Product Service Coordinator in United States

MongoDB is seeking a senior leader to build a new communications function within the Customer Organization. This role will own the strategy, operating model, governance and execution framework for a spectrum of situations requiring customer and stakeholder communications, ranging from high-stakes operational situations, incidents, critical advisories, security events, product changes, through to recurring action-required and informational type needs. In this role, the leader will ensure MongoDB delivers transparent, accurate, empathetic, and well-timed communications during key moments of customer need. They will drive cross-functional collaboration across Technical Services, Engineering, Product, Security, Customer Success, Sales, Legal, and Corporate Communications to guarantee a unified and seamless corporate presence across both critical and non-critical events. This is a highly cross-functional leadership role that is explicitly expected to operate in a player-coach model. You will shape the long-term vision for the function, define the processes and measures of success, and personally guide communications during the most complex and visible situations. This role can be based out of one of our offices or remotely in the United States region. What you’ll do Build the function Define the charter, scope, roadmap, and operating model for the Customer Communications function at MongoDB Codify decision rights, review workflows, and escalation criteria for all operational communications. Orchestrate a scalable global model that ensures 24/7 follow-the-sun support. Recruit and mentor a team of specialized Communications Managers known for technical fluency and operational precision. Own critical operational communications <u

About the Team Enterprise Verticals builds role-specific ChatGPT Work experiences for high-value enterprise workflows. We combine product engineering, plugins and skills, connectors, data, evaluations, and customer evidence to turn useful demos into reliable daily work. This opening sits within the Technology vertical inside Enterprise Verticals. The group focuses on repeatable workflows for people at technology companies, beginning with functions such as data and analytics, sales, and design, and carries the shared platform needs—tool integration, permissions, quality measurement, and safe rollout—across those experiences. We work closely with Design, Research, GTM, Security, and platform teams, as well as with customers and design partners. Success means that people can reach a trustworthy first result, understand what the system did, and keep using the workflow—not merely that a prototype exists. About the Role We are looking for an exceptionally experienced, hands-on full-stack engineer to define and build the next generation of AI-powered enterprise workflows. You will take on the hardest and most ambiguous problems in the Technology vertical: translating real customer needs into product direction, designing the systems behind the experience, and personally writing and shipping production-quality code across the stack. You will own the technical direction and end-to-end delivery of products spanning ChatGPT Work surfaces, backend services, plugins, connectors, enterprise data, permissions, and evaluations. You will make foundational architecture and product tradeoffs; establish patterns other engineers can build on; and hold these experiences to a high bar for reliability, security, observability, and customer value. This is an individual-contributor role for an engineer who leads through technical judgment, direct execution, and influence—not people management. You should be equally comfortable working directly with customers, setting direction with senior cro

About the Team OpenAI’s Application Engineering team builds the internal products and platforms that help OpenAI operate securely and at scale. We engineer, own, and evolve OpenAI’s core productivity ecosystem, creating secure applications, integrations, automation, and reusable tooling where off-the-shelf software is not enough. Our work spans employee-facing experiences and the services, APIs, control planes, and governance that make them reliable, permission-aware, and scalable. We also act as a customer zero for OpenAI’s technology, building the enterprise foundations that let employees and agents safely access the context, tools, and actions they need. We partner closely with IT, Security, product teams, and platform providers to turn company-wide problems into durable systems, learn from real internal workflows, and help shape the products we deploy. We create paved paths that let teams move quickly without compromising security or operational quality. About the Role As a Staff Software Engineer on Agent Productivity, you will shape the foundation that enables teams to build agents with secure access to the context and capabilities they need. Slack will be the first and deepest implementation surface—and where you spend most of your time—owning its application architecture, integrations, APIs, governance, and administration automation while building patterns that extend to internal systems, identity platforms, and other enterprise applications. This is a hands-on engineering role with broad organizational impact as agents support more employee workflows. You will define platform architecture, build reusable foundations, and establish secure patterns for identity, permissions, connectivity, and operations that make agents easier to develop, deploy, and manage. In this role, you will: Own the technical strategy and architecture that enable teams to build, connect, and deploy agents quickly and safely, using Slack as the primary implementation surface. Design and

