Lead Technical Quality Program Manager in United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are looking for an Advanced Analytics Lead to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization. The Difference You Will Make: Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions Drive day to day analytics and create scalable data tools Identify pain points in customer support operations and work with product leadership to improve experiences for our guest, host and agent community In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb’s community safe and trusted. You are passionate about solving complex problems within the Community support domain with data & insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships You are a story

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb's mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we're looking to add a technical, hands-on, and mission-driven Senior Manager of Technical Program Management (TPM) for the Infrastructure team to lead AI Platforms initiatives spanning Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI). This person will partner with our engineering & product teams to build/enhance data-driven decision making across multiple areas in Airbnb. They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution. In this role, you will collaborate closely with the Machine Learning (ML) engineers, infrastructure engineers and product managers from across Airbnb to develop holistic solutions that ensure a vibrant and equitable marketplace. The Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI) teams power the ranking, recommendations, model infrastructure, and search intelligence capabilities that make up a core part of Airbnb's AI Platforms, including: Search Ranking for Stays, Experiences, and Services, Home Page Recommendations, Search Bar AutoSuggest and Autocomplete, Marketing Technology, and the ML infrastructure and platform capabilities that support them. The team also creates the fabric for personalization and the underlying model infrastructure, used both on and off platform for Airbnb. We collaborate with many teams including Search Infrastructure, Guest and Host Experiences, MD

About the Team We are a small and fast-moving partnerships team that shapes and executes OpenAI’s most important collaborations. Your mission is to build and grow partnerships across the cybersecurity ecosystem. Reporting to the Cybersecurity Partnerships Lead, you will own a portfolio of cybersecurity technology partners and help them validate, launch, and scale solutions powered by OpenAI models and platforms. About the Role You are an experienced partnerships operator who combines business development, partner management, technical curiosity, and strong execution. You can manage external relationships while driving detailed cross-functional work across product, engineering, technical success, sales, marketing, legal, security, and operations. You move with urgency, follow through consistently, and are comfortable managing a portfolio in a fast-changing market. In this role, you will: Source, close and manage a portfolio of cybersecurity technology partners. Identify high-value use cases across security operations, identity, cloud security, application security, threat intelligence, governance, risk, and compliance. Develop partner plans covering integration, launch, enablement, co-marketing, co-sell, and growth. Support partnership structuring and coordinate product, technical, commercial, legal, and security workstreams. Help partners move from concept and technical validation to production launch and scaled customer adoption. Run regular partner reviews, track commitments, resolve blockers, and identify expansion opportunities. Coordinate closely with product, engineering, technical success, sales, marketing, legal, security, and operations. Measure partner pipeline, launches, model adoption, consumption, customer outcomes, and partner health. You might thrive in this role if you have: 8+ years of experience in partnerships, business development, alliances, partner success, or ecosystem roles. Experience in cybersecurity, enterprise software, cloud platforms, o

About the Team The Product Marketing team shapes how OpenAI brings its research, models, and products to market. We work across Research, Product, Engineering, Sales, Communications, and Marketing to translate technical advances into clear customer value, compelling market narratives, and go-to-market strategies that drive meaningful adoption. About the Role We’re looking for a senior product marketing leader to shape how OpenAI’s models and research are understood and adopted around the world. You’ll work directly with frontier research teams to understand emerging capabilities and translate them into compelling product strategies, market narratives, and customer experiences. Your scope will span frontier models, specialized models for cybersecurity and life sciences, multimodal capabilities, and the API portfolio that makes these systems accessible to developers and businesses. You’ll build and lead the team responsible for helping customers understand what our models can do, how they’re evolving, and how to deploy them responsibly. In this role, you will: Define the product marketing strategy for OpenAI’s models, research advances, and API portfolio. Embed with Research, Product, and Engineering to understand model capabilities, evaluations, limitations, and technical tradeoffs. Shape how OpenAI explains advances in AI to developers, business leaders, and the broader market. Lead positioning, launches, demonstrations, and adoption strategies across frontier, specialized, and multimodal models. Help customers navigate model selection, API access, privacy, security, and responsible deployment. Bring customer and market insights into research and product decisions. Partner with Sales, Solutions, Partnerships, and regional teams to develop customer narratives, use cases, and enablement. Work with Communications, Safety, Policy, and Legal to ensure technical claims are accurate and grounded. Build and lead a high-performing product marketing team and define success ac

About the Team The Enablement Lead (EL) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution. Our mission is to help customers successfully adopt and operationalize AI across their organizations. We partner with enterprises to translate the potential of OpenAI’s technology into durable capability—through structured training, technical enablement, and scalable deployment programs. By helping customers move from experimentation to production, the EL team accelerates time-to-value, deepens product adoption, and helps make OpenAI indispensable to how organizations work. About the Role The Enablement Lead, Builder role is a specialist post-sales technical enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. You will design and deliver technical learning experiences covering OpenAI APIs, Codex, agents, evaluations, and related platform capabilities. You will work with engineers, AI and platform teams, administrators, security stakeholders, product leaders, and executive sponsors. This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts. Success in this role means accelerating customer confidence, increasing product adoption, helping customers progress toward production use, and turning lessons from individual engagements into resources and practices that benefit many customers. This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own the technical enablement of OpenAI products, including OpenAI APIs, Codex, Agents, Evaluations a

