Lead Technical Support Engineer in United States

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Where Data Does More. Join the Snowflake team. Snowflake is seeking an entrepreneurial and visionary engineering leader to build and scale our new AI Solutions team. As the Director of Engineering for AI Enterprise , you will be at the forefront of the generative AI revolution, leading a world-class engineering organization that designs and implements cutting-edge solutions on the AI Data Cloud. This is a critical, high-impact leadership role where you will partner with the world's largest companies to solve their most complex challenges and unlock transformative business value using Snowflake's powerful Cortex AI Platform. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Recruit, mentor, and scale a high-performing, global engineering organization. Foster a culture of innovation, ownership, and engineering excellence. Define the long-term technical vision and organizational structure for the AI Solutions team, ensuring alignment with Snowflake's product evolution and business goals. Lead the technical design and development of advanced AI and machine learning solutions using Snowflake Cortex and Snowflake ML. Own the end-to-end implementation of the AI Solutions product line, from initial concept to enterprise-grade production deployments. Act as the senior engineering authority in cu

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Company Overview We are building the next generation of cloud security infrastructure, focusing on advanced Data Exfiltration Protection (DXP) and unified Data Movement Policies (DMP). Our mission is to provide seamless, context-aware security that protects sensitive data without hindering developer velocity. We are looking for a visionary Principal Engineer to lead the technical strategy and architecture for our Data Movement and Perimeter control systems. Role Summary As a Principal Engineer in the Data Protection group, you will be the technical lead for the Data Exfiltration Protection (DXP) and Data Movement Policy (DMP) initiatives. You will bridge the gap between high-level security policy and low-level system enforcement, ensuring that our perimeter controls are robust, scalable, and deeply integrated with context-aware access policy frameworks. You will be responsible for the architectural evolution of our egress control systems, moving from simple IP-based rules to sophisticated, content-aware, and identity-driven data movement governance. AS A PRINCIPAL SOFTWARE ENGINEER - IDENTITY, DATA SECURITY AND TRUST AT SNOWFLAKE YOU WILL: Architectural Leadership: Lead the design and implementation of the Data Movement Policy (DMP) framework, ensuring it can handle complex

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Are you energized by leading the design of high-performance, scalable and reliable machine learning systems? Do you want to set technical direction and help shape the next generation of AI platforms powering advanced NLP applications? We are looking for a Lead Member of Technical Staff to join the Model Serving team at Cohere. The team is responsible for developing, deploying, and operating the AI platform delivering Cohere's large language models through easy to use API endpoints. In this role, you will provide technical leadership across multiple teams, driving the architecture and strategy for deploying optimized NLP models to production in low latency, high throughput, and high availability environments. You will serve as a key point of contact for customers, leading the design of customized deployments to meet their specific needs, and mentoring engineers to raise the technical bar across the team. You may be a good fit if you have: 8+ years of engineering experience running production infrastructure at a large scale, with a track record of technical leadership Demonstrated experience leading the architecture

About OpenAI OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We build models and products that help people learn, create, and solve problems—and we work to do so safely and responsibly. About the Team OpenAI’s products are talked about by people, not just press and pundits. More than 900 million people use our tools each week, learning from one other and passing along what works. Their stories shape our reputation and encourage others to try our products. Our community team builds direct relationships & channels with people who use our tech then amplifies their stories and use cases so peers can learn from them and channels their insights to our product and research teams. About the Role We are seeking an exceptional Technical Community Program Manager to help manage and scale a high-signal community of advanced ChatGPT Pro users. This is a hands-on, technically fluent role at the intersection of community-building, product enablement, user research, product education, and editorial storytelling. You do not need to be a full-time software engineer, but you should be comfortable understanding technical workflows, asking sharp technical questions, using the latest AI tools, and helping advanced users explain what they are building. You will report to the Head of Pro Subscriber Community and will be based in New York City. In this role, you will: Run and grow a high-signal community Help manage and deepen engagement with the ChatGPT Pro cohort of advanced users across disciplines Design and execute high-touch community programming, including product demos, office hours, show-and-tell sessions, peer-learning formats, and in-person events Build repeatable systems for onboarding, engagement, retention, and member communications Build deep relationships with exceptional users Identify, recruit, and onboard new individuals doing high-impact work with ChatGPT and Codex Conduct in-depth interviews and maintain ongoing r

