across strategic finance, investing, and/or investment banking who wants broad exposure to company-building inside a fast-scaling AI infrastructure company. Experience at a usage-based software company is a plus. RESPONSIBILITIES Own financial planning, forecasting, and budgeting processes for the GTM org Build and maintain financial models across revenue, S&M spend, headcount, and strategic bets Analyze the metrics that define a usage-based business – ARR, gross margin, consumption trends, retention, and GTM efficiency Partner with GTM leaders to set targets, evaluate growth initiatives, shape pricing, and design sales compensation Help prepare board materials, investor updates, and fundraising analyses Improve financial reporting, dashboards, and operational rigor so our infrastructure scales as fast as our revenue Work cross-functionally to turn ambiguous business questions into