F A 18 Senior Systems Engineer in San Francisco

About the Team The GTM Data Science team partners with Go-to-Market, Technical Success, Product, Engineering, RevOps, and Strategic Finance to build the shared intelligence layer for OpenAI's B2B business. The team turns product usage, customer behavior, revenue, field activity, and customer feedback into rigorous insight products that help leaders and field teams understand where customers are succeeding, where adoption is blocked, and what actions will accelerate durable growth. We are building systems that make customer intelligence proactive: surfacing risk, expansion potential, product gaps, and repeatable playbooks before they show up as escalations or missed opportunities. About the Role As the Applied Data Science & Insights Lead for GTM Intelligence Solutions and Technical Success, you will be a hands-on technical leader responsible for shaping how OpenAI measures, understands, and improves customer adoption across our B2B products. You will build AI/ML-powered intelligence products that connect account health, product usage, customer lifecycle, support tier, qualitative sentiment, commercial context, and field actions into a practical operating system for GTM and Technical Success. This role will build the data science foundation for Technical Success: defining the metrics, models, operating insights, and decision systems that help the team scale customer adoption and expansion with rigor. You will also be expected to build and lead a small mighty team over time: setting direction, hiring and developing talent, creating operating cadences, and holding a high bar for technical rigor and business impact. You will lead the development of models, metrics, and decision systems that recommend what GTM and Technical Success teams should do next, explain why, and measure whether those interventions worked. Your work will help customers move from pilots to production, deepen usage across products, identify high-value use cases, reduce churn risk, and create a f

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. ABOUT THE ROLE This role owns Baseten's relationships and market intelligence across the hardware and chip layer of the compute stack: NVIDIA directly and key OEM partners such as Dell, Lenovo, Pegatron, and Supermicro. As Baseten's compute strategy increasingly depends on hardware access and terms, this role is central to keeping Baseten ahead of the market. WHAT YOU'LL DO Build and maintain relationships across NVIDIA and key OEM partners (e.g. Dell, Supermicro) Track market intelligence on hardware availability, roadmaps, and terms to keep Baseten informed and strategically well-positioned Support deal structuring and negotiation in partnership with Baseten's deal-making function Work closely with Infrastructure and Hardware Platform engineering teams to ensure consistent, high-quality provider relationships and engineering partnerships Represent Baseten credibly across senior relationships in the hardware ecosystem, escalating to company leadership when strategically valuable WHAT WE'RE LOOKING FOR Existing relationships and credibility within the NVIDIA, OEM, and HPC ecosystem Strong relationship-management instincts, with the judgment to know when to bring in senior leadership for maximum impact Comfort operating in a fast-moving, high-stakes market where hardware access can be a major competitive differentiator Collaborative style — this role depends on close coordination with engineering counterparts, not just ex

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. ABOUT THE TEAM Supply is responsible for knowing everything happening in the compute market: who's building, who's buying, and on what terms. This role owns a specific and fast-moving slice of that map — emerging clouds and international markets — and owns the full relationship lifecycle in that space, from first outreach through to closed terms. RESPONSIBILITIES Build and maintain a real-time picture of the emerging cloud and international compute landscape — who's active, what they're building, and what terms are available Own the full partnership lifecycle in this space — from identifying and sourcing new providers, to negotiating terms, to ongoing relationship management Develop and manage relationships across a broad set of emerging and international providers, from account reps up through leadership Identify, structure, and help close opportunities where Baseten can move quickly to secure favorable capacity terms Define compelling value propositions tailored to different types of providers, rather than a one-size-fits-all pitch Partner closely with others in the team already covering this space to build out a durable, well-organized intelligence and relationship function Collaborate with the broader Supply and Deals functions to bring opportunities to the table and support negotiation when it's time to close WHAT WE’RE LOOKING FOR Equal parts relationship-builder and operator — you can open a door and also drive it

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE This role owns Baseten's relationships and market intelligence across hyperscalers and strategic neoclouds, including NVIDIA cloud partners. This is a technical and commercial role in equal measure: you'll evaluate capacity from the GPU to the data center, negotiate cost and terms with suppliers, and stay close enough to the market to develop and defend a real point of view on where it's heading. Given current market conditions, Baseten needs a much stronger pulse on this part of the market so we can track pricing, stay close to the right relationships, and move fast the moment more capacity is needed. This is a senior, experienced hire who will also help pair with and develop 1-2 junior to mid-level teammates covering the same space. WHAT YOU'LL DO Build and maintain deep relationships across hyperscalers and strategic neoclouds (including NVIDIA cloud partners), working each organization from top to bottom rather than a single point of contact Maintain a consistent, "top of mind" presence with key accounts so Baseten is positioned to move quickly when capacity needs arise Evaluate capacity from the GPU to the data center — hardware generation, rack and node configuration, interconnect, power density, and cooling — so you know what a configuration will actually deliver, not just what the spec sheet claims Live in compute pricing daily: track rates by GPU generation, region, and contract term to keep Baseten inf

