Customer Performance Manager in New York

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Our Fraud team's mission is to help companies detect and prevent fraud using financial network data. We believe that transaction patterns, device signals, and behavioral data are an underleveraged tool in fraud prevention. The Fraud Consulting Lead is responsible for building and maturing our retro-as-a-service and POC program and driving adoption of our fraud products. The role sits between our data team and the customer (i.e., the role will not build the models, but will need to understand the output well enough to clearly and compellingly present the business case and work with technical stakeholders and customers.) Responsibilities: Own the retro and POC process end-to-end and collaborate with customers and internal stakeholders at Plaid Partner closely with customers to help them understand the ROI of Protect and make recommendations for implementing our fraud products Drive post-retro follow-through to convert retro results into production usage Serve as a feedback loop between customers and product to drive our Protect roadmap Qualifications: 5-10 years of experience in a customer-facing analytical role in fintech, financial services, or a related domain (e.g., software/tech) Experience worki

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an Account Executive, Enterprise, you will own the complete sales process from start to finish. You’ll work closely with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal, and Finance to take a large-sized business prospect to an active Dialpad client. In addition, you’ll help

Datadog is expanding the Technical Solutions (TS) organization by seeking a customer-focused, deeply technical Distinguished Architect to join our Product Solutions Architecture (PSA) team. In this role, you will act as a technical multiplier for the world's leading AI labs and AI-native companies. You will bridge the gap between their bleeding-edge infrastructure aspirations and Datadog’s technology roadmap, ensuring our platform natively solves the unique observability challenges of training and deploying foundational models at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Leadership : Demonstrate thought leadership in the AI/LLM space. Influence key decision makers and stakeholders by connecting technical capabilities to organizational and business impact. Advisory : Strategically partner with highly technical Founders, Heads of Infrastructure, and Research Lead peers. Guide them on best practices and emerging industry trends in the AI/LLM space. Lead high-level technical and architectural conversations around AI adoption. Presentations : Lead deep-dive architecture reviews and design engagements with customer teams and their leaders to share industry trends, best practices, and demonstrate how Datadog can support high-throughput hyper scale AI workloads. GTM : Identify emerging AI-native technology shifts and feed them directly back to Datadog Product Management. Co-create custom observability integrations and solutions alongside Product SAs to keep Datadog at the absolute forefront of the AI stack. Collaboration : Collaborate with Product Solutions Architecture (PSA), Sales, Sales Engineering and Marketing in providing high-quality technical resources to a broad audience of practitioners and economic buyers. Hiring : Assis

Code Intelligence sits at the intersection of agentic engineering and product, running agents against real customer source code in production. This is a chance to own an AI-native team at the center of a business-critical growth area. High visibility, high leverage, and squarely in the fastest-growing part of the AI agent space. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You'll Do: Lead and develop an existing engineering team, building trust, setting technical direction, and establishing a high bar for ownership and execution. Own the roadmap and execution across four areas: source code indexing, PR Agentic Reviewers (agents that generate artifacts like metric descriptions on customer pull requests), shift-left work (extending code-writing agents to make direct changes to customer repos), and closed-loop feedback and evaluation systems including LLM-as-judge. Set the team's product strategy independently while partnering day-to-day with product teams company-wide — this team functions as its own product org. Build and operate scaled LLM and agent software in production: LLM APIs, agent frameworks, harness and tool-use layers, prompt and eval tooling, and closed-loop evaluation systems that measure and improve agent output quality. Partner closely with customers and internal stakeholders to deeply understand needs and translate them into technical direction. Drive the team's AI-native development practices, setting high standards for safety, validation, and increasing agent autonomy over time. Who You Are: Experienced engineering manager with a track record of shipping products with direct customer interaction, not just internal stakeholders. Hands-on experience building scaled LLM software: LLM APIs, agent frameworks, prompt and eval tooling, h

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role You will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals. You will focus on the Financial Services vertical, partnering with banks, asset managers, and private capital investors to deploy next-generation AI capabilities across their operations, investment processes, and portfolio companies. You will own delivery end-to-end: embedding with Financial Services customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities. Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures). This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace. This role is based in New York City. We use a hybrid work model of 3 days in the office per w

