Customer Service in San Francisco

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders About the Role We're hiring the first Account Managers at Modal. You'll report to the Regional Director of Account Management and be a founding member of the team. This function does not exist yet. There is no playbook, no territory map, no established motion. You'll own a book of business from day one and build the motion at the same time — from fast-moving AI startups to large enterprise teams running critical infrastructure on Modal. This is a commercial role with a revenue target. You'll be measured on retention and expansion across your accounts. While you won't be delivering the technical recommendations and implementation, the work is technical by nature. Our customers are engineers running GPU workloads, inference, and batch jobs in production, and you need to hold your own in those conversations. The profile we're hiring is a technical account manager. You've worked at companies that are deepl

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About The Role Help bring Cohere's enablement strategy to life for our field teams in North America. This generalist role will build and manage programs end-to-end, from design through rollout, measurement, and iteration, while working directly with managers and reps to ensure enablement drives results. You'll report to the Head of Sales Enablement and help establish operational rigor as this global function scales. Key Responsibilities Own enablement programs from design through rollout, measurement, and iteration Partner with Product, Marketing, Sales Leadership, and RevOps to align GTM priorities and embed enablement into every stage of the sales lifecycle Create and curate high-impact resources (playbooks, battle cards, demo scripts, certification programs) for Cohere's solutions Establish KPIs (win rates, sales cycle efficiency) and use analytics to refine initiatives and prove ROI Operationalize MEDDPICC methodology into everyday seller behavior (deal reviews, coaching, planning) Build certification paths that accelerate new seller productivity across regions and cultures Maintain and evolve the enablement content platform

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview Ready to build AI agents that revolutionize enterprise security? The North Security team is looking for a Senior Software Engineer to create autonomous systems that handle the complex, critical tasks security practitioners face every day. Key Responsibilities As a Senior Software Engineer focused on agentic security, you'll build intelligent systems that empower security teams. Your responsibilities will include: Build autonomous security agents that perform alert triage, secure code reviews, threat modeling, and vulnerability assessment Develop agent orchestration systems that help security practitioners automate repetitive security tasks Design and implement agent security controls to ensure our AI agents can safely interact with sensitive enterprise data Create the security infrastructure that allows agents to operate in high-trust environments with stringent deployment requirements Ship production-ready agent capabilities that run efficiently in resource-constrained environments Research and implement novel security patterns for AI agent systems, sometimes requiring custom solutions where standard libraries fal

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? The Data Infrastructure team at Cohere is responsible for the storage and data movement layer underlying every model training run. We're building the unified storage layer that feeds our training workloads. It needs to serve petabytes of training data and model checkpoints fast enough to keep thousands of GPUs busy across several training clusters. In this role, you’d have an opportunity to build this system from the ground up. You’d be a key contributor, working on a problem few teams have had to solve at this scale. In this role, you will: Design, build, and operate the distributed storage system that feeds model training and evaluation. Run this system multiple on Kubernetes clusters at petabyte scale. Work with researchers and training-infra teams on how jobs actually read and write data, and turn that into throughput, latency, and durability requirements Work through the networking, I/O, and consistency problems of moving large datasets and checkpoints across regions and backends, with GPU idle time and time-to-insight as the measures of success You may be a good fit if you have: Strong storage fundamentals,

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We’re looking for a high-performing strategic finance professional to join our growing GTM Finance team. Our business grows with our customers' usage, which makes the finance function highly strategic at Baseten: growth, pricing, margin, and capacity decisions are business model decisions. You'll sit at the center of them, partnering directly with GTM leadership and reporting into a finance team with a seat at the table for the calls that shape the company's trajectory. This role is ideal for someone with 3 to 7 years of experience across strategic finance, investing, and/or investment banking who wants broad exposure to company-building inside a fast-scaling AI infrastructure company. Experience at a usage-based software company is a plus. RESPONSIBILITIES Own financial planning, forecasting, and budgeting processes for the GTM org Build and maintain financial models across revenue, S&M spend, headcount, and strategic bets Analyze the metrics that define a usage-based business – ARR, gross margin, consumption trends, retention, and GTM efficiency Partner with GTM leaders to set targets, evaluate growth initiatives, shape pricing, and design sales compensation Help prepare board materials, investor updates, and fundraising analyses Improve financial reporting, dashboards, and operational rigor so our infrastructure scales as fast as our revenue Work cross-functionally to turn ambiguous business questions int

