Customer Service in San Francisco

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. This internship will take place from January 25 - April 16 and you will need to be able to work out of our SF office during this time. What You'll Achieve: Conduct data analyses to gain insights about Notion and use these insights to uncover opportunities for improvements in our product and business. Communicate these insights with actionable recommendations to cross-functional teams (insights are useful, impact is even better!). Work with cross-functional partners across the product and business to learn about their functions and use data to advance their respective areas. Create metrics and build dashboards to monitor the growth and health of Notion. Communicate insights and recommendations effectively to leadership and have an impact on strategic decision-making. Qualifications: Pursuing a bachelor's or master's in a quantitative field such as Economics, Statistics, Applied Math, Engineering, Computer Science, or Natural Sciences. Must graduate before December 2027. This internship will take place from January 25 - April 16 and you will need to be able to work out of our SF office during this time. Previous research or internship

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? We’re seeking an experienced Engineering Program Manager to join Cohere’s customer-facing Engineering Program Management team. We need someone with curiosity, drive, independence, and leadership, who has hands-on experience working directly with customers and managing projects for enterprise-grade software or enterprise-focused machine learning solutions. In return, you’ll have the unique opportunity to shape Cohere’s operations, collaborate with leading minds in the LLM space, work directly with our Strategic Customers as well as Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform , Product and Go-to-Market teams, and be the “technical” voice of Cohere for the customer. You will get a chance to create extremely high-impact contributions to our fast-growing company, product and culture. As an Engineering Program Manager/ Technical Program Manager, you will: Communicate: Provide clear, timely, and objective communication across the tech organization, Cohere teams, leadership, and most importantly - our strategic customers and external partners. Optimize: Break down complex issues into strateg

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

About the Team OpenAI's Enterprise team builds AI-powered enterprise products and shared platform capabilities that help organizations put advanced AI to work securely and at scale. Our work spans enterprise workflows, agent experiences, integrations, identity, administration, security, governance, and deployment. About the Role As a Technical Program Manager on Enterprise, you will lead the technical strategy and execution behind the products and shared capabilities that make ChatGPT, Codex, and future OpenAI products useful, secure, and scalable for organizations. You will translate customer needs, competitive dynamics, and product priorities into actionable plans, influence architectural direction, and deliver durable capabilities across application, platform, and infrastructure layers. The role requires deep technical fluency, strong product judgment, and the ability to move between hands-on execution and broader enterprise strategy. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Drive technical strategy and execution for enterprise product and AI workflow initiatives, from design through implementation, launch, customer rollout, and iteration. Partner with engineering teams to influence architectural direction, interface definitions, and implementation tradeoffs across full-stack products, APIs, integrations, and shared platform systems. Translate enterprise customer requirements into actionable product priorities across AI-powered workflows, agent experiences, integrations, permissions, data access, evaluations, identity, security, governance, and deployment readiness. Represent the needs of enterprise buyers, IT administrators, security teams, business leaders, developers, and end users in product and technical decisions. Identify adoption barriers, competitive gaps, and opportunities to make OpenAI products easier for organizations

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: We are seeking a Tax Lead to join our global Tax and Treasury team. In this pivotal role, you’ll help Notion navigate a complex global tax environment, create tangible value, strengthen our tax operations, and work collaboratively to develop tax-efficient strategies that enable business expansion and innovation. Your work will be pivotal to building a world-class tax function and making a lasting impact on Notion’s success and growth. This role is based San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: Serve as a technical subject matter expert, proactively identifying risks and advising leadership on tax implications of special projects. Direct all U.S. federal, state, local, GAAP, and SEC tax reporting requirements; prepare and review quarterly and year-end tax provisions, journal entries, and reconciliations. Drive operational efficiency by building out a modern tax roadmap to automate processes, streaml

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. Product at Baseten Product at Baseten is a nascent function. Our company today has a strong engineering culture, is heavily customer-obsessed, and moves fast. We're building the product function now, and you'd be one of the first people who will help define it. You'll work directly with our founders and with some of the best systems and infrastructure engineers in the world, and you'll set the standard for building great AI Infrastructure. PMs at Baseten don't sit above engineers - you earn ownership by being technical, finding the truth in front of customers, building great cross-functional relationships, and shipping great product experiences. The role Getting a model into production still takes real expertise — choosing a serving engine, sizing hardware, tuning it, wiring it into an app. We want a developer to go from "it runs on my laptop" to "it's serving production traffic" in minutes, on their own. You'll own the entire experience a developer touches to deploy and iterate: the CLI and SDKs, the console, onboarding, model discovery, deployment configuration, truss, and the increasingly agent-driven ways developers build. Your job is to make Baseten synonymous with Great DevEx and make it effortless to drive and self-serve deploy models on Baseten for far more developers than it is today. Impact and outcomes you'll drive You will collapse time-to-production — take a developer from first sign-up to a running, maint

