Operations Support Senior Analyst in United States

About the Team OpenAI’s Cyber team works to make frontier AI safe, trusted, and transformative for developers and enterprises. This team is building the security foundation for Codex: the native controls that govern what Codex can access and do, and the interfaces that allow customers and security partners to inspect, constrain, approve, and respond to Codex activity. Our goal is to make Codex secure by default, governable by enterprises, and interoperable with the security products customers already trust . This extends the existing product direction around tenant-scoped tools, guarded actions, approval systems, and scalable partner interfaces. About the Role We are looking for a deeply technical Product Manager to help build Codex security controls and the partner ecosystem around them. This role focuses on securing Codex itself : how identity, permissions, tools, MCP servers, repositories, secrets, networks, and high-impact actions are governed across Codex products. You will also help define standard interfaces through which authorized customer and partner systems can provide security context, inspect activity, return policy decisions, receive telemetry, and initiate bounded responses. You will work closely with Codex product and engineering, OpenAI Security and Safety, enterprise customers, and partners across application security, identity, cloud security, data security, infrastructure, and security operations. In this Role you Will Build native security controls for Codex Partner with engineering, design, security, and safety teams to develop controls for: Identity, roles, permissions, and tenant isolation. Access to repositories, files, tools, MCP servers, secrets, networks, and infrastructure. Read, write, execute, and deployment authority. Human and policy-based approvals. Prompt-injection and untrusted-content defenses. Audit trails, provenance, stop conditions, revocation, and rollback. Help establish a graduated authority model in which local, read-only

About the Team The Growth team drives user and revenue growth across ChatGPT’s consumer and business segments as well as other OpenAI products worldwide. We operate across the full funnel - from awareness and acquisition through activation, retention, and expansion - using a combination of global performance marketing, AI-powered workflows, in-product optimization, insights, experimentation, and creative ops engineering. About the Role We are hiring a B2B Enterprise Paid Marketing leader to build and scale global demand generation across channels, including Paid Search, Paid Social, Programmatic, Affiliate, and emerging channels. This leader will define channel strategy for complex enterprise buying journeys, connect paid media to account-based marketing (ABM) programs, and own performance from target-account engagement through pipeline and revenue. You will partner closely with Sales, GTM, field marketing, product marketing, marketing operations, data science, finance, design, and product to translate enterprise priorities into coordinated campaigns. This team combines rigorous measurement with close sales alignment, rapid experimentation, and a deep understanding of buying committees, long sales cycles, and regional enterprise needs. In this role, you will: Own global paid channel strategy across Paid Search, Paid Social, Programmatic, Affiliate, and other channels for enterprise audiences, including planning, forecasting, budget pacing, audience design, and performance management. Build and scale ABM programs across priority accounts and segments, coordinating paid media with sales outreach, field marketing, executive engagement, events, and lifecycle programs. Partner with Sales and GTM leadership to align investment with account priorities, territories, pipeline goals, and product or solution plays. Optimize performance across the enterprise funnel, from account engagement and qualified demand through opportunities, pipeline, and revenue, with clear attribution

About the Role OpenAI’s brands are trusted by hundreds of millions of users around the world. As awareness and adoption of OpenAI’s products continue to grow, so does the volume and sophistication of brand abuse, including impersonation, scams, copycat applications, fraudulent websites, social media misuse, and other forms of online infringement. We are seeking an experienced Brand Protection Manager to build and operate OpenAI’s global brand protection program. This role will lead efforts to identify, prioritize, and address misuse of OpenAI’s brands across websites, social media platforms, app stores, marketplaces, advertising networks, and other online ecosystems. The ideal candidate combines strong operational execution, investigative instincts, and program management skills. They are comfortable working across Legal, Marketing, Comms, Security, Trust & Safety, and external partners to address emerging threats and develop scalable enforcement programs. This role will lead OpenAI’s Brand Protection & Operations function and help ensure that OpenAI’s brands remain trusted, protected, and resilient as the company continues to grow globally. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Build and operate OpenAI’s global brand protection program. Monitor and respond to misuse of OpenAI brands across websites, social media, marketplaces, app stores, advertising platforms, and emerging online ecosystems. Develop and manage programs to protect OpenAI products, services, and associated brands. Coordinate investigations and enforcement efforts across online and offline channels. Partner with product, marketing, security, trust & safety, and legal teams to address brand abuse and emerging threats. Develop enforcement playbooks, prioritization frameworks, and escalation processes. Manage relationships with brand protection vendors, mon

