Global Capacity Manager in San Francisco

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Technical Program Manager to join our Senior Support Engineering team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and

About the Team The Corporate Security team is responsible for safeguarding all OpenAI employees and executives. Our mission is to create a secure, resilient environment that allows our teams to focus on their work without risk or disruption. We manage physical security operations across offices, events, and global initiatives, partnering closely with internal teams and external agencies to stay ahead of emerging threats. About the Role As a Corporate Security Manager , based in our San Francisco office, you will lead day-to-day security operations while supporting the development of global physical security strategies, policies, and procedures. You will work cross-functionally to maintain a strong and adaptive security posture, manage vendor security teams, and serve as a key liaison with law enforcement and security partners. This position requires hands-on experience in corporate security operations. This role typically involves 4–5 days in the office each week . In this role, you will: Office Security: Develop, implement, and manage physical security measures, including policies, systems, and vendor relationships, to protect employees and visitors in the San Francisco offices. International Offices: Support the International Director to safeguard OpenAI’s global footprint by assisting with security policy writing, consistent with US and main office policy and procedures, including ongoing mitigation strategies. Events: Support local events when needed and work with the resilience team on updating policy and procedures that involve the GSOC’s support. Partnerships & Stakeholder Engagement: Establish and strengthen relationships with local law enforcement agencies, peer security organizations, and other external partners to stay current on emerging risks. Policy Development & Compliance: Be the primary point of contact for the Corporate Security Operations team for global policy and procedures. Support and contribute to all the Corp Sec pillars as needed, f

About the Team OpenAI’s Applications Engineering organization builds and operates the products (such as ChatGPT & Codex) that bring our cutting-edge research to millions of users and developers worldwide. The Applied Foundations team owns the core product and platform layers that make those experiences possible — from identity & access, to safety to payments & commerce across all of our apps. Our teams span product engineering, infrastructure, and safety, working together to deliver technology that is reliable, secure, and trusted at global scale. About the Role We’re hiring Backend Software Engineers to design and implement safe services and infrastructure that power our core products. What You’ll Do Architect, build, and improve scalable backend systems and APIs. Drive performance, reliability, and safety across distributed services. Implement data storage, retrieval, compute, and integration solutions. Participate in long-term architectural planning and technical design reviews. Collaborate with cross-functional teams to design solutions that protect against and mitigate adversarial attacks without compromising user experience. You Might Thrive Here If You: Have strong experience with distributed systems, APIs, and backend languages (e.g., Go, Python, Rust, C++). Have experience setting up and maintaining production backend services and data pipelines. Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. Enjoy building resilient services that handle large scale and complexity. Are self-directed and enjoy figuring out the best way to solve a particular problem Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek

About the Team OpenAI’s Applications Engineering organization builds and operates the products (such as ChatGPT & Codex) that bring our cutting-edge research to millions of users and developers worldwide. The Applied Foundations team owns the core product and platform layers that make those experiences possible — from identity & access, to safety to payments & commerce across all of our apps. Our teams span product engineering, infrastructure, and safety, working together to deliver technology that is reliable, secure, and trusted at global scale. About the Role We’re hiring Full-Stack Software Engineers to design and implement safe services, systems and infrastructure that power our core products. In this role, you will: Architect, build, and improve frontend and backend systems. Work across the full stack to build products and systems from initial exploration through launch readiness. Participate in long-term architectural planning and technical design reviews. Collaborate with cross-functional teams to design solutions that protect against and mitigate adversarial attacks without compromising user experience. You might thrive in this role if you: Have built and shipped full-stack apps or systems end-to-end — in fast-moving, startup-like environments. Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. Enjoy building resilient products and services that handle large scale and complexity. Are self-directed and enjoy figuring out the best way to solve a particular problem Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool t

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and

About the Team The Foundations Research team works on high-risk, high-reward ideas that could shape the next decade of AI. Our goal is to advance the science and data that enable our training and scaling efforts, with a particular focus on future frontier models. Pushing the boundaries of data, scaling laws, optimization techniques, model architectures, and efficiency improvements to propel our science. The Search team sits within Foundations, building agentic search by co-designing model–system interfaces with the core search stack (serving, indexing, retrieval) to translate model intent into reliable, real-world actions. Operating at the frontier of AI and information retrieval, the team develops large-scale systems that transform and index vast corpora, enabling models to reason over global knowledge and act dependably. In close partnership with researchers, we rapidly bring modeling breakthroughs into production and redefine how intelligent systems discover, retrieve, and synthesize information at planetary scale. About the Role We’re looking for a researcher focused on our embedding retrieval efforts. You’ll work with a a team of world-class research scientists and engineers developing foundational technology that enables models to retrieve and condition on the right information, at the right time. This includes designing new embedding training objectives, scalable vector store architectures, and dynamic indexing methods. This work will support retrieval across many OpenAI products and internal research efforts, with opportunities for scientific publication and deep technical impact. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Responsibilities Tackle embedding models and retrieval systems optimized for grounding, relevance, and adaptive reasoning. Collaborate with a team of researchers and engineers building end-to-end infrastructure for training, evaluati

