Customer Experience Associate in United States

The Company Delight.ai (formerly Sendbird) is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. The Role We’re looking for a Sales Development Representative with drive, energy, and a capability for sparking conversations with prospects. You will play a critical role in our sales and marketing team by prospecting, discovering, and expanding business opportunities. You will identify the righ

Security at most companies is reactive. A checkbox for auditors. A speed bump for engineers. A department that says no. That's not what we're building. The Company Sendbird is the #1 CPaaS platform for in-app communications — an enterprise-grade infrastructure company that gives businesses the APIs and SDKs to embed real-time chat, voice, and video directly into their own products. Over 4,000 brands trust us. Seven billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands more. We were good at what we did. Really good. So we asked what comes next. With decades of leadership in communications infrastructure, the answer was clear: AI. In February 2025, we launched our AI agent for enterprise CX. Later that year, we introduced Delight.ai — and the name says everything about what we believe. AI's real promise isn't efficiency. It isn't cost savings. It's restoring what customer experience lost somewhere along the way: the feeling of being understood, of being genuinely cared for. We don't want customers to feel satisfied. We want them to feel delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. Why Head of IT & Security We're an AI company handling enterprise-grade conversations at global scale, and our customers trust us with data that matters. That trust isn't a nice-to-have. It's a competitive differentiator. It's why DoorDash and Match Group chose us. It's why we've earned certifications that our competitors are still chasing. Security here means being a partner to the business, not a blocker. It mea

As a Regional Manager, Security Sales Engineering, you will lead a team of Specialist Sales Engineers, driving technical execution, operational excellence, and team development across your region. This is an opportunity to be one of the first leaders of this specialist group, and have an outsized impact on the way we pitch and evaluate our Security products. You’ll act as a force multiplier by owning team performance, shaping execution standards, and partnering closely with Sales leadership to influence strategy, improve outcomes, and scale impact beyond individual deals. What You’ll Do: Lead, coach, and develop a team of Specialist Sales Engineers focused on Security, driving performance, engagement, and long-term career growth through regular feedback and structured development Partner confidently with senior Sales leadership on regional strategy, multi-quarter planning, annual capacity planning, and forecast alignment operating 2-3 quarters ahead to anticipate resourcing needs and business priorities Own in-field execution at a regional level by taking an executive presence role in strategic and high-impact opportunities and providing senior-level stakeholder alignment and technical credibility alongside your team Oversee consistent, high-quality delivery across technical sales cycles in the region, including evaluations, customer engagements, and deal progression Hire and onboard top talent across ICs and manager-level roles, building a high-performing team and accelerating ramp through structured onboarding and enablement Manage regional operations including resource allocation, utilization, KPI tracking, productivity, and skills development to ensure effective coverage across the territory Collaborate cross-functionally with Sales, Product, Marketing, Enablement, and Support at a senior level to align on regional strategy, GTM execution, and customer experience Drive operational excellence across the region by improving processes, maintaining data qualit

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! Prior to applying please note: W e are currently unable to provide visa sponsorship for this position (including H-1B, OPT, or other employment-based visas). Candidates must be legally authorized to work in the United States without employer sponsorship now or in the future. This role is hybrid requiring 2 days in office at our San Francisco hub every Tuesday & Wednesday (located at 130 Sutter St). About the Role: We're seeking a Senior Software Engineer to join our Post-Booking team, someone who doesn't just build, but raises the quality bar across our entire ecosystem. You'll be instrumental in shaping the consumer experience following the initial booking process. Your work will focus on building new features to improve the customer experience through high-performance Node.js services and AI-driven enhancements, as well as critical replatforming work to modernize our microservice infrastructure. Key Responsibil

About the Team OpenAI’s Finance and Revenue Operations organization builds the commercial infrastructure that enables the business to scale with speed, discipline, and financial integrity. Deal Desk operates as the commercial strategy and governance function at the intersection of Sales, Partnerships, Legal, Technical Revenue, Finance, Order Management, Billing Operations, Product, and GTM Systems. We architect complex enterprise transactions, turn ambiguity into executable decisions, and create the guardrails that let the business move quickly with operational and financial discipline. As OpenAI’s enterprise business grows in scale and complexity, Deal Desk defines how novel commercial motions become durable operating capabilities. We convert precedent-setting deal decisions into repeatable policy, controls, workflows, and systems requirements. About the Role We are hiring a Strategic Deals & Commercial Architecture Lead to lead the structuring and governance of OpenAI’s most complex enterprise transactions. This is a senior individual-contributor leadership role for someone with exceptional enterprise deal judgment, operational rigor, and a builder mindset. You will serve as the commercial architect for high-stakes opportunities, translating ambiguous requirements into coherent deal structures, approval strategies, and executable quote-to-cash plans. Your work will shape more than individual transactions. You will establish decision principles and precedent, clarify tradeoffs, and turn recurring patterns into scalable guidance, controls, systems requirements, and enablement. You will own the commercial decision and governance layer that helps strategic opportunities move decisively while managing downstream risk across contracting, billing, revenue recognition, provisioning, reporting, controls, auditability, and customer experience. The right candidate can move seamlessly between advising on a single high-value transaction and improving the operating model be

