Lead Lead Intermediate Support Engineer Shift Manager in United States

About the Team The GTM Enablement team helps OpenAI’s customer-facing organizations turn rapidly evolving AI capabilities into consistent, high-quality customer outcomes. We build the onboarding, learning experiences, playbooks, and knowledge systems that help teams develop technical depth, stay current, and confidently guide customers through successful AI adoption. About the Role We’re hiring a Field Enablement Lead, Technical Success to design and scale enablement for our rapidly growing technical customer-facing teams. You will own programs spanning onboarding, continuous skill development, technical pitches and demos, and subject-matter-expert knowledge sharing. Working closely with Technical Success leaders, Product Enablement, and technical SMEs, you will turn complex product knowledge and field experience into practical systems that improve readiness, consistency, and the quality of customer interactions and deployments. In this role, you will: Design, implement, and scale comprehensive enablement programs aligned to Technical Success onboarding, role-based skill development, and ongoing readiness needs. Redefine and operate the Subject Matter Expert (SME) program, creating clear pathways for technical experts to share knowledge and raise technical depth and consistency across GTM. Own and proactively maintain a versioned repository of technical pitches, demos, playbooks, and launch-ready assets. Partner with Technical Success leadership, Product Enablement, and product SMEs to identify skill gaps and deliver targeted learning interventions. Capture, vet, organize, and make field- and SME-generated technical content easy to discover, trust, and reuse. You might thrive in this role if you have: 5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role. A proven track record of designing and scaling technical enablement programs in high-growth SaaS or technology environments. Exceptional

About the Team Business Marketing helps organizations understand and put OpenAI’s products to work. Our creative team brings that story to life across campaigns, launches, and everyday marketing experiences. We work closely with marketing partners to make ambitious, thoughtful creative work that connects with business audiences. About the Role We’re looking for a Creative Operations Lead who knows how to get exceptional creative work made at extraordinary speed and scale. Reporting to the Head of Creative, Business you will run creative resourcing, budget management, and studio operations across our internal team, contractors, and agencies; balancing ongoing campaigns with rapidly emerging launches and requests. You’ll turn ambitious briefs and tight timelines into achievable production plans, match work to the right talent, and keep multiple teams moving without sacrificing craft or quality. This requires inventive resource management: knowing when to add capacity, batch work, reuse assets, adjust scope, or enable marketers to self-serve. AI is essential to making this possible. You’ll be a hands-on builder who works with creatives, producers, and S&O to improve briefing, accelerate production, and remove repetitive work. Your success will show up in the volume and quality of work the studio delivers, the clarity teams have, and how effectively you use their time. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own creative resourcing and studio operations across internal teams, contractors, and agencies, matching the right skills and capacity to each project. Build and run practical capacity planning and staffing systems that balance durable campaign work with fast-moving launches and new requests. Partner with Strategy & Operations as briefs take shape to assess creative effort, dependencies, and readiness, then translate prioriti

About the Team OpenAI is building the world’s most advanced AI infrastructure ecosystem. The Site Readiness & Development team owns the upstream diligence and development work required to convert powered-land opportunities into executable infrastructure options. About the Role The Site Selection Lead sets the site-selection strategy for powered-land and greenfield/brownfield opportunities. This role defines, with cross-functional partners, what makes a site attractive, executable, and scalable, then turns that shared rubric into portfolio choices and deployment plans. Key Responsibilities Own the site-selection strategy across priority geographies, including market maps, pipeline segmentation, source refreshes, live-location tracking, and portfolio prioritization. Convene Power, Land, Development, Engineering, Construction, Environmental, Community, Commercial, Legal, and Finance partners to define the shared rubric for a high-quality site. Translate that rubric into clear screening criteria across power readiness, land control, timing, scale, cost, community risk, environmental constraints, AHJ path, budget, schedule, and counterparty credibility. Orchestrate Commercial, Legal, Finance, Power, and Development teams to shape exclusivity, initial terms, site-control strategy, funding assumptions, and the path to deployment before deeper commitment. Build a deployment plan for top candidates that identifies capacity, sequencing, capital implications, critical-path approvals, risks, owners, and stage-gate decisions. Lead conceptual site planning and test-fit screening using boundaries, map layers, buildings, substations, roads, parking, laydown, stormwater, utility corridors, acreage, and estimated load. Maintain a single decision-support view of pipeline stage, site health, power readiness, finance review, maps, project evidence, outstanding source data, owners, deadlines, and escalations. Present executive-ready advance, defer, or stop recommendations with clear