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth. You’ll be responsible for deeply understanding our organization and priorities – where we’re at, where we’re going – and will work relentlessly towards planning and executing on our vision to provide best-in-class support. This role is not “creating and executing playbooks”. AI has and will continue to fundamentally change the customer experience and the way we build tools and organizations; this role requires a proactive, strategic planner and executor that can think ten steps ahead, defining the future of customer support at OpenAI and in the world. In this role, you will: Drive the ideation and operationalization of new support systems, processes, and programs. Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives Work with product, enginee

About the Team The Applied team at OpenAI safely brings cutting-edge technology to the world. We have released widely used products such as ChatGPT, Sora, and the OpenAI API, powering models including GPT-5 and a growing set of multimodal capabilities across text, image, audio, and video. Our team also manages large-scale inference and platform infrastructure that supports these experiences at global scale. With much more on the horizon, our impact continues to grow. Our customers build fast-growing businesses using our APIs, unlocking product capabilities that were previously unimaginable. ChatGPT and Sora exemplify the breadth of what’s now possible across text, image, audio, and video experiences. As these capabilities expand, we prioritize the responsible use of our technology, emphasizing safe and thoughtful deployment over unchecked growth. Within Applied Engineering, the Ads Monetization team in Financial Engineering builds the core systems dealing with all the money flows for ChatGPT Ads. These systems are a combination of low-latency, high scale, high reliability, while being built in a financially correct, accurate, auditable and explainable way. This role sits at the intersection of ads delivery, data engineering, and financial systems. In this role, you will: Architect and build the core monetization systems for ChatGPT Ads. Build and operate the core services and pipelines that power ads monetization end-to-end, from event capture and validation through aggregation, pricing, metering, and ultimately producing billable outputs. Define and implement the source of truth for ads monetization data, including schemas, data models, and invariants that ensure outputs are consistent, explainable, and auditable. Own correctness and reconciliation: align production outputs with downstream invoicing/finance requirements, build controls/monitors, and close gaps through investigations and backfills. Develop across the stack to create comprehensive billing integration

About the Team OpenAI’s Applications Engineering organization builds and operates the products that bring our cutting-edge research to millions of users and developers worldwide. The Applied Foundations team owns the core product and platform layers that make those experiences possible — from identity & access, to safety to payments & commerce across all of our apps. Our teams span product engineering, infrastructure, and safety, working together to deliver technology that is reliable, secure, and trusted at global scale. About the Role You will be a Senior Android engineer on OpenAI’s Applied Foundations team, building the core mobile experiences that power how users sign up, manage their account, family features, pay for services, stay safe, and interact with OpenAI’s products with confidence. This role is about creating high-quality products as well as reusable Android foundations that product teams across different OpenAI apps depend on to ship quickly while meeting the highest standards for security, reliability, and user trust. You’ll own complex client-side systems spanning UI, networking, local state, payment integrations and Apple platform integrations, and work closely with backend, product, and safety partners to shape the architecture that supports OpenAI’s mobile ecosystem at global scale. You might thrive in this role if you: Have 4+ years of professional software engineering experience. Have a proven track record of building high-quality Android applications in production. Are fluent in Kotlin (and/or Java) and familiar with Android development tools and architecture components. Prioritize performance, security, and user experience in mobile development. Enjoy working cross-functionally to bring ambitious product ideas to life. Care deeply about performance, security, and user experience. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific. To comply with a U.S. government contract, applicants for this position must be U.

