Escalation Management Director in United States

NVIDIA’s Silicon Co-Design Group is the team that gets every GPU, SoC, and CPU silicon program from first power-on to high-volume production. We are hiring a Senior Manager to lead our Test, Manufacturability, Reliability & Quality (TMRQ) organization. This is not a coordination role . Your work decides if a product can be built at scale and trusted in the field. These include production test development (SLT, BLT), control run flow, system reliability stress (HTOL), platform- and board-level manufacturing issue closure, and field diagnostic test development. You lead a team of individual contributors and a first-line manager at the layer where silicon, platform, and software collide with manufacturing reality. Decisions you make show up in yield curves, production ramp , and customer escapes. You are the leader the program turns to when a build is stuck, a control run is fallout-heavy, or a field return points back at silicon . The exceptional hire also uses AI deliberately — with demonstrated workflow impact and the judgment to know where it compresses real work and where it introduces risk. What you will be doing: Keep programs moving. Own the technical execution and velocity of SLT, BLT, Board/Chip/Rack CR, and system reliability stress (HTOL) across every GPU, SoC, and CPU silicon program. Close the hardest multi-functional failures. Resolve Vmin and binning escapes, performance shortfalls, and power anomalies by driving root-cause across design, methodology, DFT, ATE, package, software/firmware, and manufacturing — and own the WARs and productized fixes through to confirmation. Give leadership the clarity to act. Convert raw integration signals — CR fallout, BLT/SLT yield, SHTOL/CHTOL data, RMA trends, customer escalations — into decision-ready options that enable executive leadership to act with confidence on POR, QS/PS gates, a

Job Details: Job Description: About the Role Join Intel's Client Computing and Physical AI Group and help enable the next generation of mobile and desktop client platforms. We are seeking a Senior Customer Solutions Engineer to serve as a key technical leader responsible for customer platform enablement, architecture collaboration, and execution across Intel's client platform ecosystem. In this role, you will work closely with OEM customers, engineering teams, and program stakeholders to drive the successful delivery of innovative platform technologies. You will play a critical role in platform planning, issue resolution, customer engagement, and cross-functional execution from product definition through product launch and production. What You’ll Do Key responsibilities will include but not limited to: Serve as the primary technical interface between customers and Intel engineering teams, driving platform enablement and customer success. Lead cross-functional execution across platform technologies including hardware, firmware, graphics, connectivity, and I/O technologies. Drive resolution of critical platform issues, customer escalations, and technical challenges throughout the product lifecycle. Represent customer readiness, platform health, and execution status in program reviews and leadership forums. Develop technical assessments, customer enablement plans, and supporting documentation to accelerate design wins and product launches. Drive technical program execution across customer and engineering teams by aligning milestones, dependencies, risks, priorities, and deliverables. Behavioral traits that we are looking for: Strong customer focus and the ability to build trusted partners

PWI R&D Writing Systems Engineer Description - A Writing Systems Engineer is an experience individual contributor responsible for owning system-level performance of industrial inkjet web presses , with a strong emphasis on hands-on engineering, on-press troubleshooting, and technical leadership . This role leads complex problem solving across ink, printhead, media, firmware, and mechanical systems, driving print quality, reliability, and robustness through a combination of deep systems thinking and direct experimentation . The specialist serves as a key decision-maker in resolving ambiguous, cross-functional issues and ensuring successful product delivery. Responsibilities Hands-on system ownership & advanced troubleshooting (Primary) Serve as the technical owner for system-level performance , including print quality, reliability, and production robustness Lead hands-on troubleshooting on industrial web presses , diagnosing complex print defects (banding, mottle, nozzle behavior, edge effects, etc.) Design and execute on-press experiments (DOEs) to isolate root causes and quantify system sensitivities Drive root cause analysis across subsystems (ink formulation, printhead, firmware, mechanics, media) and implement corrective actions Support press bring-up, ramp, customer escalations, and field issues , often in high-pressure situations requiring rapid, data-driven decisions Translate real-world press behavior into actionable engineering insights and design improvements System design & integration leadership Define and develop system-level solutions to optimize ink/media interactions, printhead performance, and image quality Lead integration of subsystems (ink, printheads, m

About the Team OpenAI is building the world’s most advanced AI infrastructure ecosystem. The Site Readiness & Development team owns the upstream diligence and development work required to convert powered-land opportunities into executable infrastructure options. About the Role The Site Selection Lead sets the site-selection strategy for powered-land and greenfield/brownfield opportunities. This role defines, with cross-functional partners, what makes a site attractive, executable, and scalable, then turns that shared rubric into portfolio choices and deployment plans. Key Responsibilities Own the site-selection strategy across priority geographies, including market maps, pipeline segmentation, source refreshes, live-location tracking, and portfolio prioritization. Convene Power, Land, Development, Engineering, Construction, Environmental, Community, Commercial, Legal, and Finance partners to define the shared rubric for a high-quality site. Translate that rubric into clear screening criteria across power readiness, land control, timing, scale, cost, community risk, environmental constraints, AHJ path, budget, schedule, and counterparty credibility. Orchestrate Commercial, Legal, Finance, Power, and Development teams to shape exclusivity, initial terms, site-control strategy, funding assumptions, and the path to deployment before deeper commitment. Build a deployment plan for top candidates that identifies capacity, sequencing, capital implications, critical-path approvals, risks, owners, and stage-gate decisions. Lead conceptual site planning and test-fit screening using boundaries, map layers, buildings, substations, roads, parking, laydown, stormwater, utility corridors, acreage, and estimated load. Maintain a single decision-support view of pipeline stage, site health, power readiness, finance review, maps, project evidence, outstanding source data, owners, deadlines, and escalations. Present executive-ready advance, defer, or stop recommendations with clear

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff IT Technical Program Manager on the IT Operations team, you'll own and drive eDiscovery and information governance programs across Coinbase. Embedded with cross-functional leadership, you'll serve as the connective tissue between domain experts and engineering teams, identifying automation opportunities, prototyping solutions with AI and workflow tooling, and driving adoption across the organization. You'll lead the technical strategy behind defensible eDiscovery processes and entity-specific retention capabilities, ensuring Coinbase meets its regulatory obligations at scale. What you’ll do: Own the end-to-end strategy and execution for eDiscovery and information governance solutions spanning multiple business functions and enterprise platforms. Partner with engineering teams to deliver technology programs that transform eDiscovery capabilities from hold through collection, review, and production (EDRM). Drive the translation of regulatory and compliance requirements into actionable system configurations, policies, and controls across platforms such as Slack and Google Workspace. Lead program timelines, dependencies, and risk escalations while maintaining audit-ready documentation including regulatory control matrices, playbooks, and SLAs. Build and validate comprehensive test plans for eDiscovery controls and information governance tooling to ensure defen

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Own how our Foundations business teams design, automate, and operate their most important workflows. Notion is growing quickly, and the processes that run our business — intake, triage, execution, approvals, escalations, reporting — need to scale without adding headcount or losing auditability. This role exists to redesign those processes end to end and to embed AI directly into them, so the work moves faster and the system stays trustworthy. What's different at Notion: you'll build on Notion as customer zero. You'll design multi-system workflows spanning Notion, Slack, email, support tooling, and internal data, then ship the custom agents, skills, and automations that run them — partnering with Finance, Legal, People, Ops, Data, and Engineering to drive real adoption, not just documentation. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: Redesign cross-f

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: As a Technical Support Manager at Drata, you will lead a team responsible for delivering high-quality technical support to our customers across a growing and increasingly complex platform. You’ll oversee day-to-day support operations, coach and develop technical support talent, and drive continuous improvement across processes, escalations, tooling, and customer experience. This ro

We’re hiring a Sr. Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal, clearing blockers, and aligning our platform to their goals. You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self‑motivated with a creative and analytical approach

About Us Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution. At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking. Why Novo? • Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America • Positive, inclusive, supportive culture cheering you on your journey • We work with very new technologies and architecture patterns • Offices in NYC and India Role Summary The Senior Manager, Customer Support & Success is the strategic owner of Novo's most critical 1:1 customer touchpoints - from complex escalations and collections recovery to a proactive customer success motion you’ll get to build from scratch. This is a player-coach role: you will lead a small, high-performing team while staying close to the work yourself. You will operate with significant autonomy, bring consistency and customer obsession, and shape what this function looks like two to three years from now. About the Role Escalations & Collections — Raise th

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. As Linear moves upmarket, the gap between deal close and successful enterprise rollout has become our most important surface area. We're hiring an Implementation Manager to own that gap. You will be the single point of accountability from signed contract through successful go-live, coordinating across CSM, Solutions Engineering, Customer Education, Sales, and the customer's own teams to make every enterprise rollout repeatable, on time, and high quality. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. EST time zone is preferred for this position. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations Build the enablement calenda