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE This is a sourcing-first role, not a deal-closing role. Baseten needs someone who can build and maintain deep relationships across the long tail of data center and powered land providers, well beyond the handful of large, well-known players that everyone in the market is already competing for. This coverage area is a key differentiator for Baseten's broader compute strategy, so we're looking for the best possible person in this specific lane rather than a generalist. You'll own the full lifecycle of a sourcing relationship — from first outreach to ongoing management — not just the introduction. WHAT YOU'LL DO Build and maintain a comprehensive map of data center and powered land opportunities, with a particular focus on the long tail rather than the handful of major, oversubscribed players Own the full sourcing lifecycle for each relationship — from identifying and reaching out to new providers, through negotiation support, to ongoing relationship management — not just the initial introduction Develop and manage sourcing relationships across neoclouds, hyperscalers, brokers, and independent operators Quickly and independently evaluate new sites and spaces to determine fit and priority Prepare business cases and cost analysis to support new data center and powered land opportunities, partnering with Finance where needed Maintain accurate records of suppliers, contracts, and commercial terms so the team has a reli

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Baseten's Compute org is in hyper growth. As it scales, the systems and workflows that keep supply and demand balanced across our GPU fleet need to get more sophisticated, and this role exists to make sure they do. Compute sits at the center of how Baseten allocates, forecasts, and manages the capacity that powers every customer inference request. The team that supports this work, C3, runs on a mix of internal tooling, manual processes, and systems that haven't fully kept pace with the scale of the problem. This role exists to close that gap. You'll design, build, and ship AI-powered workflows that give the Compute and C3 teams real leverage, automating the manual, repetitive, and error-prone parts of the capacity lifecycle so the team can focus on judgment calls that actually need a human. We want someone who can walk in, audit what exists today, identify what's missing or broken, and start shipping fast. You know when to reach for an existing internal tool and when to build something custom in Claude Code. You think two to three steps ahead about how the thing you build today fits into the broader capacity systems architecture tomorrow. And you bring a point of view on our stack, on what we should be building, and on where AI can do something existing tooling simply can't. RESPONSIBILITIES Ship AI-powered workflows for Compute and C3 : build the agents and automations that give capacity analysts, ops leads, an

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a Global Capacity Manager focused on TPUs at Baseten, you will lead the "engine room" for our non-NVIDIA accelerator fleet, architecting, securing, and optimizing the Google Cloud TPU (and broader emerging accelerator) capacity that powers our customers' AI workloads. You'll own the end-to-end journey of capacity management for this fleet, from securing large-scale TPU pod allocations to building the automation that ensures reliable uptime across multi-cloud environments. This role is a great fit for entrepreneurial engineers who want to bridge the gap between high-finance asset management and deep infrastructure engineering, with a specific focus on the TPU ecosystem. You will act as the fleet orchestrator for Google's TPU architecture, ensuring Baseten never experiences a capacity outage while maintaining elite unit economics as we diversify beyond NVIDIA. To be clear, this is a high-stakes engineering role. You will be hands-on with Kubernetes orchestration while also leading specialized pods focused on the latest generation of TPU hardware, like Google's Trillium (v6e) architecture, and partnering closely with the Model Performance (MP) team to ensure workloads are tuned for TPU-specific execution. EXAMPLE INITIATIVES The TPU Frontier: Architecting the infrastructure readiness and deployment strategy for Baseten's TPU clusters, including pod slicing and topology planning Global Workload Orchestration: Bui

