Payments Specialist in United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: We are looking for a seasoned Forecasting and Demand Planning Analyst on our Community Support (CS) team. This individual is responsible for demand forecasting and long-term planning across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics and business partnership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment. A Typical Day: Demand Forecasting & Statistical Modeling Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.). Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.). Perform trend

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible. The Platform team plays the role of conductor, leveraging AI prototyping to bring together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers define and execute roadmaps for their product areas, translating organizational priorities into clear plans, requirements, and measurable outcomes. The Difference You Will Make: We are building foundational platform capabilities that require expertise and experience with digital wallets and identity services, and how they interact with payment services for our guests and hosts across the world. The Senior Platform Manager, Accounts will help shape the product vision, strategy, and roadmap for the Payment Accounts area, and lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest & Host, and Compliance. This is a highly strategic role with a mandate to define and build new platform capabilities and initiatives from the ground up. You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services. You will partner with a cross-functional team of engineers, designers, data scientists, marketplace businesses and operations to build and scale these capabilities. You will also work closely with external enterprise partners and identit

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s Business Technology (Biztech) organization sits at the heart of how we scale our internal operations to match the pace and ambition of our products. Within Biztech, the Finance Accounting Platform team owns the core finance accounting platform — the system that records, processes, and reports the financial lifecycle of every product Airbnb offers to the world. As a Senior Platform Manager on this team, you will be embedded in a rich, cross-functional community spanning the full breadth of Airbnb’s business. You’ll partner daily with Product and Platform Managers across Payments, Trust, Guest & Host, Pricing, Insurance, Hotels, and Customer Service — as well as Finance stakeholders from Revenue Controllership, Treasury, Tax, Payments Legal, Consolidation, Collections, and Cash. You’ll work closely with Data Engineers and Oracle Applications teams to bring platform solutions to life, and collaborate with FP&A and Business Unit teams who depend on the data your platform produces. This is a role for someone who thrives at the intersection of finance, product, and engineering — and who finds energy in being the connective tissue across a large, diverse, and highly capable community. The Difference You Will Make: You will be the strategic and operational owner of the finance accounting platform — the single point of accountability for shaping how it evolves to support Airbnb’s growing portfolio of product offerings. Your impact will be felt across three dimensions: Scaling the platform with Airbnb’s ambitions — You will define and drive the long-term roadmap for the finan

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: In this role you will own the strategic design and continuous evolution of risk frameworks, the risk registry, and executive risk narratives for Community Support — translating investigative findings, AI/ML model outputs, operational signals, and emerging threats into decisions and actions that protect Airbnb. A defining element of this role is your close partnership with the Insider Threat program. Together, you will form a complementary unit: you will ensure that investigative outcomes are contextualized within the broader risk ecosystem — informing risk appetite decisions, shaping detection strategy, and driving remediation accountability. You will co-own escalation frameworks, jointly challenge detection model effectiveness, and ensure that the feedback loop between investigations, risk governance, and AI-driven detection is robust and continuously improving. Beyond analysis and governance design, you will serve as the program manager for systemic root cause resolution — ensuring that when investigations, incident

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. What you will do: As a principal machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent, recommendation, travel planning, and many more products that make meaningful

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight guests. They deeply understand user needs and translate these into strategies that combine strong product thinking with deep research. They partner with talented cross-functional teams across Engineering, Design, Analytics, Data Science, Finance, and Payments, leading teams to execute a shared vision. Critically, they work alongside platform product teams who build the underlying capabilities — knowing when to own, when to collaborate, and when to hand off. You will be joining the Wallet team, working closely with Payments, Design, Engineering, Finance, Analytics, Trust & Safety, and our broader Guest Experience organization to build the financial home for every Airbnb guest. The Difference You Will Make We are seeking an exceptional product marketing leader to define and build Wallet — Airbnb's new financial hub for guests. Wallet will transform how guests manage their financial relationship with Airbnb, bringing together payment methods, stored value, credits, and spending features into one trusted, engaging place that guests return to between trips — not just at checkout. You will drive the product vision and roadmap for Wallet end-to-end: from the core financial hub experience through to its integration with Payments and Checkout. The ideal candidate brings deep experience building consumer financial products, understands the payments ecosystem, and has the checkout and conversion instincts to reduce friction at the moment of booking. Success in th

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: AI and ML are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing, we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Core ML team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb. The richness of Airbnb's data, the complexity of its marketplace, and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to long-term innovation to solve complex problems, and to do that we need experienced ML ​​The Difference You Will Make: In this Senior Staff role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering CSxAI products (e.g., assistive agents, issue resolution, and tooling). Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently. You will partner closely with product, engineering, design, operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes. A Typical Day: Define evaluation strategy and suc