About the Team The Enablement Lead (EL) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution. Our mission is to help customers successfully adopt and operationalize AI across their organizations. We partner with enterprises to translate the potential of OpenAI’s technology into durable capability—through structured training, technical enablement, and scalable deployment programs. By helping customers move from experimentation to production, the EL team accelerates time-to-value, deepens product adoption, and helps make OpenAI indispensable to how organizations work. About the Role The Enablement Lead, Builder role is a specialist post-sales technical enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. You will design and deliver technical learning experiences covering OpenAI APIs, Codex, agents, evaluations, and related platform capabilities. You will work with engineers, AI and platform teams, administrators, security stakeholders, product leaders, and executive sponsors. This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts. Success in this role means accelerating customer confidence, increasing product adoption, helping customers progress toward production use, and turning lessons from individual engagements into resources and practices that benefit many customers. This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own the technical enablement of OpenAI products, including OpenAI APIs, Codex, Agents, Evaluations a

About the Team Codex is OpenAI's software engineering agent. Codex Security extends that work into one of the most important product areas in AI: helping organizations find, validate, prioritize, and fix real vulnerabilities in the software they build and depend on. The Codex Cyber team is building the product and platform foundations for AI-native application security. This includes Codex Security product experiences, cloud-based security analysis, platform controls across Codex, customer deployment and support tooling, and infrastructure that helps security researchers and cyber models improve over time. The team is early, small, and growing quickly, with a mandate to move fast and hire exceptional builders. About the Role We are looking for software engineers first: strong full-stack or product-minded generalists who can own ambiguous product and platform problems end to end. Security experience is helpful, and security curiosity is important, but this is not a role for security specialists who only occasionally write code. The right person is an excellent builder who is excited to work in security and can turn complex research, product, and customer needs into reliable systems. You will work across user-facing product surfaces, developer workflows, backend services, security analysis pipelines, cloud infrastructure, and internal tooling. You may build features that make Codex Security more useful for application security teams, systems that scale cloud-based security analysis, platform controls that make agentic coding safer, or infrastructure that helps security researchers and models become more effective. You will collaborate closely with engineering, product, security research, infrastructure, and customer-facing partners as Codex Cyber becomes a major product and platform investment for OpenAI. In this role, you will: Build end-to-end product features for Codex Security, from developer-facing interfaces to APIs, backend services, and workflow tooling. Own a

About the Team ChatGPT is evolving from answering questions to becoming a deeply personalized assistant that helps people discover, create, and make decisions across everyday life. We're building new multimodal product experiences that combine language, images, personalization, and interactive interfaces to help millions of users accomplish tasks in entirely new ways. This team sits at the intersection of AI research, product engineering, design, and consumer experiences. We move quickly, ship frequently, and work on products that define how people interact with AI every day. About the Role We're looking for exceptional full stack product engineers who love building polished consumer experiences from the ground up. You'll work across frontend, backend, AI-powered workflows, and rich interactive interfaces to create new product experiences that blend conversation, visual understanding, personalization, and commerce. You'll collaborate closely with designers, researchers, product managers, and model teams to rapidly prototype, launch, and iterate on experiences used by millions of people. This is an opportunity to help invent entirely new interaction paradigms—not just build traditional web applications. In This Role, You Will Design and build end-to-end product experiences across web services, APIs, and modern frontend applications. Partner closely with product, design, and research to rapidly prototype and launch new AI-native experiences. Build intuitive, performant interfaces that make advanced AI capabilities feel simple and delightful. Develop scalable backend systems that power personalized, real-time product experiences. Work with multimodal capabilities including text, images, and interactive UI components. Iterate quickly using user feedback, experimentation, and product metrics. Help define engineering standards, architecture, and technical direction for a fast-growing product area. You Might Thrive If You Have significant experience building consumer-facin