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a member of the Capacity Strategy & Operations team, you will sit at the intersection of supply intelligence, demand forecasting, and cross-functional execution, turning a complex, fast-moving hardware market into a predictable, reliable foundation for our customers and internal engineering teams. This is not a purely analytical role. You will own the end-to-end capacity planning process: from translating customer commitments and growth forecasts into concrete supply requirements, to coordinating fulfillment across vendors, finance, and the infrastructure team, to building the systems that make all of this repeatable and scalable. When supply is constrained and tradeoffs are unavoidable, you are the person in the room who can model the options, make a clear recommendation, and drive alignment fast. You are a strong fit if you have operated at the intersection of strategy and execution before — someone who is equally comfortable building a capacity model in a spreadsheet and running a cross-functional war room when a customer deployment is at risk. EXAMPLE INITIATIVES Demand-Supply Alignment Framework: Build and own the process that translates customer pipeline, signed commitments, and growth projections into a forward-looking GPU demand signal — so the team is never caught flat-footed when a customer scales faster than expected. Constrained Allocation Playbook: Define the decision framework for how Basete

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We’re looking for a high-performing strategic finance professional to join our growing GTM Finance team. Our business grows with our customers' usage, which makes the finance function highly strategic at Baseten: growth, pricing, margin, and capacity decisions are business model decisions. You'll sit at the center of them, partnering directly with GTM leadership and reporting into a finance team with a seat at the table for the calls that shape the company's trajectory. This role is ideal for someone with 3 to 7 years of experience across strategic finance, investing, and/or investment banking who wants broad exposure to company-building inside a fast-scaling AI infrastructure company. Experience at a usage-based software company is a plus. RESPONSIBILITIES Own financial planning, forecasting, and budgeting processes for the GTM org Build and maintain financial models across revenue, S&M spend, headcount, and strategic bets Analyze the metrics that define a usage-based business – ARR, gross margin, consumption trends, retention, and GTM efficiency Partner with GTM leaders to set targets, evaluate growth initiatives, shape pricing, and design sales compensation Help prepare board materials, investor updates, and fundraising analyses Improve financial reporting, dashboards, and operational rigor so our infrastructure scales as fast as our revenue Work cross-functionally to turn ambiguous business questions int

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a Global Capacity Lead at Baseten, you will lead the "engine room" of the company, architecting, securing, and optimizing the global GPU fleet that powers our customers' AI workloads. You’ll own the end-to-end journey of capacity management, from securing multi-million dollar GPU clusters to building the automation that ensures 99.9% uptime across multi-cloud environments. This role is a great fit for entrepreneurial engineers who want to bridge the gap between high-finance asset management and deep infrastructure engineering. You will act as the fleet orchestrator for the world's most advanced chips, ensuring Baseten never experiences a capacity outage while maintaining elite unit economics. To be clear, this is a high-stakes engineering role. You will be hands-on with Kubernetes orchestration while also leading specialized pods focused on the next generation of hardware, like NVIDIA’s Blackwell (B200) architecture. EXAMPLE INITIATIVES The B200 Frontier: Architecting the infrastructure readiness and deployment strategy for Baseten's first Blackwell GPU clusters. Global Workload Orchestration: Building "Multi-cloud Capacity Management" systems to move customer workloads seamlessly across regions to optimize cost and latency. Precision GPU Triage: Developing automated Go-based operators to identify, cordon, and repair unhealthy H100 nodes in under an hour. The Supply Chain of Intelligence: Partnering with lead

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for a hands-on Operations Manager to own the operational and analytical supply side of our GPU fleet. Key focus areas: GPU fleet lifecycle, health, observability, utilization monitoring, and remediation across our neocloud and bare metal environments. We contract for a fixed amount of compute capacity. GPUs drift from healthy to unhealthy over time, and this role minimizes that downtime to keep the maximum number of GPUs healthy at any given moment. This is an operator role, not people management. You'll drive execution through clear processes, metrics, reporting, vendor coordination, and cross-functional alignment.. RESPONSIBILITIES Core Responsibilities: Drive suppliers to keep the maximum amount of the GPU fleet online and healthy. Maintain a live reconciliation of contracted vs. provisioned vs. healthy vs. utilized capacity, broken out by supplier and by cluster maximizing the number of healthy GPUs. Supplier-attributed fleet health accountability: own replacement SLAs, mean time to repair (MTTR), and RMA cycle times for every in-scope supplier. SLA monitoring, credit claims, and remedy enforcement: track SLA performance against contract terms, file and pursue credit claims, and drive remediation plans when suppliers fall short. Drive internal communications where suppliers need to perform maintenance to ensure all Baseten stakeholders are aware of activities that impact availability. Scope and