About the Team OpenAI’s Education team is building products that advance how people learn with AI. The team works across higher education institutions, K-12 districts, and country-level partnerships, including applied research on how AI affects learning and cognitive outcomes. The team owns owns ChatGPT Edu, ChatGPT for Teachers, and related product/research work. The team partners closely with go-to-market, research, Consumer Learning, and model teams to turn education-specific insights into product experiences that can improve ChatGPT more broadly. Some of our recent work: New Education Plugins for ChatGPT Work and Codex New tools for understanding AI and learning outcomes Education for countries Advancements in higher education Early product work - Introducing Study Mode About the Role We’re looking for a hands-on Tech Lead Manager to lead and manage a team of senior full-stack engineers building AI-native learning experiences in ChatGPT. This person will combine technical execution, product judgment, and people leadership: they will write and ship code, manage engineers, and help shape the product direction for how students and Educators use AI. In This Role, You Will Lead and manage a team of three senior full-stack engineers. Build product experiences for ChatGPT Education, ChatGPT for Teachers, and AI-native learning workflows. Partner with research teams on field studies, randomized control trials, classifiers, data pipelines, and cognitive-outcome measurement. Collaborate with Consumer Learning and model teams to translate education insights into broader ChatGPT behavior and product improvements. Drive execution across product, engineering, research, go-to-market, and partner teams. Help define product strategy, priorities, and delivery plans for a new product pod. You Might Thrive In This Role If You Have several years of direct people-management experience with engineers. Are still highly technical and comfortable doing IC engineering work. Have strong pr

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a new team within USRO focused on building operational capacity for new, ambiguous, or fast-moving areas of work. The team helps define what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. As a Strategic Operations Lead, you will focus on large, cross-functional initiatives that require clear thinking, technical fluency, strong execution, and the ability to bring structure to undefined problems. About the Role We are seeking a Strategic Operations Lead to drive new and existing strategic operating builds across User Safety & Risk Operations. This is a senior IC role for someone who can turn broad, undefined priorities into clear operating models, launch plans, requirements, stakeholder alignment, documentation, reporting, and execution rhythms. This role will often support initiatives where OpenAI is developing new products or partnerships and the operating model is still being defined. These programs have a direct user safety and risk nexus because new deployment models can change what signals OpenAI can see, who owns response decisions, and how user-impacting risks are detected, escalated, and resolved. You will clarify what OpenAI owns, what partner teams own, what signals we can reliably monitor, how issues should be escalated, and how the workflow should evolve from launch support into a durable operating model. The right person is highly strategic and deeply practical. They can move from executive-level framing to detailed workflow design, stakeholder management, SOPs, launch readiness, ri

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Technical Program Manager to join our Senior Support Engineering team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role As a enterprise technical support engineer, you will work closely with our enterprise customers and engineers to resolve their most complex issues. You will also help build out systems and processes to manage tasks to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes. This role will be based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve Work closely with our largest customers providing white-glove support to solve the most challenging support interactions Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction Lead the troubleshooting and resolution of advanced technical issues across Notion’s platform and embedded partner applications, with a focus on unlocking AI usage for customers Act as a bridge between your customers and Notion engineering

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Snowflake is growing fast and we're scaling our team to help enable and accelerate our growth. We're passionate about our people, our customers, our values and our culture! We're also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging. Do you want to shape how the world's best builders — data engineers, ML engineers, and app developers — experience Snowflake? We're looking for a technically sharp, builder-obsessed product marketer to own go-to-market strategy for Snowflake's developer-facing product areas. This person will work at the intersection of product, engineering, and field teams to craft narratives that resonate with hands-on builders — from individual contributors writing code to technical architects evaluating platforms. You'll be Snowflake's voice to the developer community and the developer community's voice back into S

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Lead Migrations Forward Deployed Engineer (Migration FDE), you will lead scoping, architecture and direction as the FDE team embeds with customers to lead the modernization of their data and application ecosystem using the Snowflake AI Data Cloud. You will partner closely with clients to understand their business challenges to design, build, and implement cutting-edge data solutions on Snowflake. Your role is crucial in enabling customers to harness the full potential of their data, driving insights, and powering AI initiatives. You'll act as a trusted technical advisor, ensuring customers achieve significant business value and success with Snowflake. WHAT YOU WILL BE RESPONSIBLE FOR: Migration Project Execution : You will work with multiple FDE teams that each focus on a specific customer. You’ll set architecture and direction for the team as it works to design, build, and deploy robust software systems, tooling, and automation required to support customer solutions on Snowflake. Software Development: All Migration FDE members, leads and otherwise, contribute to our product. We build prototypes, contribute to feature development, fix problems that we find. Doing so helps drive impact on the roadmap and improves individual depth in the product itself. Client Collaborat