About the Team OpenAI’s Financial Engineering (FinEng) team powers how revenue flows through our products—pricing & packaging, checkout, payments, subscriptions, and the financial infrastructure behind them. We partner with Product, Engineering, Risk, Finance, and Go-to-Market to make paying for OpenAI products seamless, reliable, and efficient worldwide. About the Role As a Data Scientist on FinEng, you’ll own the analytics and experimentation that improve our checkout and payments , subscriptions , and pricing & monetization systems. You’ll define the metrics that matter, build the source-of-truth data assets, and design experiments that increase conversion, reduce churn and payment failures, and expand global payment method coverage. Your work will directly influence revenue, customer experience, and how we scale internationally. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will Own checkout & payments analytics and experimentation across methods and locales (e.g., bank transfers, emerging rails), improving conversion while monitoring risk and latency. Build and run the experimentation program for in-house checkout—define success metrics and guardrails, execute staged rollouts, and use offline incrementality when online tests aren’t feasible. Create operational visibility and source-of-truth data with FinEng Data Engineering—land team-level metrics, SLAs, and self-serve dashboards that drive proactive action. Lead subscription, retention, and monetization analytics—ship launch-readiness for new subscription features, reduce involuntary churn (e.g., targeted retrials/nudges), and develop elasticity/FX frameworks toward pricing optimality. You might thrive in this role if you have 5+ years in a quantitative role (data science, product analytics, or experimentation) in high-growth or fintech environments Fluency in SQL and Python ,

About the Team Our team turns OpenAI’s latest model capabilities into polished, trusted products for consumers and developers. We build the end-to-end experiences including product surfaces, platform layers, and developer workflows that make cutting-edge AI accessible, useful, and dependable at scale. OpenAI’s Financial Engineering (FinEng) team powers how revenue flows through our products - pricing and packaging, checkout, payments, subscriptions, and the financial infrastructure behind them. We partner closely with Engineering, Data Science, Risk, Finance, and Go-to-Market to make paying for OpenAI products seamless, reliable, and efficient worldwide. We pair rapid innovation with a rigorous approach to responsible deployment. Safety and trust are built into how we design, ship, and learn from real-world usage, so these tools deliver meaningful value while aligning with OpenAI’s mission. About the Role We are seeking an experienced Product Manager to scale the product efforts and technical strategy within our Financial Engineering team. The ideal candidate has prior experience in billing, finance, and accounting, ideally also building solutions for commercial users of varying sizes from small scale to enterprise. This role requires close collaboration with our product, finance, operations, and engineering teams. This position is based in San Francisco, CA. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Develop a strategy and roadmap to efficiently scale the billing operations and customer experience behind OpenAI’s growing product portfolio Identify and execute opportunities to improve the order-to-cash processing for OpenAI’s largest and most strategic customers Build AI powered tooling for key partner teams such as Finance and User Operations to drive better decisions and business outcomes Collaborate with other product teams to defining OpenAI’s evolving monetization s

About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast growing digital natives to the largest global enterprises, government agencies and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission. About the Role The Success Engineer role is the primary post-sales point of contact for a portfolio of education institutions. You are responsible for driving account health and adoption, ensuring technical readiness, identifying high-impact academic and administrative use cases, and delivering measurable value to our education customers using OpenAI’s platform. This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide institutions toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact. This role is based in SF or NYC; we offer relocation benefits to new hires. In this role, you will: Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization Own account health, adoption velocity, and ongoing technical deployment an

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is redefining how enterprises bring data, applications, and AI together. As customers build AI systems for insights, automation, and action, they need governed access to the most important business data in the enterprise: data from systems like SAP, Salesforce, Workday, ServiceNow, and other leading application platforms. Historically, integrating this data meant building pipelines, duplicating data, losing business semantics, and creating operational complexity. The next generation of enterprise AI requires a better pattern: open, governed, zero-copy interoperability across application platforms, open table formats, catalogs, semantics, and Snowflake. We are looking for a hands-on, high-conviction Principal Product Manager to lead and scale Snowflake’s Zero-Copy Integrations product stream. This person will help shape the product strategy, execution model, partner roadmap, commercial motion, and customer experience for how Snowflake interoperates with the world’s most important business application platforms. This is a highly strategic role at the intersection of product, engineering, design, partnerships, GTM, and executive-level customer engagement. You will work closely with leading application vendors and Snowflake teams to define how customers access structu

