Product Lead in San Francisco

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role We are seeking a Software Engineer, Security Observability to join our Security team. In this role, you will be responsible for building secure, scalable systems that enhance our security observability infrastructure. Leveraging your strong engineering skills, you will collaborate with cross-functional teams to develop, deploy, and maintain robust software solutions that support our security and detection capabilities. This role is open to remote employees, or relocation assistance is available to one of our OpenAI offices in San Francisco, Seattle, or New York City. Due to requirements associated with work this role may support, applicants for this position must be U.S. citizens. In this role, you will: Design and develop scalable software systems that facilitate security observability across our infrastructure. Build and maintain data pipelines that centralize and store security-relevant data from diverse sources. Proactively improve the resilience and reliability of data systems to ensure high platform availability Collaborate closely with Detection & Response (D&R) and other security teams to reduce the company’s security risk. Contribute to data engineering in support of forensic investigations and compliance efforts. You might thrive in this role if you have: Strong software engineering experience, with proficiency in programming languages such as Python, Golang, or similar. A background in infrastructure as code, with exp

About the Team OpenAI's Training team is responsible for producing the large language models that power our research, our products, and ultimately bring us closer to AGI. Achieving this goal requires combining deep research into improving our current architecture, datasets and optimization techniques, alongside long-term bets aimed at improving the efficiency and capability of future generations of models. We are responsible for integrating these techniques and producing model artifacts used by the rest of the company, and ensuring that these models are world-class in every respect. Recent examples of artifacts with major contributions from our team include GPT4-Turbo, GPT-4o and o1-mini. About the Role As a member of the architecture team, you will push the frontier of architecture development for OpenAI's flagship models, enhancing intelligence, efficiency, and adding new capabilities. Ideal candidates have a deep understanding of LLM architectures, a sophisticated understanding of model inference, and a hands-on empirical approach. A good fit for this role will be equally happy coming up with a creative breakthrough, investing in strengthening a baseline, designing an eval, debugging a thorny regression, or tracking down a bottleneck. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, prototype and scale up new architectures to improve model intelligence Execute and analyze experiments autonomously and collaboratively Study, debug, and optimize both model performance and computational performance Contribute to training and inference infrastructure You might thrive in this role if you: Have experience landing contributions to major LLM training runs Can thoroughly evaluate and improve deep learning architectures in a self-directed fashion Are motivated by safely deploying LLMs in the real world Are well-versed in the state of the art tran

About the Team OpenAI's Research Data Team exists to accelerate the evaluation, safety and capabilities of our models and products. Made up of technical operators and software engineers, we design the methods in which we acquire and create data. About the Role As a Research Program Manager (RPM), Data Acquisition, you will partner with research, engineering, and operations to design and implement pragmatic solutions for acquiring data. You will be a key interface between our research roadmap and external data offerings. This role is based in our San Francisco HQ and will be part of a team of RPMs pushing the frontier of data acquisition. In this role, you will: Partner deeply with research: Work with researchers to scope data needs, define success criteria, and translate priorities into clear execution plans. Shape the data acquisition pipeline: Identify, evaluate, and advance high impact data opportunities - balancing research value, feasibility, quality, and responsible execution. Unblock yourself: Move work forward even when the path is unclear — using technical judgement, creative problem solving, and scrappy execution to make progress while longer-term solutions are still forming. Build lightweight systems and visibility: Use SQL, Python, dashboards, and simple tooling to track performance, quality, and blockers. Drive technical roadmaps: Collaborate with engineers to enhance data platforms, resolve blockers, and ensure security best practices such as access management. Scale your impact: Equip vendors and internal teams with the context, standards, and operating rhythms needed to focus on the most important problems. You’ll thrive in this role if you: Are proficient in SQL and Python for analysing datasets, querying databases, building dashboards, and generating actionable insights. Are comfortable using APIs, automation, and AI tools such as Codex to accelerate workflows, remove manual overhead, and upskill quickly in unfamiliar technical areas.Experience sou

