Infrastructure Sourcing Operations Lead in New York City

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on. You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales. IN THIS ROLE YOU WILL: Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change. Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change. Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes. Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them. Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk acti

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role This is where security meets innovation at enterprise scale. As a staff security engineer, applications at WRITER, you'll be building the security foundations that protect the AI systems powering some of the world's most recognizable brands. You'll work at the intersection of application security, AI infrastructure, and developer enablement—partnering with engineering teams to embed security into every line of code while ensuring our platform remains both powerful and trustworthy. The opportunity is massive: you'll help define how enterprise AI applications are secured, from threat modeling our LLM architectures to building automated security controls that scale across our growing platform. This isn't about saying "no"—it's about finding creative ways to say "yes, and here's how we do it securely." You'll tackle challenges that most security engineers never encounter: securing AI agents, protecting training data pipelines, and designing controls for systems tha

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary VP, Advertiser Sales Lead VP, Commerce Media Advertiser Sales Lead, North America ABOUT MASTERCARD SERVICES Mastercard Services is a key differentiator for Mastercard, providing cutting-edge solutions that help our customers achieve their objectives. Centered on data-driven technologies and innovation, our services include payments-focused consulting, loyalty and marketing programs, data-driven platforms, and cybersecurity solutions. ABOUT THE CONSUMER ACQUISITION & ENGAGEMENT ORGANIZATION Sitting within the Services umbrella, Mastercard Consumer Acquisition and Engagement solutions bring consumer and cardholder engagement to the next level. We deliver better outcomes through personalized, relevant experiences and rewards. Our suite of solutions provides businesses with a sophisticated infrastructure that integrates data and technology across the consumer journey. This role focuses on Mastercard Commerce Media (MCM), our commerce media network and advertising solutions business. MCM combines Mastercard's differentiated commerce signals with a closed-loop measurement framework and media activation capabilities to help advertisers drive measurable performance and best-in-class returns. The VP, Commerce Media Advertiser Sales will focus exclusively on the demand side of the MCM busine

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We’re seeking a highly skilled fullstack software engineer to join our engineering team building advanced AI-driven agent systems that execute autonomous workflows, orchestrate multi-step tasks, and extend human capacity across enterprise applications. In this role, you’ll play a key part in designing, building, and scaling next-generation AI agents that integrate with enterprise data and services to solve real-world problems. You will collaborate with cross-functional teams to turn complex agent concepts into production-ready systems. We are open to hiring for this role at multiple levels, with compensation ranges scaled to match your experience, expertise, and the scope of the role. 🦸🏻‍♀️ What you'll do Design, implement, and maintain scalable, secure agent-driven services and systems that autonomously accomplish tasks using modern AI frameworks. Develop and enhance robust infrastructure and high-throughput APIs, focusing on core agent capabilities such as

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Revenue Marketing team at Mixpanel is responsible for pipeline generation across paid, website, and product-led channels. This role sits within that team as its dedicated engineering owner — accountable for the technical systems that power how people discover, evaluate, and request Mixpanel. You are the only engineer dedicated to this surface, which means you set its technical direction rather than execute against someone else's. You work directly with our marketing teams and partner with Growth Engineering on shared systems. Website design and content are handled by our web design team; your focus is the technical infrastructure, integrations, and systems that sit underneath. About the Role As our Marketing Systems Engineer, you own the technical layer of our marketing engine: the integrations and infrastructure that power our marketing website. The website is our primary lead capture system that turns traffic into pipeline. You own the systems that connect our marketing surface to Salesforce, Customer.io/Hubspot, and our broader GTM stack. You set the technical roadmap for this surface, move fast, measure impact, and treat reliability as a first-class concern rather than a cleanup task.You will also collaborate with Growth Engineering on shared infrastructure including handraiser routing and tracking. Responsibilities Own the technical health of the Mixpanel marketing website: page speed, WCAG compliance, Google Tag Manager, technical SEO, and third-party integrations including Qualified, Optimizely, and TrustArc. Own the integrations between the marketing website and our GTM stack t

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role This is where security meets innovation at enterprise scale. As a security engineer, applications at WRITER, you'll be building the security foundations that protect the AI systems powering some of the world's most recognizable brands. You'll work at the intersection of application security, AI infrastructure, and developer enablement—partnering with engineering teams to embed security into every line of code while ensuring our platform remains both powerful and trustworthy. The opportunity is massive: you'll help define how enterprise AI applications are secured, from threat modeling our LLM architectures to building automated security controls that scale across our growing platform. This isn't about saying "no"—it's about finding creative ways to say "yes, and here's how we do it securely." You'll tackle challenges that most security engineers never encounter: securing AI agents, protecting training data pipelines, and designing controls for systems that didn

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We’re seeking a highly skilled fullstack software engineer to join our engineering team building advanced AI-driven agent systems that execute autonomous workflows, orchestrate multi-step tasks, and extend human capacity across enterprise applications. In this role, you’ll play a key part in designing, building, and scaling next-generation AI agents that integrate with enterprise data and services to solve real-world problems. You will collaborate with cross-functional teams to turn complex agent concepts into production-ready systems. 🦸🏻‍♀️ What you'll do Design, implement, and maintain scalable, secure agent-driven services and systems that autonomously accomplish tasks using modern AI frameworks. Develop and enhance robust infrastructure and high-throughput APIs, focusing on core agent capabilities such as memory, communication channels, skills, intelligent decision logic, security and workflow management. Integrate agent capabilities with backend services

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role This is where security meets innovation at enterprise scale. As a security engineer, applications at WRITER, you'll be building the security foundations that protect the AI systems powering some of the world's most recognizable brands. You'll work at the intersection of application security, AI infrastructure, and developer enablement—partnering with engineering teams to embed security into every line of code while ensuring our platform remains both powerful and trustworthy. The opportunity is massive: you'll help define how enterprise AI applications are secured, from threat modeling our LLM architectures to building automated security controls that scale across our growing platform. This isn't about saying "no"—it's about finding creative ways to say "yes, and here's how we do it securely." You'll tackle challenges that most security engineers never encounter: securing AI agents, protecting training data pipelines, and designing controls for systems that didn

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Replit is redefining how software gets built — from solo developers to engineering teams at scale. As Director of Sales, you'll lead our enterprise sales motion and own the revenue engine that turns Replit's explosive product-led growth into durable, high-value contracts. You'll inherit a talented GTM team and take them to the next level. What You'll Do Lead, coach, and develop a team of GTM Executives — running weekly pipeline reviews, deal strategy sessions, and 1:1s that accelerate rep performance. Help shape the enterprise sales playbook: ICP, discovery frameworks, upsell and closing motions Own the full sales cycle on strategic deals — from first call to signed expansion — modeling what great looks like for the team Forecast accurately and report pipeline health, conversion metrics, and deal velocity to exec leadership weekly Represent Replit at key industry events and with high-value prospects where executive presence accelerates deals Required Skills & Experience 7+ years in B2B SaaS sales, with at least 3 years managing quota-carrying AE teams Proven track record closing enterprise deals ($100K+ ACV) and exceeding team quota Experience selling developer tools, infrastructure, or technical platforms — you understand the engineering buyer and can go deep on technical value props Data-driven operator: comfortable in Salesforce (or similar CRM), can build and own a forecast Sharp communicator — equally effective in a board-level business case and a hands-on demo with a skeptical CTO Bonus Qualifications Experience at a PLG-driven company (Figma, Notion, Linear, Vercel, etc.) with a motion that bridges product usage to enterprise contracts Familiarity with AI coding tools, cloud IDEs, or develope

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens