Product And Fitting Specialist in United States

About the Team OpenAI’s Financial Engineering (FinEng) team powers how revenue flows through our products—pricing & packaging, checkout, payments, subscriptions, and the financial infrastructure behind them. We partner with Product, Engineering, Risk, Finance, and Go-to-Market to make paying for OpenAI products seamless, reliable, and efficient worldwide. About the Role As a Data Scientist on FinEng, you’ll own the analytics and experimentation that improve our checkout and payments , subscriptions , and pricing & monetization systems. You’ll define the metrics that matter, build the source-of-truth data assets, and design experiments that increase conversion, reduce churn and payment failures, and expand global payment method coverage. Your work will directly influence revenue, customer experience, and how we scale internationally. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will Own checkout & payments analytics and experimentation across methods and locales (e.g., bank transfers, emerging rails), improving conversion while monitoring risk and latency. Build and run the experimentation program for in-house checkout—define success metrics and guardrails, execute staged rollouts, and use offline incrementality when online tests aren’t feasible. Create operational visibility and source-of-truth data with FinEng Data Engineering—land team-level metrics, SLAs, and self-serve dashboards that drive proactive action. Lead subscription, retention, and monetization analytics—ship launch-readiness for new subscription features, reduce involuntary churn (e.g., targeted retrials/nudges), and develop elasticity/FX frameworks toward pricing optimality. You might thrive in this role if you have 5+ years in a quantitative role (data science, product analytics, or experimentation) in high-growth or fintech environments Fluency in SQL and Python ,

About the Team The Cooperative AI team is scaling OpenAI with OpenAI. We are building a model powered knowledge system that evolves and learns as our products, systems and customers evolve. We leverage our state of the art models, technologies, and products (some external, some still in the lab) to assist or completely automate robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi-disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and engineer for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple primitives, to apply world class knowledge to many domains. The work of this team exemplifies use of OpenAI technologies. We build systems so everyone can see the leverage that is possible with well designed AI-based implementations. We do this by working through internal use cases focused on Customers (specifically knowledge systems, automation systems, and automated agent systems) to prove impact, then we scale. About the Role We’re looking for a Backend Software Engineer to help architect and scale the infrastructure that powers our knowledge systems. This is a deeply technical and highly cross-functional role where you’ll build robust systems and backend services that serve as the foundation for how knowledge is created, accessed, and applied across OpenAI. In this role, you will: Design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems Integrate and structure data across internal platforms, transforming it into formats optimized for use by downstream systems and AI workflows. Collaborate closely with product, research, and engineering teams to integrate OpenAI mode

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth. You’ll be responsible for deeply understanding our organization and priorities – where we’re at, where we’re going – and will work relentlessly towards planning and executing on our vision to provide best-in-class support. This role is not “creating and executing playbooks”. AI has and will continue to fundamentally change the customer experience and the way we build tools and organizations; this role requires a proactive, strategic planner and executor that can think ten steps ahead, defining the future of customer support at OpenAI and in the world. In this role, you will: Drive the ideation and operationalization of new support systems, processes, and programs. Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives Work with product, enginee

About OpenAI OpenAI is dedicated to ensuring that artificial general intelligence (AGI) benefits all of humanity. Our mission requires building not only world-class AI models, but also the infrastructure that enables those models to be deployed reliably, efficiently, and at global scale. As demand for AI continues to grow, we are expanding the ways OpenAI can bring high-performance inference capacity online across a diverse hardware ecosystem. About the Team The GPT Infrastructure team builds software that turns advanced inference and optimization research into production products. One focus is enabling strategic infrastructure partners and accelerator vendors to qualify and onboard new compute without a bespoke porting and optimization effort for every hardware platform. We build the control planes, APIs, secure partner-side execution environments, evaluation systems, artifact pipelines, and operational tooling that make these workflows repeatable and trustworthy. The work sits at the intersection of distributed systems, AI inference, compilers and runtimes, performance engineering, security, and external partnerships. About the Role We are seeking an experienced systems generalist who can work comfortably across the stack to help build an automated inference optimization platform. Given a workload, target hardware profile, compiler and runtime context, and a trusted verifier, the system runs durable optimization campaigns that generate, compile, execute, grade, and improve candidate kernels, runtime configurations, and serving-stack changes. You will design both the OpenAI-hosted control plane and the partner-side software that evaluates candidates on real accelerator hardware. The product must keep long-running workflows reliable, make performance results reproducible, and maintain clear trust boundaries around sensitive model and hardware information. This is a deeply cross-stack role, combining strong software engineering fundamentals with systems thinking and

