Customer Success Architect in New York

Position Overview Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are anything like the talented GRC Advisors at Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The Client Success Advisor role is key to Diligent’s Customer Success retention strategy. Key Responsibilities Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives. Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals. Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform. Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules. Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases. Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective. Required Experience/Skills Minimum of 5-7 years of experience in a client-facing role within the legal, audit, risk, or compliance industry. Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc and play a critical role in advancing some of our most important customer relationships. In this role, you will own the day-to-day success of a portfolio of complex healthcare organizations, serving as a trusted advisor while balancing strategic partnership, commercial outcomes, and operational execution. You are a value-added consultant, tasked with delivering well-timed, data-driven insights leading to successful outcomes for your customers. Our ECSMs don’t shy away from challenging conversations — they champion new ideas, inspire innovation, and appropriately challenge the status quo, all in the name of driving Zocdoc’s most important partnerships forward into the future. You’ll enjoy this role if you are… Commercially minded. You understand your customers’ businesses, identify opportunities to create greater value, and are comfortable influencing customers toward actions that drive stronger outcomes Excellent at prioritization. You can manage a h

Datadog is looking for a driven, entrepreneurial Customer Marketing Manager to join our Corporate Marketing team — a group of talented professionals responsible for sourcing, creating, and amplifying stories of customers who are achieving meaningful technology and business outcomes with Datadog. This role is designed for marketers who thrive in dynamic environments, are passionate about building genuine customer relationships, and know how to turn great stories into compelling, data-driven programs. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Source and track opportunities to promote customer wins by working with cross-functional partners across product marketing, partner marketing, sales, customer success, marketing operations, demand generation, and more Track and report on program performance, including participation rates, customer reception, content output, and influenced pipeline and closed deals Build a portfolio of customer advocates through online and in-person engagements to source strong stories and promotional opportunities Interview customers and product leaders — in-person and on camera — to produce customer marketing assets, like case studies, video testimonials, promotional quotes, and slides Design, deliver, and continuously optimize programs and incentive strategies that attract customers to participate in advocacy activities Lead programs that drive high-quality customer reviews to peer review sites such as Gartner Peer Insights, G2, and TrustRadius Influence how the broader team operates by modeling best practices, championing process improvements, and driving adoption of AI tools and cross-team efficiencies Who You Are: You have 4+ years of experience in customer marketing and/or advocacy for a B2B technology company

VTS's Lease integrations connect our platform to the property management and accounting systems - Yardi, MRI, JDE, and others - that our customers run their portfolios on. When those integrations are healthy, data flows automatically and customers trust what they see in VTS. The Integrations and API Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in when something breaks or needs to change. Success in this role is simple to state and hard to deliver: every integration stays active, and customers can always rely on the integrity of the data VTS is showing them. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What you can expect as an Integrations and API Support Advisor: At VTS, you'll join the Integrations Support team as a critical layer between our customers' source systems and the VTS platform. You'll: Own Integration Health : Monitor active Yardi, MRI, SAP, and custom API integrations for failures, stalled syncs, and missed feeds. Proactively identify and resolve issues - such as failed nightly imports, integrations stuck in "processing," or ETL files not arriving via SFTP - before they escalate into customer-reported problems. Resolve Data Integrity Issues : Investigate and fix discrepancies between VTS and source systems, including mismatched square footage, missing or duplicated leases, orphaned records, incorrect rent or lease terms, and unit/space mapping errors. Trace root causes across the integration pipeline rather than just patching symptoms. Manage the Customer Support Queue : Respond to and resolve inbound tickets covering the full integration lifecycle - API credential and access requests, asset archiving and disposition processing, source ID/BU remapping, stacking and site plan corrections, and MRI/Yardi version upgrades and migrations. Par

About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 20 million learners and 6,000+ companies , including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About you At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing, sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets—you aim to understand the strategic imperatives at DataCamp’s clients and strive to be a thought partner to them in transforming their data & AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients. You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply! Responsibilities Strategic Targeted Accounts: Identify growth opportunities by prospecting a highly-targeted account list, selected on high-potential Building Relationships: Become familiar with customer processes and challenges, ensuring meaningful questions are posed and answered. Provide value in every interaction. Establish relationships with multiple buyer personas within the prospect account Communicating Value: Engage prospects with DataCamp's integrated services and partnership to