About the Team The Support Automation team at OpenAI scales the organization by applying cutting-edge AI models to real-world challenges, automating and enhancing work across the organization. From customer operations to engineering, we develop an ecosystem of automation products that empower our colleagues and drive impact. We're passionate about crafting products that serve those around us, blending rapid prototyping with a focus on long-term quality and reliability. By creating reusable solutions, we create patterns that can be applied across diverse domains within OpenAI. TLDR: this team leverages OpenAI technology to improve OpenAI, and you’ll have the opportunity to leverage the full extent of our tech (both public and pre-released) to accomplish this mission. About the Role We’re looking for a Backend Software Engineer with experience working in ML/LLM-heavy domains to help to design and build an evals infrastructure that measures the quality of OpenAI’s support automation. This is a deeply technical and highly cross-functional role where you’ll build robust systems and backend services that serve as the foundation for how knowledge is created, accessed, and applied across OpenAI. The role will especially focus on working closely with Data Science and Research partners to design and build evals at scale. In this role, you will: Design eval pipelines that are reliable, reproducible, and extendable Build the infrastructure for continuous eval monitoring frameworks (regression/drift monitoring, building robust golden datasets) along with feedback loops that ultimately strengthen support automation Design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems Integrate and structure data across internal platforms, transforming it into formats optimized for use by downstream systems and AI workflows. Collaborate closely with data, research, and engineering teams to integrate OpenAI models into high-leverage workflows

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role As a Security Engineer on Detection & Response, you’ll help protect OpenAI’s most sensitive assets– including our intellectual property, customer data, and the infrastructure that supports them– by building and operating the systems we use to detect suspicious activity and respond effectively when it matters. You’ll work across endpoints, identity, cloud, hyperscale compute infrastructure, and datacenter-adjacent layers, partnering closely with security teams and infrastructure owners to define the telemetry and response requirements we need and building tooling and automation where it delivers the most leverage. In this role, you will: Build and evolve Detection & Response capabilities across OpenAI’s infrastructure, products, and research environments, with an emphasis on high-signal detection and reliable operational response. Engineer detection pipelines and tooling: develop rule lifecycle management, measurement/quality loops (coverage, precision, latency), tuning processes, and safe rollout patterns. Automate response and investigations by building workflows that reduce toil (triage, enrichment, containment, evidence capture) and improve time-to-understand/time-to-contain. Partner with other Security teams and system/infrastructure owners across the company to ensure new systems ship with the right telemetry, threat models, and response playbooks from day one. Define D&R requirements and drive visibility across endpoin

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role As a Security Engineer you will join our OpenAI engineers and researchers in building, operating and securing transformational AI technologies. This role will focus on all aspects of Detection & Response but with a strong emphasis on detecting insider threats and influencing controls to safeguard OpenAI's most sensitive assets. In this role, you will: In this role, you will: Innovate on Detection and Response infrastructure to engineer and automate end-to-end detection and investigation workflows. Develop, measure, and tune detection rules to ensure effective and sustainable operations. Drive projects across OpenAI’s technology stack with a focus on insider threats, ranging from access abuse and intellectual property theft to novel risks emerging within AI infrastructure. Partner closely with cross-functional stakeholders, including HR, Legal, and peer investigative teams, providing technical expertise and evidence to support investigations. Collaborate on cutting-edge AI research, and use AI to improve OpenAI’s Security posture. You might thrive in this role if you: 5+ years experience working in a detection/response or insider-risk role.. We are seeking mid-level and senior candidates. You have broad familiarity with operating systems and platforms such as macOS, Windows, Linux, and Kubernetes, along with experience in cloud infrastructure. Knowledge of modern adversary tactics and attack paths, data exfiltration techniques, and h

Location: San Francisco, CA (Hybrid: 4 days onsite/week). Relocation assistance available. About the Team: We build foundational platform software that enables reliable, secure, and performant products. The team works across system layers and partners closely with adjacent engineering groups to deliver robust capabilities from concept through launch. About the Role: We’re seeking a System Software Engineer to design, implement, and debug core platform components and the pipelines that build and update system images. You’ll work across operating system layers, focusing on performance, security, and deep system debugging to ship production‑grade systems. In this role, you will: Design, implement, and debug system‑level components and services across kernel and user space. Configure and maintain OS platform services (init, services, networking, security policies) and related tooling. Build and operate image and update pipelines, ensuring reliability, reproducibility, and rollback safety. Instrument and analyze performance using profiling and tracing; optimize CPU, memory, I/O, and power usage. Own platform observability and reliability: logging, crash capture, watchdogs, and diagnostics. Collaborate with cross‑functional teams to define interfaces and deliver end‑to‑end features. Establish strong engineering practices: code review, CI, reproducible builds, and release management. Partner with external suppliers to support builds and deployments. You might thrive in this role if you: Have shipped production systems software on modern operating systems. Are proficient in C/C++ and a scripting language, and comfortable with OS internals (concurrency, memory management, filesystems, networking, power management). Bring strong systems debugging skills using debuggers, tracers, profilers, and logs across kernel/user‑space boundaries. Understand configuration of platform services and interfaces, and can translate requirements into stable, well‑documented APIs. Are fluent in u