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Cohere is in a unique and exciting position to grow our go-to-market teams globally! We are expanding our Talent Team and are looking for a creative, high-performing Talent Attraction and Employer Brand Specialist to help us build a world-class employer brand that attracts top frontier AI talent. In this role, you will shape how Cohere is perceived by the global AI community and drive strategic recruitment marketing initiatives that position us as the destination for ambitious researchers and engineers. Please Note: We have offices in Toronto, San Francisco, and London but embrace being remote-first! As a Talent Attraction and Employer Brand Specialist, you will: Develop and execute comprehensive brand strategy that defines and promotes Cohere's identity, culture, and technical leadership to target talent groups Run multi-channel recruitment marketing campaigns across social media, job boards, and search engines to reach priority candidates Create compelling content including job descriptions, employee success stories, and optimized career site landing pages Optimize and maintain our career site experience while t

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Cohere is in a unique and exciting position to grow our go-to-market teams globally! We are expanding our Talent Team and are looking for a dedicated Early Careers & Interns Specialist to help us build a world-class pipeline of future AI talent. In this role, you will design and execute comprehensive early careers programs that attract, develop, and retain top student and recent graduate talent, positioning Cohere as the premier destination for ambitious early-career professionals in AI. As an Early Careers & Interns Specialist, you will: Design and implement strategic early talent programs with clear goals for intern and graduate pipelines Align with early careers frameworks with Cohere's global growth plans and talent needs Story tell the comprehensive learning objectives and core projects for each intern cohort Build and maintain partnerships with top universities and colleges to source high-potential candidates Develop targeted employer branding strategies specifically for student markets Represent Cohere at career fairs and host on-campus recruitment events Partner with the People team to execute seam

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Cohere is in a unique and exciting position to grow our go-to-market teams globally! We are expanding our Talent Team and are looking for creative, high-performing talent sourcers who are eager to take on a new challenge as we are in the early stages of building the Talent Acquisition function. In this role, you will master a new domain of sourcing, source world-class business talent, and influence the scaling of a high-growth Canadian tech company. If you consider yourself resilient, collaborative, influential, and a lifelong learner with an established network, we’d love to hear from you! Please Note: We have offices in Toronto, San Francisco, and London but embrace being remote-first! As a Talent Sourcer, you will: Build, own, and nurture a strong pipeline of world-class business talent across Sales, Finance, Revenue, Marketing & Communications, and Operations Deliver a world-class recruiting experience that reflects Cohere's premium brand Partner with hiring managers and talent partners to find and engage passive talent through creative sourcing methods Maintain deep market intelligence on business talent

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! As Cohere scales its enterprise AI platform and accelerates its position as a leader in sovereign AI solutions, we need a strategic Corporate Development leader to drive high-impact partnerships, M&A, and long-term business development. This role will focus on expanding Cohere’s ecosystem through strategic alliances, channel relationships, and targeted acquisitions that support our growth in regulated industries, government sectors, and global markets. Key Responsibilities M&A Strategy: Evaluate and execute acquisitions or investments in complementary technologies that strengthen our core platform, particularly in compute infrastructure, specialized AI capabilities, and regulatory compliance tools Lead due diligence processes with cross-functional teams to ensure technical integration feasibility and strategic alignment Manage post-merger integration to maximize value realization and revenue synergies Market Expansion: Support entry into new verticals and geographies through targeted collaborations with industry leaders and government partners Develop market entry strategies that address regulatory requirements and sover

About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the Role OpenAI is seeking a highly motivated and experienced VC Partnerships Manager to join our Startups Go To Market team. You will play a critical role in managing relationships with top venture capital funds and startup accelerators, with the goal of providing exceptional support to the portfolio companies of these funds. We believe that many of the most disruptive and category-defining AI applications will be created by startups. The Startup Go To Market team’s mission is to help startups harness the power of AI models to drive these advances. You will support startups across stages with resources that help them get started with OpenAI APIs and build quickly, and provide access to OpenAI teams, community, and expertise to support their growth. This role is a mixture of technical understanding, vision, partnership, and strategy. You’ll be responsible for forming and managing partnerships with top venture investors, accelerators, and other partners in the startup ecosystem, as well as working across the OpenAI organization to help startups accelerate their progress and be successful using our models. You’ll work cross-functionality with product, research, engineering, marketing, support, and solutions architecture to help customers get the most out of our models. This role is based in our San Francisco office. We use a hybrid work model

