Customer Care Executive in United States

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Staff Product Manager, AI Foundations at Vanta, you will build the core AI capabilities that power Vanta’s AI product experiences: the agent harness our agents are built on, and the quality and evaluation stack that makes them trustworthy. The AI pillar is making Vanta the intelligence layer for security and compliance work, wherever that work starts. We build the AI products and foundations that work across Vanta: a cohesive first-party Vanta Agent experience, headless surfaces like MCP and CLI that bring Vanta into tools like Claude Code and Codex, and the shared capabilities that let every team ship high-trust AI products. This role sits behind Vanta’s customer-facing AI experiences. Today, every team shipping AI features has to answer the same hard questions on their own: how to define quality, how to evaluate it, and how to know a change is safe to ship. You will turn those answers into shared foundations, so the AI experiences our customers rely on get better and more trustworthy over time. What you’ll do as a Staff Product Manager, AI Foundations at Vanta: Own the strategy and roadmap for Vanta’s core AI capabilities: the agent harness and the AI quality and evaluation stack Live in agent traces to build intuition for how customers actually use our AI products, and turn that into the highest-leverage improvements Make Vanta’s AI products win on quality: build golden datasets, automated evaluators aligned to expert judgment, and self-serve tooling so PMs, subject-matter experts, and designers can run evals without an engineer in the loop Scale the agent harness: shape the core capabilities Vanta’s agents are built on

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Applied AI Engineer at Vanta, you will play a crucial role in shaping Vanta’s AI offerings, setting technical strategy, and leading projects that leverage AI to deliver smarter, faster outcomes for our customers. You'll be part of a team integrating AI into the Vanta product, working alongside a multidisciplinary group of product engineers, machine learning engineers, product managers, designers, and security and compliance experts to implement, scale, and maintain AI-enabled product experiences. In this role, you’ll build products that enable Vanta’s customers to leverage AI to accelerate their journey towards compliance, managing risk, and earning trust. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an engineer working on Applied AI at Vanta: Work cross-functionally to design and implement AI-powered features to deliver customer value and integrate LLMs with Vanta’s existing products and systems. You’ll work with other product engineers across Vanta to understand how AI systems can accelerate product adoption at Vanta Instrument evaluations, guardrails, and monitoring, and review customer usage to continually improve quality Collaborate with AI Platform engineers shaping foundational AI systems and tooling that accelerate product teams Make pragmatic tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Mentor engineers, champion good technical and product instincts, and model a collaborative, high-ownership engineering culture How to be successful in this role: At least 7 years of industry experience as a software

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Data and Analytics team is currently looking for a Senior Data Scientist to join us! You’ll be responsible for laying the foundation for a best-in-class business analytics function. You’ll partner closely with our business stakeholders to ensure that our analytics stack and processes meet the business needs today with an eye towards the future. What you’ll do as a Senior Data Scientist at Vanta: Build and maintain trusted product data assets using dbt, Snowflake, and modern analytics infrastructure Leverage AI-powered analytics tools and data agents (e.g., Snowflake Cortex) to accelerate insight generation, automate repeatable analysis, and scale decision-making Define and evolve measurement frameworks for product health, customer lifecycle, and AI-powered product experiences Partner closely with Product, Engineering, Design, and Customer Success to influence product strategy through data Help define Vanta’s analytics strategy and AI measurement practices as our product and data platform evolve Lead executive analytics reviews, translating complex analyses into clear recommendations that drive company decisions How to be successful in this role: 4+ years of experience working with data as a Data Scientist, Product Analyst, or Analytics Engineer in an applied business setting Strong foundation in SQL, Python (or R), statistics, and machine learning Experience designing and evaluating experiments, predictive models, and other statistical analyses to inform product decisions Experience building scalable data assets, metrics, and analytical frameworks on modern cloud data platforms (e.g., Snowflake, dbt) Deep experience with da