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. PRODUCT AT BASETEN Product at Baseten is a nascent function. Our company today has a strong engineering culture, is heavily customer-obsessed, and moves fast. We're building the product function now, and you'd be one of the people who defines it. You'll work directly with our founders and with some of the best systems and infrastructure engineers in the world, and you'll set the standard for what product looks like here. You earn trust by being technical, finding the truth in front of customers, building great cross-functional relationships, and shipping great product experiences. THE ROLE The largest, most demanding Enterprises are starting to run on Baseten and they come with a range of security, compliance, and procurement requirements. Today that readiness is assembled deal-by-deal. You'll own the enterprise-readiness surface end to end and turn it into product: the deployment options customers can choose and buy, compliance posture they can trust, access and security controls their IT teams require, and the billing and spend controls their finance teams expect. What does a complete Baseten Enterprise Product offering look like? RESPONSIBILITIES Drive the Enterprise Readiness customer experience end to end: Partner with GTM and Enterprise Engineering to make "enterprise-ready" a platform-wide capability, not a deal-by-deal scramble. Outcome: readiness becomes a supported, priced product instead of bespoke work asse

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As an Inbound Sales Development Representative at Baseten, you'll be the first point of contact for prospects who've shown interest in Baseten - quickly engaging, understanding their needs, and qualifying them against our ideal customer profile. You'll turn inbound interest into qualified pipeline. RESPONSIBILITIES Build revenue pipeline by setting introductory meetings with potential businesses and key decision makers. Diligently respond to inbound inquiries and determine potential product fit. Help influence Baseten's product roadmap for customers and prospects. Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Baseten. Stay up-to-date on market trends, competition, and industry developments. Manage and document the progression of the sales pipeline. Drive pre- & post-engagement at industry events (will attend multiple events in person). REQUIREMENTS Ability to develop strong, long-lasting relationships both internally and externally. Collaborative and coachable, always looking to improve your skills and impact. Ability to handle rejection and stay persistent in pursuing leads. Excellent verbal and written communication skills. A basic understanding of a standard SaaS seller's technical stack (CRM, Outreach/Salesloft, Prospect Research, etc.). Excellent time management, process, and prioritization skills. Preferred experience with Cloud or Secur

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We’re looking for a customer-obsessed software engineer to come ship with us. You’ll own features like multi-node training and products like serverless reinforcement learning (RL) from conception to MVP (and from MVP to GA!). You’ll work through the stack, architecting solutions from API and UI down to our infrastructure layer. You’ll fine tune models yourself to develop an understanding of user workflows. You’ll work closely with research engineers leveraging state-of-the-art training techniques to build experiences that accelerate model development and solve for real pain points. If you’re excited to dive deep into the training, let’s talk! THE PRODUCT Take a look at what we’ve built so far: Overview of the product so far Training docs overview Story of the Training product Research we've done EXAMPLE INITIATIVES Checkpointing Pipeline: Our checkpointing pipeline starts with automated checkpointing, a feature that ensures that versions of models created during training are automatically backed up to the cloud. Users are able to then deploy checkpoints seamlessly into inference servers, providing point-and-click integrations into inference frameworks like vLLM and Baseten’s Inference Stack. This enables customers to quickly evaluate the performance of their checkpoints with real traffic. Multinode training: Multinode training enables customers to easily run training jobs across multiple compute nodes, enablin

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. Product at Baseten Product at Baseten is a nascent function. Our company today has a strong engineering culture, is heavily customer-obsessed, and moves fast. We're building the product function now, and you'd be one of the people who defines it. You'll work directly with our founders and with some of the best systems and AI engineers and you'll set the standard for what product looks like here. PMs at Baseten don't sit above engineers - you earn ownership by being technical, finding the truth in front of customers, building great cross-functional relationships, and just shipping great product experiences. The role Once a model is deployed, keeping it fast, reliable, and economical at scale is where production inference is won or lost. You'll own the surface that makes that happen: how deployments autoscale, how traffic is routed, how the system fails over, and how workloads scale across clusters and regions. You'll own these as products end to end - both how they work under the hood and how customers configure and observe them - and you'll help set and define the roadmap that infrastructure and product teams alike can build towards. This space is largely still evolving - think Cloud Infrastructure in mid-2000s. Your job is to make it 10x easier to reliably scale and serve AI models in production and set the market standard. Impact and outcomes you'll drive You will own how workloads scale and where they land — autosca

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As an Engineering Manager (Player & Coach), you will lead and mentor a team of Forward Deployed Engineers focused on building, scaling, and optimizing LLM inference workloads for Baseten customers. Applying both hands-on technical ownership and managerial leadership, you will guide your team through the processes of designing, deploying, and managing high performance, low latency AI applications on Baseten’s platform. FDE at Baseten is not a sales function – we are a mix of engineering, product, and customer architects who contribute to the core Baseten codebase, drive large portions of our feature roadmap, and execute on complicated customer engagements. You will also partner with product, infrastructure, and other customer engineering teams to ensure that large language models (LLMs) and other generative AI systems deliver best-in-class performance, reliability, and cost efficiency in production environments. EXAMPLE INITIATIVES Take a look at these blog posts written by members of our Forward Deployed Engineering team: Forward Deployed Engineering on the frontier of AI The fastest, most accurate Whisper transcription Deploy production-ready model servers from Docker images Deploy custom ComfyUI workflows as APIs RESPONSIBILITIES Leadership & Team Management Lead, mentor, and grow a team of Forward Deployed Engineers, providing guidance on technical direction, project execution, and professional deve

Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Hear the Voice of the Team : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news. Job Summary: The Staff Software Engineer, Monetization Platform serves as a technical leader with a primary focus on the systems that turn product usage, subscriptions, credits, commitments, and contracts into accurate customer outcomes and clean financial operations. This person will architect and evolve the core billing domain for Drata: usage event ingestion, billable metrics, pricing and packaging, invoice generation, entitlement enforcement, and the integrations that connect engineering to Accounting, Finance, RevOps, Salesforce, CPQ, and ERP systems like NetSuite. They should be equally comfortable designing event-driven systems, shaping commercial flexibility with business stakeholders, and building operationally trustworthy software where correctness, audit-ability, and scale matter. Modern billing is no longer just “charge a credit card once a month” — it is a real-time product control plane that must support evolving pricing models without turning the codebase into a fragile mess. What you’ll do: Partner with Product, Finance, Accounting, RevOps, and Engineering leadership to shape Drata’s long-term billing architecture and commercial flexibility across self-serve and enterprise motions. Design the primitives of a modern billing platform: usage events, billable metrics, products, rate cards, contracts, credits, subscriptions, overages, and invoice workflows. Architect a system that can accurately meter product usage at scale, transform raw events into billable quantities, an

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role: The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that: Developers can effectively identify and resolve slowdowns and errors in their applications. Development teams increase developer productivity and customer satisfaction. In this role you will Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value. Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product). Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption. Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered. You’ll love this job if you Enjoy talking about technology and interfacing with engineers and engineering leaders. Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries. Love flexing your creative b

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the team The Billing team sits at the intersection of product, finance, and infrastructure. They're responsible for ensuring every observable event—errors, logs, traces, tokens—gets accurately measured, priced, and billed. Their work directly impacts company revenue and customer trust, requiring distributed systems expertise, attention to financial accuracy, and deep understanding of product usage patterns. The team works cross-functionally with product, engineering, BizOps, marketing, and sales to build systems that enable new products and pricing models. About the role As a Senior Software Engineer, you will architect and scale the core systems that power Sentry's billing infrastructure, ensuring accuracy and reliability at massive scale. You will collaborate on building the next generation of Sentry’s usage tracking pipeline, processing hundreds of billions of events daily with low latency and financial-grade accuracy. You will help design flexible pricing primitives that support everything from per-event usage billing to complex enterprise contracts, enabling product and sales teams to experiment rapidly while maintaining revenue accuracy and reduced time-to-market for new products. You will contribute to technical decisions on data consistency challenges unique to billing—like handling event delays, retroactive pricing changes, and distributed count reconciliation across our infrastructure. You'll love this job if you Want to solve the "easy to explain, hard to build" problems—like ensuring a customer's bill matches their usage perfectly, even when processing hundreds of billions of events daily across distributed

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. As an Enterprise Marketing Manager , you’ll own how Sentry is positioned to buyer personas in core audience segments across competitive deals, customer proof, and enterprise campaigns. This role is deeply focused on enablement and storytelling. You’ll partner closely with Sales, Product Marketing, and Integrated Marketing to ensure Sentry is positioned to win in competitive environments and supported by credible customer programs and narratives. In this role you will Create and deliver enterprise messaging and positioning by producing core narratives, sales assets, and content that clearly articulate Sentry’s value to buyer personas. Lead competitive sales enablement , including battlecards, positioning frameworks, win/loss analysis, and sales training that improves performance in strategic deals. Build and scale customer programs , including advocacy, case studies, and advisory boards that demonstrate credibility and impact at scale. Support enterprise campaigns with strong narratives and content , partnering with Integrated Marketing and Product Marketing to ensure campaigns reflect buyer needs, competitive context, and customer proof. Partner closely with GTM teams on execution, responding to field needs, supporting key opportunities, and continuously improving enterprise enablement based on feedback and results. You’ll love this job if you Are a go-getter who enjoys ideating and building programs from the ground up. Get excited when working with Sales and enjoy influencing competitive sales cycles. Enjoy building customer programs that demonstrate credibility, scale, and business impact. Nerd out on distilling complex te