Customer Experience Manager in United States

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Security Governance, Risk, and Compliance (GRC) team is part of Plaid’s security organization, focused on enabling the business by proactively managing information security risks and maintaining effective controls. Our mission is to reduce the likelihood and impact of security risks while operating a robust assurance program that builds trust with our customers, consumers, and data partners. We own Plaid’s security compliance frameworks, run our audits and risk programs, and partner across the company to keep Plaid’s platform secure, resilient, and aligned with industry and regulatory expectations. GRC Engineering is how we make all of that scale — turning compliance into code, evidence into telemetry, and audits into a continuous, automated capability. The Role: You will own GRC Engineering at Plaid — a foundational, high-ownership role defining an emerging discipline from the ground up. Today most of our compliance work is manual and point-in-time; you will turn it into an engineered system that is continuous, data-driven, and scalable, and set the technical direction for the field. You will: Define the discipline and the architecture — how GRC Engineering works at Plaid, not just execute with

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The BizOps team is focused on solving some of Plaid's most pressing business issues. We are a small team of high-impact, low-ego generalist problem solvers. This role partners directly with leaders across Product and GTM on a mix of strategic and operational work with a direct, quantifiable impact on our customers, partners, and P&L. You will work on problems that directly shape how Plaid operates across its largest revenue lines and most critical partnerships - owning analysis, operating cadences, and cross-functional pro

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The BizOps team is focused on solving some of Plaid's most pressing business issues. We are a small team of high-impact, low-ego generalist problem solvers. This role partners directly with leaders across Product and GTM on a mix of strategic and operational work with a direct, quantifiable impact on our customers, partners, and P&L. You will work on problems that directly shape how Plaid operates across its largest revenue lines and most critical partnerships - owning analysis, operating cadences, and cross-functional pro

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Credit team at Plaid combines deep product and industry knowledge and is focused on helping both upcoming and well-established lenders take their growth to the next level. Our thesis is that every lender can benefit from leveraging a bespoke Plaid solution, focused on helping them achieve their unique goals and objectives, including approving more borrowers and reducing overall portfolio risk through Plaid’s innovative credit solutions. In this role, you'll be the individual helping us achieve this vision. Your focus will be on engaging a curated list of lenders that don't currently work with Plaid, identifying opportunities to partner, and owning the end-to-end sales process. Additionally, you’ll be working with Plaid's existing lending customers, deeply understanding their business, and aligning our solutions to help them achieve both near and long-term goals. This role will work across all segments at Plaid to partner with the segment Account Executives to accomplish these goals. Responsibilities: Identify opportunities for Plaid solutions to deliver value, with both prospective high-growth and existing lending customers Develop a book of high-potential engaged prospects and maintain a suffic

About the team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. The Ecosystem team builds and scales third-party integrations around ChatGPT and Codex. We work across product, engineering, partnerships, safety, legal, policy, and go-to-market to create integrations that are useful, trustworthy, and technically sound. About the role We’re looking for an Applied Deployment Engineer to help build and deepen ChatGPT integrations with third-party messaging platforms. The initial focus will be on partner work as well as future opportunities with other messaging apps around the world. This is a hands-on, partner-facing engineering role. You’ll work closely with external product and engineering teams to improve existing integrations, expand capabilities such as image generation, increase retention, and translate partner needs back into OpenAI’s product and engineering roadmap. You should be comfortable writing code daily, making changes across platform or monorepo surfaces when needed, and moving fluidly between technical discovery, product tradeoffs, prototyping, debugging, and executive-level communication. This role is best suited for a strong product-minded engineer with excellent communication skills, sound technical judgment, and the ability to work across cultures, time zones, and organizations. This role is based in our San Francisco office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner with messenger app product and engineering teams to design ChatGPT-powered experiences that fit naturally into chat, group, contact, and app-tab surfaces. Deepen existing partner integrations, with an initial focus on improving user ex

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! The Opportunity We're seeking an experienced Head of Non-Tech Talent to lead our comprehensive hiring strategy for all non-technical roles. This is a pivotal position as we build out our capabilities across General and Administrative (G&A) Go to Market (GTM) Finance, Legal, and other business-critical functions. You'll transform how we attract, hire, and develop top talent beyond while building and coaching a high performing global talent team. This is an opportunity to join an ambitious high performing, scale up company. Key Responsibilities Strategic Talent Leadership: Develop and execute the non-tech talent strategy aligned with Cohere's growth plan and business objectives while partnering with TA leads across the organization Team Development & Coaching: Recruit, mentor, and develop a high-performing team of non-tech recruiters, sourcers, and coordinators; create career paths and succession plans Process Innovation: Design and implement scalable hiring processes for non-technical roles while maintaining our high-quality standards Business Partnership: Serve as the primary talent advisor to our Talent Leads and partne