About the Team The Developer Experience team at OpenAI has a singular focus: empowering developers globally. Our mission is to provide every developer and startup on the planet with the most delightful and seamless experience to integrate AI into their applications and products. We ensure developers have the tools, resources, and support they need to unlock AI’s full potential. We create inspiring demos, developer tools, sample applications, and technical content that show developers how to build with Codex and frontier models like GPT-5.6, GPT-Live, and GPT-Image-2 to create powerful agents and AI-native applications. We collaborate closely with product, engineering, research, and GTM teams to ensure the developer journey, from onboarding with Codex to first API call to production deployment, is seamless, effective, and delightful. About the Role As a Developer Experience Engineer, you will create compelling technical content, developer tools, and sample applications designed to inspire developers and enable them to succeed with Codex and OpenAI’s APIs and products for developers. You will engage with developers and technical founders, demonstrating best practices and building innovative applications powered by frontier models, multimodal capabilities, and tools like Codex. We’re looking for people who combine strong technical skills, creativity, and a passion for engaging with and empowering developers. In this role, you will: Develop demos and sample applications that showcase best practices for building with Codex, frontier models, multimodal capabilities, and agents. Create high-quality technical content—including tutorials, blog posts, videos, and code samples—to educate and inspire the developer community about our models, APIs, and Codex. Actively engage with and foster a vibrant local and global developer ecosystem around OpenAI’s platform and products. Represent OpenAI at developer events and online, serving as a knowledgeable and approachable advocate for

About the Team The Systems Integration team is responsible for building the infrastructure, tooling, and validation systems that ensure our device software is reliable, testable, and ready to ship. We design and maintain automated test frameworks, hardware-in-the-loop labs, and release pipelines that keep quality signals trustworthy and enable rapid, safe product launches. Our work spans developer tools, automation, systems integration, and cross-team collaboration to ensure every release meets the highest standards. About the Role As a Software Engineer, Quality and Developer Tools , you will build and own the systems that validate our device software—from test frameworks and regression infrastructure to hardware-in-the-loop labs and release gates. You’ll design the tooling and automation that keep quality signals trustworthy, integrate them into CI/CD, and make it easy for engineers and QA vendor technicians to execute reliable, repeatable workflows. We’re looking for engineers with deep experience in software quality, automation, developer tooling, and hardware-software integration who thrive on building scalable, reliable systems for validation and release readiness. This role is based in San Francisco, CA. We use a hybrid work model of four days in the office per week and offer relocation assistance to new employees. In this role, you will: Test infrastructure & frameworks: Design, implement, and maintain a unified test framework for device software across unit, integration, system, and end-to-end testing, with reproducible runs and integrations with GitHub, Linear, and Slack. CI/CD integration & releases: Integrate test suites with Buildkite, enforce promotion criteria for staging and production, auto-file regressions, and publish traceable artifacts and release notes. Hardware-in-the-loop lab design & orchestration: Plan and bring up racks, power and networking systems, and orchestration for device testing; support automated flashing, provisioning

About the Team The Applied team at OpenAI safely brings cutting-edge technology to the world. We have released widely used products such as ChatGPT, Sora, and the OpenAI API, powering models including GPT-5 and a growing set of multimodal capabilities across text, image, audio, and video. Our team also manages large-scale inference and platform infrastructure that supports these experiences at global scale. With much more on the horizon, our impact continues to grow. Our customers build fast-growing businesses using our APIs, unlocking product capabilities that were previously unimaginable. ChatGPT and Sora exemplify the breadth of what’s now possible across text, image, audio, and video experiences. As these capabilities expand, we prioritize the responsible use of our technology, emphasizing safe and thoughtful deployment over unchecked growth. Within Applied Engineering, the Ads Monetization team in Financial Engineering builds the core systems dealing with all the money flows for ChatGPT Ads. These systems are a combination of low-latency, high scale, high reliability, while being built in a financially correct, accurate, auditable and explainable way. This role sits at the intersection of ads delivery, data engineering, and financial systems. In this role, you will: Architect and build the core monetization systems for ChatGPT Ads. Build and operate the core services and pipelines that power ads monetization end-to-end, from event capture and validation through aggregation, pricing, metering, and ultimately producing billable outputs. Define and implement the source of truth for ads monetization data, including schemas, data models, and invariants that ensure outputs are consistent, explainable, and auditable. Own correctness and reconciliation: align production outputs with downstream invoicing/finance requirements, build controls/monitors, and close gaps through investigations and backfills. Develop across the stack to create comprehensive billing integration