About the Team Security is foundational to OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security organization protects OpenAI’s technology, people, and products by building and operating deeply technical systems that must work reliably at massive scale. Our work underpins OpenAI’s commitments around safety, privacy, and security across research, products, and emerging platforms. The Host Assurance team exists to make bare metal a dependable, scalable foundation for OpenAI: secure by default, verifiable in practice, and resilient across providers and operating models. We operate at the trust boundary between physical hardware and cloud-scale orchestration, ensuring that hosts are eligible to safely run workloads with predictable security properties and auditability. About the Role OpenAI is seeking a Security Engineer, Host Assurance to help build the trust foundations for bare-metal platforms across OpenAI’s global infrastructure. This is a deeply hands-on engineering role for a builder who can design, implement, and operate the core security infrastructure that establishes trust in hardware platforms before they are eligible to run workloads. Success in this role requires strong technical judgment, the ability to work comfortably at low levels of the stack, and a practical mindset for building systems that are secure, reliable, and usable in fast-moving production environments. The systems you build will sit on the critical path of OpenAI’s frontier infrastructure investments and will directly shape how large amounts of compute are brought online - securely, responsibly, and at global scale - underpinning long-lived commitments around privacy, security, and reliability. You will partner closely with infrastructure, research, and confidential computing initiatives—including novel hardware platforms and emerging deployment models– to make the secure path the easiest path. This role is well suited for engineers who enjo

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We are hiring at a rapid rate, and every one of our new hires deserves a great new hire experience from the moment they sign their offer letter through their entire onboarding journey. As our People Operations Coordinator, you'll own the tactical side of onboarding: collecting and tracking the completion of required documentation, greeting new hires, assisting in running sessions, and keeping the operations of onboarding on track as we grow. The role is heavily onboarding-focused today and will broaden across the employee lifecycle as our new people systems take over more of the routine work. Things change quickly here, and this role will too. This role is based in our San Francisco office. RESPONSIBILITIES Own the full onboarding experience for every new hire, including: new hire communication from offer signature through Day 1; ensuring completion of onboarding tasks like background checks, Form I-9s, setting up HRIS profiles, etc; coordinating travel logistics; partnering with the Global Mobility Manager on immigration matters that may affect start dates Support day one and San Francisco week one onboarding program, including coordinating with managers and buddies, room booking and coordination of start location Partner with IT and Workplace so new hires have the right access, equipment, and desk waiting on day one Manage the logistics behind our onboarding platform and manage the day-to-day vendor relationsh

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We are bringing our people systems in-house on Workday, and we are hiring our first dedicated Workday Analyst to make it excellent. You will join while the implementation is underway, ramp alongside our deployment partner, and own the tenant from go-live onward. This is a hands-on configuration role: you will build business processes, manage security, load data, and test releases yourself, and you will teach others on the People team to do the same as we grow. If you want to shape a Workday environment from its first day in production instead of inheriting years of someone else's decisions, this is that rare opening. RESPONSIBILITIES Own day-to-day Workday configuration: business processes, security groups and roles, custom reports, calculated fields, and tenant settings Build and run EIB loads for data changes, mass updates, and audits Own the twice-yearly Workday release cycle: evaluate new features, regression-test, and roll out changes safely Shadow the implementation build, then take over tenant ownership at go-live Monitor integrations and triage issues with our IT team and vendors Support payroll configuration in partnership with our Accounting team and payroll services provider Field and resolve system requests from employees, managers, and the People team Mentor teammates so Workday administration becomes a team capability, not a single point of failure REQUIREMENTS 4+ years administering a live Workday

About the Team Compute Foundations builds the software that manages OpenAI’s GPU compute infrastructure across sites, data centers, and infrastructure providers, supporting model training and inference. Our systems turn large, heterogeneous fleets of machines into dependable compute for research and products. We build Kubernetes-based control planes, controllers, services, and APIs that coordinate the lifecycle of machines and clusters. We connect global infrastructure management with the realities of bare-metal systems, giving clients consistent interfaces across differences in hardware, topology, and provider behavior. About the Role You will build distributed systems that provision, configure, and manage compute throughout its lifecycle. Your work will connect global services and Kubernetes controllers with the systems that bring machines online, update them safely, and recover them when something goes wrong. This role combines software architecture with an understanding of how machines and data centers work. You might design a lifecycle API, improve controller performance under high concurrency and provider rate limits, or trace a provisioning failure from an API through reconciliation to network boot or host configuration. You will help these systems remain reliable as the fleet expands across sites and generations of GPU hardware. We value depth in relevant systems and the ability to connect layers. You do not need to arrive as an expert in every component of the stack. In this role, you will: Design, build, and operate Kubernetes-based controllers and distributed services that coordinate infrastructure across sites, isolate failures, and scale as GPU capacity grows. Define APIs and resource models that let clients request and track lifecycle operations through consistent interfaces across hardware platforms and providers. Build provisioning and configuration services that coordinate network boot, hardware management interfaces, and the deployment of firmware,

