Manager Soft Services in United States

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Are you ready to lead the charge in AI-driven customer service? As a Relationship Manager, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities. What will I be doing? Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions. Provide timely and accurate forecasts and clear visibility on revenue performance Maintain up-to-date knowledge of our evolving products and processes Create your own demonstrations, tailored to client

At Datadog, People Operations is more than just human resources—it’s a data-driven team dedicated to constantly improving the way we hire, develop, and support our most valuable asset: our people. Our People Operations team are strategic problem solvers who work closely with leadership and employees to ensure that Datadog keeps scaling smoothly and remains a great place to work. Datadog is seeking a HRIS Manager who will be responsible for managing and supporting projects within People Technology. This hands-on technical role demands excellent knowledge of HR business processes and methodologies along with a strong analytical and reporting background. A successful candidate will have a solid understanding of Workday and the ability to focus on one or more of the functional areas in People Operations. This will include the ability to assess systems and business processes, coordinate with peers, project managers, and management on impacts to other Datadog systems or business processes. You will play a critical role in the continued deployment of new functionality, developing solutions and enabling the continued growth of Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the end-to-end product lifecycle for your pod's systems and processes—from gathering requirements and designing solutions through testing, delivery, and adoption. Serve as the Workday subject matter expert for your domain, advising stakeholders on configuration best practices, optimization opportunities, and governance. Assess when Workday is the right tool and when a specialized third-party platform better serves the business. You'll partner with stakeholders on those decisions and own the requirements that follow. Understand integration concepts

At Datadog, we're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale, enabling seamless collaboration and problem-solving among Dev, Ops, and Security teams globally for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. APM at Datadog is on its way to redefine how users interact with their telemetry. We are integrating intelligence directly into troubleshooting workflows to help engineers find root causes faster, navigate complex distributed systems seamlessly, and optimize application performance with minimal cognitive load. APM provides deep visibility from end-user interactions to backend services and we are now expanding this foundation with new AI-driven insights, guidance, and automation. As a Product Manager II for APM, you will work with world-class engineers, designers, and partner product teams to shape the future of Distributed Tracing, Performance Analysis, and Intelligent Troubleshooting. You will help build advanced capabilities that scale to thousands of customers and make sophisticated observability workflows accessible to every engineer, from experts to beginners. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you will do: Develop a deep understanding of APM customers, their performance challenges, telemetry workflows, and competitors Lead conversations with design partners and strategic customers to uncover real-world performance issues, validate product assumptions, and guide solutions from early prototypes through General Availability Define and deliver the next generation of APM features with engineering and design, especially agentic on

At Datadog we’re growing our investment in AI and Developer focused events. As we scale this program we’re looking to hire a Program Manager on our Community team to support our content and advocacy team efforts across these events. The Datadog Technical Advocacy team are focused on our local user communities, and bringing our technical content directly to our customers globally. You’ll be responsible for planning and execution to deliver AI and Developer events, working across multiple teams at Datadog to ensure our event is high quality and a positive experience for our customers. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Growing Datadog’s presence at AI events and identifying opportunities for meetups, hands-on learning, and sponsored events, with a focus on AI or Developer events Planning technical programming for AI or developer events that Datadog hosts or sponsors Supporting AI and developer focused content at larger global events such as DASH, Datadog’s annual conference Tracking deadlines and deliverables for our content and events, including digital and physical assets, and working with vendors and procurement teams as needed to ensure event success Identifying and resolving risks and blockers for our event programing Maintaining our internal tools and public website for event agenda and speaker content Owning our onsite speaker experience for both internal and customer speakers Managing event programming onsite, coordinating rehearsals, staffing, and ensuring smooth onsite operations Collaborate closely with our Community teams, external stakeholders, and the VP of Community Create and refine processes; maintain focus on continual improvements, automat

As a Regional Manager, Security Sales Engineering, you will lead a team of Specialist Sales Engineers, driving technical execution, operational excellence, and team development across your region. This is an opportunity to be one of the first leaders of this specialist group, and have an outsized impact on the way we pitch and evaluate our Security products. You’ll act as a force multiplier by owning team performance, shaping execution standards, and partnering closely with Sales leadership to influence strategy, improve outcomes, and scale impact beyond individual deals. What You’ll Do: Lead, coach, and develop a team of Specialist Sales Engineers focused on Security, driving performance, engagement, and long-term career growth through regular feedback and structured development Partner confidently with senior Sales leadership on regional strategy, multi-quarter planning, annual capacity planning, and forecast alignment operating 2-3 quarters ahead to anticipate resourcing needs and business priorities Own in-field execution at a regional level by taking an executive presence role in strategic and high-impact opportunities and providing senior-level stakeholder alignment and technical credibility alongside your team Oversee consistent, high-quality delivery across technical sales cycles in the region, including evaluations, customer engagements, and deal progression Hire and onboard top talent across ICs and manager-level roles, building a high-performing team and accelerating ramp through structured onboarding and enablement Manage regional operations including resource allocation, utilization, KPI tracking, productivity, and skills development to ensure effective coverage across the territory Collaborate cross-functionally with Sales, Product, Marketing, Enablement, and Support at a senior level to align on regional strategy, GTM execution, and customer experience Drive operational excellence across the region by improving processes, maintaining data qualit