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart’s product and technology partnerships — spanning logistics, retail technology, and enterprise products — are a core lever for how we build and grow. But as our ambitions scale into new product areas and international markets, the function needs more than experienced deal-makers. It needs a senior leader who can set the multi-year vision, personally own the most consequential relationships, and shape how Instacart decides what to build versus buy versus partner. Without this person, we risk reactive partnership decisions, misalignment between partnerships and product strategy, and missed first-mover opportunities in markets where speed matters. We’re hiring a Director of Product Partnerships to lead the team and function at the highest level — influencing build-buy-partner tradeoffs with senior leadership, taking first-of-a-kin

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Digital Twin Platform team at Instacart is responsible for understanding exactly what is on store shelves at all times. Inventory estimates power some of the most important product experiences at Instacart, from search and advertising to logistics and fulfillment. We own the end-to-end data supply chain — from ingestion and integration of partner data sources to collecting inventory observations, to model development, serving, and integrations across our products. We are looking for a highly motivated Senior Software Engineer to join our team. You will be instrumental in building our next generation platforms for understanding where products are in a store — think: platforms that provide the precision and depth of a smart warehouse but scaled to every local store. In close collaboration with machine learning engineers, computer vision engineers, produc

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Security Engineer, dedicated to Product Security Incident Response. In this role, you will lead and architect Snowflake's product-integrated Incident Response strategy, with a primary focus on AI and LLM security. You'll design, plan, and drive the implementation of incident response capabilities across Snowflake's AI product surface - including Cortex AI, Cortex Agents, Snowflake Intelligence, and the data pipelines that power them. AS A SENIOR SECURITY ENGINEER, INCIDENT RESPONSE AT SNOWFLAKE, YOU WILL: Lead incident response for product-level security events, with deep focus on AI-specific threat vectors including prompt injection, model abuse, agent hijacking, and data exfiltration through AI workloads. Integrate IR into AI product pipelines - work directly with teams shipping Cortex features, Snowflake Intelligence, and AI-powered developer experiences to embed security requirements from design through deployment. Develop and codify our AI abuse response strategy - defining detection, containment, and remediation playbooks for LLM misuse, adversarial inputs, and AI-assisted attacks targeting Snowflake customers. Address tech debt across the AI product stack, ensuring that new Cortex and agentic architectures meet IR readiness requirements from th

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Security Engineer, dedicated to Product Security Incident Response. In this role, you will lead and architect Snowflake's product-integrated Incident Response strategy, with a primary focus on AI and LLM security. You'll design, plan, and drive the implementation of incident response capabilities across Snowflake's AI product surface - including Cortex AI, Cortex Agents, Snowflake Intelligence, and the data pipelines that power them. AS A SENIOR SECURITY ENGINEER, INCIDENT RESPONSE AT SNOWFLAKE, YOU WILL: Lead incident response for product-level security events, with deep focus on AI-specific threat vectors including prompt injection, model abuse, agent hijacking, and data exfiltration through AI workloads. Integrate IR into AI product pipelines - work directly with teams shipping Cortex features, Snowflake Intelligence, and AI-powered developer experiences to embed security requirements from design through deployment. Develop and codify our AI abuse response strategy - defining detection, containment, and remediation playbooks for LLM misuse, adversarial inputs, and AI-assisted attacks targeting Snowflake customers. Address tech debt across the AI product stack, ensuring that new Cortex and agentic architectures meet IR readiness requirements from th

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Every year, people across the world spend nearly one trillion dollars on groceries. But food is more than sustenance — it's identity, ritual, culture, and care. The way we eat shapes our health, our routines, and our relationships. Yet for most people, translating a desire to eat better or live healthier into actual, lasting habit change remains hard. The Instacart Consumer team is at the forefront of reimagining how people relate to food at home. We're building new product experiences around meals, nutrition, and health that go beyond the transaction — helping people discover what to cook, build routines that stick, and feel confident in the choices they make for themselves and their families. As a Staff Researcher on the Consumer team, you will shape the foundational understanding of how and why people change (or struggle to change) their food behaviors.

