Customer Experience Systems Senior Associate in New York

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As a Product Manager at Ramp, you will be responsible for the vision, strategy, and roadmap for Ramp’s international payments products. You will lead a core team of engineers and designers to build and scale global money movement capabilities that enable our customers to pay vendors, employees, and partners around the world. You’ll own a critical set of customer and business problems at the intersection of payments, compliance, risk, and FX — driving end-to-end product vision, strategy, and execution to power Ramp’s global expansion and meet ambitious company goals. Your scope will include: Cross-border payments & FX – Own the experience and infrastructure for sending and receiving international payments across currencies and geographies, including FX pricing, rate transparency, settlement speed, and reliability across multiple payment rails. Global partner ecosystem – Evaluate, integrate, and manage banking, FX, and local payment service partners to expand Ramp’s coverage, improve unit economics, and unlock new corridors and capa

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is, at its core, a fintech company. Our financial infrastructure enables us to issue cards, move money globally, and manage treasury flows for our customers. Stablecoins are emerging as a critical lever to make these flows faster, cheaper, and more accessible. We are looking for a Software Engineer to join our engineering team with a dedicated focus on stablecoin-based payment and treasury systems. In this role, you will act as both a technical owner and multiplier: working on core stablecoin services, ensuring secure and reliable integrations with external partners, and guiding Ramp’s evolution toward next-generation fintech solutions. Our ideal candidate combines deep curiosity about eventually consistent distributed systems with strong financial infrastructure experience, thrives in highly regulated and mission-critical environments, and has a passion for diving into new problem spaces. What You'll Do Help build & scale Ramp’s stablecoin-based payment and treasury infrastructure Partner with external providers and internal

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Our ideal candidate has a deep understanding of JavaScript, a passion for web performance, and can creatively come up with solutions to solve customer's needs. Our tech stack currently involves TypeScript, React, Vite, and Ryu, our in-house design system. Check out our Engineering Blog for more on our tech stack, mission and values! What You’ll Do Build! Design performant, beautiful, and usable interfaces Collaborate on our technical vision. Lead discussions and implementation of multiple complex projects Foster a culture of upholding industry-leading UX Continuously improve our engineering processes, tools, and systems that allow us to scale the code base, productivity, and the team Recruit, interview and develop your own interview questions, while fostering the culture of excellence, velocity and humility Inspire and mentor less experienced engineers and interns What You'll Need Minimum of 2 years of frontend engineering experience preferred Proficiency in JavaScript and React Knack for getting the visuals right Track record of ship

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is building something ambitious, and we believe our most important advantage is our people. This role sits at the foundation of that belief. You'll help shape how Ramp identifies, evaluates, and hires world-class engineering talent, with a particular focus on the engineers at the center of what we're building next. This is a craft role. You'll own pipelines end-to-end, partner directly with our Engineering leadership, and be accountable for the quality of the people we bring through the door. We're looking for a Technical Recruiter who treats hiring as a discipline. Someone who cares as much about candidate experience and calibration as they do about closing. You won't just be working off a req list. We're looking for someone who can take ambiguous or high-level direction from engineering leadership and turn it into a sharp, targeted search, knowing exactly who they want before the role even opens. You'll be expected to have strong opinions on talent, defend them with evidence, and push back on stakeholders when the bar is at ris

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As an Android Engineer at Ramp, you’ll enhance our successful and rapidly growing mobile app. You will improve the core platform that thousands of businesses rely on while also building the future of automated finance by integrating AI and intelligent agents into the mobile experience. This is a chance to grow your skills on a proven product and define the next generation of fintech. Check out our Engineering Blog for more on our tech stack, mission and values! What You’ll Do Design, build, and launch new products to Ramp’s Android app Help establish engineering processes, tools, and systems that allow us to scale the code base and productivity Conduct code reviews and set engineering standards Work with Product and Design to identify key features that will make the app successful Work alongside Product and other cross-functional teams to understand customer feedback and continuously improve our product What You Need Minimum 1 year of experience in mobile development Proficiency in Kotlin and Compose for Android development Experience