About the Team The Infrastructure Engineering function sits within IT and is responsible for reliably building, deploying, and operating critical on prem and hybrid environments that power internal services and critical R&D environments. This is an early, high-leverage technical role focused on applying strong Site Reliability Engineering discipline to environments where uptime, safety, recoverability, and security are non-negotiable. This person helps replace bespoke, one-off infrastructure with standardized infrastructure-as-code building blocks that compound reliability and operational leverage as OpenAI scales. About the Role We are looking for an experienced Site Reliability Engineer working on security infrastructure to design, build, and operate reliable, secure, and scalable infrastructure that underpins identity, access, endpoint, and shared platform services across the company. In this role, you will be a senior technical owner for infrastructure and identity systems end to end, from architecture and implementation through policy enforcement, upgrades, recovery, and day-two operations. You will build durable, production-grade platforms that remove operational friction, enforce security by default, and enable teams to move faster with confidence. This role is well suited for a hands-on senior engineer who thrives in ambiguity, enjoys owning complex systems end to end, and raises the reliability and security bar by replacing fragile implementations with standardized, repeatable infrastructure. This role is based in our San Francisco HQ and requires in-office presence. In this role, you will: Design, build, and operate reliable infrastructure across on-prem, hybrid, shared, and product adjacent environments. Establish standardized infrastructure patterns that replace bespoke implementations with repeatable, auditable, secure-by-default systems. Own the lifecycle of critical infrastructure platforms, including provisioning, deployment, upgrades, patching,

The ChatGPT Finances team builds experiences that help people connect their financial accounts, understand their financial picture, and ask useful questions about their finances through ChatGPT. Our work spans account connectivity, data ingestion, dashboards, personalized insights, and conversational experiences. We collaborate across product, design, research, infrastructure, security, and data integrations to make complex financial information understandable and actionable. This is an early and ambitious product area with a substantial roadmap. We are looking for engineers who want to shape both the first user experiences and the durable systems required to earn and keep users’ trust. About the role We’re looking for full-stack product engineers to build and scale ChatGPT Finances. You will own features across the stack—from polished frontend experiences to the APIs, services, and data models that power them. This role is well suited to engineers who combine strong product judgment with broad technical depth. You should care about how quickly users can understand their financial lives, how reliably data moves through the system, and how AI can answer financial questions in a grounded, transparent, and useful way. You will work closely with product, design, research, infrastructure, security, and data integration teams to take ideas from early prototypes to reliable production experiences. In this role, you will Own full-stack product features from user experience and frontend implementation through backend services, data models, deployment, and observability. Build polished, accessible, and performant interfaces for account connection, dashboards, insights, and conversational workflows. Design APIs and backend systems that safely ingest, normalize, and serve financial data. Build resilient integrations that handle synchronization, data freshness, partial failures, permissions, and user consent. Bring new AI capabilities into production while prioritizing grounding

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role Our technologies support some of the most important and impactful work in the world, including our strategic and high-impact customers in the public sector. As a Forward Deployed Security Engineer (FDSecE) you will be responsible for securing these novel applications of OpenAI’s technology. We’re looking for motivated, tenacious, and curious people who will work closely with engineering teams to ensure our infrastructure deployments are highly secure against our adversaries. As an FDSecE, you will embed directly throughout the lifecycle, working on-site and being hands-on to ensure the overall security of these deployments from design to production and through ongoing operations. This role is preferred to be based in Washington DC but may consider remote work. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Travel to and working from customer sites is required for this role. In this role, you will: Deeply embed with our most strategic public sector customers to implement and maintain robust security controls. Be a design and technical thought partner by leveraging security expertise on protective controls including access controls, authentication, encryption, network, and system security. Collaborate closely with teammates, cross-functional teams, customers, and service providers to achieve security and compliance goals. Ensure continuity of critical security and monitoring c