About the Team: The IT Project Technology Lead is a strategic professional at the intersection of technology leadership and business impact — a recognized subject matter authority who brings both depth of expertise and the foresight to shape directional decisions that extend well beyond their immediate domain. This is not a role for those who simply manage tasks; it is a role for those who understand how technology, people, and process converge to drive transformation at scale. At Citi, where every system and solution ultimately serves hundreds of millions of customers across more than 160 countries, this individual operates at a level where their technical judgment carries real organizational weight. The successful candidate will work alongside senior project staff, technology architects, infrastructure teams, and client-facing leadership to ensure that complex, high-impact initiatives are delivered with precision, clarity, and strategic intent. They will influence functional decisions through trusted counsel, champion process improvements that raise the performance bar, and serve as a guide and mentor to the analysts and practitioners who look to them for direction. Their work does not stop at execution — it shapes how Citi's technology landscape evolves, how risk is managed with integrity, and how the organization positions itself to meet the demands of an ever-changing global financial environment. Responsibilities: Develops detailed IT work plans, schedules; project estimates, resource plans and status reports. Interfaces with senior project staff and client senior management teams regarding status of projects. Recommends and oversees process improvements. Has considerable business impact through in-depth evaluation of complex business processes, system processes and industry s

About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Our Communications team supports that mission by explaining our technology, our values, and how we safely build powerful AI. We help business leaders see what AI can make possible for their organizations, show how customers use OpenAI’s products, and explain how AI is changing the way people work. About the Role We are looking for a senior product communications leader to own OpenAI’s B2B product story across business, trade, and nontraditional media. You will lead B2B communications for major product and platform moments, translate technical capabilities into clear business value, and build a sustained editorial program grounded in customer proof. Your work will help business leaders understand the problems our products solve and the outcomes they can enable using frontier intelligence. This is an exceptionally fast-paced, hands-on role that spans every altitude of communications. You will move from setting strategic positioning and shaping executive narratives to writing launch materials, developing media pitches, and delivering the details that make a story land. Working closely with Product, Research, Marketing, Sales, and our central Product Communications team, you will identify buyer needs, substantiate our claims, and carry a clear, consistent B2B story into the market. This role reports to the Head of Business Communications. In this role, you will: Set the positioning for OpenAI’s business products, connecting new capabilities to customer needs, the work they enable, and the evidence behind our claims. Lead business storytelling for priority launches across Codex, ChatGPT Work, API and developer capabilities, agents, and other enterprise products, in partnership with central Product Communications and product owners. Build a sustained editorial program between launches, using customer stories, explainers, and executive perspectives to show how our pr

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We're looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come. We're hiring a Senior Principal, Technical Product Manager to help turn that vision into reality. This is a highly influential, hands-on individual contributor role with global scope. You'll identify process complexity, design practical automation solutions, and lead AI experimentation that delivers measurable impact for our Marketing, Brand, and Commercial teams worldwide. You'll work at the intersection of business and technology - partnering closely with cross-functional leaders to translate real workflow challenges into scalable, sustainable improvements. Success in this role means simplifying planning and execution processes, reducing manual effort, growing transparency, and introducing AI-enabled capabilities that build tangible business value. If you're motivated by solving meaningful enterprise problems and building practical solutions that make teams more effective, this is an opportunity to build how Hasbro works. What You'll Drive: Process Simplification & Workflow Design Assess end-to-end workflows across Marketing, Brand, and Commercial teams to identify friction, excess, and opportunity. Redesign

About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium & others. We're backed by Accel, Lightspeed, NfX, and other top-tier investors. Role Overview We are seeking an Growth Lead, North America to join our dynamic go-to-market team. You'll own the full sales cycle for institutional customers across North America — from prospecting through close, helping banks, fintechs, and other institutions move money faster and more efficiently across borders. Key Responsibilities: New Business Development Build and manage a pipeline of institutional prospects across North America, from initial outreach through qualification Identify and prioritize target accounts — banks, fintechs, and other institutions with cross-border payment needs Full-Cycle Sales Execution Own deals end-to-end: discovery, solution design, negotiation, and close Consistently meet or exceed quarterly and annual revenue targets Maintain accurate pipeline and forecast data in the CRM Client & Stakeholder Relationship Management Develop trusted relationships with senior stakeholders (Treasury, Finance, Payments, and Operations leaders) at prospective and existing clients Serve as a strategic advisor, understanding each client's cross-border payment needs and tailoring OpenFX's value proposition accordingly Cross-Functional Collaboration Partner closely with Product, Engineering, Legal & Compliance, and Marketing to navigate technical integrations and structure deals Work with leadership to refine sales strategy, messaging, and positioning as the go-to-market motion matures Market Str