Customer Experience Specialist in United States

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Platform Engineering Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Role Summary Director, Platform Engineering At Mastercard, the pace of change across technology, AI, and the nature of work requires that we constantly push the boundaries for the technologies in building and operating infrastructure and applications globally. The Director, Platform Engineering is a critical technology and engineering leadership role within Operations Automation Program accountable for advancing our infrastructure and platform automation strategy through innovation and effective problem-solving. This role focuses on analyzing, coding, and delivering software an

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II Overview Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Fraud Products team (part of O&T) is developing new capabilities for MasterCard's Decision Management Platform, which serves as the core for multiple business solutions to combat fraud and validate cardholder identity. Our patented Java-based platform processes billions of transactions per month in tens of milliseconds using a multi-tiered, message-oriented approach for high performance and availability. MasterCard software engineering teams leverage Agile development principles, advanced development, design and test automation practices, and an obsession over security, reliability, and perfo

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Mergers & Acquisitions Manager, Strategic Investments Job Description Summary The Manager, Strategic Investments is an integral member of the team driving all phases sourcing, executing and overseeing strategic investments at Mastercard. The qualified candidate will be a member of a highly visible team and responsible for driving investment efforts in the Start Path fund, while also assisting with broader strategic investments, and portfolio management. The position reports to VP, Mergers and Acquisitions (Minority Investments). The candidate will lead strategic minority investments Mastercard’s Start Path program with the following primary responsibilities: • Oversee the end-to-end Start Path investment process: including but not limited to business case development, cross-functional diligence, and negotiating transaction terms with founders • Evaluate strategic fit of prospective investments against Mastercard’s priorities, including asset enhancement, ecosystem reach, and engagement expansion • Prepare executive level materials for Investment Committee and senior leadership, including investment memos, strategic rationales, and risk/mitigant frameworks. • Manage the Start Path investment portfolio: (i) point of contact for founders, internal stakeholders, and executive sponsor

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II Who is Mastercard Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. About the Role We are hiring a Software Engineer II to join Mastercard's Core Payments department, responsible for delivering solutions that facilitate billions of secure transactions between issuers, acquirers, and service providers worldwide. This role offers the opportunity to contribute to highly scalable, mission-critical platforms that power global commerce. We are seeking a software engineer who is passionate about software development, system quality, and continuous improvement, with a strong focus on delivering reliable, maintainable, and secure solutions. Role Software Development & Design • Design, develop, test, and maintain high-quality J

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Capital Markets Overview: The Corporate Treasury team performs all global treasury activities for Mastercard, including capital planning, rating agency relationships, foreign exchange risk management, cash management/positioning, pensions asset-liability management, capital markets transactions (debt issuance, equity share buy-back), credit facility management, intercompany funding. We are seeking a highly motivated Manager to join the Debt Capital Markets team within Corporate Treasury. This position will be based in Purchase, NY Reporting to the Director, Capital Markets and Investments, this Manager role will be responsible for the execution of Mastercard’s corporate capital markets strategy including bond offerings and share repurchases, support our credit facility renewal, manage key relationships with banks, and partner with other areas of Treasury. Role: Key responsibilities of this role include: • Managing the Debt Capital Markets (DCM) function for Mastercard in the management of the company’s debt profile (funding plan for new debt issuance and managing outstanding debt) • Manage the company’s $8 billion credit facility, including extensions/renewals • Manage banking relationships, including counterparty wallet analysis, coordination of relationship meetings, and pr

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Settlement & Currency Services Job Description Summary Settlement & Currency Services is Mastercard’s center of expertise for global settlement, cross-border payments, currency and foreign exchange services, and value movement across traditional and digital financial networks. The team supports initiatives related to fiat and digital currencies, settlement infrastructure, and emerging payment technologies, working across products, markets, and functions to advance strategic priorities. The team also develops solutions that enable funds movement between Mastercard customers, engages with regulators and manages relationships with commercial and central banks. Mastercard is rapidly expanding its global payment, settlement, and digital asset capabilities. The Settlement & Currency Services team is seeking a Manager to help design, develop, and implement innovative solutions that enable the seamless movement of money across borders, currencies, and payment ecosystems, supporting Mastercard's mission to make payments safe, simple, and fast. Roles & Responsibilities The Manager, Settlement & Currency Services will serve as a key liaison across Core Payments Product, Global Settlement Operations, and Technology teams, providing thought leadership and subject matter expertise i