About the Team The Privacy Engineering team builds the systems and technical foundations that govern how user data is understood, retained, accessed, and used across OpenAI. We partner with Product, Data, Infrastructure, Security, and Legal to translate policy and trust commitments into durable architecture and enforceable controls. Our work spans data inventory and mapping, classification and lineage, retention and deletion, access governance, purpose and usage controls, auditability, and lifecycle automation. We aim to make policy-aligned data handling the default while giving teams clear, reliable primitives for building and operating products at scale. About the Role We are looking for an experienced Software Engineer to drive the architecture and execution of user data governance across OpenAI. You will define technical direction, build shared platforms and controls, and lead cross-functional programs that make data flows discoverable, policies enforceable, and ownership explicit. This role is well suited to a senior engineer who can move between deep systems design and organization-wide influence, turn ambiguous requirements into pragmatic roadmaps, and operate high-trust systems end to end. This position is based in San Francisco. Relocation assistance is available. In this role, you will: Set the technical strategy and architecture for user data governance across data mapping, classification, lineage, retention, deletion, access, and permitted usage. Design and build shared services, APIs, metadata systems, and policy-enforcement mechanisms that make governance controls consistent, scalable, and auditable. Establish reliable inventories of user data, system ownership, data flows, and policy applicability across products, infrastructure, analytics, and research systems. Partner with Product, Data, Infrastructure, Security, and Legal leaders to define decision rights, translate requirements into controls, and drive adoption across teams. Own governance systems

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role OpenAI is seeking a Security Engineer to join our Infrastructure Security (InfraSec) team. InfraSec protects the foundations of OpenAI’s research and production environments, spanning GPU supercomputing clusters, multi-cloud infrastructure, datacenters, networking, storage, and the critical services that power our frontier AI models. Our charter includes securing everything from bare-metal hardware and firmware, to Kubernetes clusters and service meshes, to data storage and access pathways for highly sensitive model weights and user data. In this role, you will: Design and build security controls across diverse layers (e.g., physical hardware, firmware/BMC, OS, Kubernetes, networks, and CI/CD) to defend against sophisticated adversaries and insider threats. Collaborate with engineering and security teams to drive deployment of security enhancements and control changes across broad-scale infrastructure. Tackle high-impact projects such as checkpoint encryption, network isolation, secret management, and machine identity, while continuously raising the security bar for emerging AI workloads. Take a generalist approach to building security controls, balancing a mix of security expertise and broad technical skillsets to adapt to evolving challenges. You will thrive in this role if you have: Deep understanding of security principles, best practices, and common vulnerabilities. A proactive mindset, with the ability to identify and address secu

About the team OpenAI’s Enterprise Go-To-Market organization helps the world’s largest companies adopt and scale our AI platform across their business—from ChatGPT Enterprise to our developer platform and APIs. We partner with organizations across Financial Services, Life Sciences, and Retail to build new AI-powered customer experiences, transform operations, and reimagine how work gets done in highly regulated and technically complex environments. As adoption accelerates through pilots, experimentation, and developer-led use cases, the GTM team turns that momentum into durable, enterprise-wide deployments. Sales Development sits at the front of this motion—where technical curiosity becomes executive engagement and OpenAI’s enterprise relationships begin. About the role We are hiring a Sales Development Manager, AMER to lead a team of SDRs supporting our Large Enterprise business across North America. Reporting into Sales Development leadership, this role will be responsible for coaching and developing a high-performing team focused on generating qualified pipeline and creating strategic enterprise opportunities. This is a foundational front-line leadership role within OpenAI’s enterprise GTM organization. You will help define how we engage prospective customers, convert product and developer interest into enterprise conversations, and scale repeatable outbound and inbound motions across some of the world’s largest organizations. You will partner closely with Sales, Marketing, Solutions Engineering, Partnerships, and Strategy & Operations to drive pipeline generation and help shape the future of OpenAI’s enterprise growth engine. In this role, you will: Lead, coach, and develop a team of SDRs supporting Large Enterprise, Verticals, and Strategic Accounts across AMER Drive high-quality pipeline generation through outbound prospecting, inbound qualification, account-based motions, and product-led signals Establish strong operational rigor around activity metrics,

