Customer Success Associate in United States

About Runway Runway is a collaborative business planning platform designed to make business intuitively understandable for everyone. Our Mission : To make business accessible and understandable to everyone. We believe that teams that understand the “why” behind their work are more productive and make better decisions. True alignment and collaboration come from having a shared source of truth that everyone understands. Our Approach : Runway replaces traditional spreadsheets with a modern planning platform that brings clarity and context to business operations for all teams — not just finance. Just as Figma made design accessible across the organization, Runway does the same for business planning. Why It Matters: Understanding requires more than just access to numbers; real collaboration happens when teams see how their work fits into the bigger picture. By providing this context, Runway helps teams save time and move faster. Our Customers : World-class companies like AngelList, Superhuman, Stability.AI, ConvertKit, Lambda Labs, Lob, and SandboxVR rely on Runway to run their businesses more efficiently. Our Investors : We are supported by a select group of investors that we admire, including Garry Tan (YC & Initialized), a16z, Elad Gil, Naval Ravikant, Dylan Field (founder of Figma), Eric Ries, Claire Hughes Johnson (COO of Stripe), Henry Ward (founder of Carta), Akshay Kothari (COO of Notion), Eugene Wei, Lenny Rachitsky, Nikita Bier, Scott Belsky, Soleio Cuervo, Balaji Srinivasan, and many others. Working at Runway We're early, so you'll have an opportunity to shape not just our product, but the company itself: who we work with, and how we work together. We strive to be clear in our communication and over-communicate by default. We're remote-first, so you can work from anywhere in North America. However, we also believe in the value of face-time to solve really hard problems, so we: Meet together as a company every quarter in our San Francisco office. Open up of

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity Most design hires inherit a system. You'll build it. As a founding designer, you'll partner with the founders and engineering to define how Mutiny looks, feels, and behaves, from the first interaction with the creative agent to the final published asset. They have high standards and strong opinions and you'll hear from them constantly. The patterns you set become the shared language for what AI-native GTM software feels like. This role is in person in New York City, five days a week. What you'll own The end-to-end product. From the first interaction with the creative agent to the final published asset. Design new surfaces, rethink existing ones, and figure out which tedious parts of GTM work AI should take over so customers spend their time being strategic. The creative agent's output. The work the agent produces matters as much as the surface around it. Partner with engineering on better defaults, smarter constraints, and stronger adherence to brand guidelines. An AI that's genuinely creative and knows how to color inside the lines when it needs to. Taste as a system. Curate what good looks like. Build the feedback loops that make the model's output sharper every week. Decide what ships and what doesn't. The design system. Components, patterns, and guardrails that let prod

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity Most sales leaders inherit a playbook. You'll write one. As a founding first sales manager, you'll partner with the founders, own the number end-to-end from first conversation to expansion, and use AI and our own product to build a team of full-stack sellers that outsells teams 5x their size. What works for our team becomes what works for every sales team running on Mutiny. The calls you make on hiring, motion, and product feedback will shape the company well beyond the sales org. This role is in person in New York City, five days a week. What you'll own Revenue. Sales-led revenue, end-to-end. Pipeline, conversion, ARR, retention, and expansion. The number is yours. PLG to enterprise. Define qualification, build the enterprise pipeline, and turn self-serve signups at companies like Rippling, Uber, Snowflake, Zendesk, and Gusto into seven-figure deals. Outbound. Generate net new meetings with the hottest AI companies and enterprises in the market. Build the motion, run it yourself first, then teach it. The team. Hire, coach, and develop a team of Account Executives into top performers. The ceiling on revenue is the ceiling on the team you build. The playbook. Write the sales motion that becomes the default for every team running on Mutiny. What works here ships to thousands

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity Most post-sales leaders inherit a process. You'll build it. As our AI strategist lead, you'll own Mutiny's managed account book and lead the technical solutions function that backs up our most complex customers. The teams running Mutiny (Rippling, Uber, Snowflake, Zendesk, and Gusto) are betting hard on AI, and they need post-sales partners who move their roadmap forward, not just their renewal date. You'll set the bar for what great support looks like, build the playbooks that let CS scale, and step into people management as we hire AI strategists underneath you. This role is in person in New York City. The teams running Mutiny (Rippling, Uber, Snowflake, Zendesk, and Gusto) are betting hard on AI, and they need post-sales partners who move their roadmap forward, not just their renewal date. They don't need a partner who tracks their renewal date; they need one who moves their roadmap forward and shows them what's possible with the product before they ask. You'll set the bar for what great looks like, build the playbooks that let CS scale, and grow into people management as we hire AI Strategists underneath you. This role is in person in New York City. What you'll own The managed book. Onboarding, adoption, retention, and expansion across every managed account at Mutiny. T

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta's Core Platform team provides the foundational infrastructure that powers all engineering at Vanta. We're expanding upmarket to support enterprise customers, which requires strategic investment in platform systems that ensure security, reliability, and developer productivity at scale. As we expand upmarket to support enterprise and regulated customers, we’re investing heavily in platform capabilities that scale securely while reducing cognitive load for product teams. As the Engineering Manager, Core Platform at Vanta, you'll own the foundational infrastructure that every engineer builds on, ensuring it scales with company growth while remaining fast, simple, and reliable. This team’s ownership spans shared services infrastructure, observability and monitoring, datastore management, and async work systems. Our Engineering Managers develop and grow high-performing teams that deliver significant value to our customers and enable our business to scale. This role sits at the intersection of technical architecture and team development, with real authority to set direction and grow a world-class platform team. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an Engineering Manager at Vanta: Lead and grow high-performing platform engineerin

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Senior Product Manager, Design Systems at Vanta, you'll own the product strategy and roadmap for how every team builds Vanta's interface. Your mission is to build the horizontal tooling that lets product, engineering, and design teams create consistent, high-quality user experiences faster, so they can spend more of their time on their customers. To be successful, you’ll need to have a high level of product taste and be able to set and hold the line for high quality and easy to use products. All while working closely with your engineering and design manager partners. You'll be part of Vanta's Platform organization, which builds the foundational primitives and craft layer the rest of the product is built on. This is the first dedicated Design Systems PM role at Vanta, so you'll help shape the function itself, not just the roadmap. It's a high-autonomy, highly cross-functional role at the center of how Vanta looks, feels, and scales. What you’ll do as a Senior Product Manager, Design Systems at Vanta: Own the vision and roadmap for the frontend, spanning the design system and the front-end platform, and ladder durable platform investments to company initiatives so design and engineering can focus on customers. Evolve our design system from a broad component library into smaller, composable building blocks with consistent APIs, including making components first-class for AI and LLM-driven experiences. Drive accessibility and internationalization programs to their committed milestones, including global-scale localization and meeting accessibility standards. Partner with our AI team to enable the agentic patterns product team

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The Opportunity Most brands hire creators to make content. We're hiring one to define how Mutiny shows up in the world. As our social media creator, you'll own the brand voice across every channel, build the AI workflows that let you move at the speed of culture, and place the bets other B2B brands are too scared to take. You'll partner with the founders to turn a fast-growing AI company into one people actually want to follow. What You'll Own The numbers. Brand awareness, impressions, and sign-ups from the social channels you own. The creative bar. Be the person whose work everyone secretly screenshots. Turn raw ideas from founders, product, and customers into content with a point of view so strong it travels on its own. Our social presence. Own how Mutiny shows up across LinkedIn, X, YouTube, and TikTok. Grow what's working, launch what isn't there yet. The AI workflow. Build agent pipelines that turn one podcast into a week of content. Train voice models so drafts sound like us. Run evals so the stack gets sharper every week. Brand campaigns. Read the room, read the data, then make the call. Place the swings other brands are too scared to take, and know exactly why they worked when they do. Product marketing media. Content that helps people understand what we do and how our product work

