Critical Support Operations Associate in United States

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU As an Account Executive on our Small Medium Business team, your role involves identifying new opportunities with potential clients and our current customer base. This includes prospecting, conducting discovery calls and demos, negotiating deals, and closing new business across all industries in the Small Medium Business segment (1-500 employees). Additionally, you will conduct thorough research to understand customers' unique business challenges and how Box can provide value. You'll also drive the sales process by influencing key stakeholders both internally and externally while developing a comprehensive territory plan that covers all aspects of your target market. Lastly, scheduling visits to meet customers face-to-face with

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU As a BDR Manager, you will lead a team of BDRs (Outbound Business Development Reps) that focus on generating meetings, opportunities, and pipeline in net-new and customer accounts for our US Enterprise market segment. You will join a team of highly motivated, energetic sales professionals that take pride in landing new customers, uncovering additional use cases within our current install base, generating pipeline, and delivering the Box message to a wide base of accounts across various industries. WHAT YOU'LL DO Hire, train, manage a team of Business Development Representatives Develop and execute career development plans for growth within the Box Sales organization Set and maintain a high-performing culture and morale through coaching and

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU The Marketing Technology Specialist plays a critical role in keeping Box's marketing engine running with precision and efficiency. You will sit at the intersection of marketing, sales, and analytics — ensuring that campaigns are set up correctly, data flows cleanly, and performance insights reach the right teams at the right time. This is a role for someone who thrives on building reliable systems, solving operational puzzles, and continuously improving the technology and processes that power marketing at scale. You will join a collaborative team that values accuracy, curiosity, and a bias toward action. Whether you're troubleshooting a workflow, building a dashboard, or documenting a new best practice, your work will have a direct impact

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Box is expanding into a new era of monetization, one that blends our trusted subscription model with dynamic, consumption-based pricing for AI-powered and Platform capabilities. As the Program Manager, Consumption Products, you will own the day-to-day operations of this early-stage but high-priority business, sitting at the intersection of product, finance, analytics, and our customer-facing teams. This is a rare opportunity to build something new at scale: you will help define how Box monetizes AI Units today and lay the operational foundation for expanding consumption-based models across our Platform and beyond. This role reports to the VP, Renewals and Consumption and carries direct visibility with Box's Chief Operating Officer and othe

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU As part of the broader Go-To-Market (GTM) Enablement team, the Commercial Sales Enablement Manager will drive revenue growth by architecting and delivering strategic enablement programs that equip our Small and Medium Business (SMB) and Mid-Market sales teams with the strategies, skills, content, and modern tools necessary to accelerate productivity and win rates. In this role, you will operate as an autonomous subject matter expert and trusted advisor to Commercial Sales leadership. You will develop comprehensive enablement roadmaps, translate global strategic vision into clear "why" context for the field, advocate for segment priorities, and independently determine the methods and procedures to design, execute, and govern high-impact ena

About the team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. OpenAI for Government helps public-sector institutions use advanced AI responsibly to improve services and advance critical missions. The Partnerships team builds the external ecosystem and internal operating mechanisms required to deliver that work at scale. Role Summary We are seeking a Partnerships Operations Lead to build and run the operating foundation for OpenAI for Government’s Partnerships team. This person will serve as the operational connective tissue across the partner team, working closely with Account Directors, Solutions Architects, Revenue Operations, Deal Desk, and other cross-functional stakeholders to move opportunities from initial engagement through agreement and execution. They will help ensure a smooth handoff to Technical Success across accounts by establishing clear readiness criteria, capturing the right commercial and customer context, and aligning teams on partner roles, commitments, dependencies, and success outcomes. The ideal candidate is a true utility player who combines the relationship instincts of a growth oriented builder with the rigor of an exceptional business operator. They thrive in ambiguity, create processes that do not yet exist, and move fluidly between deal execution, workflow design, analysis, and cross-functional coordination. Key Responsibilities Own the end-to-end operating cadence for partner-sourced and partner-influenced opportunities, from intake and qualification through approvals, contracting, launch, and expansion. Build and continuously improve operating processes, standard procedures, stage gates, decision rights, and service expectations that make partner execution faster and more predictable. Operationalize new and existing government partner motions—including cloud providers, resellers, and sell-through models—by translating requirements that differ from standard commercial motions into clear work

ABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. YOUR MISSION As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. WHAT YOU'LL DO Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. WHAT YOU'LL BRING 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. Strong content creation skills with th