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We're looking for a Technical Program Manager who can operate at the intersection of engineering, product, and business — someone deeply technical, trusted instinctively by engineers, and sharp enough to drive clarity and momentum across complex, cross-functional programs. This is a high-agency role with real executive visibility and direct impact on how Ramp's engineering organization scales. We're looking for someone who is energized by complexity, deeply curious about what AI can unlock for engineering teams, and eager to apply it hands-on in their work. You should be someone who experiments with AI tools regularly, thinks about how they change the way software gets built, and brings that perspective into how you run programs. What You’ll Do Lead large-scale technical programs across engineering and adjacent teams—from CI/CD and infrastructure scaling to incident response, and driving other strategic projects across the engineering organization Own Ramp's engineering incident response program, improving processes, running retrospec

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Director, Technical Recruiting will lead CLEAR’s technical recruiting strategy and team, partnering closely with our CTO and senior technology leaders to translate business priorities and workforce plans into an effective talent strategy. You’ll lead and develop a high-performing team of Technical Recruiters while using data, market intelligence, and recruiting expertise to attract exceptional talent and deliver against CLEAR’s most critical technical hiring needs. What you'll do: Lead CLEAR’s technical recruiting strategy and team, ensuring hiring priorities, resources, and recruiting efforts are aligned to the needs of the business Partner with the CTO and senior technology leaders to understand organizational priorities, anticipate talent needs, and develop strategic hiring plans Coach, develop, and lead a high-performing team of Technical Recruiters, establishing clear expectations and raising the bar for recruiting execution and candidate experience Leverage recruiting data, talent market intelligence, and business insights to influence hiring strategies, identify opportunities, and advise leaders on how to attract and hire exceptional technical talent Build trusted relationships across Technology and the People team while continuously improving recruiting processes, practices, and approaches to deliver against evolving business needs How you'll measure success: Achievement of technical hiring plans across priority roles and teams Quality of hire, offer acceptance, and candidate experience Recruiting efficiency, including time

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We are hiring for a leader for the newly forming Detection and Response team at Plaid. Our mission is to protect Plaid's financial infrastructure by detecting and responding to suspicious activity across the company. We are responsible for the entire lifecycle of detection and response, including detection infrastructure, AI triage and response, investigation tooling, Red Teaming, and Fraud Operations. Security is foundational to the trust thousands of businesses and millions of consumers place in Plaid, and we work directly to reduce risks and enable our business to move faster and safer. As the Head of Detection and Response, you will be the founding leader responsible for standing up and evaluating Plaid's detection and response team. You will lead a specialized technical team of analysts and engineers, gain deep experience partnering with the CISO and cross-functional engineering leaders, and build critical security infrastructure at scale. This is a unique leadership opportunity to manage a team that encompasses traditional security operations alongside Red Teaming and Fraud Operations, directly impacting Plaid's security posture and long-term stability. Responsibilities: Form and set up Plaid’

NVIDIA's GPUs and SOCs are the world leaders in power, performance and efficiency. We are continually innovating to deliver new and creative, unusual solutions to extraordinary problems in a wide range of sectors. To this purpose, we are now seeking a hard-working Senior Package Layout Engineer who is committed to making a difference in the world through their contributions! This position will collaborate with Technical Package Lead and different design teams in the design and development of sophisticated, detailed layout of IC substrates for NVIDIA products. In addition, work with design teams to plan schedules, resolve costs, manufacturing, and electrical design issues. What you'll be doing: As part of a Layout team, you will collaborate to implement high speed/density ASIC packages. Perform substrate breakout patterns for ASIC packages. Optimize package pinout incorporating system level trade-offs of pins assignment. Help perform package routing, placement, stack-up, reference plane and power distribution using Cadence APD or SiP tool suite. Propose layout design trade-offs to the Technical Package Lead for resolution and implementation. Conduct design feasibility studies to evaluate the Package design goals for size, cost, and system performance. Develop symbols and CAD library databases using Cadence APD design tools Develop methodologies to improve layout productivity What we need to see: Hold a B.S. Electrical Engineering or equivalent experience 5+ years experience in PCB Layout of graphics cards, motherboards, line cards or other related technology. Experience with HDI designs is a plus Proven experience in substrate layout of wire bond and flip chip packages, preferred Significant background with Cadence AP