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Come join us in this super high impact role as we build the future of Snowflake! Snowsight is the perfect place for data professionals to do their best work, and in this role you'll be making it even better. You'll join a wildly talented, multi-disciplinary team to not only reimagine existing Snowsight experiences, but also to extend it to exciting new surfaces and unlock high value business opportunities. Acting as a startup within Snowflake, together we'll iterate quickly, ship daily, and experiment continuously. This is a phenomenal opportunity to revolutionize how people across the world turn data into knowledge, and knowledge into opportunities. As a senior technical leader on this team, you'll have exceptional impact, both shaping and shipping amazing experiences — and helping the engineers around you do the very best work of their careers. YOU WILL: Act as a technical leader and deep domain expert across the stack, owning an area of the product end-to-end with an eye toward service health, quality, and customer experience. Lead large, cross-team projects from architecture through delivery — identifying opportunities, making the right trade-offs in the context of overall company goals, and driving them to completion. Leverage agentic AI to accelerate your work (and th

MUST BE OVER 18 YEARS OLD AND HAVE PRIOR SERVING EXPERIENCE. Job Responsibilities Greet and welcome guests to the bays, providing information about Topgolf offerings. Take and deliver food and beverage orders to guests in a timely and accurate manner. Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls. Assist guests with bay setup and provide instructions on how to use Topgolf technology. Handle guest inquiries and resolve any issues or concerns with a high level of professionalism. Collaborate with other staff members to create a positive and memorable guest experience. Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring. Comply with safety and health regulations at all times. Critical Skills & Experience Requirements Previous customer service experience in a hospitality or restaurant setting is preferred. Excellent interpersonal and communication skills. Ability to work in a fast-paced environment and under pressure. Attention to detail and strong organizational skills. Must be of legal age to serve alcohol where required by law. Availability to work evenings, weekends, and holidays. BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances

Job Responsibilities Greet and welcome guests to the bays, providing information about Topgolf offerings. Take and deliver food and beverage orders to guests in a timely and accurate manner. Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls. Assist guests with bay setup and provide instructions on how to use Topgolf technology. Handle guest inquiries and resolve any issues or concerns with a high level of professionalism. Collaborate with other staff members to create a positive and memorable guest experience. Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring. Comply with safety and health regulations at all times. Critical Skills & Experience Requirements Previous customer service experience in a hospitality or restaurant setting is preferred. Excellent interpersonal and communication skills. Ability to work in a fast-paced environment and under pressure. Attention to detail and strong organizational skills. Must be of legal age to serve alcohol where required by law. Availability to work evenings, weekends, and holidays. Minimum 6 months full service restaurant experience required. BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow

Job Responsibilities Greet and welcome guests to the bays, providing information about Topgolf offerings. Take and deliver food and beverage orders to guests in a timely and accurate manner. Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls. Assist guests with bay setup and provide instructions on how to use Topgolf technology. Handle guest inquiries and resolve any issues or concerns with a high level of professionalism. Collaborate with other staff members to create a positive and memorable guest experience. Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring. Comply with safety and health regulations at all times. Critical Skills & Experience Requirements Previous customer service experience in a hospitality or restaurant setting is preferred. Excellent interpersonal and communication skills. Ability to work in a fast-paced environment and under pressure. Attention to detail and strong organizational skills. Must be of legal age to serve alcohol where required by law. Availability to work evenings, weekends, and holidays. BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a differen

ABOUT THE TEAM Mural’s Admin & Security portfolio owns the experiences that let organizations adopt, govern, and measure the value of Mural at enterprise scale. The portfolio spans three domains: Admin & Identity Management, Enterprise Security, & Customer Insights. This role leads Customer Insights and supercharges it into a surface that turns Mural’s product data into the narratives that drive renewals, fund expansion, and prove the ROI of collaboration to Admins and buyers. YOUR MISSION Own the Customer Insights product area end-to-end. Build the user facing experiences and the data foundation to turn raw data into shared, clear, and actionable narratives. Define Mural’s POV on what AI-native insights look like as the category shifts from static dashboards to proactive, conversational, agentic interfaces. You’ll work across three layers in parallel: The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow. The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and ad hoc reporting, audit logs, or APIs that can be consumed by Admins, end users, execs, and Mural teams. The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface. WHAT YOU'LL DO Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives Evolve customer-accessible audit logs to be enterprise ready Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface Partner with Sales and Customer Success to translate insights into the n

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing Are you passionate about delivering exceptional service and building lasting relationships? Join us as an Account Representative, where you’ll be the trusted voice for our Trade Accounts—guiding them through product options, order management, and program support. In this fast-paced, collaborative role, you’ll provide critical inside support to our Field Sales team, manage custom and stock club orders, and offer expert insights on product features and availability. You’ll also play a key role in solving challenges, identifying trends, and contributing to exciting initiatives across the organization. Bring your energy, expertise, and customer-first mindset to a team that’s committed to excellence and innovation in every interaction. What You Bring Bachelor’s degree preferred; 2+ years of golf or customer service experience accepted in lieu 2–4 years of customer service or golf industry experience required (or 1+ year as an Acushnet CSR) Strong computer proficiency and ability to manage multiple systems Familiarity with Titleist SureFit fitting methodology and premium golf retail strongly preferred Excellent time management, organization, and multitasking skills Ability to sit and work at a PC for extended periods; must be able to lift/carry golf club bags for events Must maintain confidentiality around pricing, programs, and ac