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. You'll build the agentic AI system that powers creation for millions of Roblox creators. The Assistant team is converging Studio Assistant (desktop) and Build (mobile) into a single cloud-native architecture — one harness, one tool set, one eval framework. You'll work across the full stack: cloud orchestration, LLM integration and model routing, tool/skill execution, and the creator-facing client. The system orchestrates multi-step creation workflows end-to-end: planning, code generation, asset creation, and automated testing. You Will: Help and understand the needs of the community that uses our software, from beginning artists to professional scripters and designers. Take ownership and responsibility for designing, building, testing, and deploying services within the Roblox ecosystem. Work on a variety of unique technical challenges within complex systems. Be a technical bar-raiser for high code quality, architectural designs, and long-term planning. Develop fellow engineers on the team. You Have: 5+ years of experience shipping high-complexity software and supporting mission-critical applications at scale. Experience architecting, designing, and leading implementation across a wide range

Senior Product Manager - Search Datadog’s Search team helps users – both human and agents – find answers to their questions. Search is a critical function in Datadog, and touches many product surfaces: the query editors in product homepages and dashboards, search bars for finding relevant assets, the global cmd+k navigation search, and the MCP tools that our Bits AI agent uses to respond to natural language prompts. Search is a full-stack team: owning user-facing search components, backend search ranking systems, and machine learning models to produce recommendations. The Search team is relatively new, and still growing. We have recently built out agentic search tools, and we are looking for a leader to help us expand to ambitious orchestration systems that deliver accurate results, and proactive recommendations across both keyword and semantic search. Beyond this, you’ll have room to influence how Datadog thinks about Search as a strategic surface. What you’ll do: Define and deliver how Datadog's AI agents discover the right context and tools to answer natural-language questions accurately and at scale Stay on top of industry trends in UI and agentic search experiences and capabilities Collaborate with Applied AI teams to integrate ranking, personalization, and recommendation models that scale across both human and agentic users Define and monitor KPIs for search quality, adoption, and downstream impact on user productivity; use them to drive data-informed decision making Engage directly with customers and internal product teams to deeply understand search journeys across query editors, global navigation, and natural-language agent interfaces Who you are: You have experience with search, ranking, or recommendation systems You are familiar with or very interested in MCP servers and differences between human and agentic UX You have a sharp eye for design and strong opinions on the micro-interactions — keyboard navigation, autocomplete behavior, loading

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The Team: The Ads Quality & Measurement team sits at the center of Pinterest’s ads systems, where machine learning, AI, measurement and marketplace quality come together to create value for advertisers and useful, inspiring experiences for Pinners. As the Director of Technical Program Management for Ads Quality & Measurement, you’ll use your technical understanding and business judgment to lead a critical function responsible for cross-cutting programs with company-level objectives. You will shape the systems that determine how Pinterest connects the right advertisers with the right users at the right moments. This is one of the most important TPM leadership roles in the Monetization organization. You’ll help define the strategy, operating model, metrics framework and delivery system for a portfolio that directly

About the Team The Infrastructure Engineering function sits within IT and is responsible for reliably building, deploying, and operating critical on prem and hybrid environments that power internal services and critical R&D environments. This is an early, high-leverage technical role focused on applying strong Site Reliability Engineering discipline to environments where uptime, safety, recoverability, and security are non-negotiable. This person helps replace bespoke, one-off infrastructure with standardized infrastructure-as-code building blocks that compound reliability and operational leverage as OpenAI scales. About the Role We are looking for an experienced Site Reliability Engineer working on security infrastructure to design, build, and operate reliable, secure, and scalable infrastructure that underpins identity, access, endpoint, and shared platform services across the company. In this role, you will be a senior technical owner for infrastructure and identity systems end to end, from architecture and implementation through policy enforcement, upgrades, recovery, and day-two operations. You will build durable, production-grade platforms that remove operational friction, enforce security by default, and enable teams to move faster with confidence. This role is well suited for a hands-on senior engineer who thrives in ambiguity, enjoys owning complex systems end to end, and raises the reliability and security bar by replacing fragile implementations with standardized, repeatable infrastructure. This role is based in our San Francisco HQ and requires in-office presence. In this role, you will: Design, build, and operate reliable infrastructure across on-prem, hybrid, shared, and product adjacent environments. Establish standardized infrastructure patterns that replace bespoke implementations with repeatable, auditable, secure-by-default systems. Own the lifecycle of critical infrastructure platforms, including provisioning, deployment, upgrades, patching,