Datadog SQL (DDSQL) and Sheets are two of the newest products within Graphing, Datadog’s most-used product area. Together, they give customers flexible ways to query, combine, analyze, visualize, and share data across Datadog. This role owns the product direction and user experience for both products. Your goal is to help users move from raw data to trustworthy answers quickly—whether they prefer writing SQL, working in a spreadsheet, or building visual analyses. Doing this well requires more than adding analytical features. Real-world analysis involves nuanced decisions about data models, joins, aggregations, time windows, missing data, query performance, and the transition from exploration to reusable work. You’ll work closely with design and engineering to make these capabilities understandable without limiting their analytical power. You’ll also help expand the data customers can analyze in Datadog, including third-party and business data alongside operational telemetry. This will make DDSQL and Sheets central analytical tools for a broader range of questions and users. What you'll do: Own DDSQL and Sheets end to end: roadmap, adoption, and growth strategy Partner closely with design to establish a high bar for information architecture, interaction design, and visual polish across complex analytical workflows Use product analytics and customer research to identify friction, improve onboarding, and measure whether users are reaching useful answers faster Define the experience for querying, transforming, visualizing, and sharing data, from query composition and results exploration to errors, performance feedback, and collaboration Define and execute the strategy for bringing third-party data into Datadog: from market research and use-case definition through pricing Expand Datadog SQL from a standalone editor into a platform-wide query capability on all graphs Redesign how users discover and get started with Graphing products: rethink list pages, build onboa

Developers are shipping more code than ever, accelerated by AI-assisted development and increasingly complex software delivery workflows. As a Product Manager II on the Developer Engagement team, you'll help bring Datadog's insights and automation directly into the tools developers use every day, making software delivery faster, safer, and more efficient. You'll define customer-facing experiences that connect Datadog's observability, CI/CD, testing, security, and AI capabilities with pull requests, code reviews, and developer workflows. This role offers the opportunity to work closely with customers, engineering, design, and go-to-market teams while shaping the future of software delivery for developers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Partner with customers, developers, platform engineering teams, and internal stakeholders to understand software delivery challenges and identify opportunities to improve developer workflows. Own the product strategy and roadmap for developer-facing experiences within pull requests, code reviews, and source code management platforms. Collaborate across Software Delivery products to surface actionable insights from CI/CD Optimization, Test Optimization, Code Coverage, Code Security, Deployment Gates, Bits AI, and future capabilities. Work across source code ecosystems including GitHub, GitLab, Azure DevOps, Bitbucket, and enterprise environments to deliver scalable integrations. Partner with engineering teams to connect Datadog signals with recommendations, AI-assisted workflows, generated fixes, and future automated remediation experiences. Measure product success using customer adoption, engagement, feedback, and business outcomes while partnering with Sales, Product Marketing, Solutions Engineering, Custo

Individual Contributor JD: We are looking for an experienced Channel & Alliances sales professional to build and accelerate growth with our channel partners by identifying and recruiting new partners for long-term success as well as manage ongoing relationships with key strategic partners, including professional services partners and resellers. Our ultimate goal is developing alliances that drive both customer adoption and new revenue. This is a great opportunity for you to join a cloud software company and help blaze the path for our company's growth. What You’ll Do: Identify and recruit new strategic partners to drive revenue growth Enable and activate existing partners through training, enablement and joint selling Coordinate the technical and marketing aspects of integrated partnership launches Host quarterly business reviews with partners to drive accountability and report on success metrics Work hand-in-hand with Datadog’s regional enterprise and commercial sales organizations Generate partner-sourced net-new sales pipeline and revenue Who You Are: 5+ years of experience in business development, strategic alliances, or channel sales at a cloud services or software as a service organization Proven experience in driving sales opportunities from lead generation to closure, effectively negotiating agreements and building long-lasting partnerships Ability to quickly understand technical concepts and architectural scenarios, and explain them to others verbally and in writing Willingness to travel 25-50% of the time Bonus points: Experience with systems management or monitoring Experience with partnerships supporting DevOps, particularly in a cloud environment Technical background/education Entrepreneurial mindset with a passion for taking initiatives from ideation to impact Passion for fast-paced, sometimes unpredictable growth culture and environment Experience in identifying market opportunities with a track record of initiatin