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a member of the Capacity Strategy & Operations team, you will sit at the intersection of supply intelligence, demand forecasting, and cross-functional execution, turning a complex, fast-moving hardware market into a predictable, reliable foundation for our customers and internal engineering teams. This is not a purely analytical role. You will own the end-to-end capacity planning process: from translating customer commitments and growth forecasts into concrete supply requirements, to coordinating fulfillment across vendors, finance, and the infrastructure team, to building the systems that make all of this repeatable and scalable. When supply is constrained and tradeoffs are unavoidable, you are the person in the room who can model the options, make a clear recommendation, and drive alignment fast. You are a strong fit if you have operated at the intersection of strategy and execution before — someone who is equally comfortable building a capacity model in a spreadsheet and running a cross-functional war room when a customer deployment is at risk. EXAMPLE INITIATIVES Demand-Supply Alignment Framework: Build and own the process that translates customer pipeline, signed commitments, and growth projections into a forward-looking GPU demand signal — so the team is never caught flat-footed when a customer scales faster than expected. Constrained Allocation Playbook: Define the decision framework for how Basete

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We’re looking for a Recruiting Coordinator to help create a seamless, welcoming, and well-organized interview experience for every candidate who engages with our team. You’ll work closely with our recruiters to coordinate both virtual and in-person interviews, support executive involvement when needed, and ensure candidates have everything they need during throughout their interview process. This role is ideal for someone who thrives on operational excellence, loves solving logistics problems on the fly, and brings both warmth and precision to every interaction. RESPONSIBILITIES Work closely with recruiters and hiring managers to coordinate interview loops and debriefs for candidates and the internal team members conducting interviews Ensure every candidate has a smooth, well-communicated, and positive experience Manage logistics for onsite interviews, including candidate arrival and workspace setup Proactively identify and solve day-of issues, including last-minute changes or scheduling conflicts Communicate clearly and promptly with candidates and internal teams about interview logistics and updates REQUIREMENTS 1+ year of recruiting or HR experience Detail-oriented and operationally strong—you know how to keep things moving Clear and professional written and verbal communication skills Personable and warm—you're great at making candidates feel welcome and supported Ability to think on your feet and respond to

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for a hands-on Operations Manager to own the operational and analytical supply side of our GPU fleet. Key focus areas: GPU fleet lifecycle, health, observability, utilization monitoring, and remediation across our neocloud and bare metal environments. We contract for a fixed amount of compute capacity. GPUs drift from healthy to unhealthy over time, and this role minimizes that downtime to keep the maximum number of GPUs healthy at any given moment. This is an operator role, not people management. You'll drive execution through clear processes, metrics, reporting, vendor coordination, and cross-functional alignment.. RESPONSIBILITIES Core Responsibilities: Drive suppliers to keep the maximum amount of the GPU fleet online and healthy. Maintain a live reconciliation of contracted vs. provisioned vs. healthy vs. utilized capacity, broken out by supplier and by cluster maximizing the number of healthy GPUs. Supplier-attributed fleet health accountability: own replacement SLAs, mean time to repair (MTTR), and RMA cycle times for every in-scope supplier. SLA monitoring, credit claims, and remedy enforcement: track SLA performance against contract terms, file and pursue credit claims, and drive remediation plans when suppliers fall short. Drive internal communications where suppliers need to perform maintenance to ensure all Baseten stakeholders are aware of activities that impact availability. Scope and

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As a Sales Analytics Analyst, you will join our Sales Operations and GTM Analytics organization, partnering with Sales, Finance, Data Engineering, and Business Systems to make our sales data more reliable, accessible, and actionable. You’ll help build and maintain the data models, reporting, and performance metrics that enable Fin to understand how our sales organization is performing. You’ll also contribute to compensation modeling and reporting, helping ensure that rep attainment and productivity are measured accurately and consistently. This is an opportunity to develop deep expertise in sales analytics while working closely with technical and business partners. We’re looking for someone who is curious, detail-oriented, eager to learn, and excited to use data and AI thoughtfully to solve real operational problems. What will I be doing? Own and maintain foundational sales analytics data models, partnering with Data Engineering to build new models and improve data