About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) that benefits all of humanity. Achieving this requires bringing the world’s most exceptional talent under one roof to push the boundaries of what’s possible. Our Research Recruiting team plays a critical role in this effort. We are an embedded part of the research organization—working side by side with our research staff to deeply understand evolving priorities, build trust, and strategically shape the future of OpenAI’s talent. About the Role We are looking for a highly strategic recruiter to work closely with the Head of Research Recruiting on a small set of unusually important, high-touch searches and candidate relationships. This role will focus on exceptional talent who does not move through a standard recruiting process: highly visible researchers, technical leaders, operators, and other special-interest candidates where timing, discretion, market intelligence, and tailored engagement matter as much as process execution. This is not a conventional req-based recruiting role. You will help identify where the market is moving, develop intelligence on top talent and competitor activity, translate that intelligence into action, and orchestrate bespoke recruiting strategies for candidates who require a more nuanced path into OpenAI. You should be able to translate these signals and states into clear, actionable advice for leaders and then make it happen. In this role, you will: Partner directly with the Head of Research Recruiting and research leadership team to define priority talent targets and shape bespoke engagement strategies. Build and maintain deep market intelligence across frontier AI, research, engineering, and adjacent talent ecosystems, including competitor movement, candidate motivations, and relationship context. Proactively identify, map, and cultivate exceptional high-profile talent before there is a formal or standard hiring process attached. Translate weak signa

About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) that benefits all of humanity. Achieving this requires bringing the world’s most exceptional talent under one roof to push the boundaries of what’s possible. Our Research Recruiting team plays a critical role in this effort. We are an embedded part of the research organization, working side by side with our research staff to deeply understand evolving priorities, build trust, and strategically shape the future of OpenAI’s talent. About the Role You will own and execute long-term talent strategies to identify, engage, and recruit many of the world’s leading and emerging AI researchers, research engineers, and technical scientists working at the frontier of machine learning. This is not a traditional execution-focused recruiting role. You will operate as a strategic partner to OpenAI’s research staff, helping define hiring priorities, shape search strategy, influence candidate evaluation, and guide hiring decisions that directly impact the direction and quality of our frontier-model research and fulfillment of our mission. In this role, you will: Partner directly with research and technical staff to define hiring priorities, shape search strategies, and anticipate future talent needs as technical roadmaps evolve. Proactively identify and cultivate exceptional AI/ML research talent across industry, academia, and emerging labs, often before formal hiring needs exist. Use market insights and candidate signals to influence hiring decisions, leveling, and compensation strategy for highly specialized research roles. Serve as a trusted advisor throughout candidate evaluation and closing — helping leaders calibrate for research excellence, long-term potential, and organizational fit. Collaborate closely with your sourcing partner to execute complex, high-impact searches in ambiguous or rapidly evolving technical domains. You might thrive in this role if you: Significant experience recruitin

About the Team OpenAI’s Infrastructure organization builds the systems that power frontier AI workloads at global scale. As compute demand accelerates, our ability to rapidly convert infrastructure investments into usable production capacity has become mission critical. The CPU / Storage / PoP / WAN team is responsible for the end-to-end infrastructure layers required to bring compute online: server and cluster activation, storage platforms, Points of Presence (PoPs), backbone connectivity, and global network expansion. We operate across first-party facilities, colocation environments, and strategic cloud partners to ensure OpenAI can scale reliably and quickly. About the Role We are seeking a highly technical Program Manager to lead execution across CPU, Storage, PoP, and WAN infrastructure programs that directly unlock OpenAI’s next generation compute capacity. In this role, you will own complex cross-functional programs spanning compute cluster activation, storage deployment, PoP bring-up, and backbone expansion. You will coordinate hardware readiness, site readiness, network pathing, storage availability, vendor execution, and engineering dependencies required to turn contracted infrastructure into live training and inference capacity. This role requires strong technical fluency across hardware systems, network infrastructure, storage architecture, and deployment execution. You should be comfortable operating from rack-level implementation details through executive-level capacity planning discussions. This role is based in San Francisco, CA, with travel as needed. Key Responsibilities Lead end-to-end execution of CPU / GPU cluster activation programs across OpenAI’s global infrastructure footprint Drive readiness to convert contracted compute capacity into schedulable production clusters Own deployment programs for new PoPs, backbone nodes, WAN expansion, and interconnection initiatives Build integrated schedules spanning procurement, logistics, installation, st

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