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity We're looking for a Head of GTM to bring Mutiny to millions of users. You'll sit shoulder-to-shoulder with the founders, own revenue end-to-end from first touch to retention, and help shape the decisions that define the company’s brand and culture. You’ll be building the AI infrastructure layer that reshapes how every GTM team operates. This role is in person in New York City, five days a week. What you'll own Revenue. PLG self-serve signups and conversion, sales-led motion including pipeline and ARR, retention and expansion. Marketing. Build the engine from zero to inevitable, including hiring the team and building the channels. GTM engineering. Build the agent-powered growth stack (including Mutiny!) that lets 5 people out-ship a team of 50. Sales and CX. You'll own pricing, evaluation, and expansion strategy to help us close deals and drive customer adoption. Depending on your skills and interest, these functions could fully report to you or you can own the strategy and ops portions. The team. Hire the best GTM people in the world and build a culture of winners. The story. You'll shape how the market understands category-defining AI products for GTM. Who you are A nose for distribution. You're a savant at breaking through noise. You know which channel will work before th

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta is seeking a skilled and motivated Senior Web Developer to join our growing web team. In this role, you will be a strong individual contributor working within our development team to build, maintain, and improve our company website. You'll take ownership of meaningful features and workstreams, contribute actively to technical discussions, and execute complex work with confidence — all within a supportive, collaborative team environment. Our website is the first entry point for our target customers to learn about our product and understand how we can automate their compliance needs and help them implement continuous security best practices. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We’re growing at a fast pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. What you’ll do as a Senior Web Developer at Vanta: Build and maintain the company website on a modern headless CMS stack (Next.js, Sanity CMS, and Vercel), ensuring responsive design, solid performance, and a seamless user experience. Take ownership of features and workstreams end-to-end, delivering complex work reliably and with attention to craft. Collaborate closely with the Technical Lead and contribute thoughtfully to technical discussions and decisions. Work within and help maintain our Sanity CMS content models, schemas, and editorial workflows to support scalable, efficient content operations. Work closely with product, marketing, and engineering teams to integrate the website with product off

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity The best CEOs don't scale alone. As Executive Assistant to our CEO, Jaleh, your job is to scale her time and energy across every Mutineer, customer, and investor she touches. This is the traditional EA role and then well past it: you'll manage the calendar, inbox, and travel, but you'll also spot trends, build the processes and communication systems that make her better at her job, and act as her voice when it counts. You'll run the physical and social heartbeat of the company too, from the office to the events that keep a fast-growing team connected. Do this well and you become the person Jaleh and the whole company can't imagine operating without. What you'll own Jaleh's time. Calendar, email, travel, expenses, and event coordination. Be the trusted partner who responds fast and resolves every internal request before it becomes a problem. The inbox, in her voice. Build playbooks for processing email on Jaleh's behalf and route only what truly needs her. This takes sharp judgment, strong writing, and a real feel for how she thinks and how the company works. The calendar as strategy. Work with Jaleh each quarter to shape a calendar that reflects her actual priorities. Help Mutineers show up with the right pre-reads and prep so every meeting earns its place. Playbooks and pr

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Data Engineer, you’ll be responsible for laying the foundation for a best-in-class analytics function. You’ll partner closely with our engineering team and business stakeholders to ensure that our analytics stack and processes meet the business needs today with an eye towards the future. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Senior Data Engineer at Vanta: Design and deploy data infrastructure needed to drive data-driven decision-making solutions Design and implement complex data orchestration models, modeling metadata, scaling reporting tools for data science and ML products users Be the company’s expert on data administration, data management and scalable data systems Write highly tuned, scalable SQL queries running over large-scale, heterogeneous data warehouses Work with the Product and Enterprise Engineering system teams to structure source systems for reporting consumption across the enterprise Help maintain CDC pipelines to power customer reporting Help develop front end applications to expose analytical data sets enterprise wide How to be successful in this role: Have at least four years of experience working with data and two years of experience in Software Engineering or a related field. Have experience with common analytics tooling (e.g. Stitch/Fivetran, Snowflake/BigQuery/Redshift, dbt, Airflow, Dagster). Have good working knowledge of AWS data infra systems and Terraform. Bring a system-oriented and software engineering mindset to the Data Engineering practice. We’re looking to build frameworks that manage data, and minimize bespoke queries Deep kn