Note: if you are an intern, new grad, staff, front-end, or full-stack applicant, please do not apply using this link and visit our jobs page for those specific postings. Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team MaaS sub-organizations include Accounts and Connect, Money Movement and Storage (MMS), Banking as a Service (BaaS), and Crypto. Money as a Service (MaaS) oversees a diverse portfolio of core Stripe products and platforms. These offerings facilitate the global movement and management of funds for users. The teams that fall under the MaaS umbrella include Accounts and Connect, Money Movement and Storage (MMS), Crypto, and Banking as a Service (BaaS). Together, these teams work to ensure Stripe users have the robust financial infrastructure and tools they need to power their businesses on a global scale. Exact team matching for one of the subteams begins during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. Find more information on our team matching process here. What you'll do We're looking for Backend Engineers who want to make an impact on managing money at a global scale with a passion for building ergonomic APIs. You'll play a key role in extending our balance management platform and in building out a new funds accessibility platform that enterprises and SMBs use. Our team collaborates with many cross-functional teams—from Infrastructure to Product—at Stripe to deliver innovative solutions that address evolvin

About the Team The Monetization Data Systems team builds the trusted data and product systems that power how the company develops, measures, and improves monetization products. We bring together product usage, pricing, billing, ads, payments, and financial data to help Product, Engineering, Finance, and GTM teams make better decisions and deliver reliable customer experiences. We work at the intersection of data engineering, product engineering, platform engineering, Finance, and GTM. Our goal is to turn complex monetization and financial data into accurate, explainable, and timely data products while building systems that scale with the growth and complexity of the business. About the Role We are looking for a Senior Software Engineer to design and build the next generation of our monetization data platform. You will own high-impact platform systems end to end, from architecture and implementation through testing, deployment, observability, and ongoing operation. This is a hands-on role for an engineer who enjoys solving ambiguous customer and business problems, designing durable systems, and partnering closely with Product, Data, Finance, Accounting, and GTM. You will help define technical direction, raise the engineering bar, and turn monetization opportunities into reliable, scalable product experiences and platform capabilities. In this role, you will: Design, improve, and operate reliable, scalable backend services that power pricing, billing, ads, payments, entitlements, and other monetization platform capabilities. Own the architecture and implementation of critical workflows relevant to monetization data, data contracts, and integrations across product and business systems. Establish strong guarantees for correctness, availability, security, performance, reconciliation, and auditability across business-critical systems. Build reusable platform capabilities and developer tools that enable product teams to launch, measure, and iterate on monetization products

About the Team The Treasury team is responsible for protecting liquidity, enabling scale, maintaining strong controls, and helping the company operate with clarity and resilience. We work across finance and operational partners to ensure funds move safely, visibility remains high, and Treasury infrastructure keeps pace with a fast-moving business. As hands-on operators and builders, we combine financial judgment with AI, automation, and data to solve problems faster, strengthen controls, and continuously improve how Treasury operates. About the Role We’re looking for a Treasury Manager to own and execute critical activities across OpenAI’s global treasury operations, including cash management, payments, bank account management, forecasting support, controls, and reporting. Beyond day-to-day operations, this person will support Treasury leadership on high-impact projects such as M&A integrations, new legal entity formation, and geographic and currency expansion. They’ll also help build scalable, AI-enabled systems, workflows, and controls for a rapidly growing global business. This is an individual contributor role with broad scope, spanning operational ownership and building an AI-native Treasury function. This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own core global treasury operations across cash positioning, payments, bank account management, portal administration, forecasting support, and FBAR preparation. Coordinate day-to-day execution for intercompany funding, settlements, investment operations, letters of credit, guarantees, treasury close, and related accounting handoffs. Automate and scale treasury workflows for request intake, approvals, payment tracking, bank account changes, KYC follow-up, access reviews, evidence collection, and issue resolution. Identify recurring processes, manual pain points, duplicate work, control

About the Team OpenAI’s Applications Engineering organization builds and operates the products (such as ChatGPT & Codex) that bring our cutting-edge research to millions of users and developers worldwide. The Applied Foundations team owns the core product and platform layers that make those experiences possible — from identity & access, to safety to payments & commerce across all of our apps. Our teams span product engineering, infrastructure, and safety, working together to deliver technology that is reliable, secure, and trusted at global scale. About the Role We’re hiring Backend Software Engineers to design and implement safe services and infrastructure that power our core products. What You’ll Do Architect, build, and improve scalable backend systems and APIs. Drive performance, reliability, and safety across distributed services. Implement data storage, retrieval, compute, and integration solutions. Participate in long-term architectural planning and technical design reviews. Collaborate with cross-functional teams to design solutions that protect against and mitigate adversarial attacks without compromising user experience. You Might Thrive Here If You: Have strong experience with distributed systems, APIs, and backend languages (e.g., Go, Python, Rust, C++). Have experience setting up and maintaining production backend services and data pipelines. Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. Enjoy building resilient services that handle large scale and complexity. Are self-directed and enjoy figuring out the best way to solve a particular problem Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek

About the Team OpenAI’s Applications Engineering organization builds and operates the products (such as ChatGPT & Codex) that bring our cutting-edge research to millions of users and developers worldwide. The Applied Foundations team owns the core product and platform layers that make those experiences possible — from identity & access, to safety to payments & commerce across all of our apps. Our teams span product engineering, infrastructure, and safety, working together to deliver technology that is reliable, secure, and trusted at global scale. About the Role We’re hiring Full-Stack Software Engineers to design and implement safe services, systems and infrastructure that power our core products. In this role, you will: Architect, build, and improve frontend and backend systems. Work across the full stack to build products and systems from initial exploration through launch readiness. Participate in long-term architectural planning and technical design reviews. Collaborate with cross-functional teams to design solutions that protect against and mitigate adversarial attacks without compromising user experience. You might thrive in this role if you: Have built and shipped full-stack apps or systems end-to-end — in fast-moving, startup-like environments. Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. Enjoy building resilient products and services that handle large scale and complexity. Are self-directed and enjoy figuring out the best way to solve a particular problem Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool t

About the Team OpenAI’s Applications Engineering organization builds and operates the products that bring our cutting-edge research to millions of users and developers worldwide. The Applied Foundations team owns the core product and platform layers that make those experiences possible — from identity & access, to safety to payments & commerce across all of our apps. Our teams span product engineering, infrastructure, and safety, working together to deliver technology that is reliable, secure, and trusted at global scale. About the Role You will be a Senior Android engineer on OpenAI’s Applied Foundations team, building the core mobile experiences that power how users sign up, manage their account, family features, pay for services, stay safe, and interact with OpenAI’s products with confidence. This role is about creating high-quality products as well as reusable Android foundations that product teams across different OpenAI apps depend on to ship quickly while meeting the highest standards for security, reliability, and user trust. You’ll own complex client-side systems spanning UI, networking, local state, payment integrations and Apple platform integrations, and work closely with backend, product, and safety partners to shape the architecture that supports OpenAI’s mobile ecosystem at global scale. You might thrive in this role if you: Have 4+ years of professional software engineering experience. Have a proven track record of building high-quality Android applications in production. Are fluent in Kotlin (and/or Java) and familiar with Android development tools and architecture components. Prioritize performance, security, and user experience in mobile development. Enjoy working cross-functionally to bring ambitious product ideas to life. Care deeply about performance, security, and user experience. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We

About the Team OpenAI’s Applications Engineering organization builds and operates the products that bring our cutting-edge research to millions of users and developers worldwide. The Applied Foundations team owns the core product and platform layers that make those experiences possible — from identity & access, to safety to payments & commerce across all of our apps. Our teams span product engineering, infrastructure, and safety, working together to deliver technology that is reliable, secure, and trusted at global scale. About the Role You will be a Senior iOS engineer on OpenAI’s Applied Foundations team, building the core mobile experiences that power how users sign up, manage their account, family features, pay for services, stay safe, and interact with OpenAI’s products with confidence. This role is about creating high-quality products as well as reusable iOS foundations that product teams across different OpenAI apps depend on to ship quickly while meeting the highest standards for security, reliability, and user trust. You’ll own complex client-side systems spanning UI, networking, local state, payment integrations and Apple platform integrations, and work closely with backend, product, and safety partners to shape the architecture that supports OpenAI’s mobile ecosystem at global scale. In this role, you will: Build and ship new experiences on iOS that showcase the power of AI. Optimize app performance, reliability, and responsiveness at global scale. Design and maintain shared iOS frameworks and primitives for account, trust, and commerce flows that are used across OpenAI’s mobile apps. Establish robust testing frameworks and refine app architecture for long-term maintainability. Collaborate with product, design, research, and backend teams to deliver high-impact features. Provide technical leadership to shape the future of OpenAI’s iOS platform. You might thrive in this role if you: Have 4+ years of professional software engineering experience. Hav

About the Team Our team turns OpenAI’s latest model capabilities into polished, trusted products for consumers and developers. We build the end-to-end experiences including product surfaces, platform layers, and developer workflows that make cutting-edge AI accessible, useful, and dependable at scale. OpenAI’s Financial Engineering (FinEng) team powers how revenue flows through our products - pricing and packaging, checkout, payments, subscriptions, and the financial infrastructure behind them. We partner closely with Engineering, Data Science, Risk, Finance, and Go-to-Market to make paying for OpenAI products seamless, reliable, and efficient worldwide. We pair rapid innovation with a rigorous approach to responsible deployment. Safety and trust are built into how we design, ship, and learn from real-world usage, so these tools deliver meaningful value while aligning with OpenAI’s mission. About the Role We are seeking an experienced Product Manager to scale the product efforts and technical strategy within our Financial Engineering team. The ideal candidate has prior experience in billing, finance, and accounting, ideally also building solutions for commercial users of varying sizes from small scale to enterprise. This role requires close collaboration with our product, finance, operations, and engineering teams. This position is based in San Francisco, CA. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Develop a strategy and roadmap to efficiently scale the billing operations and customer experience behind OpenAI’s growing product portfolio Identify and execute opportunities to improve the order-to-cash processing for OpenAI’s largest and most strategic customers Build AI powered tooling for key partner teams such as Finance and User Operations to drive better decisions and business outcomes Collaborate with other product teams to defining OpenAI’s evolving monetization s