As organizations rapidly adopt AI applications and agentic systems, security teams need visibility and control over how these technologies are being used. Datadog's AI & Data Security product helps customers discover, secure, and govern AI usage across their environments ensuring sensitive data is properly managed from model training through production. As a Product Manager II for AI & Data Security, you will own capabilities for AI discovery, posture management, and data security; giving customers complete visibility into their AI applications, agents, and enabling ecosystem, with prioritized actions to operate AI systems securely. You'll partner with engineering, design, security research, and GTM teams to define and ship platform capabilities that help organizations adopt AI at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the roadmap for AI & Data Security capabilities, including AI and data discovery & posture management. Define how security teams can assess and manage the security posture of AI-enabled systems, including configuration risks, sensitive data exposure, and policy violations. Work closely with engineers and designers to deliver new product capabilities end-to-end, from early concept through launch and iteration. Partner with Datadog security researchers to identify emerging risks in AI systems and translate them into actionable product features. Engage with customers to understand how they are adopting AI and validate solutions that help them operate these systems securely. Collaborate with go-to-market teams to enable adoption and communicate the value of AI security capabilities to customers. Who You Are: You have 3+ years of product management experience building technical products, ideally in security,

Alerting is the beating heart of the Datadog platform. It is the critical bridge between raw data and decisive action, ensuring that when our customers’ systems falter, they are the first to know. Datadog is reimagining alerting; we’re evolving beyond simple triggers into providing a sophisticated, AI-powered posture that covers both known and unknown risks. As the Product Manager for Notification Orchestration, you will lead the evolution of how alerts reach the right people at the right time. You will define the strategy for our notification routing engine, ensuring that thousands of businesses can manage complex alerting logic without being overwhelmed by noise. You will empower customers to move beyond managing individual monitor outputs to a world where notifications are grouped, contextualized, and reliable at massive scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop a comprehensive understanding of customers and the core problems behind their alerting and notification monitoring challenges. Collaborate across product teams to identify and deliver the most critical alerts and health indicators for every product area. Define, build, and launch the next generation of user experiences for managing automated alerts and configurations. Design intuitive solutions that represent alert status and system health across the entire application, providing users with at-a-glance visibility. Join an engineering team to scope, spec, and design alerting features capable of supporting the most complex, high-scale organizations Continuously evolve the product with the latest technologies, including AI tools and agents. Partner with marketing and customer success teams to help users understand and adopt new alerting frameworks and health-monitoring

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Product Solution Architecture team works closely with Datadog customers, Datadog’s Product management, engineering and Tech Solutions teams to help architect and implement the Datadog Solution. The team has grown to cover more than 12 Product Categories and needs a highly motivated, results-oriented individual to help lead the team. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage a team of expert individual contributors, working with Engineering and Product Management on their Product, who help create best practices for adoption of Datadog at scale. Assist in recruiting and hiring of top talent for the team. Mentor/coach new hires during on-boarding to ensure proper ramping of skills and capabilities Ensure that your team is aligned to top company initiatives and enabled to work with various Datadog internal and external stakeholders Deliver performance reviews along with collaborating on and executing individual development plans Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience working closely with our Sales, Support, Partners and Customers Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt these Datadog services across the organization Participate in Executive Brief conversations with high profile customers and prospects about overall architecture, Observability Best Practices and industry trends Who You Are: 10+ years of experience solving complex problems for customers and a strong kno

The Opportunity MongoDB’s partner ecosystem — systems integrators, ISVs, and the major cloud providers — is a strategic growth engine for the business. We’re looking for a Senior Manager, Sales Plays and Offerings to design the joint go-to-market motions that turn partner relationships into pipeline and revenue. This is a highly cross-functional, strategic role: you’ll build the sales plays and joint offerings themselves, partner with Enablement to get the field and our partners ready to sell them, instrument how they perform, and work with the Programs lead to make sure incentives reward the behavior we want to see. You will report directly to the VP of Partner Strategic Operations and act as a connective layer between Partnerships, Sales, Enablement, and Programs — translating ecosystem strategy into repeatable, measurable, field-ready motions. We are looking to speak to candidates who are based anywhere in the US for our hybrid working model. What You'll Do Build sales plays and joint offerings Design and package partner sales plays and joint solution offerings with priority ISVs, SIs, and cloud partners — defining the joint value proposition, target segment, competitive positioning, and playbook for how field and partner sellers execute it Partner with Product Marketing, Solutions Engineering, and partner counterparts to validate technical integration stories and translate them into a compelling, sellable narrative Prioritize which plays to build and scale based on market opportunity, partner readiness, and alignment to MongoDB’s strategic pillars (e.g., AI, migrations, industry verticals) Own the lifecycle of each play from concept through launch, iteration, and eventual retirement or refresh Drive partner and field enablement Partner closely with the Enablement team to translate each sales play into field- and partner-facing assets: pitch decks, battlecards, demo scripts, certification conte