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for a Delivery Director, Capacity programs for our on-premises data center builds and neo cloud (GPU cloud) delivery programs. This is a high-visibility, execution-critical role sitting at the intersection of infrastructure engineering, capacity planning, vendor/partner management, and customer delivery. You will own the end-to-end delivery lifecycle for large-scale compute infrastructure — from initial site/capacity commitments through power, networking, and hardware bring-up, to production-ready GPU/compute capacity landing in the hands of internal teams or customers. You'll be the person who turns ambitious infrastructure roadmaps into predictable, on-time, delivery. RESPONSIBILITIES Own delivery of on-prem infrastructure builds — colocation expansions, power/cooling readiness, rack-and-stack, network fabric bring-up, and hardware acceptance testing — coordinating across colo providers and partners, network engineering, hardware ops, and vendor teams. Drive neo cloud delivery programs — manage capacity delivery from GPU cloud and neo cloud partners (e.g., colocation/bare-metal/GPU cloud providers), including contract milestones, capacity ramps, SLAs, and go-live readiness. Build and maintain master delivery schedules across concurrent, multi-site, multi-vendor programs, integrating power/shell timelines, hardware lead times, logistics, and software/platform readiness into a single critical path.

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for an experienced Executive Assistant to support our Head of Marketing. This is a highly operational role that goes well beyond calendar management. You'll own the day-to-day operating rhythm of the Marketing organization, ensuring the leader is prepared, priorities stay coordinated, and critical meetings, communications, and follow-ups happen seamlessly. You'll partner closely with senior marketing leadership and serve as a trusted point of coordination for employees, customers, agencies/vendors, candidates, and external partners. Success in this role comes from exceptional organization, judgment, attention to detail, and the ability to keep many moving pieces aligned in a fast-growing environment. RESPONSIBILITIES Own complex calendar management for the Head of Marketing, balancing shifting priorities while ensuring time is allocated intentionally Ensure the leader is prepared for every day and every meeting by proactively managing agendas, materials, context, logistics, and follow-ups so time is used effectively and decisions move forward Support forward-looking calendar planning, coordinating recurring operating cadences including marketing reviews, leadership meetings, campaign planning sessions, Marketing All Hands, and other cross-functional forums Partner with agencies, vendors, and external partners to coordinate executive meetings, events, and other engagements Support executive inbox ma

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're hiring a Product Data Scientist to establish how product decisions at Baseten are made with data. You'll work directly with Product and Engineering, alongside GTM to determine measurement, strategy, experimentation and implementation. This is a foundational, hands-on role. You'll define what success looks like across a technical, usage-based platform and turn ambiguous questions into analyses, forecasts, and experiments that shape product strategy. You'll work from clickstream and product events through inference telemetry and observability data, helping Baseten make faster decisions about reliability, performance, adoption and developer experience. RESPONSIBILITIES Partner directly with Product and Engineering: frame the questions that matter, define success criteria, and turn analysis into roadmap, launch, and prioritization decisions. Define how product success is measured: establish metrics across activation, adoption, retention, expansion, reliability and user experience. Support experimentation and launches: design measurement plans, analyze A/B experiments and controlled rollouts, and translate results into product decisions. Diagnose reliability and scaling behavior: join customer signals with request, replica, deployment, and cluster telemetry to find patterns in release bottlenecks, unhealthy replicas, and models without traffic. Define the enterprise customer journey and measure feature adoption

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're hiring a Marketing Analytics Manager to establish how Marketing at Baseten makes decisions with data. Marketing at Baseten is scaling fast: more spend, more campaigns, more model launches and more inbound. This is a foundational, hands-on role and the first dedicated Marketing Analytics hire. You'll work directly with Demand Gen, Field Marketing, MOps and Product Marketing alongside GTM, Finance, Product and Engineering to stitch together activities and outcomes across the funnel. You'll build the data models that connect acquisition, engagement, activation, product usage and revenue. You’ll design dashboards, tools, semantic layers and plugins that enable teams to answer questions. Along the way, you’ll develop an understanding of how customers use Baseten and with this, define how our systems and product can improve. RESPONSIBILITIES Define how Marketing success is measured: establish metrics across audience growth, acquisition, activation, engagement, usage, pipeline and revenue. Build the marketing data foundation: ingest and model data across Salesforce, HubSpot, Google Analytics, advertising platforms, web, email, product and third-party sources. Create a medallion architecture that connects the prospect and customer journeys across systems, from first touch through signup, onboarding, activation and expansion. Understand our audiences: develop audience and segmentation frameworks based on customer a