About the Team OpenAI, in close collaboration with our capital partners, is building the world’s most advanced AI infrastructure ecosystem. The Power Execution team owns the strategy and execution required to secure reliable, scalable, and economically resilient power for OpenAI’s global data center portfolio. The team sits at the intersection of commercial, technical, policy, legal, and operational work, partnering across OpenAI and with utilities, grid operators, regulators, counterparties, and public-sector stakeholders. About the Role The Energy Regulatory Lead will own energy regulatory strategy and execution for OpenAI’s infrastructure growth. This role will be the primary bridge between the Power Execution team and Public Policy and Government Affairs on energy regulatory matters, ensuring that OpenAI’s external engagement is grounded in project realities and that changing policy and regulatory conditions are translated into actionable infrastructure decisions. This is an individual contributor lead role and does not have direct reports initially. The role combines portfolio-level regulatory positioning with transactional regulatory work: evaluating jurisdictional pathways, supporting utility and energy transactions, coordinating approvals and filings, and helping project teams navigate tariffs, interconnection, load-service requirements, market rules, and regulatory risk from diligence through execution. In this role, you will: Develop and maintain OpenAI’s energy regulatory strategy across priority U.S. markets and, as needed, emerging geographies for infrastructure expansion. Coordinate closely with Public Policy and Government Affairs to shape energy regulatory priorities, engagement plans, messaging, and positions before utilities, public utility commissions, grid operators, state energy offices, and other relevant policymakers. Translate project requirements—load size, timing, reliability, cost, carbon, and expansion needs—into clear regulatory objectiv

About the Team Enterprise Marketing helps the world’s largest organizations understand, adopt, and scale AI. Our Executive Engagement programs bring OpenAI’s products, research, and perspective into the room with senior leaders as they consider how intelligence can be put to work against their most important priorities. These engagements are more than briefings or events. At their best, they help a leadership team understand what is changing, distinguish what is possible now from what is still emerging, and leave with greater clarity about what to do next. About the Role We are looking for an Executive Programs Lead, Americas to build and lead the portfolio through which OpenAI engages its most important customers and executives across the region. You will own the regional strategy, team, and quality bar for Executive Briefings and a broader portfolio of C-suite engagements, recurring executive forums, advisory programs, and proven formats ready to scale. Your mandate is to turn high-stakes customer moments into a durable business capability, one that consistently advances important relationships while preserving the judgment and customization that exceptional executive experiences require. This is a senior people-leadership role for a builder who can set direction, make disciplined portfolio choices, and create the systems and team required to deliver at scale. You will partner closely with Sales, Product Marketing, Product, Research, Solutions, Customer Success, Events, and OpenAI executives, moving comfortably between long-term design and the critical details of a live engagement. This role is based in San Francisco. We use a hybrid model of three days in the office each week and offer relocation assistance. Given the customer-facing nature of the role, regular in-person participation in executive briefings and related preparation is expected and may require additional time onsite. Travel across the Americas and occasional global travel are also expected. In this

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: SoFi's Cyber Defense organization is looking for an Offensive Security Lead to mature and grow our Penetration Testing and Red Team functions. This is a hands-on leadership role for someone who has spent years both doing the work and building the program around it — someone equally comfortable running a red team engagement against a critical banking platform and designing the operating model that lets a small team of offensive operators keep pace with a fast-growing fintech. A defining part of this role is modernizing how the team scales. We're looking for a leader who has already built and implemented AI-assisted penetration testing and red teaming programs — using AI tooling to accelerate reconnaissance, exploit development, attack-path analysis, and reporting — and who can bring that experience to bear on the program. You'll own the strategy, staffing, tooling, and execution quality of both disciplines, report into Cyber Defense leadership, and act as a trusted advisor to engineering, product, and risk partners across the company. What You’ll Do: Lead and unify Penetration Testing and Red Team into a single, cohesive Offensive Security function — shared standards, shared tradecraft, shared reporting, distinct missions. Set and execute the offensive security roadmap, aligning testing scope