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. GitLab features must ship successfully across four distinct deployment platforms—Self-Managed, Dedicated, Dedicated for Government, and GitLab.com. Today, developers routinely discover platform compatibility issues late in development, triggering costly rework, delays, and emergency escalations. The Platform Readiness team is building an internal developer tooling capability that embeds platform readiness intelligence directly into GitLab's software development lifecycle to solve this problem. As an Intermediate Backend Engineer on the newly established Platform Readiness functional team in Developer Experience, you'll contribute

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. GitLab features must ship successfully across four distinct deployment platforms—Self-Managed, Dedicated, Dedicated for Government, and GitLab.com. Today, developers routinely discover platform compatibility issues late in development, triggering costly rework, delays, and emergency escalations. The Platform Readiness team is building an internal developer tooling capability that embeds platform readiness intelligence directly into GitLab's software development lifecycle to solve this problem. As a Senior Backend Engineer on the newly established Platform Readiness team, you'll architect and evolve the systems that enable feature

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Every company shipping AI right now has the same problem: they can't see what their AI is actually doing in production. New Relic is building the answer, AI Observability, and it's one of the company's top strategic initiatives. We're running it like a startup inside the company: small teams, fast iteration, direct executive sponsorship, and a mandate to ship. As the Principal Product Manager and business owner of this initiative, you'll take it from vision through GA, then keep pushing past GA, where most of the real work actually happens, working directly with some of the largest AI deployments in the world. What you'll do Own the AI Observability roadmap and the business outcomes leadership tracks (adoption, retention, expansion), plus the parts of the job that aren't purely product: pricing conversations, exec reporting, and cross-functional escalations. Drive multiple engineering and design teams in parallel toward a coherent product vision, without formal authority over them. Partner directly with strategic enterprise customers, including their platform and infra teams deciding how to operationalize AI safely, and turn what breaks at their scale into product requirements fast enough to matter. Build working prototypes yourself using agentic AI workflows, so ideas get pressure-tested before engineering time is committed to them. Represent AI Observability in executive strategy and prioritization decisions, and make the tradeoff calls when prioritie

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Crypto AML & Sanctions Advisor will provide specialized financial crime compliance advisory support for SoFi’s digital asset and cryptocurrency products and services, reporting to the Crypto Compliance Officer. Your role will be to support the business in identifying and mitigating risks related to money laundering, terrorist financing, sanctions, and other illicit finance activity associated with digital assets, while helping ensure SoFi meets applicable regulatory requirements, expectations, and guidance. The role will support the development and maintenance of sound, risk-based AML and sanctions programs and controls across SoFi’s crypto ecosystem. What you’ll do: Act as a key Crypto AML & Sanctions advisor, providing subject matter expertise to the Crypto Compliance Officer, Compliance, Product, Engineering, Investigations, and business leaders on financial crime risks and controls. Provide AML and sanctions advisory across the crypto product lifecycle, including trading, custody, deposits and withdrawals, wallets, stablecoins, staking, and emerging digital asset products. Identify and assess blockchain-specific financial crime risks and advise on appropriate controls, including KYT, transaction and wallet screening, sanctions exposure, Travel Rule requirements, and escalatio

Datadog’s Cloud Networks team designs, builds, and maintains the production network infrastructure that powers everything built on top of our platform across AWS, GCP, Azure, and beyond. In this role, you’ll set technical direction for how we scale our multi-region, multi-cloud network footprint while keeping reliability and performance high. You’ll partner closely with internal teams and Cloud Service Providers to troubleshoot complex connectivity issues, integrate new networking capabilities, and improve the foundations our engineers and customers rely on. This is a high-impact opportunity to drive meaningful improvements in scale, resiliency, and cost efficiency. At Datadog, we place value in our office culture, the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Design, build, and operate cloud network infrastructure across AWS, GCP, Azure, and Neoclouds in a multi-region environment. Own connectivity between clouds, customers, and developers—ensuring scalable, secure, and reliable network paths. Set clear technical direction for expanding data centers and evolving the network while maintaining stability and performance. Improve cross-site and cross-region connectivity patterns to support Datadog’s growing platform needs. Lead deep investigations into latency, packet loss, and connectivity failures – from pcap and path analysis through to escalations with cloud providers that may originate from customer support Identify and deliver network-related efficiency and cost-saving opportunities that positively impact business health. Who You Are: You have deep networking expertise. You understand BGP, route policies, path selection, prefix advertisement, and what breaks in large-scale networking. You have substantial experience designing, building, and evolving large-scale Software-Defined Networks—inclu