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The team owns the core experience that helps finance teams control, automate, and optimize company spend. We build the engine that powers Ramp’s card and expense workflows—from card issuance and spend limits to approvals, policy enforcement, and real-time insights. Our systems handle billions of dollars in transactions and integrate deeply with Ramp’s AI platform, financial infrastructure, and partner ecosystems (banks, ERPs, HRIS). As a backend engineer on this team, you’ll work across product surfaces that are central to Ramp’s success: cards, approvals, spend controls, and automation intelligence. What You’ll Do Design, build, and scale backend systems that power spend controls, approval workflows, and card transactions at massive scale Collaborate cross-functionally with product, design, and data to deliver intelligent, user-first experiences for finance teams Integrate with Ramp’s internal AI platform to automate spend policy enforcement and anomaly detection Own complex projects end-to-end — from architecture to deployment and o

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The Security Engineering team helps make Ramp the most secure place for our customers to collect, manage, and put to work their business’ financial information Our work centers in three areas: Ramp builds products with an eye for security Ramp detects and responds to threats before they cause harm Security powers Ramp’s growth Check out our Engineering Blog for more on our tech stack, mission and values! What You’ll Do Drive our cloud security roadmap: review our cloud deployments to identify opportunities for improvement Design and build security-focused infrastructure primitives and integrate them into our existing products and development processes Lead remediation of prioritized issues across our technology stack Partner with infrastructure, data, and devops teams to design and deploy solutions that are inherently secure What You Need Minimum 5 years of experience building software Minimum 3 years of experience building in AWS (with Terraform) A strong sense of ownership: you need to drive projects from inception to scaling it in

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. As Ramp’s founding Privacy engineer, you will build a privacy program that powers Ramp’s growth while earning trust from customers and prospects. What You’ll Do Build privacy-focused application primitives and integrate them into our existing products Partner with other engineering teams to design and deploy solutions which are inherently privacy-centric and secure Improve, implement, and deploy data retention and anonymization strategies across our environment Track shifting legal standards (alongside with Ramp’s Privacy Counsel) and update Ramp systems and processes to match What You Need Minimum of 4 years of experience building software Minimum of 2 years of experienced focused on platform, privacy, and/or security Desire to work in a fast-paced environment, continuously grow, and master your craft Ability to turn business and product ideas into engineering solutions Nice-to-Haves Working knowledge of data-protection legal requirements Experience with Python (Flask), React, and AWS (ECS, as well as other core services) Benefits available to all

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The Data Platform builds infrastructure and tools that enable Ramp to realize business value from data. We partner closely with stakeholder teams to build this infrastructure and the applications on top of it. This role is particularly focused on building platforms that support the data science development lifecycle. You’ll partner with applied scientists, AI engineers, Risk engineers, and other ML developers on building infrastructure and tools that enable and accelerate the development of machine learning models. What You’ll Do Build and integrate the components of Ramp's Analytics Platform and Machine Learning Platform. Build tools that improve the agility and data experience of Ramp's Applied Scientists, AI Engineers, and Risk Engineers. Collaborate with stakeholder teams on building and productionizing machine learning applications. Build reliable, scalable, maintainable, and cost-efficient systems across the stack. What You Need Experience with workflow orchestrators like Airflow, Dagster, or Prefect. Experience building infrast

G&A at Datadog rapidly scales the physical space, hiring, onboarding, and financial and legal systems to keep our business running in top form. As a Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing, Contracts and Legal teams to provide quoting and deal structuring support to the Global Sales Team. This will be a growth position as Datadog’s business continues to expand. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies Solve customer satisfaction issues following execution of the deal Actively negotiate deals directly with the customer as needed Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management Function as point of contact and subject matter expert for Sales on deal pricing matters Drive adherence to internal controls, protocols and business rules Who You Are: At least 4 years of overall experience including related processes such as sales operations, finance, sales strategy, and sales enablement At least 2 years of experience with deal structuring/quoting complex SaaS transactions for a fast-growing multi-national company Working knowledge of revenue recognition principles Must be comfortable representing the company to customers in negotiations and resolving customer satisfaction issues Strong attention to detail Ability to multi-task Strong communication skills Ability to work in fast paced, high press