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal Software Engineer Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview We are seeking a hands-on Principal Forward Deployed Engineer to accelerate delivery across Mastercard Services. Modeled on the forward deployed engineering role that leading technology companies embed alongside their most important customers, this position turns that model inward. You will deploy into Services programs as an internal partner who writes production code, unblocks delivery, and puts AI to work in how we build. Reporting to the SVP of Developer Enablement within the Services Enablement & Transformation (SET) organization, you will move to wherever the need is greatest, adding s

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior AI Platform Engineer (DevOps) Who is Mastercard? Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payment choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combined to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Our decency quotient (DQ) drives our culture and everything we do inside and outside our company. We cultivate an environment where individuals can thrive, collaborate, and contribute to innovations that power the global economy. Overview: The AI Platform Engineering team is responsible for building, operating, and evolving Mastercard's enterprise AI platforms and capabilities. Our mission is to provide scalable, secure, and reliable AI infrastructure that enables teams across Mastercard to accelerate the development and deployment of AI-powered solutions. As a Senior AI Engineer, you will help design, implement, and operate the foundational platforms that support AI and machine learning workloads across the enterprise. You will work at the intersect

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Software Engineering As part of an exciting, fast paced environment developing authentication and security solutions in the e-commerce space, this position will provide technical expertise within the development lifecycle for new products and services. • Are you interested in re-defining how MasterCard does online authentication today? • Have you ever brought a product to market on a global scale? • Are you motivated to stay on cutting edge of technology? This position manages Software Engineering teams that partner with product owners, architecture, development, and operations teams to continue evolving the Mastercard Authentication platform. The role is accountable for people leadership, resourcing, delivery planning, project schedules, and vendor relationships. Role • Lead major authentication initiatives by setting technical direction, guiding architecture decisions, and ensuring engineering teams deliver secure, scalable solutions. • Partner with product, architecture, and engineering leaders to shape authentication strategy, roadmaps, and solution architectures for new and existing business opportunities. • Mentor engineers and engineering leads by providing technical guidance, coaching, and feedback that strengthen team capability and delivery outcomes. • Lead and mana

Datadog is a world-class monitoring and security platform for cloud applications. We're dedicated to creating, developing, and supporting our product and customers, fostering seamless collaboration and problem-solving among Dev, Ops, and Security teams globally. Built by engineers for engineers, our SaaS product is trusted by organizations of all sizes across various industries, driving digital transformation, cloud migration, and infrastructure monitoring for our customers' entire technology stacks. As cloud technologies continue to evolve and digital operations become ever more crucial, Datadog remains at the forefront of innovation and is well-positioned for sustained growth. Datadog's Finance team partners with stakeholders across the organization, providing commercial, operational, and analytical support to ensure that Datadog's business continues its rapid and efficient growth. The Equity Administration team is responsible for overseeing the full cycle of stock administration on a global basis, collaborating with groups across Accounting, Tax, People, Payroll, and Legal to manage Datadog's equity plans worldwide. Our work spans the processing of equity transactions including RSU releases, stock option exercises, and ESPP purchases; management of equity-related inquiries from employees, executives, investors, and other key partners; day-to-day management of the E*TRADE Equity Edge Online platform; global equity reporting and tax compliance; oversight of equity procedures, policies, and controls; and employee education on equity programs. We are seeking a hands-on Equity Administration Assistant Manager to own our complex and high-risk equity workstreams. Reporting to the Senior Manager, Equity Administration, the Assistant Manager will serve as a first level preparer or reviewer on equity transactions, assist with process documentation, and work closely with various internal teams across Accounting, Tax, People Operations, Payroll, and Legal. This is a ro