Our GTM Enablement team plays a critical role in helping Datadog’s Sales and Customer Success teams succeed by equipping them with the right skills, knowledge, and tools at the right time. We partner closely with teams across Sales, Customer Success, Product Marketing, Strategy & Operations and more to ensure enablement programs translate into real performance in the field. The Program Management team within Sales Enablement is a group of interdisciplinary thinkers leveraging diverse business backgrounds in engineering, education, management consulting, business operations (and more!) to define, manage and measure Datadog’s global go to market motion. We solve complex, systemic challenges that impact go-to-market effectiveness by diagnosing root causes, whether behavioral, skills-based, or structural, and shaping the strategic solutions that resolve them. We partner closely with our Sales Enablement stakeholders across Curriculum, Field Enablement, Operations, and more to deliver on measurable results and operate as one unified enablement team. As a Senior Program Manager on the Sales Enablement Program Management team, you will design, plan, and execute complex, global, cross-functional programs that change how our Go-to-Market (GTM) teams operate at a systems level. You will own the end-to-end enablement process for the programs and stakeholder relationships you’re responsible for: diagnosing the gap, gathering field evidence, building a multi-faceted strategy (not just a content solution), partnering across teams to deliver the experience, and reporting business impact to Sales and Customer Success leadership. This is a high-ownership role for someone who moves quickly, thinks strategically and creatively, and is equally comfortable analyzing hard data and reading what’s happening on the ground. You’ll drive adoption at scale with limited guidance, influence senior stakeholders without positional authority, and help shape how the Program Management function o

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Sales Engineering , you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Global Support Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with cle

The Chief of Staff is a high-visibility leadership role responsible for the operational success of the SVP, General Manager’s organization. Acting as a strategic partner, you will ensure the business operates at peak velocity by driving key initiatives, improving organizational effectiveness, and aligning teams around strategic priorities. You will translate high-level goals into clear execution plans across the business, providing clarity in a fast-paced, complex environment. This role is designed for a seasoned operator who excels at driving accountability among senior leaders and building the systems necessary to scale a SaaS business. You will identify operational gaps, mitigate risks before they impact the bottom line, and act as an extension of leadership—prioritizing, executing, and communicating critical projects to enable the executive team to operate at maximum efficiency. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** As a Chief of Staff You Can Expect: Drive the Operating Cadence: Design and manage the GM's leadership meetings, QBRs, and planning cycles to keep the team aligned and hitting KPIs. Force Execution: Partner with Sales, Customer Success, Account Management, Implementation, Product leaders to unblock projects and hold senior stakeholders accountable for deliverables. Own Plan Integrity: Keep the team aligned to the quarterly and annual plan, hold leaders accountable for the commitments behind it, and flag risk early, before it shows up as a miss in the business review. Drive Alignment & Follow-Through: Ensure decisions and commitments made in leadership meetings are clearly communicated across the team, tracked to completion, and actually followed through on, closing the loop between what was decided and what gets done. Prioritize Ruthlessly: Act as a surrogate for the GM in high-level meetings, surfacing critical risks early and filtering out noise to focus

VTS is looking for a Director of Growth Marketing to be the core driver of our unified GTM motion, working in close partnership with Sales, Customer Success, and Revenue Operations. You've built a growth motion from the ground up before, and you know how to set direction while staying close enough to the work to execute it yourself. You'll own the integrated campaigns and how we bring them to market, translating that into what goes out through our own marketing channels (owned and paid). You'll work closely with sales and revenue operations to make sure the right message, content, and actions show up throughout the entire GTM funnel, moving target accounts from unaware to aware to actively engaged, and measuring what actually matters. Reporting to the VP of Marketing, you'll work alongside a strong marketing team and set the strategic direction for growth while remaining hands-on, using AI and other tools to prototype ideas, test messaging, and explore new channels and activations before scaling them. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What Makes This Job Awesome? You will... Own and build the growth motion, including identifying and launching the right channels and tactics for VTS's key business segments and buyer personas. Build and launch full-funnel campaigns through the growth channels, and partner with the rest of the GTM team on distribution across every touchpoint, so buyers get one unified message. Translate product positioning, market trends, and sales intelligence into campaign concepts that actually move buyers. Create the different types of content and messaging that fuel your campaigns, and know how to brief others clearly when you need to bring someone else in. Own the campaign calendar: prioritize programs based on business impact, pipeline goals, and what's happening in the market. Partner tightly with sales to understand where deals get stuck,

As a Senior Technical Solutions Consultant , you will be the principal technical liaison between our product, sales, and customer success teams. You will provide tailored solutions for clients in the commercial real estate sector, specifically focusing on the complex VTS Activate product landscape (including Activate, Activate Workplace, Activate Multifamily, CBRE Host, and CBRE Host Building) . Your unique combination of property management experience and deep technical proficiency will help ensure that our clients maximize the value of our software. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What Makes This Job Awesome? Act as the definitive subject matter expert (SME) and technical leader for the VTS Activate suite's integration landscape and partnerships, both internally and externally (e.g., Braxos, Kastle, CCure, AMAG, etc.). Design and deliver advanced, in-depth technical demonstrations for prospects and clients, specifically showcasing how the VTS Activate product suite solves specific challenges. Provide advanced technical support during the sales process, addressing complex questions and concerns about system integrations and core functionalities, serving as the technical closer for Activate deals. Provide support during the sales process for qualifying opportunities with hardware requirement and implementation. Provide handover details to cross-functional stakeholders to ensure smooth implementations. Own the solution reporting process for VTS Activate deals, including documenting deal journals and synthesizing won/loss reasons. This reporting provides critical intelligence for the Product team (feature gaps), the Sales team (competitive analysis), and the Executive team (market/product trends). Lead knowledge transfer and cross-functional upskilling initiatives for the Sales, Customer Success, and Services teams. This involves supporting the creation of documenta