About the Team The Infrastructure Engineering function sits within IT and is responsible for reliably building, deploying, and operating critical on prem and hybrid environments that power internal services and critical R&D environments. This is an early, high-leverage technical role focused on applying strong Site Reliability Engineering discipline to environments where uptime, safety, recoverability, and security are non-negotiable. This person helps replace bespoke, one-off infrastructure with standardized infrastructure-as-code building blocks that compound reliability and operational leverage as OpenAI scales. About the Role We are looking for an experienced Site Reliability Engineer working on security infrastructure to design, build, and operate reliable, secure, and scalable infrastructure that underpins identity, access, endpoint, and shared platform services across the company. In this role, you will be a senior technical owner for infrastructure and identity systems end to end, from architecture and implementation through policy enforcement, upgrades, recovery, and day-two operations. You will build durable, production-grade platforms that remove operational friction, enforce security by default, and enable teams to move faster with confidence. This role is well suited for a hands-on senior engineer who thrives in ambiguity, enjoys owning complex systems end to end, and raises the reliability and security bar by replacing fragile implementations with standardized, repeatable infrastructure. This role is based in our San Francisco HQ and requires in-office presence. In this role, you will: Design, build, and operate reliable infrastructure across on-prem, hybrid, shared, and product adjacent environments. Establish standardized infrastructure patterns that replace bespoke implementations with repeatable, auditable, secure-by-default systems. Own the lifecycle of critical infrastructure platforms, including provisioning, deployment, upgrades, patching,

About the Team Security is at the foundation of OpenAI's mission to ensure that artificial general intelligence benefits all of humanity. The Identity Infrastructure Engineering team sits at the core of this effort, designing and building the identity and access management solutions that protect model weights, customer data, and critical systems across multiple cloud environments. The team partners across OpenAI, including Applied Engineering, Research, IT, Security, Infrastructure, and Engineering, to provide secure and scalable platforms for identity, access management, permissioning, orchestration, and safe AI research. About the Role We’re looking for an engineering leader to lead Identity Infrastructure Engineering, the team building the systems that govern and scale access across OpenAI’s research, engineering, and internal platforms. This role sits at the center of cloud infrastructure, identity, software engineering, and security-critical operations. You’ll lead engineers building control planes, policy systems, workload and agent authorization patterns, infrastructure-as-code, and operational foundations that help OpenAI move quickly while keeping access reliable, auditable, least-privileged, and safe under failure. The ideal candidate has led teams responsible for large-scale, mission-critical infrastructure. They can go deep into code and architecture when needed, while giving engineers and technical leads the clarity and ownership to do their best work. They set technical direction, grow strong teams, make durable architecture decisions, and turn ambiguous 0-to-1 problems into platforms OpenAI can trust and build on for years. In this role, you will: Build and lead a high-performing Identity Infrastructure team, going deep enough technically to set direction while empowering the team to own delivery. Define the strategy for identity platform as the policy plane for access across people, agents, workloads, services, clouds, and internal systems. Scale Acc

About the Team The Workload Networking team is responsible for the collective communication stack used in our largest training jobs. Using a combination of C++ and CUDA we work on novel collective communication techniques that enable efficient training of our flagship models on our largest custom built supercomputers. The models we train are key ingredients to the AI research progress at OpenAI and the field as a whole, and we continually incorporate learnings from our entire research org into our training platform. About the Role As a Software Engineer, Networking you will design and implement custom networking collectives that are tightly integrated into our training stack. We’re looking for people who have a background in low level performance critical software. Experience with collective communication is a bonus. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Collaborate closely with ML researchers to design and implement efficient collective operations in C++ and CUDA. Ensure that our largest training jobs take full advantage of the different network transports used in our supercomputers. Work on simulations to inform our future supercomputer network designs. You might thrive in this role if you: Have written distributed algorithms using RDMA in the past. Are comfortable writing low level performance sensitive CPU and/or GPU code. Are familiar with network simulation techniques. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voic

About the Team OpenAI’s Safety teams work to ensure our products are safe, trusted, and resilient as frontier AI systems scale globally. We tackle some of the company’s most important challenges across understanding and preventing misuse and misalignment, intercepting fraud and abuse, and protecting vulnerable users. We are hiring Data Scientists to help build the analytical foundations that allow OpenAI to deploy increasingly capable AI responsibly. We are hiring Data Scientists across several teams that contribute to safety in different ways, including: Safety Systems Integrity Product Policy This is a high-impact role operating at the intersection of product, safety, policy, and research. About the Role As a Data Scientist, Safety, you will help solve complex and ambiguous problems where rigorous analysis directly informs critical decisions. Depending on your background and team alignment, you may work on areas such as: Measure harmful or abusive behavior across OpenAI’s products Detect fraud, manipulation, coordinated misuse Evaluate and improve safety classifiers, rules systems, mitigation systems, and human review workflows Design experiments and causal analyses to understand product, policy, and mitigation impacts Build prevalence estimators, dashboards, monitoring systems, and executive decision frameworks Diagnose gaps in safety and integrity systems using behavioral and product data, and help quantify and navigate false positive / false negative tradeoffs Translate ambiguous safety risks into measurable problems and evidence-based recommendations Partner with Product, Engineering, Policy, Research, and Operations teams to improve safety outcomes Build zero-to-one analytical systems in rapidly evolving domains Ideal Candidate We’re looking for strong Data Scientists who thrive in ambiguous, high-leverage environments. You may be a fit if you have: Strong statistical reasoning and analytical judgment Experience with experimentation, causal inference, or obse

About the Team At OpenAI, we’re building the connective tissue between our mission and our people. People Innovation Labs is a fast-moving engineering team embedded in the People organization, focused on rethinking how we find and retain the best talent and empower everyone to do their best work. From recruiting to culture, we’re designing systems that give our People Team a significant edge by infusing OpenAI’s models and first-principles thinking into every aspect of our work. Our projects range from greenfield 0-1 products like OpenHouse (our internal knowledge hub) to AI-powered automations and scalable recruiting tools. We’re defining the future of work at OpenAI, creating a blueprint for how AI can supercharge productivity, culture, and innovation. About the Role We are looking for a self-starter engineer who loves building new products in an iterative and fast-moving environment. This team is for full stack product engineers who are deeply curious about culture, recruiting and people development, and want to know everything from the business strategy and metrics down through the code that gets us there. In this role, you will work with members of the People Team and leaders across the company to build software focused on HR, culture and recruiting from the ground up. You’ll also innovate on how we apply LLMs in these domains. In this role, you will: Own the full product development lifecycle for new people products end-to-end Talk to internal stakeholders to understand their problems and design solutions to address them Work with the research team to share relevant feedback and iterate on applying their latest models Collaborate with a cross-functional team of engineers, HRBPs, recruiters, researchers, product managers, designers, and people in operations to create cutting-edge products Your background might look something like: 4+ years of professional engineering experience (excluding internships) in relevant roles at tech and product-driven companies Forme

About the Team: GTM Innovation is a product engineering team with a charter to automate 100% of digital knowledge work in OpenAI's GTM, so sellers spend more time directly with customers. AGI-level reasoning doesn’t mean organization-level transformation “just works” out of the box; orgs must be redesigned around abundant intelligence and persistent virtual coworkers. Our team builds and scales a fleet of virtual coworkers that operate as full-time members of the account team, and redefines how our human-first revenue organization interacts with their agentic teammates. About the Role We’re looking for backend software engineers with a product mindset to join the GTM Innovation team. You’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform. You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software. In this role, you will: Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems Translate learnings into feedback for Applied and Research teams to inform product development You’ll thrive in this role if you: Have 4+ years of experience as a software/ML/product engineer working on user-facing systems Former founder, or early engineer at a startup who built a product from scratch is a plus Are fluent in Python or JavaScript and comfortable building full-stack applications Have built or prototy

About the Team: GTM Innovation is a product engineering team with a charter to automate 100% of digital knowledge work in OpenAI's GTM, so sellers spend more time directly with customers. AGI-level reasoning doesn’t mean organization-level transformation “just works” out of the box; orgs must be redesigned around abundant intelligence and persistent virtual coworkers. Our team builds and scales a fleet of virtual coworkers that operate as full-time members of the account team, and redefines how our human-first revenue organization interacts with their agentic teammates. About the Role We’re looking for product mindset software engineers to join the GTM Innovation team. As a product engineer on this team, you’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform. You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software. In this role, you will: Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems Translate learnings into feedback for Applied and Research teams to inform product development You’ll thrive in this role if you: Have 4+ years of experience as a software/ML/product engineer working on user-facing systems Former founder, or early engineer at a startup who built a product from scratch is a plus Are fluent in Python or JavaScript and comfortable building full-stack applications

About the Team: OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. Our Stargate program develops and deploys massive, state-of-the-art data center campuses in partnership with industry leaders today—and through future OpenAI infrastructure projects tomorrow. We design for scale, speed, and reliability, and we need experienced technicians who can translate network blueprints into physical reality. About the Role: We are seeking a Senior Data Center Networking Technician who thrives in fast-moving build environments and is eager to roll up their sleeves during active datacenter deployments. Your first assignment will focus on the physical bring-up of network infrastructure at a large partner-operated campus, collaborating with partner teams and their delivery vendors to achieve agreed performance and reliability targets. As that campus reaches steady state, you will transition to lead network deployment for future OpenAI data center projects, defining standards and guiding implementation across multiple locations. Candidates must be able to sit onsite in Abilene, Texas 5 days per week Key Responsibilities Serve as OpenAI’s technical lead technician during the current campus build, partnering with internal engineers and external contractors on design reviews, installation plans, and acceptance criteria. Spend significant time on the data-center floor performing inspections, assisting with cable routing/termination when needed, conducting fiber testing (OTDR, power levels, continuity), and resolving installation challenges in real time. Troubleshoot and optimize cabling routes, patching, and equipment turn-up to ensure clean, reliable handoff to network operations. Contribute to design discussions and peer reviews for structured cabling and physical network layouts, providing practical field feedback to engineering teams. Develop repeatable engineering standards, as-built do

About the Team: GTM Innovation is a product engineering team with a charter to automate 100% of digital knowledge work in OpenAI's GTM, so sellers spend more time directly with customers. AGI-level reasoning doesn’t mean organization-level transformation “just works” out of the box; orgs must be redesigned around abundant intelligence and persistent virtual coworkers. Our team builds and scales a fleet of virtual coworkers that operate as full-time members of the account team, and redefines how our human-first revenue organization interacts with their agentic teammates. About the Role We’re looking for Full Stack software engineers with a product mindset to join the GTM Innovation team. As a product engineer on this team, you’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform. You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software. In this role, you will: Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems Translate learnings into feedback for Applied and Research teams to inform product development You’ll thrive in this role if you: Have 4+ years of experience as a software/ML/product engineer working on user-facing systems Former founder, or early engineer at a startup who built a product from scratch is a plus Are fluent in Python or JavaScript and comfortable building full-s

About the team Online Data builds and operates Habitat, the single product surface of Online Data and the system of record for OpenAI’s online user data. As OpenAI’s scale and product requirements evolve, Habitat is becoming a full-stack, one-size-fits-most database platform with end-to-end ownership of: Provisioning and developer experience APIs and guardrails Scaling, performance, and reliability Data movement, caching, routing, and placement Privacy enforcement and access control Change Data Capture (CDC) as a first-class primitive The foundation for future storage backends You’ll work on the core online database platform behind OpenAI’s products, building and operating Habitat services that handle high-QPS, latency-sensitive workloads across regions. You’ll partner closely with internal platform and product teams to ship safe, reliable systems, then push them to be faster and more cost-efficient through better caching, routing, observability, and operational tooling. This is a critical role for engineers who like owning hard distributed-systems problems end to end and sweating the details from p99 latency to production operations at massive scale. In this role, you will Design and build core abstractions spanning storage, caching, routing, CDC, and privacy enforcement Own a major surface area end to end, from product and API design to operational excellence Improve latency, correctness, and cost efficiency for real production workloads at massive scale Build strong instrumentation, debugging workflows, and developer-first tooling Collaborate closely with internal product and infrastructure teams to understand requirements and ship pragmatic solutions Participate in an on-call rotation and raise the bar on reliability while aggressively improving performance and usability You might thrive in this role if you have A strong track record building and operating high-scale backend or data-intensive distributed systems in production Excellent systems judgment and the a

About the Team OpenAI’s Hardware organization develops AI-native silicon and system-level solutions for the unique demands of advanced AI workloads. Building on efforts like Jalapeño, the team is developing future generations of AI-native silicon and tightly integrated systems to power the next generation of frontier models. By co-designing chips, systems, tools, and methodologies, the team helps deliver faster, more efficient, and production-ready hardware for OpenAI’s supercomputing platform. About the Role OpenAI's Hardware organization builds supercompute platforms from silicon and boards to full rack-scale systems to power advanced AI workloads. This role owns end-to-end quality for high-speed interconnect hardware across the product lifecycle: early design influence, supplier/contract manufacturer readiness, qualification, ramp, and fleet quality in lab and data center environments. You will be the quality lead for advanced interconnect components and assemblies, including high-speed copper cables, cable cartridges, patch panels, backplane/cable-backplane solutions, high-speed connectors, and related electro-mechanical interfaces. You will partner closely with electrical, mechanical, SI/PI, systems, reliability, operations, and external vendors to prevent escapes and drive rapid, data-driven containment and corrective action. In this role you will: Own quality for advanced interconnect components and assemblies: high-speed connectors, high-speed copper cables, cable cartridges (e.g., cable cassette style assemblies), patch panels & optics, and backplane/cable-backplane interconnect solutions. Drive quality-by-design: participate in design reviews, DFM/DFx, tolerance stacks, material and plating selections, connector mating strategy, strain relief, and assembly methods to reduce variation and field failures. Define and track quality and reliability metrics (DPPM, yield, escapes, RMA/FRACAS trends, Cpk/Ppk where applicable) for interconnects across NPI and m

About the Team Our team turns OpenAI’s latest model capabilities into polished, trusted products for consumers and developers. We build the end-to-end experiences including product surfaces, platform layers, and developer workflows that make cutting-edge AI accessible, useful, and dependable at scale. OpenAI’s Financial Engineering (FinEng) team powers how revenue flows through our products - pricing and packaging, checkout, payments, subscriptions, and the financial infrastructure behind them. We partner closely with Engineering, Data Science, Risk, Finance, and Go-to-Market to make paying for OpenAI products seamless, reliable, and efficient worldwide. We pair rapid innovation with a rigorous approach to responsible deployment. Safety and trust are built into how we design, ship, and learn from real-world usage, so these tools deliver meaningful value while aligning with OpenAI’s mission. About the Role We are seeking an experienced Product Manager to scale the product efforts and technical strategy within our Financial Engineering team. The ideal candidate has prior experience in billing, finance, and accounting, ideally also building solutions for commercial users of varying sizes from small scale to enterprise. This role requires close collaboration with our product, finance, operations, and engineering teams. This position is based in San Francisco, CA. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Develop a strategy and roadmap to efficiently scale the billing operations and customer experience behind OpenAI’s growing product portfolio Identify and execute opportunities to improve the order-to-cash processing for OpenAI’s largest and most strategic customers Build AI powered tooling for key partner teams such as Finance and User Operations to drive better decisions and business outcomes Collaborate with other product teams to defining OpenAI’s evolving monetization s