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past few years, Linear has experienced incredible organic growth and has become the default tool of choice for many of the world’s best product teams. We are now layering a product-led sales motion on top of our existing self-serve business to further accelerate our ambitions and bring the magic of Linear to even more and larger companies. You’ll play an instrumental role in defining our enterprise sales motion, contribute to the future of our product, and help high-impact companies build better software. Location & work mode Linear is a remote-first company. This role is open to candidates based in the US and Europe. You can work from anywhere within those regions. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Become a product expert and help customers use Linear effectively; assist prospects through the trial and evaluation phase Generate a strong pipeline and exceed quarterly targets Stay up to date with our product offering, industry trends, competitive landscape, and market trends to continuously adapt sales strategies and approaches for maximum impact Build relationships with key stakeholders within accounts; understand client needs deeply, align Linear’s solutions to business objectives + shape decision criteria. Effectively communicate and align our value prop

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Monetization team: Snowflake Marketplace serves as the vibrant hub which enables customers to do more with data. We are building a platform that empowers organizations to seamlessly discover, access, and build with datasets, applications, and AI agents. The monetization team owns the commerce layer of the Snowflake Marketplace — building the end-to-end transactional infrastructure and buyer/seller experiences that power how data and AI products are priced, purchased, and settled across Snowflake's global ecosystem. AS A SENIOR FULLSTACK ENGINEER YOU WILL: Build and own end-to-end full-stack features — from polished React-based checkout and billing UIs to the backend services that process, validate, and settle marketplace transactions at scale Design and implement robust backend APIs and services in Java or Python that handle the lifecycle of commercial transactions: entitlements, metering, invoicing, and payment orchestration Develop reusable, accessible React component libraries and frontend systems that give buyers and sellers clear visibility into usage, spend, and revenue — working closely with design to deliver intuitive experiences Contribute to the reliability, correctness, and observability of high-stakes transactional pipelines — including fraud preventio

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE: Are you the person on your team who builds the agent everyone else ends up using? We're looking for an AI Engineer to join our Training Product team and do that at Baseten. You'll build AI-driven product features for the customers training and post-training frontier models on our platform, and you'll raise the ceiling on how Baseten itself uses AI internally, turning manual workflows into agentic ones that make every other team faster. You'll work directly with our research engineers to scope and build products, taking ideas from a research loop that already works internally to something customers can run themselves. This is a hands-on role with real autonomy. You'll pick the problems worth solving, build the harnesses, execution flows, and guardrails that make AI systems reliable, and own the results. If you've been shipping agents and want that to be the job, let's talk. EXAMPLE INITIATIVES: Take a look at these blog posts written by members of our team: Baseten Training: an autoresearch substrate Introducing Baseten Loops Harnesses are everything. Here's how to optimize yours. Building with NVIDIA Nemotron 3 Ultra and LangChain Deep Agents Code on Baseten RESPONSIBILITIES: Build and ship agentic product experiences, including chat-style and assistant-like interfaces, from prototype to GA. Design the harnesses, execution flows, and guardrails that make AI systems reliable in production. Build internal autom

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role: This is a Principal Product Engineering role focused on Money Infrastructure at Replit. You’ll work on the financial backbone that powers how Replit earns money, how builders earn money, and how Agents transact. This role sits at the intersection of engineering, product, and the business. The systems you build directly impact revenue, trust, and some of the most critical user journeys on the platform. Getting them right enables growth, experimentation, and global scale. Getting them wrong creates broken payments, confusing pricing, and lost trust. We’re looking for engineers who can design and scale reliable financial systems while translating complex monetary logic into intuitive, user-friendly experiences for both Replit customers and builders on the platform. We love folks who have a passion for monetizing innovation and being a part of the greater pricing story. You will: Lead the design, architecture, and implementation of Replit’s core money infrastructure, spanning pricing, billing, payments, and monetization. Own and scale the global order-to-cash foundation supporting credit-based subscriptions, usage-based billing, marketplaces, in-app payments, and commerce for Agents. Enable rapid pricing and packaging experimentation across the company by building flexible abstractions and APIs for new SKUs, plans, and monetization models. Build high-converting, localized payment experiences across geographies — thinking globally while enabling users to pay locally. Power builder monetization by creating payment rails for apps, Agents, subscriptions, and new monetization primitives. Partner closely on data specifications with finance, accounting, and data teams to produce accurate, auditable, and reliable f