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We're looking for a Finance Systems Lead to own and evolve the systems that support Baseten's finance operations, including ERP, planning tools, and the broader finance and adjacent systems stack, spanning HRIS/payroll, CPQ, and commissions, as we implement, integrate, and automate across them. As Baseten scales, so does the number of systems finance depends on and touches, from the ERP to planning to compensation and quote to cash tooling. This role exists to bring a dedicated owner to that stack, someone who can lead implementations (partnering with contractors or vendor CSMs for hands-on technical configuration where needed), keep systems integrated and clean as we grow, and find automation opportunities that save the team time. This is a highly cross-functional role. You will partner with Accounting, FP&A, People, Sales and Revenue Operations, Legal, and IT to understand how each team uses its systems, and design integrations and workflows that serve the business without creating more manual work. RESPONSIBILITIES Core Finance Systems Own finance systems strategy, configuration, and roadmap, partnering with contractors or vendor CSMs on hands-on technical configuration as needed Lead the implementation and ongoing administration of our finance systems and tools Own finance system integrations end to end, ensuring clean data flow between ERP, planning, billing, and other systems, partnering with contrac

About the Team Enterprise Marketing helps the world’s largest organizations understand, adopt, and scale AI. We create programs that bring OpenAI’s products, research, and perspective closer to the priorities, decisions, and work of enterprise customers. Some of the most consequential opportunities cannot be served by adapting an existing campaign, event, or playbook. They require a new model: a way for customers to experience what is possible, learn by doing, and turn insight into action. Our team builds and scales those models across markets. About the Role We are looking for a senior program builder to create differentiated executive and enterprise experiences. You will shape the experience thesis, build and test the first version, and help determine whether the work should become part of a broader repeatable program, remain bespoke, or stop. This role focuses on incubation: developing new experiences, strengthening consequential customer moments, and creating the principles and materials needed for durable ownership. Your initial focus will be helping bring a new flagship, hands-on enterprise customer experience to life in San Francisco, developing new executive and practitioner formats around it, and supporting selected strategic-account interventions where a differentiated approach is needed. This is a senior, hands-on individual-contributor role for a builder who combines customer and commercial judgment with original program design and excellent execution. You will work across Sales, Product Marketing, Product, Research, Solutions, Design, Events, Operations, regional marketing, and executive teams. You will be expected to make clear choices, build directly, and stay close to the work until the model is proven and ready for durable ownership. This role is based in San Francisco. We use a hybrid model of three days in the office each week and offer relocation assistance. Given the nature of the work, periods of more intensive onsite participation are expected

About the Team Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for the most severe user-safety risks—including Frontier Risk and Material Harm—that are accurate, fast, defensible, and scalable. The Cyber vertical turns policy into reviewer standards, calibrated judgment, quality systems, escalation paths, and safe automation. About the Role We’re looking for a senior cybersecurity and cyber intelligence practitioner who is also an operations leader, strategist, and people manager. You’ll bring sound cyber judgment, strong analytical and automation instincts, and the ability to stay close to the work while setting direction, managing and developing people, aligning partners, building programs from 0→1, and translating ambiguity into durable operating systems. This role combines senior individual-contributor depth with direct people-management accountability. You’ll personally shape complex cyber judgments, operating models, SOPs, quality systems, and automation strategies while building, coaching, and holding accountable a high-performing team. You’ll also lead through influence across FTEs, BPO partners, and cross-functional teams. Baseline operational health—including quality, queue coverage, productivity, and SLA adherence—is table stakes; success is additionally measured by durable improvements to decision quality, stakeholder alignment, reviewer capability, and the systems that run the operation. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Set the strategic direction for Cyber Operations and translate high-level organizational priorities into a clear operating model, roadmaps, SOPs, escalation paths, quality goals, and safe-access strategies. Serve as the senior cybersecurity and cyber intelligence expert for complex and high-risk decisions across ChatGPT, API, Codex, agents, and

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: As our GTM Compensation Lead on Commercial Operations, you’ll own commissions strategy, design, and execution for GTM. This is an opportunity to evolve how GTM Comp supports a growing GTM org through Notion’s AI-era selling motion and Enterprise growth. You’ll set the incentive systems that shape how our sellers focus, partner, and grow with customers. On a typical week, you’ll work with senior GTM leaders — including the Head of Sales and geo leaders — to translate business priorities into clear, accurate, scalable comp programs. What You'll Achieve: By your 90th day, map the current GTM Comp operating model and publish a roadmap for evolving the function as GTM grows. Introduce AI quick wins that improve the quality of work: triage inbound questions, help reps estimate payouts, flag discrepancies across systems, and automate reminders tied to the comp calendar. Build a planning-cycle framework that makes design inputs, trade-offs, decision rights, and timelines clear across GTM, Finance, and Commercial Operations. Provide board-level updates, including clear reporting on plan health, payout accuracy, systems quality