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About The Role The Security Team is responsible for securing all things Sentry: our customers, our code, and everything in between. We are a small but growing team with broad scope, high trust, and the autonomy to tackle hard security problems with creativity and an engineering mindset. We work at a company with a strong developer culture, building a product that millions of developers genuinely love and rely on. That context shapes everything about how we operate. We take a pragmatic approach to preventing and responding to security risks. In this role not only will you build and contribute to systems which detect malicious activity, you will have the unique opportunity to implement new controls to prevent future incidents. You will work across detection and response and corporate security domains. You'll contribute to practices that keep Sentry secure as we grow: alert triage for corporate and production, detection engineering, deploying preventative controls, identity and access management, investigations and incident response, and more. You'll partner with teams across the company to prevent and respond to security incidents. You will work as a technical collaborator who prioritizes preventative controls, defense in depth, and high signal alerting practices. As Sentry expands our agentic product capabilities and development practices, you'll also find yourself at the frontier of a new set of security approaches and challenges. In this role, you will Maintain, improve, and own detection engineering systems. We own and operate our own detection stack and are building agentic triage with thoughtful security response and orc

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About The Role The Security Team is responsible for securing all things Sentry: our customers, our code, and everything in between. We are a small but growing team with broad scope, high trust, and the autonomy to tackle hard security problems with creativity and an engineering mindset. We work at a company with a strong developer culture, building a product that millions of developers genuinely love and rely on. That context shapes everything about how we operate. As a Security Engineer on this team, you'll work across application and platform security domains. You'll contribute to the practices that keep Sentry secure as we grow: security reviews, threat modeling, vulnerability management, and embedding secure coding practices into an engineering organization that cares about doing things right. You'll partner closely with product and engineering teams to influence how features are designed and built from the start. You will work as a technical collaborator who helps make the secure path the obvious one. As Sentry expands our agentic product capabilities and development practices, you'll also find yourself at the frontier of a new set of security challenges. In this role, you will Support and help mature Sentry's security review program. From secure code review, to architecture review, and threat modeling. You'll help build the processes, tooling, and culture which make security a natural part of how we ship and operate. Contribute to mature vulnerability management practices. Intake, triage, prioritization, remediation tracking, and support of our bug bounty and responsible disclosure program. Advocate for secure-by-desig

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Why this role? We're hiring a People Systems and Automation Manager to own how our People processes actually run, and to automate them. Cohere is scaling fast. Our processes were built for a much smaller company and too many of them still depend on someone remembering to do something. That does not hold at the size we're heading toward. A useful lens; this role sees us scale through systems and leverage, not human effort. This is a hands-on building role. You will redesign processes, build the workflows that execute them across Rippling, Slack, Notion and the rest of our stack, and own offboarding and our employee support model outright. You cannot automate a process well without running one, so you will do both. You will own the outcome, not just the design. You'll join a small HR Operations team during our Rippling implementation, which means greenfield opportunity and real influence over how this function works for the next few years. What you'll do Design the process, then automate it Map how our People processes actually work today, not how they're supposed to Redesign them before automating, so we don't lock

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're hiring a People Project Manager to join our HR PMO and help deliver an ambitious portfolio of HR programs, products, and initiatives as we scale globally. This is not a business-as-usual project management role . We're a hypergrowth company building at speed, and our HR team is building alongside it. We're looking for someone who gets genuine energy from bringing order to chaos, creating structure where there isn't any yet, and getting important things shipped. Hypergrowth, for real. Things move fast, priorities evolve, and there's always something meaningful to jump into. If you love pace, variety, and figuring things out as you go, you'll have a huge canvas here. A chance to build. Our HR PMO is taking shape within a hugely ambitious HR team. You'll help create the workflows, rhythms, and tools we need to build a world-class function at scale. Real ownership. Take projects from idea to delivery — creating structure, driving actions, managing dependencies, and keeping teams moving. Global from day one. Work across our distributed HR team and with stakeholders around the world. You'll thrive if you: Create o

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: Modal is hiring a high-impact Solutions Architect to drive technical strategy across our most strategic enterprise accounts. You will operate as the executive technical counterpart to Enterprise Account Executives, leading complex evaluations, shaping infrastructure modernization roadmaps, and driving multi-product adoption across AI/ML workloads. This role is not demo support. It is a strategic, consultative position requiring strong architectural depth, executive presence, and the ability to influence 7–8 figure infrastructure decisions. You will work directly with CTOs, VPs of Engineering, and ML platform leaders to help them rethink how AI infrastructure should be built and operated. If you thrive in high-velocity technical sales environments and want to shape the infrastructure layer powering modern AI companies, this role is for you. What You’ll Do: Own the t