As the Engineering Manager for Commercial Audit, you will lead a high-performing team responsible for scaling Datadog’s security and compliance posture through automation, tooling, and engineering excellence. Our GRC (Governance, Risk, and Compliance) function is a critical partner to the broader Security and Engineering organizations, ensuring that Datadog not only meets rigorous global regulatory standards but does so in a way that is efficient, scalable, and integrated into our cloud-native infrastructure. You will manage a team of engineers and analysts who are transitioning to a GRC engineering direction to treat compliance as a software problem, leveraging AI, custom tooling, CI/CD pipelines, and cloud-native services to turn complex regulatory requirements into actionable, automated controls. You will lead the strategy, roadmap, and execution of Datadog’s Commercial Audit initiatives. This is a high-impact leadership role where you will grow a team of engineers and analysts responsible for directly maintaining our compliance programs and related audits (e.g., SOC2, PCI, HIPAA, ISO) while looking to improve efficiency and effectiveness through platforms and tooling. You will act as a bridge between technical engineering, legal, and compliance, enabling the organization to move fast while maintaining a secure and compliant environment. You will champion a culture of "compliance-as-code," identifying opportunities to automate evidence collection, streamline control testing, and reduce manual toil for both your team and our partner engineering teams. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead the strategy, roadmap, and execution of Datadog’s commercial security compliance efforts, shifting from manual audit processes to automated, scalable

As Engineering Manager for Threat Detection, you will lead a high-performing team that powers Datadog's detection program. Threat Detection is the organization responsible for keeping Datadog ahead of an evolving threat environment: closing coverage gaps faster, raising the bar on signal quality, and shipping detections that hold up under the scale and complexity of cloud-native infrastructure. Your team will combine direct detection expertise, platform engineering, and applied AI to ship detections at a pace and scale traditional rule-writing alone cannot match. Examples of what your team will work on include detection-authoring agents, the detection platform that powers every rule in production, coverage analysis, alert triage and response automation, and the evaluation infrastructure that holds these systems to a high bar of fidelity. Detection authorship is a shared responsibility across the organization, and your team will contribute both by building the systems that scale our authoring capacity and by writing detections directly when their domain expertise is the right tool. You will partner closely with our Security Incident & Response Team (SIRT), Cyber Threat Intelligence (CTI), AI Engineering teams, and Datadog's broader Security organization. This is a high-impact leadership role: you will grow a team of security and software engineers responsible for building and executing our detection and AI strategy. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead the strategy, roadmap, and execution of Datadog Security's shift to AI-accelerated detection and response. Drive development of high-fidelity detections as a shared responsibility across the organization, ensuring your team's systems and direct contributions raise the bar on coverage and

The Assurance, Risk and Compliance (ARC) Initiatives team at MongoDB owns the governance and delivery of key cross-functional security risk and compliance initiatives. The team designs and executes programs that support compliance audits, risk assessments, common control frameworks, operating cadences, and executive reporting that strengthen the organization’s assurance, risk management and compliance objectives. The policy and controls governance pillar is responsible for the structure, standards and operating mechanisms that keep MongoDB’s security policies, standards, procedures, and controls governance processes current, aligned, auditable and scalable across the organization. This includes ownership of the policy lifecycle, common controls framework governance, issue management, and the review cadences and cross-functional coordination needed to maintain strong governance maturity and audit readiness. This role sits under the Assurance, Risk and Compliance function within the Global Security Office and reports to the Director of ARC Initiatives. This role will be based remotely in the United States Responsibilities: Scope of Ownership Policy governance program ownership, including policy lifecycle management, documentation standards, review and approval cadences, change tracking, and exception governance Controls governance ownership, including common controls framework lifecycle management, control harmonization, framework mapping, and processes that support audit readiness and scalable control oversight Governance over supporting systems and workflows, including Jira, GRC tooling, documentation repositories, and reporting structures, that enable consistent execution and visibility Issue management and remediation governance, including intake, triage, tracking, and reporting for timely closure of findings Executive-ready reporting and metrics for policy health, controls maturity, policy exceptions and broader program effectiveness Program Leadership Own