Operations Manager in San Francisco

About the Team The Scaling team is responsible for the architectural and engineering backbone of OpenAI’s infrastructure. We design and deliver advanced systems that support the deployment and operation of cutting-edge AI models. Our work spans system software, networking, platform architecture, fleet-level monitoring, and performance optimization. About the Role We’re hiring an SW Engineer to enable production workloads and end-to-end testing on new platforms. This role will include creating new test harnesses and platform stress benchmarks, porting existing inference and training workloads to new, sometimes early-access, systems/hardware, analyzing performance and bottlenecks, and characterizing the end-to-end behavior of new systems (compute, comms, storage, control plane, and failure modes). Key Responsibilities Port and validate key inference and training workloads on new platforms/SKUs as they arrive; drive correctness, performance, and stability to an internal readiness bar. Build a suite of benchmarks and stress tests that capture real E2E behavior of our workloads by exercising all aspects of a system, including CPU, GPU, memory subsystem, frontend, scale-up, and scale-out networking (including WAN traffic, NVlink and RDMA collectives), storage, thermals, and any other relevant parts. Deep-dive performance on distributed training/inference: Collective performance and tuning (across NCCL/RCCL and internal libraries) Overlap of compute/communication, kernel-level bottlenecks, memory bandwidth and scheduling effects Create repeatable test harnesses that run in CI / lab environments and produce actionable outputs (pass/fail, performance score, regression detection). Partner with systems + fleet bring-up engineers to ensure the platform is not only stable and performant, but also operationally usable and scalable (containerization, K8s integration, telemetry hooks, failure triage loops). Work cross-functionally with vendors and internal stakeholders by producing

About the Team The Consumer Devices team at OpenAI builds end-to-end hardware and software systems that bring AI into the physical world. We work at the intersection of custom silicon, embedded systems, operating systems, cloud services, mechanical engineering, electrical engineering, and product design to deliver reliable, production-ready devices at scale. Within Consumer Devices, Hardware Engineering eXperience, or HEX, is a new bootstrapped team building the environments, applications, compute, product-data systems, and workflows that let hardware engineers do their work without needing to troubleshoot the machinery underneath. HEX owns virtual engineering environments, HPC/GPU compute, storage, networking, licensing, MCAD/ECAD/CAE applications, PLM, product data, automation, validation, and support as one connected system. About the Role As a Staff PLM & Engineering Applications Engineer, you will be one of the first technical builders of HEX and the primary counterpart to the HEX lead. You will own the engineering-application and product-data side of the hardware engineering experience, with an initial focus on NX, Teamcenter, licensing, parts import, integrations, packaging, validation, and user workflows. This is not a traditional Teamcenter administration role and not a Corporate IT application-support role. You will take complex, fragile workflows and turn them into reliable engineering systems. This role is highly hands-on and systems-oriented. You will not inherit a mature environment and support queue. You will help build a fresh one, replacing manual setup guides, tribal knowledge, repeated support issues, and team handoffs with tested automation and reliable workflows. In This Role, You Will Own the technical architecture, deployment, configuration, integration, validation, and long-term operation of NX and Teamcenter. Build reliable workflows for parts import, product-data migration, metadata quality, BOMs, revisions, lifecycle states, and releas

About the Team Security is foundational to OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security organization protects OpenAI’s technology, people, and products by building and operating deeply technical systems that must work reliably at massive scale. Our work underpins OpenAI’s commitments around safety, privacy, and security across research, products, and emerging platforms. The Host Assurance team exists to make bare metal and VMs dependable & scalable foundations for OpenAI: secure by default, verifiable in practice, and resilient across providers and operating models. We operate at the trust boundary between hardware and cloud-scale orchestration, ensuring that hosts are eligible to safely run workloads with predictable security properties and auditability. About the Role OpenAI is seeking a Software Engineer, Host Assurance to build and operate the services, APIs, and host software that establish and maintain trust in our compute infrastructure. You will own production software from design and implementation through testing, rollout, observability, and operation. Your work will support capabilities such as machine identity, certificate issuance and enrollment, secure bootstrap, and host attestation across bare-metal and VM environments. Success in this role requires strong technical judgment, the ability to reason across software and host-system boundaries and learn unfamiliar parts of the stack, and a practical mindset for building systems that are secure, reliable, and usable in fast-moving production environments. The systems you build will sit on the critical path of OpenAI’s frontier infrastructure investments and will directly shape how large amounts of compute are brought online - securely, responsibly, and at global scale - underpinning long-lived commitments around privacy, security, and reliability. You will partner closely with infrastructure, research, and confidential computing initiatives—inc