About the Team OpenAI’s Applications Engineering organization builds and operates the products that bring our cutting-edge research to millions of users and developers worldwide. The Applied Foundations team owns the core product and platform layers that make those experiences possible — from identity & access, to safety to payments & commerce across all of our apps. Our teams span product engineering, infrastructure, and safety, working together to deliver technology that is reliable, secure, and trusted at global scale. About the Role You will be a Senior iOS engineer on OpenAI’s Applied Foundations team, building the core mobile experiences that power how users sign up, manage their account, family features, pay for services, stay safe, and interact with OpenAI’s products with confidence. This role is about creating high-quality products as well as reusable iOS foundations that product teams across different OpenAI apps depend on to ship quickly while meeting the highest standards for security, reliability, and user trust. You’ll own complex client-side systems spanning UI, networking, local state, payment integrations and Apple platform integrations, and work closely with backend, product, and safety partners to shape the architecture that supports OpenAI’s mobile ecosystem at global scale. In this role, you will: Build and ship new experiences on iOS that showcase the power of AI. Optimize app performance, reliability, and responsiveness at global scale. Design and maintain shared iOS frameworks and primitives for account, trust, and commerce flows that are used across OpenAI’s mobile apps. Establish robust testing frameworks and refine app architecture for long-term maintainability. Collaborate with product, design, research, and backend teams to deliver high-impact features. Provide technical leadership to shape the future of OpenAI’s iOS platform. You might thrive in this role if you: Have 4+ years of professional software engineering experience. Hav

About the team The Codex Deployment Engineering team helps customers adopt OpenAI's coding tools throughout their software development lifecycle. We act as trusted technical partners, guiding engineering teams as they integrate Codex into their projects and workflows. Our customers span digital-native companies to global enterprises, and we work side-by-side to accelerate how they plan, build, and deliver software. About the Role We are seeking a technically deep, creativity-driven AI Deployment Engineer who is already a power user of AI coding tools and passionate about pushing the boundaries of developer productivity. You will partner directly with engineering leaders and hands-on builders to design, validate, and scale advanced AI workflows, often using Codex to prototype and build the very demos, integrations, and automations customers ultimately adopt. This is a highly cross-functional role that blends technical architecture, product strategy, and customer-facing leadership. You’ll work closely with Sales, Solutions Engineering, Product, Applied Engineering, and the broader Codex organization to advocate for customer needs, shape product direction, and accelerate the successful deployment of intelligent coding systems across some of the world’s most influential companies. In this role, you will: Serve as the primary technical subject matter expert on OpenAI Codex for a portfolio of customers, embedding deeply with them to enable their engineering teams and build coding workflows. Partner directly with customers to design and implement AI-enhanced development workflows, from rapid prototyping through scalable production rollout. Build high-quality demos, reference implementations, and workflow automations, using Codex itself as part of your development process. Lead large-format workshops, technical deep dives, and hands-on enablement sessions that help engineering organizations adopt AI coding tools effectively and safely. Contribute technical content including

About the Team The ChatGPT Learning team focuses on building the next generation of learning experiences inside ChatGPT. Learning is already one of the largest consumer use cases on the platform, with millions of people each week using ChatGPT to understand concepts, practice skills, and get unstuck while learning. Our goal is to evolve ChatGPT from a place people go for one-off answers into a platform that helps people learn, grow, and make progress over time. We are exploring how AI can expand access to powerful learning tools for people everywhere—helping individuals better understand the world, build new skills, and pursue their goals. This team sits at the intersection of product engineering, design, AI research, and education, working to bring powerful learning experiences to a global audience. About the Role As a Full Stack Engineer on the ChatGPT Learning team, you will help design and build new product experiences that enable millions of people to learn with ChatGPT. You’ll work across the stack—from user-facing interfaces to backend services—to ship product features that make learning more intuitive, engaging, and effective. You’ll collaborate closely with researchers and platform teams to bring cutting-edge model capabilities into real-world products, helping translate advances in AI into experiences that people can use every day. We’re looking for engineers who enjoy building polished product experiences, operating with high ownership, and solving ambiguous problems that sit at the intersection of AI research and consumer software. This role is based in San Francisco or New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. What You’ll Do Build end-to-end product experiences that help people learn with ChatGPT. Design and implement new multimodal capabilities that bring text, images, voice, and interactive interfaces into learning workflows. Develop scalable backend services and APIs t

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and

About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast growing digital natives to the largest global enterprises, government agencies and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission. About the Role The Success Engineer role is the primary post-sales point of contact for a portfolio of education institutions. You are responsible for driving account health and adoption, ensuring technical readiness, identifying high-impact academic and administrative use cases, and delivering measurable value to our education customers using OpenAI’s platform. This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide institutions toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact. This role is based in SF or NYC; we offer relocation benefits to new hires. In this role, you will: Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization Own account health, adoption velocity, and ongoing technical deployment an