We are seeking a Senior Revenue Accountant to join Datadog's growing Finance team. In this role, you will support the company's revenue accounting operations by partnering across Finance, Customer Success, Sales Operations, and other cross-functional teams to ensure accurate revenue recognition, billing, and financial reporting. You'll play a key role in improving order-to-cash processes, supporting month-end close activities, and helping scale finance operations in a fast-growing SaaS environment. This position offers the opportunity to develop expertise in technical accounting, process improvement, and cross-functional collaboration while contributing to Datadog's continued growth. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Execute month-end close activities, including preparing journal entries, balance sheet reconciliations, and supporting schedules. Analyze complex customer billing arrangements and prepare revenue recognition analyses in accordance with ASC 606. Manage invoicing activities, calculate key revenue metrics, and partner with customers and internal teams to resolve billing questions. Collaborate with Customer Success, Deal Desk, Sales Systems, and Order Operations to improve the order-to-cash process and operational efficiency. Support internal and external audit activities, including revenue walkthroughs and preparation of audit documentation. Contribute to process improvement initiatives and other cross-functional finance projects that support business growth. Who You Are: Bachelor's degree in Accounting and 3+ years of progressive accounting experience, preferably at a public company or Big Four accounting firm. Strong understanding of revenue accounting principles, including experience applying ASC 606 guidance. Excellent written

Position Overview: The Solutions Sales Specialist will play an instrumental role in driving revenue growth for Diligent for both existing and new accounts for specialized products, with focus on Compliance (Entity Management and Managed Services). This position will collaborate with core selling teams, customer success, and other internal stakeholders to support the sales process. This role requires a strong understanding of corporate governance, legal entity management, and compliance workflows, paired with consultative selling skills and the ability to translate complex requirements into easy to understand, scalable SaaS solutions. Key Responsibilities Help generate strategic, product-focused pipeline in partnership with core sales teams. Lead discovery to understand customer goals and quantify the value of outcome-based GRC and Entity Management solutions. Advise on solution fit and make recommendations on how to best solution, working closely with SMEs, Solution Engineers and Professional Services. Co-run deals alongside core teams from start to finish. Recommend and present pricing and packaging aligned to customer values and desired outcomes. Support negotiations, security reviews, and procurement processes. Travel to customer sites to conduct strategic, on-site workshops and executive sessions. Partner with post-sale and adoption teams to support implementation and ensure a successful, value-driven customer outcome. Required Experience/Skills: 5+ years of experience in a technical sales, consulting or practitioner role, with a proven track record of success. Ability to build and maintain strong relationships with stakeholders at all levels, both internally at Diligent and within customer organizations. Strong commitment to continuous lear

Position Overview: The Product Compliance Requirements Analyst for Diligent Entities will support the US compliance angle of the market-leading entity management solution. Working closely with the Principal Product Compliance Advisor, this role is responsible for translating US corporate compliance requirements into clear, actionable product requirements. The Analyst will focus on delivery: breaking down complex or ambiguous compliance problems into discrete, actionable requirements, running discovery, and producing detailed documentation the Product and Engineering teams can build against. This is a hands-on, execution-focused role rather than a strategic or external-facing one, with daily engagement across Product Management, Engineering, customers, and Customer Success. Key Responsibilities Support the Principal Product Compliance Advisor in ensuring Diligent Entities meets US corporate compliance requirements. Conduct discovery on US corporate compliance and filing requirements, breaking findings down into identifiable, actionable elements. Gather, document, and maintain detailed product requirements for US compliance-related features and changes. Translate regulatory and legislative detail into requirements that Product Managers and Engineering can act on and prioritise. Initially the successfully candidate will focus on US requirements, and the remit may expand to other jurisdictions over time. Track changes in US corporate compliance rules and filing requirements, flagging impacts to Diligent Entities. Work day-to-day with Product Management, Engineering, Customer Success teams, and customers directly to validate requirements and support delivery. Work directly within Diligent Entities to validate requirements against real platform behavior, drawing on hands-on product experience. Provide the US compliance perspective to internal stakeholders (Customer Success, Support, Training, Sales) as needed. Required Experience/Skills: 5+ years' experience as a corporat

We are seeking a highly skilled and experienced Senior Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, exceptional analytical abilities, and a keen attention to detail. This role will be responsible for managing a book of business and addressing internal and external concerns via email and Zendesk. Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing disputes. Senior Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage the accounts receivable collections process for assigned book of business Analyze customer payment patterns and aging reports to identify trends and potential issues Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner Manage incoming billing inquiries and collectability concerns through Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances Help customers understand their bills, which vary with usage and plan type Assist with external audit, compliance and special projects as necessary Provide guidance and mentorship to junior members of the accounts receivable team. Who You Are: Bachelor's degree in accounting or equivalent required 5+ years of full cycle Accounts Receivable / Billing Operations experience Proficiency in Microsoft Excel required Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills Attent