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE: As a Solution Architect at Baseten you will partner closely with Sales and customers to translate business needs into technical solutions, run technical discovery, and guide repeatable deployments and proofs of value for customers. This role is a great fit for entrepreneurial, customer-facing technical professionals who want a front-row view into how modern companies adopt AI at scale, and who enjoy working across technical discovery, solution design, demos, deployment scoping, and hands-on customer implementations, in close partnership with Sales and Engineering. RESPONSIBILITIES: Partner with Sales on customer discovery calls (most often second calls, occasionally first calls for large accounts). Lead demos and technical scoping to align on success criteria, architecture, and deployment approach. Own benchmarking and repeatable deployments , including: Handling standard deployment patterns and configurations across many modalities – LLMs, embeddings, image and video generation, VoiceAI, etc. Advising on tradeoffs like H100s vs B200s and latency-optimized vs throughput-optimized setups. Driving consistent “playbook” style deployments for common models and use cases. Become a power user of different runtimes such as vllm, sglang, and TRT-LLM and all the common configurations and tradeoffs between them Drive POC and project execution , including: Scoping POCs and keeping stakeholders aligned on timeline, deliv

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking an Engineering Manager to lead a critical area of Roblox Creator Success focused on Creator Analytics. This role requires strong technical leadership, sound engineering judgment, and the ability to lead through complex technical challenges. The ideal candidate brings experience in analytics platforms, experimentation systems, or large-scale data products, and is comfortable leading high-performing engineering teams. This role will be based in our San Mateo, CA headquarters (hybrid with Tues–Thurs onsite days). You Will: Own the technical direction and delivery of major investments across Creator Analytics systems. Set and uphold a high engineering quality bar. Lead a team of senior engineers across frontend, backend, and fullstack development. Drive alignment and execution across related partner teams including Product and Data Platform. Partner with senior engineering leadership to translate long-term technical strategy into durable roadmaps and execution plans. Help shape Creator Analytics into a best-in-class analytics platform for both emerging creators and professional developers. You Have: 8+ years of engineering experience, including work on large-scale and long-lived

At Citi Services - Global Trade and Working Capital Solutions (TWCS) Technology Organization, we are on a mission to harness the power of data to drive innovation, create exceptional customer experiences, and solve complex business challenges. Our data team is at the heart of this mission, building the scalable and resilient infrastructure that turns data into our most asset. We are a passionate, collaborative group dedicated to pushing the boundaries of what's possible. The Opportunity We are seeking an Engineering Director to join our development team. The ideal candidate is a seasoned technologist with extensive experience in building and delivering data & AI solutions for business functions. This individual will be directly and fully accountable for solution delivery and should have a history of creating strategic technology architecture roadmaps aligned with business outcomes. The successful candidate will define and execute the technology roadmap for the Data & AI portfolio of TWCS, providing strategic direction and critical input into technology decisions to ensure a scalable buildout. This role involves building strong relationships with senior business and technology partners, driving agile execution, and leading a team of expert engineers to deliver with velocity and quality. Applicants should demonstrate exceptional technical acumen, a strong data engineering background, and a proven ability to lead and provide technical direction to high-performing engineering teams. A proven expertise in Data Engineering, Data Analytics, and AI Engineering delivery at scale is essential. Responsibilities: Manage/develop multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and processes Develop vision for team aroun