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity As a founding enterprise AE, you'll build the playbook for how we break into and grow enterprise accounts. You'll take deals from first conversation through close and expansion alongside our AI Strategist.You'll serve as the strategic advisor to the biggest and fastest growing companies in the world including Uber, Figma, Service Now, Snowflake and Rippling. Every deal cycle doubles as a product feedback loop and helps us make the product better, faster. The role grows with the company: keep growing as an IC with bigger accounts and bigger earnings, or step up to build and lead enterprise sales as we scale. What you'll own New enterprise logos. Net-new enterprise revenue, full cycle from first touch through close and expansion. You'll discover accounts through our powerful PLG engine or outbound into named accounts that are a great fit for us. Complex, multi-threaded deals. Get past the surface pain to the business problem underneath, then tie Mutiny's value to what actually moves the committee. Navigate buying committees from the CMO and VP of Sales down to the reps who'll use the product daily. Translate what Mutiny does into outcomes each stakeholder cares about. The story. Help buyers understand why Mutiny, why now, and what it means for their team. Partner with the CEO

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Senior Software Engineer, Trust (TPRM) - Job Description As a Senior Software Engineer on Vanta's Trust TPRM team, you'll build the full-stack product experiences and underlying data infrastructure that help enterprises manage vendor risk at scale — working across teams focused on vendor lifecycle management and vendor monitoring. Vanta's Trust TPRM (Third-Party Risk Management) team is building the products that make vendor risk management seamless for security and procurement teams. From vendor onboarding and lifecycle management to continuous monitoring and procurement integrations, we're creating the platform that helps Vanta customers understand, track, and mitigate third-party risk — a fast-growing, business-critical capability for modern enterprises. As a Senior Software Engineer, you'll contribute as a core member of either the Vendor Lifecycle or Vendor Monitoring Experience team. You'll design and ship full-stack features that directly shape how customers manage vendor relationships, collaborate with product and design partners, and bring real engineering ownership to a product area that's growing quickly within Vanta. What you’ll do as a Senior Software Engineer at Vanta: Design, build, and maintain full-stack features across the TPRM product surface, including vendor onboarding, lifecycle management, and monitoring workflows Contribute to the vendor data model and core platform abstractions that power TPRM products Write clean, well-tested code and actively participate in code reviews; uphold engineering quality standards Engage in architecture discussions and contribute to technical decision-making within your team

👋 Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Fullstack Software Engineer to help us build our initial product. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that! Your Responsibilities Lead and mentor a team of engineers, fostering growth, collaboration, and technical excellence. Partner closely with product and design to define requirements, prioritize work, and translate business needs into scalable technical solutions. Oversee development across frontend and backend, ensuring well-tested, secure, and performant code. Establish and maintain best practices in engineering, including CI/CD, test automation, and code review. Provide long-term technical vision for the evolution of Glide’s platform and infrastructure. Help recruit and build a diverse, world-class engineering team. Need-to-Haves Proven experience leading software engineering teams, including mentoring and performance management. Strong technical foundation in fullstack development (JavaScript/TypeScript, React, Node.js, Next.js). Experience designing and maintaining scalable, secure architectures. Deep knowledge of modern frontend technologies (responsive HTML/CSS, state/data fetching libraries like React Query/TanStack or tRPC). Familiarity with cloud infrastructure and DevOps practices (AWS, Docker, Git, CI/CD). Excellent understanding of software engineering best practices: architecture, testing, and security. Strong communication and collaboration skills, with the ability to partner effectively across functions. Nice-to-Haves 7+ years of professional software engineering experience, wi

