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Active3d ago

Integrations and API Support Advisor

VTS·📍 New York, New York, United States

Employment

FULL TIME

Work mode

On-site

Experience

3+ years

Salary

From $840K/yr

Role overview

Job description

VTS's Lease integrations connect our platform to the property management and accounting systems - Yardi, MRI, JDE, and others - that our customers run their portfolios on. When those integrations are healthy, data flows automatically and customers trust what they see in VTS. The Integrations and API Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in when something breaks or needs to change. Success in this role is simple to state and hard to deliver: every integration stays active, and customers can always rely on the integrity of the data VTS is showing them. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What you can expect as an Integrations and API Support Advisor: At VTS, y

What they are looking for

Skills & requirements

sqlaigorustexcelsapleanaccountingrecruitmenthrtraining

Qualification

Manage the Customer Support Queue : Respond to and resolve inbound tickets covering the full integration lifecycle - API credential and access requests, asset archiving and disposition processing, source ID/BU remapping, stacking and site plan corrections, and MRI/Yardi version upgrades and migrations; Partner Across Teams : Work closely with Engineering to escalate systemic integration bugs, with Account Management to keep customers informed during longer-running technical issues, and with customers' IT/PM teams directly to resolve credential, connectivity, and data-mapping issues; 3+ years of experience in technical support, integrations, or a related SaaS support role

Department · Customer Success

V

Hiring company

VTS

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