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Manager, Sales Engineering - South Majors to join our team. This is a Remote role, reporting to the Director, Sales Engineering in the Americas Field Sales department. As the Senior Manager, Sales Engineering - South Majors, you will manage and lead a team of Sales Engineers to closely collaborate with our field Account Executive team. You will lead as a technical expert, developing your team to successfully build strong customer relationships and effectively solve complex cybersecurity concerns. What you’ll do (Role Expectations) Hire and develop a high-performing sales engineering team to meet the demands of our South Majors segment Refine and optimize critical sales engineering processes including discovery, technical qualification, and proof-of-concept Develop and deliver impactful product and solution demonstrations that resonate with complex enterprise needs Provide strategic advice

Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC. Join Our Team GoDaddy is hiring a Staff Software Engineer to help define and scale our Internal Developer Platform —a centralized system that powers how engineers across the company build, deploy, and operate software. This platform is used by 1,000+ engineers to manage everything from cloud infrastructure and application lifecycle to security, compliance, and cost transparency. In this role, you’ll operate as a technical leader at platform scale, shaping the architecture and direction of systems that directly impact engineering velocity across the company. You’ll work on high-impact initiatives such as AI-powered developer tooling, next-generation API platforms, and the evolution of a unified developer experience spanning APIs, CLI, and UI. This is a high-ownership, high-visibility role where Staff Engineers drive decisions, influence product direction, and partner across infrastructure, security, and platform teams. If you’re motivated by building systems that improve how other engineers work—and want to have a measurable impact on developer productivity at scale—this team sits at the center of GoDaddy’s engineering ecosystem. What You’ll Get to Do... Design and build platform services that power GoDaddy’s internal developer ecosystem, used by 1,000+ engineers. Lead architecture and technical direction for high-scale APIs, infrastructure orchestration,

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Staff Research Scientist, Physical AI for our AI Research team . You will build the next-generation training and learning platform for physical AI: models that perceive, reason about, and act within structured environments . This is a greenfield (0 to 1) effort at the intersection of representation learning, world models, and policy optimization. You will help define its technical direction from day one. AS A STAFF RESEARCH SCIENTIST YOU WILL: Design and build scalable training infrastructure for representation models (e.g., contrastive and self-supervised approaches like CLIP/SigLIP, DINO/MAE, and joint-embedding predictive architectures) Develop latent world models that learn environment dynamics through imagined rollouts, enabling model-based reasoning and planning (Dreamer-style, I-JEPA/V-JEPA families) Architect and implement action/policy model pipelines, including vision-language-action models and diffusion-based policy learning Build generative simulator frameworks that produce controllable, physically plausible future states (video world models in the spirit of Cosmos/Genie/Sora) Develop multimodal generative model capabilities that fuse visual, language, and structured inputs for downstream reasoning and decision-making Lead cross-team technical de

About the Team OpenAI Finance helps ensure the organization is set up for success in pursuit of its mission of ensuring that artificial general intelligence benefits all of humanity. Within Finance, the Technical Revenue team partners with Product, Legal, GTM, Strategic Finance, Revenue Accounting, Finance Systems, and the company’s GTM Deal Desk organization to enable scalable, audit-ready monetization. We advise on commercial and contract design, establish defensible accounting positions under ASC 606, and provide clear conclusions and handoffs for downstream execution by Revenue Accounting Operations. About the Role We’re looking for a Senior Manager of Technical Revenue Enablement to lead Revenue Recognition deal advisory for OpenAI’s general B2B commercial activity. Reporting to the Head of Technical Revenue, you will serve as the primary Revenue Recognition counterpart to OpenAI’s Deal Desk organization, partnering with Legal, GTM, Product, Pricing, and Strategic Finance throughout the presignature deal lifecycle. You will own intake and triage, advise on non-standard terms, approve arrangements supported by established policy and precedent, and route novel or strategic matters to the appropriate technical owner. You will build a scalable deal-advisory model by translating ASC 606 into practical contract guardrails, approved language, decision trees, review thresholds, and clear service levels. This role requires deep technical accounting judgment, commercial fluency, strong stakeholder influence, and the ability to make timely, risk-based decisions in a fast-moving environment. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead the Revenue Recognition deal-advisory function for general B2B transactions, serving as the primary finance counterpart to OpenAI’s GTM Deal Desk organization. Partner early with GTM Deal Desk, Legal, GTM, Pr