About the team OpenAI’s Forward Deployed Engineering team partners with banks, asset managers, insurers, and private capital firms to deploy production-grade AI systems in high-stakes financial environments. We operate at the intersection of customer delivery and core platform development, embedding deeply with customers to translate frontier model capabilities into reliable, auditable systems that create measurable business impact. Our work turns early deployments into repeatable solution patterns, operating standards, and evaluation practices that scale across regulated financial institutions. About the role We are hiring a Forward Deployed Engineer (FDE) to lead end-to-end deployments of OpenAI’s models inside financial services organizations where correctness, latency, explainability, and control matter. You will work with customers who are experts in investment banking, trading, risk, compliance, underwriting, research, operations, or investment decision-making, translating complex workflows, data constraints, and regulatory requirements into production systems. You will measure success through production adoption, workflow efficiency, risk reduction, revenue impact, and evaluation-driven feedback loops that inform product, model, and GTM strategy. You’ll work closely with Product, Research, GTM, Security, Legal, and GRC to deliver systems that meet enterprise standards for governance, auditability, and operational resilience. You will also play a central role in shaping OpenAI’s Financial Services offering — identifying high-value use cases, defining solution patterns, and building the first repeatable deployments that scale across institutions. Learn more about some of our work with financial institutions . This role is based in New York. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% may be required. In this role, you will Design and ship production AI systems around models, owning integrations,

VTS is looking for a Director of Growth Marketing to be the core driver of our unified GTM motion, working in close partnership with Sales, Customer Success, and Revenue Operations. You've built a growth motion from the ground up before, and you know how to set direction while staying close enough to the work to execute it yourself. You'll own the integrated campaigns and how we bring them to market, translating that into what goes out through our own marketing channels (owned and paid). You'll work closely with sales and revenue operations to make sure the right message, content, and actions show up throughout the entire GTM funnel, moving target accounts from unaware to aware to actively engaged, and measuring what actually matters. Reporting to the VP of Marketing, you'll work alongside a strong marketing team and set the strategic direction for growth while remaining hands-on, using AI and other tools to prototype ideas, test messaging, and explore new channels and activations before scaling them. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What Makes This Job Awesome? You will... Own and build the growth motion, including identifying and launching the right channels and tactics for VTS's key business segments and buyer personas. Build and launch full-funnel campaigns through the growth channels, and partner with the rest of the GTM team on distribution across every touchpoint, so buyers get one unified message. Translate product positioning, market trends, and sales intelligence into campaign concepts that actually move buyers. Create the different types of content and messaging that fuel your campaigns, and know how to brief others clearly when you need to bring someone else in. Own the campaign calendar: prioritize programs based on business impact, pipeline goals, and what's happening in the market. Partner tightly with sales to understand where deals get stuck,

VTS is seeking a Senior Manager, Solutions Consultant - Activate to assist and translate new business opportunity into a successful deployment plan across VTS Activate - the platform that extends VTS into building operations and the tenant experience, including access control, visitor management, work orders, and building services. This role sits at the intersection of sales, solution design, and implementation readiness. Once an opportunity is qualified, the Solutions Consultant becomes the solutions expert alongside the Account Executive - translating a customer’s needs into a tailored Activate solution and, once the deal is won, into a complete solution design and implementation plan that hands off cleanly to the Implementation team. You will work predominantly through our major channel partners to start, expanding to the direct channel and other commercial clients over time, and partner closely with our Senior Technical Solutions Consultant, whose deep access-control expertise verifies and completes the solution you design. Unlike a traditional pre-sales engineer focused only on the demonstration, or an implementation manager focused only on delivery, this position helps manage the full arc of solution implementation preparedness - from qualified opportunity, through solution design, to a clean handoff to implementation, with continued check-ins through launch. It carries deep product ownership of the Activate feature set, with particular emphasis on Access Control and Visitor Management. This is a highly visible, senior individual-contributor role based in our New York office. ** Please note that this opportunity requires this hire to work from our NYC office four days a week. ** Here’s what you can expect as a Senior Manager, Solutions Consultant Partner with the Account Executive as the Activate solutions expert from the moment an opportunity is qualified Develop expert-level command of the Activate feature set and tailor product messaging and demonstra

As a Senior Technical Solutions Consultant , you will be the principal technical liaison between our product, sales, and customer success teams. You will provide tailored solutions for clients in the commercial real estate sector, specifically focusing on the complex VTS Activate product landscape (including Activate, Activate Workplace, Activate Multifamily, CBRE Host, and CBRE Host Building) . Your unique combination of property management experience and deep technical proficiency will help ensure that our clients maximize the value of our software. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What Makes This Job Awesome? Act as the definitive subject matter expert (SME) and technical leader for the VTS Activate suite's integration landscape and partnerships, both internally and externally (e.g., Braxos, Kastle, CCure, AMAG, etc.). Design and deliver advanced, in-depth technical demonstrations for prospects and clients, specifically showcasing how the VTS Activate product suite solves specific challenges. Provide advanced technical support during the sales process, addressing complex questions and concerns about system integrations and core functionalities, serving as the technical closer for Activate deals. Provide support during the sales process for qualifying opportunities with hardware requirement and implementation. Provide handover details to cross-functional stakeholders to ensure smooth implementations. Own the solution reporting process for VTS Activate deals, including documenting deal journals and synthesizing won/loss reasons. This reporting provides critical intelligence for the Product team (feature gaps), the Sales team (competitive analysis), and the Executive team (market/product trends). Lead knowledge transfer and cross-functional upskilling initiatives for the Sales, Customer Success, and Services teams. This involves supporting the creation of documenta