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Senior Software Engineers lead and mentor engineers, delivering high-value products for our customers and infrastructure that enables our business to scale. Vanta’s team and technology surface are growing quickly, and it’s essential that we invest in the right abstractions and systems to enable us to scale with our business. As a Senior Software Engineer, you’ll be responsible for setting technical direction to enable our product and infrastructure to scale with our business, driving complex projects across our technical stack, and mentoring our talented engineering team. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We’re growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! The GRC (Governance, Risk and Compliance) organization is the primary org responsible for developing and maintaining Vanta's core product offerings. These teams are at the heart of Vanta moving upmarket to support enterprise customers and build products that enable our customers’ existing security and compliance programs to integrate seamlessly with Vanta, giving them invaluable insights and recommendations to continue to operate, mature and evolve their programs. What you’ll do as a Senior Software Engineer at Vanta: Lead complex projects with multiple stakeholders and engineers to deliver significant imp

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Customers increasingly use AI agents like Claude Code, Codex, Cursor, and internal Slack agents to run their business processes, and security and compliance work is no exception. For those agents to do that work, they need access to Vanta’s trust graph and intelligence layer. Vanta is building for that world: security and compliance products that customers can use through Vanta, through third-party agent platforms, and inside their own internal tools. As Senior Product Manager, Agent Ecosystem, you will own Vanta’s external agent surfaces: MCP, CLI, and plugins in marketplaces like Claude Code, Codex, and ChatGPT. Your job is to make Vanta the trusted compliance layer that agents rely on. You will define the strategy, ship the products, and own the outcomes. What you’ll do as a Senior Product Manager, Agent Ecosystem at Vanta: Own the strategy and roadmap for Vanta’s agent ecosystem products. Define how agents discover, access, and safely use Vanta capabilities, partnering with the platform teams that own APIs and authentication. Hold outcome parity as a product principle: work a customer can complete in Vanta should be possible through MCP, CLI, and plugin surfaces too. Lead marketplace and plugin launches, aligning product, engineering, legal, security, and go-to-market around each one. Partner with engineering and design to ship secure, reliable developer products. Build the developer-facing marketing motion: external agent documentation and customer stories that show what MCP and CLI users have unlocked. Partner with the product partnerships and alliances team on co-marketing with agent platforms like Anthropic and OpenAI,

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta expands upmarket, we have a unique opportunity to redefine how security and compliance programs are operated, while giving customers the flexibility to run their programs their way, especially in an AI-powered world. GRC Platform is a new team at the center of this effort, building the foundational capabilities that enable mid-market and enterprise customers to operate their GRC programs efficiently and at scale with Vanta. As the Senior Product Manager for GRC Platform, you will own core platform capabilities and primitives that customers rely on every day and that power critical GRC workflows—such as search, imports, exports, custom fields, and approval workflows. You will evolve these capabilities into more intelligent, agentic experiences that are increasingly flexible, automated, and adaptive, helping customers save time, reduce cognitive load, and focus on higher-value work. What you’ll do as a Senior Product Manager, GRC Platform at Vanta: Own the GRC Platform strategy and roadmap, delivering platform primitives and customer facing features leveraged across Vanta’s GRC product Distill complex problems and opportunities into clearly prioritized product goals, focus for your team, and high-quality execution in collaboration with stakeholders across the company. Partner closely with teams across GRC to develop a deep understanding of customer needs, identify opportunities for platform leverage, and translate those insights into intuitive, agentic experiences that solve critical user needs. Drive AI-first product redesigns, including defining model evaluation criteria and managing the transition from legacy experien

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Executive Business Partner to three GTM executives, you will play a critical role in ensuring these executives can focus on their most impactful work. We’re looking for someone who is genuinely motivated by execution and finds energy in getting things done and supporting leaders operating at high velocity. Strong judgment, proactive thinking, adaptability, and the ability to anticipate needs and stay ahead of shifting priorities will be keys for success in this role. You will join Vanta’s centralized Executive Operations team, a cohesive group that shares best practices, collaborates closely, and provides consistent, high-quality support across the executive team. While this role is primarily execution-focused, you will also support select projects that improve operational effectiveness within the revenue organization and across the EBP team. We are looking for candidates based in the New York City Area who are able to participate in occasional in-person events and office visits. We will also consider highly qualified candidates located outside of NYC but in the eastern time zone. What you’ll do as a Executive Business Partner at Vanta: Partner closely with the GTM executives, providing excellent administrative and operational support that enables them to focus on their most impactful work. Adapt quickly to the executive’s working style and pace to deliver seamless day-to-day support. Act as a trusted gatekeeper, managing complex calendars and scheduling with an understanding of business priorities and context. Own travel and logistics end-to-end, planning itineraries and coordinating customer visits, offsites, and inter