As a Forward Deployed Engineer on the Feature Flags team, you'll partner directly with customers to accelerate their feature flag implementations — from initial architecture consulting through prototype builds to full-scale migrations. This role is for someone who wants to write code with customers, not just advise them. You'll work hands-on inside customer codebases to unblock complex, high-stakes deployments, directly influencing deal velocity and customer success. Working closely with Sales, Solutions, and Engineering, you'll be the technical force that turns a signed contract into a live, adopted implementation. What You'll Do: Serve as the hands-on technical partner for strategic customers implementing Datadog Feature Flags, from pre-sales technical validation through post-sales delivery Consult on flag architecture and implementation approach for complex environments — multi-service, multi-platform, high-scale deployments Build prototype flag implementations directly in customer codebases to prove value and de-risk technical decisions early in the sales cycle Implement flags across diverse and advanced deployment modes (server-side, client-side, edge, mobile, streaming/real-time) tailored to each customer's stack Drive full flag migrations to completion — including legacy system cutover — efficiently and with minimal customer engineering burden Identify patterns across customer implementations and feed them back to Product and Engineering to improve the core product and reduce future implementation time Collaborate closely with Engineering on technical edge cases, product gaps, and implementation tooling Partner with Sales and Solutions to accelerate deal cycles by removing technical risk and uncertainty Who You Are: 5 years of professional software engineering experience, with hands-on coding ability across the stack you're deployed into Experience with feature flagging, experimentation, or config management systems (internal or vendor) Comfortable dropping i

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? We're building the foundational infrastructure that will define how the world thinks about and deploys AI, and we want the sharpest, most curious people to help us do it. As a member of our Analytics & Data Insights team, you'll tackle the kind of problems that don't have textbook answers yet, launch products that didn't exist a year ago, and help enterprises understand what foundational AI actually means for their bottom line. As a Data Engineer, you will: Work directly on new customer experiences built on one of the most advanced AI systems in the world Collaborate daily with researchers and engineers who are some of the best in the world at what they do Run implementations end-to-end and see initiatives through to real outcomes Partner across research, marketing, sales, and finance to help define how Cohere grows, with your recommendations feeding directly into products and strategy You may be a good fit if you have: 5+ years of experience working on production-grade data processing systems Strong command of Python and SQL Experience with distributed data processing frameworks such as Apache Beam, Spark, or

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Engineer you are at the forefront of helping those developers create. In a given day you’ll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use. We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. We also value solving the problems we can ourselves. We have a number of tools we build and maintain ourselves. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will: Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets. Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit. Directly contribute to and maintain the Support team's Knowledge Base. Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix. Required Skills and Experience: Prior experience in software development or relevant technical support experience Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics. Strong time management and ticket triage skills with comfort in performance tracking and regular reporting. Excellent communication skills with initiative to ask questions when encountered with the unknown. Experience with support tools and ticketing systems (e.g. Zendesk) Nic

Datadog is seeking a Legal Operations Analyst to join our Legal Operations subgroup. In this role you’ll work closely with individuals across the organization in support of various legal-related matters, with a primary focus on supporting the scalability of the global legal team. The Legal team supports Datadog's rapid growth by providing a wide range of legal services across a highly dynamic technology company, from driving new business via contracts and compliance efforts, to protecting Datadog's intellectual property. Datadog's Legal team collaborates with virtually every team across the organization, from engineering to product to marketing. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with legal and non-legal process owners to support process improvements, optimization and automations Assist with technical teams to implement solutions and troubleshoot reported issues by the legal team Maintain knowledge resources for all legal subgroups and collaborate with legal and non-legal colleagues on various projects as needed Conduct vendor and customer sanction screenings to identify potential risks and inconsistencies and ensure compliance Analyze and use data to drive initiatives and assist in planning Support technology by becoming a superuser of systems utilized by the legal team Serve as a point of contact for clients and stakeholders, addressing inquiries, concerns and providing timely updates on matters and escalating where appropriate Handle ad hoc projects within the legal subgroups as they arise Who You Are: A Legal Operations Analyst with 2-3 years of experience with legal operations, contract management or project management experience Proficiency with tools e.g. Google Workspace, Brightflag, Docusign, Salesforce, Coupa, Conflue

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: The CX Strategy & Ops Lead is responsible for designing & executing the customer support strategy to ensure that the company provides an exceptional customer experience at scale. As a strategic partner to CX Leadership, they will partner with cross-functional teams to identify and prioritize customer needs, pain points, and opportunities for improvement, and develop and implement strategies, programs, processes and technology to deliver high-value, personalized support for a diverse array of users. The CX Strategy & Ops Lead will define and track key performance metrics to measure the effectiveness of customer support initiatives; They'll stay up to date on industry trends and best practices in customer support to ensure Notion is at the leading edge. They will identify areas to leverage AI to increase CX efficiency and effectiveness and maximize the impact of our support offering across both digital and human experiences. They will need to have strong project management skills, excellent communication and interpersonal skills, and be able to work collaboratively with cross-functional teams to bring strate