About the Team The Monetization team is a new cross-functional group working across engineering, product, research, and design to build the foundational systems that will help OpenAI scale access to intelligence responsibly. Our mission is to develop user-first, privacy-preserving monetization products—including next-generation ads experiences—that strengthen user trust, unlock economic opportunity, and support OpenAI’s long-term innovation. Monetization plays a critical role in enabling OpenAI to continue pushing the boundaries of AI capabilities while ensuring the benefits of AGI are broadly shared. We believe monetization must be aligned with user value, uphold rigorous privacy and safety standards, and sustain a healthy ecosystem of developers and businesses. This team operates in a greenfield environment and moves quickly through prototyping, experimentation, and iterative deployment. We partner closely with Product, Design, and Research to bring research breakthroughs into real-world systems at global scale. About the Role We’re looking for an experienced Software Engineer to help build the core infrastructure behind OpenAI’s monetization and ads systems. In this foundational role, you’ll architect and implement distributed systems that power OpenAI’s monetization stack—focusing on reliability, performance, privacy, and large-scale operation. You’ll work across backend, systems, and platform layers to define and implement 0→1 infrastructure, partnering closely with Product, Design, and Research to shape the future of monetized AI experiences. Your work will enable both internal and external teams to build on safe, scalable, and robust monetization primitives. This role is exclusively based across our San Francisco & Seattles sites. We offer relocation assistance to new employees. In this role, you will: Design and build the foundational backend and infrastructure powering OpenAI’s monetization and ads systems Architect large-scale distributed systems that

About the Team OpenAI Consumer Devices is building the next generation of products that bring powerful AI into people’s everyday lives. Guided by OpenAI’s mission to ensure AGI benefits all of humanity, our team combines world-class researchers, engineers, designers, and operators who care deeply about creating useful, intuitive, and responsible technology. You’ll have the opportunity to work alongside exceptional people on ambitious, zero-to-one challenges at the intersection of hardware, software, and AI. This is a chance to help define an entirely new category of products—and shape how people experience AI in the future. Our team works across custom silicon, embedded systems, operating systems, and cloud services to build reliable consumer devices and the platforms behind them. We connect kernel development with the broader software stack to deliver complete product capabilities. About the Role As an Operating Systems Engineer focused on the Linux kernel, you will design, develop, and maintain the kernel capabilities that underpin OpenAI’s consumer devices. You’ll bring deep expertise in one or more Linux kernel subsystems and carry solutions through the higher-level software stack. Your ownership will extend into the userspace services, libraries, tools, and interfaces needed to deliver complete product features. You’ll shape the boundaries between kernel and userspace, make design decisions across the stack, and see your work through development, integration, and production. In this role, you will: Build kernel capabilities: Design, implement, and maintain Linux kernel subsystem changes that support device capabilities and product requirements. Own features across the stack: Choose appropriate kernel and userspace boundaries, and build the interfaces and supporting components needed to deliver reliable features in shipped products. Debug complex system behavior: Use tracing, profiling, instrumentation, and diagnostic tools to resolve correctness, concurrency, p

About the Team OpenAI Consumer Devices is building the next generation of products that bring powerful AI into people’s everyday lives. Guided by OpenAI’s mission to ensure AGI benefits all of humanity, our team combines world-class researchers, engineers, designers, and operators who care deeply about creating useful, intuitive, and responsible technology. You’ll have the opportunity to work alongside exceptional people on ambitious, zero-to-one challenges at the intersection of hardware, software, and AI. This is a chance to help define an entirely new category of products—and shape how people experience AI in the future. The Operating Systems team is critical in this mission, turning sophisticated hardware and AI capabilities into a reliable, trusted platform. Security is central to that work: we define trust boundaries, integrate hardware-backed protections, isolate sensitive context, and establish the guardrails that let AI applications and agents act safely, privately, and under user control. About the Role We’re looking for a Software Security Architect to define the security architecture for OpenAI’s next-generation operating system. You’ll work alongside hardware security architects and partner with operating system, silicon, firmware, privacy, and product teams to protect users, their devices, and their data. This is a senior, hands-on role for someone who can connect operating system internals, hardware-backed security, and real-world product constraints. Your work will shape the platform’s trust model, protect sensitive information, and set the technical foundations for AI that is safe, private, and under user control. In this role, you will: Define the operating system’s security architecture, trust boundaries, privilege model, and protections for sensitive user data. Partner with hardware security architects to integrate roots of trust, secure elements, trusted execution environments, and processor security capabilities into the operating system. Desig

About the Team Enterprise Verticals builds role-specific ChatGPT Work experiences for high-value enterprise workflows. We combine product engineering, plugins and skills, connectors, data, evaluations, and customer evidence to turn useful demos into reliable daily work. This opening sits within the Technology vertical inside Enterprise Verticals. The group focuses on repeatable workflows for people at technology companies, beginning with functions such as data and analytics, sales, and design, and carries the shared platform needs—tool integration, permissions, quality measurement, and safe rollout—across those experiences. We work closely with Design, Research, GTM, Security, and platform teams, as well as with customers and design partners. Success means that people can reach a trustworthy first result, understand what the system did, and keep using the workflow—not merely that a prototype exists. About the Role We are looking for a full-stack product engineer who can own ambiguous enterprise workflows end to end: understand a customer problem, shape the product, build across frontend and backend, work through platform dependencies, instrument quality, and learn quickly with design partners. You will build across ChatGPT Work surfaces, services, plugins, connectors, and data or permission boundaries when the experience requires it. You will make quality and rollout observable through evaluations, product and operational signals, and clear fallback or rollback paths. This is a product-engineering role for someone who can move between user problems and system details without losing ownership of either. The strongest candidates will be able to turn specific customer evidence into a generalizable product, explain scope and architecture tradeoffs, and carry a feature from an early prototype through a bounded production rollout. In this role, you will: Build and ship role-specific workflows across ChatGPT Work surfaces, services, plugins, and connectors. Turn customer a

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. ABOUT BASE LABS Base Labs is a research lab pushing the frontier of open-source LLMs. We think intelligence should be democratized, not controlled by a handful of closed labs and we think very few teams are actually positioned to do something about that. Backed by Baseten's training and inference infrastructure, we have the compute, resources, and talent to take on hard problems at the frontier and open-source what we learn along the way. Our mission is to help build a world where intelligence isn't concentrated, but spread across an ecosystem of models that anyone can build on. That mission shapes what we choose to work on, how we work on it, and who we want in the room. We are accepting applications on a rolling basis for our first cohort of Base Labs Fellows, which is expected to start in late September. Apply using this link. BASE LABS FELLOWSHIP OVERVIEW The Base Labs Fellowship is designed to give researchers exposure to what frontier research looks like in industry. We provide funding, mentorship, and full support to our fellows, with the goal of producing rigorous, published research that shapes both the open-source ecosystem and Baseten's technical roadmap. We run multiple cohorts of Fellows each year and review applications on a rolling basis. This application is for cohorts starting in Sept 2026 and beyond. WHAT TO EXPECT 3 months of full-time research from our San Francisco office A dedicated 1:1 mentorship

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE This role sits at the frontier of our research agenda. You will pursue open problems at the intersection of post-training methodology and performant inference, and then collaborate with research engineering to translate findings into production systems. A meaningful portion of your time will be dedicated to research that deepens our understanding of how models learn, alignment, and architectural efficiency — questions that may not have immediate product application. The remainder will be directed toward research that solves concrete problems for Baseten's platform and customers, who are the fastest growing AI companies in the world like Cursor, Lovable, and Notion. We are looking for someone with sharp research taste and genuine creative instinct for problem selection. Someone who can identify questions that matter, design clean experiments to answer them, and push the state of the art. The environment here is not theoretical, but rather research that can be validated with eager customers who are serving billions of tokens a second. RECENT RESEARCH Towards infinite context windows: neural KV cache compaction Dense, on-policy or both? Repeated kv cache for long-running agents Distillation without the dark – replicating black-box on-policy distillation on Baseten RESPONSIBILITIES Define and pursue a research agenda spanning both foundational and applied work, with the applied component connected to Baseten's pla

About the Team OpenAI’s Forward Deployed Engineering team partners with healthcare organizations to deploy production AI systems across clinical, operational, and member-facing workflows. We work at the boundary of customer deployment and core platform development, using customer engagements to define repeatable architectures, evaluations, integrations, and operating standards for complex, regulated healthcare environments. About the Role We are hiring a Forward Deployed Engineer (FDE) to own end-to-end deployments of our models within healthcare organizations, including payers, providers, health systems, and healthcare technology companies. You will lead technical discovery, architecture, implementation, evaluation, productionization, and handoff, translating complex customer workflows, data, infrastructure, and regulatory constraints into production AI systems. You will measure success through production adoption, measurable workflow impact, and evaluation loops that establish customer-specific benchmarks, acceptance criteria, and launch readiness. You’ll collaborate directly with customer technical and operational teams, alongside internal Business, Research, Product, Engineering, and Security partners, to deliver solutions and translate deployment learnings into product improvements. This role owns the technical solution; ownership of the commercial or executive relationship is not required. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role, you will: Own the technical solution end to end, from customer discovery and workflow scoping through architecture, hands-on implementation, evaluation, production deployment, adoption, and handoff. Partner credibly with customer engineers, operators, and domain experts to frame ambiguous problems, define scope, and translate payer, provider, or health-system workflows into technical requirements and mea

About the Team OpenAI’s Hardware organization develops silicon and system-level solutions designed for the unique demands of advanced AI workloads. The team is responsible for building the next generation of AI-native silicon while working closely with software and research partners to co-design hardware tightly integrated with AI models. In addition to delivering production-grade silicon for OpenAI’s supercomputing infrastructure, the team also creates custom design tools and methodologies that accelerate innovation and enable hardware optimized specifically for AI. About the Role We're looking for an Optical Interconnect System Engineer to design, qualify, and deploy scalable optical connectivity for large-scale AI infrastructure. This role spans fiber-system architecture, optical-mechanical integration, validation, reliability, deployment, and serviceability. You will work with optical, mechanical, electrical, networking, manufacturing, reliability, and data-center teams to translate system needs into practical interconnect solutions. This is a hands-on role for someone who can connect design decisions with installation, qualification, troubleshooting, and long-term operational performance. In this role, you will: Define optical interconnect architectures and requirements across hardware platforms and rack-level systems. Design high-density fiber systems for performance, density, reliability, installation, and serviceability. Lead optical-mechanical integration and cross-functional design reviews. Develop test and qualification plans for optical components, modules, switching platforms, and integrated systems. Own optical loss budgets, routing guidelines, handling requirements, and serviceability criteria. Support system bring-up, deployment, troubleshooting, failure analysis, and reliability improvement. Create reusable design guidelines, interface requirements, and qualification methods. You might thrive in this role if you have: Core experience Experience desi

About the Team The Consumer Products team at OpenAI builds end-to-end hardware and software systems that bring AI into the physical world. We work at the intersection of custom silicon, embedded systems, operating systems, and cloud services to deliver reliable, production-ready devices at scale. Within Consumer Products, the camera stack is a critical sensing component. The team partners closely with electrical engineering, silicon vendors, systems, and higher-level perception and product teams to bring up new hardware, stabilize capture pipelines, and ensure camera systems are robust, debuggable, and ready for real-world deployment. This work spans early prototypes through production, with a strong emphasis on correctness, repeatability, and long-term reliability. About the Role As a Camera Firmware Engineer, you will own low-level camera enablement on custom hardware—from early board bring-up through stable production capture. You will develop and maintain the firmware and software that makes camera sensors reliable, controllable, and debuggable, forming the foundation for higher-level camera pipelines and product features. This role is highly hands-on and systems-oriented. You will work close to the hardware, diagnose real-world timing and integration issues, and build tooling that accelerates iteration across the entire camera stack. This role is based in San Francisco, CA. We follow a hybrid work model with four days per week in the office and offer relocation assistance to new employees. In This Role, You Will Bring up new camera sensors and modules on prototype and production boards, including link stability, sensor control, and correct power, reset, and clock sequencing. Develop and maintain low-level camera software, including sensor drivers, board configuration, and camera subsystem integration across hardware revisions. Enable and validate core capture paths for development and production, including RAW capture for debugging, still capture, and hardware-

About the Team Security is foundational to OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security organization protects OpenAI’s technology, people, and products by building and operating deeply technical systems that must work reliably at massive scale. Our work underpins OpenAI’s commitments around safety, privacy, and security across research, products, and emerging platforms. The Host Assurance team exists to make bare metal a dependable, scalable foundation for OpenAI: secure by default, verifiable in practice, and resilient across providers and operating models. We operate at the trust boundary between physical hardware and cloud-scale orchestration, ensuring that hosts are eligible to safely run workloads with predictable security properties and auditability. About the Role OpenAI is seeking a Security Engineer, Host Assurance to help build the trust foundations for bare-metal platforms across OpenAI’s global infrastructure. This is a deeply hands-on engineering role for a builder who can design, implement, and operate the core security infrastructure that establishes trust in hardware platforms before they are eligible to run workloads. Success in this role requires strong technical judgment, the ability to work comfortably at low levels of the stack, and a practical mindset for building systems that are secure, reliable, and usable in fast-moving production environments. The systems you build will sit on the critical path of OpenAI’s frontier infrastructure investments and will directly shape how large amounts of compute are brought online - securely, responsibly, and at global scale - underpinning long-lived commitments around privacy, security, and reliability. You will partner closely with infrastructure, research, and confidential computing initiatives—including novel hardware platforms and emerging deployment models– to make the secure path the easiest path. This role is well suited for engineers who enjo

About the Team The Intelligence & Investigations Engineering team builds systems that detect, analyze, and disrupt abuse across OpenAI’s products. We partner closely with the Child Safety team and cross-functional groups to protect users while advancing OpenAI’s goal of developing AI that benefits everyone. About the Role As a Fullstack Engineer focused on child safety, you’ll build data-intensive, AI-powered applications and infrastructure that enable operators and investigators to work effectively and responsibly. You’ll adapt quickly in ambiguous, fast-moving environments to deliver well-crafted, reliable tooling for high-severity safety work. *Candidates should understand this role involves exposure to sensitive and egregious content. In this role, you will: 4+ years of experience as a software engineer Prototype, build, and maintain intelligence systems that detect, triage, and enable efficient human review of possible high severity harm Work hand in hand with operators and investigators, designing and delivering systems that enable them to do their work faster, more accurately, and more safely. Develop across the stack: UIs, services, pipelines, and anything else required to solve the problems we face. Interact with partners across Product Policy, Platform Integrity, Safety Systems, and Research Contribute to the team’s technical strategy, especially for child safety related tools and systems Report on impact in a data-driven fashion You might thrive in this role if you: Have a strong software engineering foundation and enjoy owning systems end-to-end—from infrastructure and data ingestion to frontend tooling Are energized by working at the frontier of AI capabilities, integrating new models and APIs into practical systems Have experience building and operating large-scale data pipelines or search/retrieval systems Are proficient in Python and/or TypeScript, and familiar with tools like Spark, Kafka, Flink, data warehouses, and SQL Take a product-minded ap

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE This role owns Baseten's relationships and market intelligence across hyperscalers and strategic neoclouds, including NVIDIA cloud partners. This is a technical and commercial role in equal measure: you'll evaluate capacity from the GPU to the data center, negotiate cost and terms with suppliers, and stay close enough to the market to develop and defend a real point of view on where it's heading. Given current market conditions, Baseten needs a much stronger pulse on this part of the market so we can track pricing, stay close to the right relationships, and move fast the moment more capacity is needed. This is a senior, experienced hire who will also help pair with and develop 1-2 junior to mid-level teammates covering the same space. WHAT YOU'LL DO Build and maintain deep relationships across hyperscalers and strategic neoclouds (including NVIDIA cloud partners), working each organization from top to bottom rather than a single point of contact Maintain a consistent, "top of mind" presence with key accounts so Baseten is positioned to move quickly when capacity needs arise Evaluate capacity from the GPU to the data center — hardware generation, rack and node configuration, interconnect, power density, and cooling — so you know what a configuration will actually deliver, not just what the spec sheet claims Live in compute pricing daily: track rates by GPU generation, region, and contract term to keep Baseten inf