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Senior Software Engineers lead and mentor engineers, delivering high-value products for our customers and infrastructure that enables our business to scale. Vanta’s team and technology surface are growing quickly, and it’s essential that we invest in the right abstractions and systems to enable us to scale with our business. As a Senior Software Engineer, you’ll be responsible for setting technical direction to enable our product and infrastructure to scale with our business, driving complex projects across our technical stack, and mentoring our talented engineering team. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We’re growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! The Integrations Platform team mission is to power the world’s largest trust automation ecosystem, enabling any person or agent to build, connect, and automate trust seamlessly. We own Vanta’s integration ecosystem, which currently includes over 400 integrations across Cloud Providers (AWS, Azure, GCP), Identity Providers, Mobile Device Management (MDM), and Human Resources Information System (HRIS). We are focused on developing the Integration Platform. This includes creating shared primitives for authentication, lifecycle, observability, and publishing to ensure all integrations are built on the same fou

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Software Engineers build and own high-value products for our customers and the infrastructure that lets our business scale. Vanta's team and technology surface are growing quickly, and it's essential that we invest in the right abstractions and systems to scale with our business. As a Software Engineer, you'll build and own full-stack features and platform primitives across our stack, work closely with the teams and partners who depend on what you ship, and grow into broader technical ownership. Your work will directly accelerate Vanta's growth. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We're growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! The Integrations Platform team mission is to power the world's largest trust automation ecosystem, enabling any person or agent to build, connect, and automate trust seamlessly. We own Vanta's integration ecosystem, which currently includes over 400 integrations across Cloud Providers (AWS, Azure, GCP), Identity Providers, Mobile Device Management (MDM), and Human Resources Information System (HRIS). We are focused on developing the Integration Platform. This includes creating shared primitives for authentication, lifecycle, observability, and publishing to ensure all integrations are built on the same foundation. Our North Star is to eliminate the barrier to building integrations entirely. We aim to enable any

Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our white label embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us along the journey! The Opportunity As Glide’s Founding Product Manager , you’ll be a key partner to our Chief Product Officer and our first dedicated product hire. You’ll define our roadmap, launch new products, and set the tone for how we build. This is a rare opportunity to join an early-stage company and help create a new standard in financial technology. What You’ll Do: Drive Product Vision & Execution Own the roadmap for our flagship account opening product and our AI Agents Ship fast—hand off your first spec to engineering within 7 days Work closely with design and engineering to build secure, reliable features Use data, feedback, and market insights to inform decisions Solve Real Customer Problems Partner directly with community banks and credit unions to understand their biggest pain points Translate complex workflows into intuitive, scalable products Define success metrics and iterate quickly based on learnings Own the full product lifecycle—from discovery through launch and adoption Shape How We Build Establish product development best practices from the ground up Drive a fast, iterative build-measure-learn loop in partnership with engineering Ensure alignment across sales, marketing, ops, and GTM efforts Help shape the product org and culture as we scale Who you are, and the experience we’re looking for: Fintech experience: 5–7+ years of product management experience, ideally in fintech. Strong understanding of financial services, particularly banking, lending, or payme

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? In this role as a Solutions Architect at Cohere, you will play a significant role in growing Cohere’s Public Sector business and have a great deal of autonomy when it comes to technical pre-sales and post-sales. In order to qualify for this exciting career opportunity, you must have a Security Clearance. Responsibilities include developing a deep understanding of customer problems, mapping them to Cohere solutions, and working closely with our partners as the trusted technical advisor who owns the technical relationship with our stakeholders. By leveraging your expertise, you will help to increase the adoption of Cohere products, both internally and externally, and will gather valuable insights and feedback from customers to help shape the future of our products. In this dynamic role, you will need to be both a strategic thinker and a hands-on doer. You will take a hands-on approach to building customer Proof of Concepts that showcase the business value of our platform. As the technical relationship owner, you will collaborate with stakeholders to understand their business objectives and translate those into techn