👋 Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Sales Development Representative to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that! As a Sales Development Representative, you will work directly with our CEO to build Glide’s go-to-market function from the ground up. Your Responsibilities: Build relationships with banking executives across the country, introducing Glide and generating interest. Source new opportunities through outbound prospecting, cold calls, emails, LinkedIn, and event networking. Qualify inbound leads to ensure a strong fit before passing them to the sales team. Maintain a high volume of outreach and manage follow-ups with prospects. Collaborate closely with Account Executives and co-founder/CEO to refine Glide’s sales playbook. Represent Glide at conferences, events, and competitions to increase brand visibility. Need-to-Haves: 1+ years of quota-driven SDR, BDR, or sales experience (or equivalent internship/early-career experience). Hands-on experience with modern prospecting and outreach tools. Strong product curiosity and ability to quickly learn and articulate complex, technical products. Excellent communication, collaboration, and organizational skills. Nice-to-Haves: Previous experience selling an fintech or financial services product Previously built sales processes from the ground up at an early-stage startup An entrepreneurial, self-starter spirit Perks and Benefits: 💸 Competitive Compensation: You’ll receive a competitive salary and a generous equity package for joining us at

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role Cohere is seeking a Global Public Policy Manager to lead policy engagement on compute infrastructure, export controls, AI competitiveness, and sovereign AI strategies. Governments increasingly view AI as critical national infrastructure and are investing heavily in compute capacity, energy resources, and domestic AI ecosystems. This role will help position Cohere as a trusted partner in emerging discussions around AI infrastructure, national competitiveness, and sovereign AI deployment. Key Responsibilities Monitor and analyze developments related to AI infrastructure, data centers, energy policy, semiconductor policy, export controls, and national AI strategies. Develop policy positions on sovereign AI, compute access, digital sovereignty, and AI competitiveness. Support engagement with governments developing AI infrastructure investment programs and national AI initiatives. Collaborate with commercial, product, and corporate development teams on strategic opportunities involving public-private partnerships. Represent Cohere in policy discussions related to AI infrastructure, energy requirements, and technology c

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About North: North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. Why this role? This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications. We’re looking for Software Engineers with Applied AI experience who can own the design, build, and deployment of agentic workflows powered by Large Language Models (LLMs), from early prototypes to production-grade AI agents, to deliver concrete business value in enterprise workflows. You’ll work closely with customers on real-world business problems, often building first-of-thei

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Our team is a fast-growing group of committed researchers and engineers. The mission of the team is to build reliable machine learning systems and optimize audio inference serving efficiency using innovative techniques. As an engineer on this team, you will work on advancing core audio model serving metrics, including latency, throughput, and quality by diving deep into our systems, identifying bottlenecks, and delivering creative solutions for audio processing and streaming workloads. You’ll collaborate closely with both the training and serving infrastructure teams to ensure seamless integration between model development and deployment, with a special focus on real-time and streaming audio inference. Please Note: We have offices in Toronto, Montreal, San Francisco, New York, Paris, Seoul and London. We embrace a remote-friendly environment, and as part of this approach, we strategically distribute teams based on interests, expertise, and time zones to promote collaboration and flexibility. You'll find the Model Efficiency team concentrated in the EST and PST time zones, these are our preferred locations. You may

👋 Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Digital Support Manager (DSM) to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that! Your Responsibilities: Serve as the primary point of contact for clients post go-live support, managing inbound support requests and ensuring timely, high-quality resolutions Leverage deep knowledge of financial institution operations to diagnose issues at the root cause level — not just the surface Partner with clients to understand their regulatory environment, core system configurations, and operational workflows in order to recommend solutions that truly fit their needs Maintain accurate records of all client interactions, escalating issues to engineering or product teams as needed Identify patterns in support requests and proactively surface product feedback and client insights to internal teams Leverage AI tools to streamline and optimize day-to-day responsibilities Contribute to the development of help articles, training materials, and client-facing documentation Need-to-Haves: Experience working at a bank or credit union — you know what a core system is, you understand regulatory requirements, and you can speak your clients' language A natural curiosity to dig past the surface-level problem and uncover what clients actually need Strong written and verbal communication skills with a client-first mindset Ability to manage multiple open issues simultaneously without dropping the ball Comfort working in a fast-paced, early-stage startup environment where the playbook is sti