Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman's partner ecosystem is a critical growth lever for the business, connecting the platform to the tools, cloud providers, and technology companies that developers rely on every day. As Commercial Counsel, you will own the legal work that makes these partnerships possible, while also supporting the broader commercial contracting engine that serves Postman's enterprise and mid-market customers. Reporting to the Managing Counsel, Commercial, you will be a trusted advisor to Postman's Partner, Sales, Deal Operations, and Finance teams. You will draft, negotiate, and close the agreements that define how Postman collaborates with strategic partners, channel resellers, system integrators, and marketplace providers. You will also support the full range of commercial transactions, including enterprise subscription agreements and order forms. This role sits at the intersection of legal, product, and business strategy, and the right person will thrive in that position. What You'll Do Commercial Contracting Serve as a primary legal resource for Postman's commercial transactions across the customer lifecycle. Draft, review
Role overview
Job description
VTS's Lease integrations connect our platform to the property management and accounting systems - Yardi, MRI, JDE, and others - that our customers run their portfolios on. When those integrations are healthy, data flows automatically and customers trust what they see in VTS. The Integrations and API Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in when something breaks or needs to change. Success in this role is simple to state and hard to deliver: every integration stays active, and customers can always rely on the integrity of the data VTS is showing them. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What you can expect as an Integrations and API Support Advisor: At VTS, y
…What they are looking for
Skills & requirements
Qualification
Manage the Customer Support Queue : Respond to and resolve inbound tickets covering the full integration lifecycle - API credential and access requests, asset archiving and disposition processing, source ID/BU remapping, stacking and site plan corrections, and MRI/Yardi version upgrades and migrations; Partner Across Teams : Work closely with Engineering to escalate systemic integration bugs, with Account Management to keep customers informed during longer-running technical issues, and with customers' IT/PM teams directly to resolve credential, connectivity, and data-mapping issues; 3+ years of experience in technical support, integrations, or a related SaaS support role
Department · Customer Success
Hiring company
VTS
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