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 170+ across 26 states and 7 countries, headquartered in New York City. We are seeking a Product Delivery Specialist to join Lithic’s team in our NYC office. In this role, you will lead complex customer implementations, drive operational excellence, and develop scalable processes that enable billions in transactions for the most innovative fintechs and digital banks. This position offers a unique vantage point across our business from product and engineering to compliance and operations allowing you to tackle meaningful challenges while making a tangible impact. In this role, you will coordinate a wide range of activities from implementing customer requirements and configuring the software to conducting technical setup and integration support with the ultimate goal of getting the customer’s solution live as quickly as possible, driving fast Time to Revenue (TTR) and provide great customer experience. You will operate at the intersection of our customers, internal teams, and third-party partners, executing progress across multiple project streams simultaneously. You will launch new

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in New York. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience that includes customer-facing work Have scoped and delivered complex systems in fast-moving or ambiguous environments Write and review production-grade code across frontend and backend using Python, JavaScript, or c

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. About the Team The Embedded Insights team supports Plaid’s mission to build a world-class suite of intelligence products. We identify the best opportunities to use machine learning in Plaid products, prove out those opportunities, and collaborate with cross-functional partners to turn them into real-world production systems. About the Role As a Senior Machine Learning Engineer on Embedded Insights, you will help shape Plaid’s future by building machine learning-powered products and features. You will initially support the Plaid App, working on a 0-to-1 consumer-facing product and helping establish product-market fit for a new business line. You will work closely with product managers, data scientists, engineers, customers, and other machine learning engineers to translate ambiguous opportunities into effective ML systems that create measurable customer value. In supporting the Plaid App, you will: Build machine learning-based features for a 0-to-1 consumer-facing product. Partner with product managers to translate ambiguous business requirements into machine learning problems and influence product strategy and roadmap decisions. Rapidly iterate and experiment to help drive product

About the Team The Technical Success team helps OpenAI’s customers realize meaningful and sustained value from our technology. We partner with customers throughout their journey—from initial exploration and solution design to production implementation and organization-wide adoption. Applied AI Engineers serve as trusted technical partners to customer executives, engineering teams, product leaders, security organizations, and transformation teams. They combine deep technical judgment with strong customer instincts, translating frontier AI capabilities into secure, reliable systems and durable business outcomes. About the Role We are seeking a Manager to build, lead, and develop a high-performing team of Applied AI Engineers supporting our enterprise customers. You will be accountable for the technical success of a broad and strategically important customer portfolio. You will help your team identify high-value opportunities, design and deploy production-grade AI systems, navigate complex technical and organizational constraints, and expand successful implementations across workflows, teams, and business units. This role requires technical depth, people leadership, customer judgment, and operational rigor. You should be comfortable coaching engineers through architecture and evaluation decisions, engaging directly in high-stakes customer situations, and collaborating with Sales, Solutions Engineering, Product, Research, Engineering, Security, and Legal. You will also help define how we serve enterprise customers at scale by developing effective coverage models, reusable implementation patterns, technical enablement, escalation mechanisms, and systems for turning field insights into high-quality product feedback. In This Role, You Will Build, manage, and develop a high-performing team of Applied AI Engineers supporting large and complex enterprise customers. Own the quality and impact of the team’s work across solution design, implementation, production readiness, adop

The GTM Enablement & Business Value Excellence team is the center of excellence responsible for how go-to-market execution is designed, enabled, measured, and continuously improved across Sales Enablement, Technical Solutions Enablement, and Business Value. We establish the capabilities, operating model, systems, analytics, and governance that enable our customer-facing teams to execute consistently at scale and adapt as our business evolves. Within the team, Enablement Operations designs and manages the operational infrastructure that powers enablement at scale. This includes operational governance, enablement systems, knowledge management, reporting, operational processes, and continuous improvement, ensuring programs can be delivered consistently, measured effectively, and continuously optimized. The Opportunity: As an Enablement Operations Manager, you will own the operational infrastructure that enables our programs to run efficiently and consistently at scale, with a primary focus on supporting Technical Solutions Enablement. You will partner closely with the Technical Solutions Enablement team to manage operational processes, enablement systems, knowledge management, reporting, governance, and continuous improvement. You will also collaborate with the Enablement Systems & Analytics team and cross-functional stakeholders to evolve the operational capabilities that support scalable execution. This role is ideal for someone who enjoys building scalable systems and processes, improving how work gets done, and creating the operational foundation that enables high-performing teams. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Support the operational processes, governance, and enablement systems that support Technical Solutions Enablement. Man

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the te