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. Datadog’s Revenue Operations & Finance team is in a phase of dynamic growth, committed to relentless enhancement and strategic problem-solving to drive business success. The Sales Revenue team at Datadog is instrumental in fueling our rapid growth trajectory. Collaborating seamlessly across various departments, we offer comprehensive commercial, operational, and analytical support to drive Datadog's business and Sales organization forward with unparalleled efficiency and agility. In this pivotal role, you will thrive within an inclusive environment, collaborating closely with a diverse array of talented individuals who share a deep passion for innovation.Your primary focus will involve tackling intricate business challenges in tandem with Sales Leadership, Finance, Growth, GTM, Operations, and other essential stakeholders, fostering seamless synergy and driving impactful outcomes. We are seeking a highly skilled Sales Revenue Analyst to join our team in Boston, MA or New York, NY. Your role will involve providing critical support and vision to our revenue team by overseeing the meticulous calculation of global sales team commissions and accurate recognition of new business revenue as we strategically expand into new markets and drive revenue growth. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings t

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. About the Team Cloudflare handles traffic for almost 25% of the Internet. That’s a lot of data. On the Town Lake team, our mission is to make that data accessible and valuable for users across the company. We connect data from dozens of source systems and make it available so that any user in the company can answer any question in 5 minutes or less, using SQL or plain english. We’re building a modern, agentic-first data lakehouse platform ba

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Austin, US About the Role Cloudflare's People team supports 5,000+ employees globally. To scale, we are building an AI-driven operating layer on the Cloudflare Developer Platform to automate workflows, ensure data integrity, and streamline employee support. You will ship production systems for hiring, onboarding, and self-service, using AI to create leverage while designing rigorous guardrails for sensitive employee data. Lever

Datadog’s Technical Solutions organization includes 1,200+ sales engineers, support engineers, post-sales experts, and solution architects. They run on an ecosystem of enterprise platforms and internal tools that directly shape how we serve customers. Technical Solutions Operations (“TSO”) owns that ecosystem. We manage the full lifecycle of the systems TS depends on: Zendesk, Jira, Confluence, and a growing portfolio of off-the-shelf and purpose-built tools. We do the work to operate, maintain, and evolve the platforms powering daily workflows across TS. When a vendor tool reaches its limits, we extend it through customization, integration, or targeted solution development, tapping internal partners across Datadog as needed. We’re looking for a Systems Engineer who wants to own enterprise platforms end-to-end. You go from understanding the business process, to designing the right solution (whether that’s configuration, integration, or code), to measuring whether it actually moved the needle. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own enterprise systems through their full lifecycle. You’ll be the technical owner for one or more platforms that TS relies on daily. That means understanding how the system is used, where it’s falling short, what’s coming from the vendor roadmap, and what needs to change. You drive improvements from assessment through implementation. Engineer solutions that create leverage. Not every problem is solved by configuration. You’ll build and evolve enterprise systems, integrations, automations, and internal tools that multiply the effectiveness of 1,200+ technical experts. Where AI can make a solution smarter (e.g., intelligent routing, automated triage, agent-assisted workflows), you'll include AI in the initial design, no

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role As an Agency Partner, you will be responsible for driving new and expanded advertising revenue through strategic relationships with leading agency holding companies.. You will help agencies and their clients leverage OpenAI’s platform to connect with highly engaged audiences in innovative and responsible ways. This role is focused on building and growing agency partnerships that unlock opportunities across a broad portfolio of advertisers. You will own the agency partnership strategy—from executive relationship development and joint business planning to agency education and portfolio activation—establishing OpenAI as a trusted partner and driving sustained adoption and revenue growth across agencies and their clients. You’ll partner closely with Client Partners, Account Managers, and cross-functional teams to coordinate agency engagement, identify priority advertiser opportunities, and ensure consistent execution across your agency portfolio. This role is based in our New York City office, and candidates are expected to work from the office three days per week. In this role, you will: Develop and execute strategic agency partnership plans that increase adoption, unlock advertiser investment, and drive revenue growth across agency holding companies and independent agencies. Develop and execute strategic agency plans that drive advertiser adoption, client ROI, and long-term revenue growth. Build and maintain relationships with senior agency decision-makers across investment, strategy, planning, innovation, data, commer