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. About the Role Ema sells through two motions that behave very differently, and today they share one pipeline, one CRM, and one forecast. Direct enterprise — field Account Executives landing Fortune 2000 logos at $250K+ initial contract value and expanding past $500K, into buying committees that include IT, security, data governance, and procurement. Partner-led — global systems integrators and ISVs, including Teleperformance, PwC, Wipro, NTT Data, Hitachi, KPMG, Atos, ADP, Microsoft, and Google, who deploy Ema's Frontier Apps to their own clients. In some cases the partner embeds Ema inside their own product and owns the end-client relationship entirely. Those two motions require different definitions, different attribution rules, and different quota treatment. Building that distinction — and the systems, reporting, and compensation logic that sit on top of it — is the core of this role. This is the first dedicated Revenue Operations hire supporting the US go-to-market organization. You will be building the function, not maintaining one. What You Will Own Forecasting and pipeline management Own the weekly forecast process and cadence across direct and partner motions, and report fo

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team includes External Communications, Internal Communications, and other strategic communications functions. This team’s ethos is to support OpenAI’s mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. About the Role We’re looking for a senior communications leader to shape how OpenAI communicates about cybersecurity. This person will define the global narrative, lead communications for major product, research, and business milestones, and build sustained programs that explain how OpenAI is helping advance cyber defense while managing the risks created by increasingly capable models. The role will connect OpenAI’s work across cybersecurity products and capabilities, responsible deployment, threat intelligence, enterprise security, research, and public policy. You will work closely with Security, Product, Research, Preparedness, Safety, Global Affairs, Go-to-Market, Legal, and Marketing to anticipate opportunities and risks, develop coordinated communications, and build trust with security practitioners, customers, policymakers, and the public. This is both a strategic and hands-on role. The right person will be comfortable defining a long-term communications strategy, building the systems and relationships needed to execute it, and personally leading through major launches, technical disclosures, and fast-moving issues. This role reports to the Head of Communications, Business and is based in San Francisco, CA. We use a hybrid work model of 3 days per week in the office and offer relocation assistance. In this role, you will: Define and lead communications strategy for OpenAI’s cybersecurity work, from global narrative development through launches, research, threat reporting, and sustained storytelling. Build a clear, differentiated story about how OpenAI can

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on. You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales. IN THIS ROLE YOU WILL: Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change. Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change. Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes. Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them. Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk acti

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on. You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales. IN THIS ROLE YOU WILL: Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change. Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change. Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes. Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them. Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk acti

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe that achieving our goal requires effective engagement with public policy stakeholders and the broader community impacted by AI. Accordingly, our Global Affairs team builds authentic, collaborative relationships with public officials and the broader AI policymaking community to inform and support our shared work in these domains. We ensure that insights from policymakers inform our work and - in collaboration with our colleagues and external stakeholders - seek to further regulation, industry standards, and safe and beneficial development of AI tools. About the Role As a US Congressional Lead on the Global Affairs team, you will help develop strategies and advance OpenAI’s engagement with the U.S. Congress, including developing and managing relationships with House and Senate lawmakers and staff. You will support OpenAI’s U.S. Global Affairs team in meetings, briefings, hearings and other engagements with Congress. You will also facilitate collaboration with civil society and industry partners relevant to Congressional engagement and in alignment with OpenAI’s mission. OpenAI releases industry-leading research and tools. You will face new challenges as the impact of cutting edge generative AI technologies continues to be explored and as the needs of the organization evolve. Day-to-day work may encompass anything from helping to shape strategic initiatives and policy documents to preparing our leaders for engagements with government officials or representing OpenAI in private and public forums. We are looking for a self-directed and creative individual with Capitol Hill experience, experience managing private sector and civil society relationships, plus an understanding of AI-related legislative and regulatory issues and processes. This role is based in Washington, DC and may require frequent travel to participate in meetings and events with k