About the Team The Consumer Products team at OpenAI builds end-to-end hardware and software systems that bring AI into the physical world. We work at the intersection of custom silicon, embedded systems, operating systems, and cloud services to deliver reliable, production-ready devices at scale. Within Consumer Products, the camera stack is a critical sensing component. The team partners closely with electrical engineering, silicon vendors, systems, and higher-level perception and product teams to bring up new hardware, stabilize capture pipelines, and ensure camera systems are robust, debuggable, and ready for real-world deployment. This work spans early prototypes through production, with a strong emphasis on correctness, repeatability, and long-term reliability. About the Role As a Camera Firmware Engineer, you will own low-level camera enablement on custom hardware—from early board bring-up through stable production capture. You will develop and maintain the firmware and software that makes camera sensors reliable, controllable, and debuggable, forming the foundation for higher-level camera pipelines and product features. This role is highly hands-on and systems-oriented. You will work close to the hardware, diagnose real-world timing and integration issues, and build tooling that accelerates iteration across the entire camera stack. This role is based in San Francisco, CA. We follow a hybrid work model with four days per week in the office and offer relocation assistance to new employees. In This Role, You Will Bring up new camera sensors and modules on prototype and production boards, including link stability, sensor control, and correct power, reset, and clock sequencing. Develop and maintain low-level camera software, including sensor drivers, board configuration, and camera subsystem integration across hardware revisions. Enable and validate core capture paths for development and production, including RAW capture for debugging, still capture, and hardware-

About the role We’re looking for an engineering manager to lead a team building software systems that detect and prevent harmful misuse of frontier AI models—before incidents occur. This is a builder’s role: you’ll lead engineers shipping production services, detection pipelines, and mitigation mechanisms that protect frontier model integrity and reduce high-severity misuse risk. While this work intersects with frontier model development, security and risk, we’re explicitly seeking someone with a software engineering foundation who is comfortable building reliable systems that can operate at billions of users scale. In this role you will: Lead a team of software engineers building detection + mitigation systems for frontier model misuse, with an emphasis on model IP protection / distillation detection and emerging risk surfaces from autonomous agents. Set the technical roadmap and execution strategy: prioritize, design, ship, iterate, measure impact. Build production systems: services, pipelines, tooling, instrumentation, and automation that scale with frontier model usage. Partner deeply with Research and Product to translate evolving model capabilities into concrete tests, signals, and mitigations that can be deployed at scale. Drive strong engineering fundamentals: architecture, reliability, monitoring, performance, and operational excellence. Hire and grow an exceptional team across backend, data systems, and applied ML engineering domains as needed. Anticipate what breaks at scale as agentic workflows become more capable. You might thrive in this role if you: Experience building systems in adversarial, fast-evolving environments Are comfortable with ambiguity and novelty Have experience adjacent to security (e.g., abuse prevention, fraud, integrity, platform defense, auth/identity, malware/spam, adversarial environments) Communicate clearly and build trust quickly with senior stakeholders—pragmatic, collaborative, and calm under scrutiny. Significant experience

About the Team The Connectivity Software Engineering team is responsible for enabling seamless, secure, and high-performance wireless connectivity across OpenAI’s products. We design and optimize Bluetooth, BLE, Wi-Fi, and emerging wireless technologies to ensure robust device pairing, network performance, and interoperability. Our work spans kernel drivers, system services, and user-level tools, with a focus on real-world performance, scalability, and reliability. About the Role OpenAI is seeking a Connectivity Software Engineer to design, implement, and optimize wireless connectivity features across our product ecosystem. You’ll work at the intersection of systems software, wireless standards, and hardware integration—building robust pairing and provisioning flows, debugging low-level protocols, and driving performance under real-world RF constraints. You will also support certification, field interoperability, and fleet-scale connectivity infrastructure. This role is based in San Francisco, CA . We use a hybrid work model of 4 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, implement, and debug Bluetooth/BLE and Wi-Fi features across kernel drivers, BlueZ/wpa_supplicant/hostapd, and systemd/D-Bus services Deliver robust pairing, bonding, and provisioning flows (GATT/GAP, LE Audio/LC3, WPA3/802.1X, captive portals, NAN) Optimize link performance: throughput, latency, jitter, roaming, coexistence (BT↔Wi-Fi), and power modes (TWT, WoWLAN) Build reliable network management using NetworkManager/nmcli, nl80211/cfg80211/mac80211, DNS/DHCP/mDNS, P2P/SoftAP Instrument and analyze with packet captures and tooling (btmon/hcidump, Wireshark, iperf, eBPF/perf, spectrum sniffers) Drive interoperability and certification readiness (Bluetooth SIG, Wi-Fi Alliance) and resolve field issues with root-cause fixes Contribute to OTA-safe configuration, telemetry, and diagnostics for fleet-scale operation You might thrive in