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

About the team The Codex Deployment Engineering team helps customers adopt OpenAI's coding tools throughout their software development lifecycle. We act as trusted technical partners, guiding engineering teams as they integrate Codex into their projects and workflows. Our customers span digital-native companies to global enterprises, and we work side-by-side to accelerate how they plan, build, and deliver software. About the Role We are seeking a technically deep, creativity-driven AI Deployment Engineer who is already a power user of AI coding tools and passionate about pushing the boundaries of developer productivity. You will partner directly with engineering leaders and hands-on builders to design, validate, and scale advanced AI workflows, often using Codex to prototype and build the very demos, integrations, and automations customers ultimately adopt. This is a highly cross-functional role that blends technical architecture, product strategy, and customer-facing leadership. You’ll work closely with Sales, Solutions Engineering, Product, Applied Engineering, and the broader Codex organization to advocate for customer needs, shape product direction, and accelerate the successful deployment of intelligent coding systems across some of the world’s most influential companies. In this role, you will: Serve as the primary technical subject matter expert on OpenAI Codex for a portfolio of customers, embedding deeply with them to enable their engineering teams and build coding workflows. Partner directly with customers to design and implement AI-enhanced development workflows, from rapid prototyping through scalable production rollout. Build high-quality demos, reference implementations, and workflow automations, using Codex itself as part of your development process. Lead large-format workshops, technical deep dives, and hands-on enablement sessions that help engineering organizations adopt AI coding tools effectively and safely. Contribute technical content including

About the Team The Cooperative AI team is scaling OpenAI with OpenAI. We are building an AI powered knowledge system that evolves and learns as our products, systems and customers evolve. We leverage our state of the art models, technologies, and products (some external, some still in the lab) to assist or completely automate robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi-disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and engineer for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple primitives, to apply world class knowledge to many domains. The work of this team exemplifies use of OpenAI technologies. We build systems so everyone can see the leverage that is possible with well designed AI-based implementations. We do this by working through internal use cases focused on Customers (specifically knowledge systems, automation systems, and automated agent systems) to prove impact, then we scale. About the Role We’re looking for Software Engineers who're passionate about blending production-ready platform architecture with new tech and new paradigms. You’ll push the boundaries of OpenAI’s newest technologies to enable interactions and automations that are not only functional, but delightful. We value proactive, customer-centric engineers who can get the foundational details right (data models, architecture, security) in service of enabling great products. In this role, you will: Own the end-to-end development lifecycle for new platform capabilities and integrations with other systems Collaborate closely with engineers, data scientists, information systems architects, and internal customers to understand th

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

About the Team The AI Deployment Management (ADM) team enables organizations to turn OpenAI products into real, sustained impact through world-class services execution. Our mission is to help customers successfully adopt and operationalize AI across their organizations. We partner with enterprises to translate the potential of OpenAI’s technology into durable capability - through structured training, technical enablement, and services. By helping customers move from experimentation to production, the ADM team accelerates time-to-value, deepens product adoption, and helps make OpenAI indispensable to how organizations work. About the Role The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering enablement experiences that support a repeatable adoption framework, driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise and Agents. This role blends strong product fluency, instructional design, and customer advisory. You will lead live workshops, deliver services, and design adoption interventions for audiences ranging from everyday business users to technical practitioners and executive leaders, helping customers understand not just what OpenAI’s products can do, but how to apply them effectively in real world workflows. Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate product features into tangible outcomes across teams and business functions. You will own outcomes related to activation and sustained usage by shaping how enablement drives measurable customer impact. This role is based in our San Francisco office. We use a hybrid work model of 3 days in the office per week

About the Team The Connectivity Software Engineering team is responsible for enabling seamless, secure, and high-performance wireless connectivity across OpenAI’s products. We design and optimize Bluetooth, BLE, Wi-Fi, and emerging wireless technologies to ensure robust device pairing, network performance, and interoperability. Our work spans kernel drivers, system services, and user-level tools, with a focus on real-world performance, scalability, and reliability. About the Role OpenAI is seeking a Connectivity Software Engineer to design, implement, and optimize wireless connectivity features across our product ecosystem. You’ll work at the intersection of systems software, wireless standards, and hardware integration—building robust pairing and provisioning flows, debugging low-level protocols, and driving performance under real-world RF constraints. You will also support certification, field interoperability, and fleet-scale connectivity infrastructure. This role is based in San Francisco, CA . We use a hybrid work model of 4 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, implement, and debug Bluetooth/BLE and Wi-Fi features across kernel drivers, BlueZ/wpa_supplicant/hostapd, and systemd/D-Bus services Deliver robust pairing, bonding, and provisioning flows (GATT/GAP, LE Audio/LC3, WPA3/802.1X, captive portals, NAN) Optimize link performance: throughput, latency, jitter, roaming, coexistence (BT↔Wi-Fi), and power modes (TWT, WoWLAN) Build reliable network management using NetworkManager/nmcli, nl80211/cfg80211/mac80211, DNS/DHCP/mDNS, P2P/SoftAP Instrument and analyze with packet captures and tooling (btmon/hcidump, Wireshark, iperf, eBPF/perf, spectrum sniffers) Drive interoperability and certification readiness (Bluetooth SIG, Wi-Fi Alliance) and resolve field issues with root-cause fixes Contribute to OTA-safe configuration, telemetry, and diagnostics for fleet-scale operation You might thrive in